Unlike many other ‘web hosting review’ sites, we’re actually signed up with the hosting providers we list on our site (meaning we’re paying customers and users).
We’ve done a lot of research and we’ve been monitoring 30 different hosting providers for the last 17 months (ongoing).
How do we know which one is the best web hosting?
We measure the most important factors of a web host:
1. UPTIME / RELIABILITY:
In other words, how much downtime you can except when using a certain web host. Some hosting providers have had more than 2500 outages within less than 12 months while some had only few seconds.
2. SPEED / LOAD TIME:
We set up a simple test sites and started to monitor site load time from US, Europe and Asia. Best load time was ~234ms while the worst was over 2100ms (10x slower).
3. CUSTOMER SUPPORT:
We put the customer reps towards a test and asked 3-4 questions. Most of them succeeded, but the average response time varied from 2 seconds to 48 hours.
The following reviews are based on the last 12 months average stats & data. All of our test sites (30) are signed up with (30) different web hosting providers.
Our ‘test sites’ are all identical (just a default page on WordPress website platform) and can be found inside each review.
BEST WEB HOSTING SERVICES (2017)
out of 30 we’ve tested and monitored during last 12 months
To find out best web hosting services, we conducted several performance tests, read users reviews and tried out their customer support.
Here are the best web hosting providers of 2017
1. HostGator Cloud
- BEST IN: Uptime
- LOAD TIME: 360ms (2ND out of 30).
- UPTIME: 100.00% (1ST out of 30).
- SUPPORT: Took only 1 minute to get in touch with their live chat which was both responsive and quick, making it a pretty smooth experience overall.
2. A2 Hosting
- BEST IN: Speed
- LOAD TIME: 234ms (1ST out of 30).
- UPTIME: 99.99% (2ND out of 30).
- SUPPORT: Quick responses, answering our queries within a minute.
- BEST IN: Support
- LOAD TIME: 459ms (3RD out of 30).
- UPTIME: 99.99% (3RD out of 30).
- SUPPORT: Most knowledgable support. Especially towards WordPress.
We’re confident that you can’t go wrong when using one of the three hosts above.
However, you can go wrong with the hosts below. We generally don’t recommend them as they have some sort of flaws (i.e. poor uptime or slow load time.)
Nevertheless, feel free to read reviews and decide yourself.
13 HOSTS WHO FAILED WITH UPTIME & SPEED
We don’t recommend them as they failed in uptime and load time.
1. Bluehost: www.Bluehost.com
Uptime? Average uptime is 99.93%. (14th out of 30)
Load time? Average load time is 1426ms. (28th out of 30)
They’re definitely not the worst. But they’re also not the hosting-savior the blogosphere would like you to believe.
But their slow page speed, even slower customer service, nickle-and-diming, plus average uptime puts them below most other available alternatives.
For commercial or business sites? Nope. There are much better options available.
2. Arvixe: www.Arvixe.com
Uptime? Average uptime is 99.48%. (27th out of 30)
Load time? Average load time is 1002ms. (24th out of 30)
We just couldn’t get past their poor performance in the primary three responsibilities of a web host.
Their uptime was among the lowest we’ve seen over the last six months, and that doesn’t even take into account the lengthy five-day downtime back in August.
Their page loading times were pretty slow, which can negatively affect more than just your website visitor’s experience (like your pocket book too). Customer service was bad, too.
In a nutshell, Arvixe isn’t worth your time and money.
3. Fatcow: www.FatCow.com
Uptime? Average uptime is 99.90%. (17th out of 30)
Load time? Average load time is 1215ms. (26th out of 30)
Do we recommend FatCow Hosting? Unfortunately, the answer is no.
Their pricing is relatively honest (+ bonus points for cheap).
They even have a fun, whimsical name. But unfortunately, it’s a little too accurate. And across the board, they’re a bit too average for us.
