That might be a warning sign for a company whose tagline is ‘homegrown hosting’. However, unlike those two more notable brands, A Small Orange seems to have not lost their straightforward approach.
How do they compare to their better-known sister-brands? Let’s take a look.
Pros of Using A Small Orange Hosting
Originally launched back in 2003 by Tim Dorr, A Small Orange now has two server locations in Dallas, Texas, and Dearborn, Michigan. A Small Orange, despite their small status and whimsical name, has been in this business for a while. The data proves that they know what they’re doing.
1. Strong Uptime of 99.98%
Getting your website featured on a major publication can unleash a flood of traffic within just a few minutes. That exposure is amazing… Until your site crashes!
Unfortunately, it doesn’t matter how well your site performs if it keeps getting knocked offline by an under-performing web host with poor uptime statistics to support its performance.
Fortunately, that’s not the case with A Small Orange.
Our analysis showed an uptime of 99.98% over a 24-month period. That’s phenomenal – they are far out-performing the bigger, more notable names in the industry (including their sister companies).
Here’s the raw data of last 12-months:
- November 2019 average uptime: 100%
- October 2019 average uptime: 100%
- September 2019 average uptime: 99.94%
- August 2019 average uptime: 100%
- July 2019 average uptime: 99.99%
- June 2019 average uptime: 100%
- May 2019 average uptime: 99.95%
- April 2019 average uptime: 100%
- March 2019 average uptime: 99.97%
- February 2019 average uptime: 100%
- January 2019 average uptime: 99.99%
- December 2018 average uptime: 99.98%
2. Quick Load Time – 656ms
We’ve established that a stable site is critical to website performance. Even a stable site, if slow, can quickly become worthless.
Research shows that a one-second delay in site load time can result in a 7% conversion loss. 40% of your site traffic will leave forever if it fails to load in under just 3 seconds.
Fortunately, A Small Orange delivered average page speeds much faster than the industry average (clocking in at 656ms, which is about 30% faster than the industry average of 890ms).
Here’s the raw statistics that back up these claims:
Last 16 months average load time:
3. Support – Friendly and Helpful
Even stable, fast sites need a great support for random issues that might pop up unexpectantly.
A Small Orange’s customer support didn’t let us down, getting back to us quickly with responses that were both detailed and well-informed. Our experience dealing with them was a 10/10. Here’s an example chat with their team:
A Small Orange support agent was helpful & cheerful
We love that A Small Orange didn’t just attempt to send out links to solve our problem. They actually took the time to speak with us, unlike some other web hosts we have reviewed in the past.
4. Honest, Transparent Business Approach
A positive side effect of their honest approach is that there’s no ‘hidden’ agenda or language to mislead you.
For example, most web hosts make hyperbolic claims like ‘unlimited hosting’. But most don’t actually deliver unlimited benefits.
A Small Orange doesn’t do that. They spell out, in plain English, what you’re going to get for your money.
In addition, each plan on their site provides all of their premium features (with the exception of their ‘Tiny Plan’), including unlimited email, 24/7 U.S. based support, SSD servers, and unlimited domain names.
5. 90-Day, Money-Back Guarantee
Standard industry practice might give you a 30-day refund if things don’t work out as planned. Again, A Small Orange bucks the trend by providing up to 90-days to get your money back. Only a company willing to stand by their service would offer such a long refund period, making it a relatively low risk for you to test drive.
By the way, InMotion Hosting also offers a 90-day money-back guarantee. The rest should be around 30-45 days.
Money-back guarantees are huge because you don’t have to feel uneasy about committing to a web host only to find that you don’t like their services and features.
With A Small Orange, you won’t have to feel stuck paying for a service you hate.
Be aware that refunds don’t apply to certain payment methods.
According to A Small Orange’s Terms of Service, you won’t be able to get a refund if you pay with a bank wire transfer, Western Union payment, check, or money order.
Be sure to pay with a debit card, credit card, or PayPal to ensure that your account is eligible for refunds.
Cons of Using A Small Orange Hosting
A Small Orange passed most of our tests with flying colors. However, there are a few things you should be aware of before handing over your credit card.
1. Risks for Exceeding their Limits
In the event that you exceed your plan’s limits, A Small Orange might suspend your account immediately. This is in their Terms of Service when you sign up, leaving you with no alternative but to agree when you get started. While most of their plans offer a decent amount of bandwidth, just be aware that this is a possibility.
When it comes to resource usage, A Small Orange claims that each customer is required to use as few server resources as possible so that all customers on their servers experience good performance.
Since CPU and memory are shared resources, A Small Orange can suspend or terminate your account for using too many resources because it’s “abusive.”
According to their Terms of Service, resource limits on shared and reseller packages are as follows:
- 50 Running Processes
- 15 Minute Max Execution Time
- 100,000 Total Inodes
- 10% CPU Usage
- 5% Memory Usage (or 512 MB)
- 500 outgoing email messages within each hour (they will discard all excess messages without delivering them)
The same applies to bandwidth usage. They allocate you a monthly bandwidth allowance that is based on the hosting package that you purchase.
If your account surpasses the allocated amount of bandwidth for the month, A Small Orange can suspend your account until:
- More bandwidth is allocated,
- You buy more bandwidth for an extra fee,
- You upgrade to a package that has more total bandwidth.
They can charge you an additional overage fee regardless of how you choose to reactivate your account.
2. No Phone Support
A Small Orange’s customer service is fantastic. They were extremely quick and detailed in our experience, with 24/7/365 availability.
The only problem? No phone support. Instead, they rely on an in-depth knowledge database, live website chat, and email.
Most other web hosts offer phone support, so the gravity of this ‘con’ might depend on your own personal preference.
3. Poor Reputation Management
Throughout our test period, A Small Orange performed admirably on the primary tasks of a web host (uptime, speed, and customer support). Online you’ll find other reviews that aren’t so glowing. Our objective is always to provide a holistic review, and there are reviews out there that contradict ours.
The company doesn’t just have a poor reputation when it comes to reviews, either.
Several Twitter users have taken to the social platform to speak negatively about A Small Orange’s services.
One user even claimed that A Small Orange wouldn’t transfer their domain to a new web host in 2016.
In 2017, it appeared that the overall conversation about A Small Orange is still just as negative, even if we don’t agree.
Here’s what Twitter user @jackson_surfs had to say about the company:
A Small Orange responded to both tweets and seemed to attempt to rectify the issues.
A Small Orange Pricing, Hosting Plans & Quick Facts
Tiny Plan: This plan costs $6.51 per month. It comes with 500 MB of storage, 5 GB bandwidth, 24/7 email + live chat support and a maximum of 1 domain name. You need to pay for at least one year if you decide to go with this plan. – This is the plan we used for testing.
Small Plan: This plan costs $94.60 ($7.88 per month) per year (or $8.80 monthly) and can be at a cheaper rate if you pay for one year or more at once. It comes with 5 GB storage, 50 GB bandwidth, unlimited domain names, 24/7 email, and live chat support.
Medium Plan: This plan costs $136.40 ($11.37 per month) annually (or $16.50 monthly). It comes with 15 GB storage, 150 GB bandwidth, unlimited domain names, and 24/7 email and live chat support. You can pay less if you decide to pay for a longer period of one or more years.
Large Plan: This plan costs $250.80 ($20.90 per month) each year (or $27.50 monthly). It comes with 30 GB storage, 500 GB bandwidth, unlimited domain names, and 24/7 email and live chat support. It also costs less if you order for a period of more than one year.
All their shared hosting plans, except the Tiny plan, come with support for unlimited domain names, unlimited emails, 24/7 support, and SSD.
- Ease of Signup: Single sign up page. Easy sign-up process.
- Payment Options: Credit Card, PayPal.
- Hidden Fees and Clauses: No hidden fees. A limit of 10 percent CPU usage, 5 percent memory usage, 50 running processes, 15 minutes max execution time, 100,000 total nodes and 500 outgoing email messages per 60 minute period is enforced for all shared and reseller packages.
- Upsells: No upsells. Hooray!
- Account Activation: Instant account activation.
- Control Panel and Dashboard Experience: cPanel available.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): Softaculous available for one-click installation.
Do We Recommend A Small Orange?
Yes and no.
Stable uptime, quick page loading, and a fast, friendly chat with a knowledgeable support representative proved that A Small Orange knows what they’re doing.
But, there was a but. If you should exceed their limits, then your site might even get taken down, which for us, is unacceptable.
You’ll probably get more bang for the buck with one of our best recommended hosts.
Have you used A Small Orange hosting? If so, please leave a review below. Good or bad – doesn’t really matter as we’re trying to keep our reviews transparent and honest.