Their uptime is slightly-below average, support is inconsistent, their page speeds are terribly slow, and there’s too many upsells or extra fees (like the early cancellation one).
You’d be better off looking at other options.
4. iPage: www.iPage.com
Uptime? Average uptime is 99.85%. (27th out of 30)
Load time? Average load time is 1038ms. (24th out of 30)
iPage is cheap.
The support is decent.
But their uptime is terrible. Equaled only by slooooow page speeds.
In this case, you can’t afford NOT to pay a tiny bit bit more to make sure your website is stable, quick, and effective.
5. HostGator Shared: www.HostGator.com
Uptime? Average uptime is 99.85%. (20th out of 30)
Load time? Average load time is 821ms. (16th out of 30)
After reviewing HostGator Shared hosting, we weren’t impressed. Mainly because of the uptime issues. However, the HostGator Cloud (their premium product) is the complete opposite. So you’d be much better off with their other hosting plan.
6. Web Hosting Pad: www.WebHostingPad.com
Uptime? Average uptime is 98.53%. (29th out of 30)
Load time? Average load time is 1582ms. (29th out of 30)
Recommended? No way. Please avoid.
Their customer support is decent, but their uptime and page loading times are completely unsatisfactory.
Then when you consider how restrictive their Terms of Service and limits are, it’s really a no-brainer.
Even despite their absurdly low introductory rate, you’re better off looking for MUCH better alternatives.
7. Web Hosting Buzz: www.WebHostingBuzz.com
Uptime? Average uptime is 97.22%. (30th out of 30)
Load time? Average load time is 894ms. (19th out of 30)
Do we recommended them? No.
We have to give it to them: their support in our experience was great.
Unfortunately, their below average uptime and slow page speeds (that keep getting slower) have pushed WebHostingBuzz to the bottom of our list.
Bottom line: There’s much better options out there to try first.
8. HostMonster: www.HostMonster.com
Uptime? Average uptime is 99.91%. (16th out of 30)
Load time? Average load time is 856ms. (18th out of 30)
HostMonster’s performance is pretty average across the board, to be honest.
Their customer support is inconsistent and underwhelming.
HostMonster failed in our uptime tests and that’s a huge concern, seeing as a ‘live’ website is kinda a prerequisite here. And their speed has fallen below average over the past year.
Simply put, there are better hosts out there for your money.
9. IxWebHosting: www.IxWebHosting.com
Uptime? Average uptime is 99.74%. (25th out of 30)
Load time? Average load time is 965ms. (22nd out of 30)
While they do offer a dedicated IP and 7-day free trial, we can’t overlook the poor uptime, consistently slow performance, or terrible customer support.
They’re below average at best.
10. HostMetro: www.HostMetro.com
Uptime? Average uptime is 99.76%. (24th out of 30)
Load time? Average load time is 2180ms. (30th out of 30)
HostMetro’s customer service is inconsistently decent. Their ‘price lock guarantee’ is pretty cool. But otherwise that’s about the nicest thing we can say about them.
HostMetro also boasts the slowest page loading speeds we’ve ever seen. Considering site speed influences not just user experience, but also your search engine rankings and conversions on your website, there’s serious danger to your bottom line here.
And their uptime is pretty bad as well. Consistently below average, with lengthy downtimes that can disrupt access at critical moments.
11. Hosting24: www.Hosting24.com
Uptime? Average uptime is 99.79%. (22nd out of 30)
Load time? Average load time is 1340ms. (27th out of 30)
When you sign up for web hosting, you’re paying for performance.
Namely, (1) uptime and (2) page loading times.
Hosting24’s uptime was well below average. The best website in the world, that’s consistently falling offline, won’t benefit you.
And their page loading times were even worse, among the slowest we’ve seen. That’s a BIG problem when it comes to generating revenue from this site (discussed more in the review).
12. Just Host: www.JustHost.com
Uptime? Average uptime is 99.89%. (19th out of 30)
Load time? Average load time is 954ms. (20th out of 30)
Just Host fails in two out of the three major services of a web host.
While their uptime comes in right around industry average, their page speeds are slow (and getting slower).
And the quality of their customer support was marginal at best.
In addition, their true pricing put them in direct competition with some MUCH better host with a similar price.
13. WestHost: www.WestHost.com
Uptime? Average uptime is 99.93%. (13th out of 30)
Load time? Average load time is 737ms. (15th out of 30)
WestHost is just an average host. They have average uptime and average support. While they do throw in a free domain name for life, there’s not much to preach.
You’d be better of finding a different host on our site.
Phew, made it to the end. Now, let’s see which host couldn’t make it to top 3 due their bad uptime.
6 HOSTS THAT FAILED WITH UPTIME:
We don’t recommend them as they failed in uptime (too unreliable).
1. Site5: www.Site5.com
Uptime? Average uptime is 99.85%. (21st out of 30)
Load time? Average load time is 695ms. (14th out of 30)
Site5 isn’t bad per se. But they’re not great, either.
So we can’t recommend them, unfortunately.
Despite the sheer number of ‘PROS’ vs. ‘CONS’ listed in the review, we can’t help but feel like their service is just… average. Especially compared to the (true) costs.
There are a few especially nice perks that certain customers will enjoy. The free trial on top of the money back guarantee comes to mind. As does the free migration service for up to 25 cPanel accounts. Their support is also good.
Usually, that’s enough to put them over the edge. So you might want to shop for better alternatives.
2. WebHostingHub: www.WebHostingHub.com
Uptime? Average uptime is 99.93%. (12th out of 30)
Load time? Average load time is 630ms. (12th out of 30)
Unfortunately, we can’t recommend Web Hosting Hub.
Their page load times and customer support is pretty good.
But their uptime is all over the place, and pricing isn’t as good as advertised. Your account verification might get delayed 24 hours. And overall, their performance is just a bit too average.
3. HostNine: www.HostNine.com
Uptime? Average uptime is 99.13%. (28th out of 30)
Load time? Average load time is 574ms. (10th out of 30)
They could be above average, as their page speed and a few other categories performed well.
Unfortunately, their uptime (or lack thereof) is a nightmare, bringing the rest of the company’s performance down like an albatross. Considering they have the deep pockets and heavy backing of EIG, that’s inexcusable.
These root problems trickle down, to the point where we only received a single email when our test site went offline for about 2 months. No calls, no additional notifications, no change or migration of data centers.
Their bold uptime claims at the beginning are almost an outright lie too, which on top of everything else, doesn’t leave us with a good, warm, fuzzy feeling.
4. HostRocket: www.HostRocket.com
Uptime? Average uptime is 99.68%. (26th out of 30)
Load time? Average load time is 676ms. (13th out of 30)
When you compare their performance with their hard costs, here’s what you get:
Their speed is good, but not that good.
Their support is good, but not that good.
Their uptime is simply not good enough to begin with.
HostRocket’s performance is simply too average compared with the high cost and additional setup fee.
5. LunarPages: www.LunarPages.com
Uptime? Average uptime is 99.90%. (18th out of 30)
Load time? Average load time is 562ms. (9th out of 30)
Do we recommend Lunarpages? We do not.
While they provided great page loading times and throw in a few extra, ‘nice-to-haves’ like free backups, their lengthy CONS list is just too much to bear.
6. MDDHosting: www.MDDHosting.com
Uptime? Average uptime is 99.92%. (15th out of 30)
Load time? Average load time is 518ms. (5th out of 30)
MDD is relatively new to the hosting game. But so far, they’ve put up decent uptime numbers, fast page loading times, and great customer support.
Their no-BS approach is also a breath of fresh air.
However, we don’t recommend them as their uptime could be better.
3 HOSTS THAT FAILED WITH LOAD TIME:
We don’t recommend them as they failed in speed (too slow).
1. GreenGeeks: www.GreenGeeks.com
Uptime? Average uptime is 99.97%. (26th out of 30)
Load time? Average load time is 832ms. (13th out of 30)
GreenGeeks has a bigger mission than just simply providing web hosting, and we dig that.
They’re not necessarily the best we’ve seen, but they do provide solid uptime and good customer support (albeit, slower-than-average page speeds).
For those reasons, you should possibly consider giving them a look.
Just be aware that you’ll need to sign up for the long-term if you’d like their lowest rate. And that your ‘free domain’ and ‘money back guarantees’ might not be so iron-clad if you ask for a refund.
2. MidPhase: www.MidPhase.com
Uptime? Average uptime is 99.98%. (6th out of 30)
Load time? Average load time is 960ms. (21st out of 30)
There are serious questions to consider prior to signing up with MidPhase. Primarily, speed. But also the money back guarantee and security features (they lack).
However, if you’re looking for a quick, cheap option with good uptime and support, MidPhase might be worth a roll of the dice.
3. HostPapa: www.HostPapa.com
Uptime? Average uptime is 99.94%. (11th out of 30)
Load time? Average load time is 998ms. (23rd out of 30)
Their uptime was good. They have a TON of different support options available, and we personally had a positive experience.
However, the support experience across the board is too inconsistent. Their page load times are honestly bad, posting below average results regularly.
And there are too many hidden fees that make their ‘low’ promotion pricing hard to stomach.
Common QUESTIONS & ANSWERS
What is HostingFacts.com?
HostingFacts.com is a web hosting review site, where we (John, Brad & Rol) test and monitor web hosting providers (currently stopped at 30).
Since we’ve all dealt with dozens of hosting providers, we decided to team up and create an honest, unbiased hosting review site that everything can benefit from.
How do you review web hosts?
It’s really simple, actually. Let me break it down for you:
We find a hosting provider that has been mentioned as “BEST” somewhere on the web.
This includes all the fake hosting review sites that we’ve found so far.
Then, we open our wallets and sign up.
Once we’re signed up, we install a simple WordPress website and plug it into a Pingdom monitoring software. Pingdom automatically pings our websites to see if they’re up and running (this includes load time, too).
Where are the test sites?
Our test sites end with the shortened version of a web host. For example:
- BLUEHOST: www.hostingfacts-bh.com
- SITEGROUND: www.hostingfacts-sg.com
- IPAGE: www.hostingfacts-ip.com
- HOSTMONSTER: www.hostingfacts-hmo.com
- HOSTMETRO: www.hostingfacts-hme.com
Our nameservers are pointed towards the hosting provider we’re using (in my example, you can see that hostingfacts-bh.com is pointed towards Bluehost nameservers (NS1.BLUEHOST.COM and NS2.BLUEHOST.com).
How can I leave my own web hosting review?
You can absolutely leave your own review. All we need from you is,
- #1. Which host you are using (or used)?
- #2. How was you experience (good or bad)?
If we find your review helpful, we will reward you with $5.
How do you choose which host to review?
We’ve done a lot of research and gone through all the mainstream and popular web hosting providers that people tend to use. However, we have some criterias:
- Hosting Company age: 24months+
- Active customers: 10,000+
- Support: Phone, Ticket or Live Chat.
How can I make my website load faster?
There are several ways to make your website faster.
First is obviously changing web host (we recommend A2 Hosting & HostGator Cloud). Another option is to tweak your site. If you’re running on WordPress, we’ve put together a long list of stuff you can actually do to improve your site performance.
How can I monitor my uptime and speed?
We’re using PingDom, but there are actually a ton of alternatives (some of them are FREE, too). Take a look at the list below:
Do you have anything else besides web hosting reviews?
We’re also updating our ‘Guides, Tutorials and Tools‘ page. Feel free to check it out.
If you wish to leave us feedback or just want to say hello, use our contact page.