Over the past more than 16 months, I’ve been a paying customer and quietly reviewing BlueHost’s services to help you determine whether or not they are the right hosting company for your needs.
A lot has changed since I first signed up with the company and, in this review, I’m going to lay out the objective metrics and data such as uptime, load time, and customer support statistics.
Without any further ado, here is my honest review of Bluehost’s services:
Bluehost Background Information
Bluehost is currently responsible for hosting more than 2 million websites all over the world and is one of the most popular and least expensive shared hosting services available.
Founded in 1996 by Matt Heaton and Danny Ashworth in Provo, Utah, they have a staff of 750 employees working around the clock to ensure the highest quality of service possible.
While the company’s long history and dedicated support staff provide a certain degree of confidence, I’ve noticed a serious problem with most Bluehost reviews.
They make glowing recommendations for the service without taking any objective data or metrics (like load time and uptime) into account.
But not us…
You can even see our live test site here.
What is our experience with Bluehost over the past 16 months?
Let’s dive in and find out!
Pros of Bluehost
As is the case with all of our web hosting reviews, we are committed to providing you with the most unbiased and transparent information on the web and we rely heavily on statistically relevant data and quantifiable metrics to determine the quality of a web host.
Here are just a few of the “Pros” of using Bluehost’s services (according to the data).
1. Strong Uptime of >99.99% (#1)
Since their services underwent a major overhaul, Bluehost has improved its uptime so profoundly that it’s darn near perfect (>99.99%).
With only 5 outages in the past 10 months, Bluehost’s phenomenal uptime is well over the industry standard of 99.94% and resulted in only staggering 9 minutes of downtime out of the 7296 hours that we logged over the period of our review.
Although their uptimes took a serious hit in August of 2017, Bluehost claims that the problems were due to various DDoS attacks directed at their servers and the numbers have been trending ever since.
In overall, it’s the best uptime we’ve seen over the past 10 months after monitoring more than 31 hosts:
- December 2017 average uptime: 100%
- January 2018 average uptime: 99.99%
- February 2018 average uptime: 100%
- March 2018 average uptime: 100%
- April 2018 average uptime: 100%
- May 2018 average uptime: 99.99%
- June 2018 average uptime: 100%
- July 2018 average uptime: 100%
- August 2018 average uptime: 100%
- September 2018 average uptime: 100%
Bluehost: Page Load Speed and Uptime (Last 10 months, full data can be found here.)
Conclusion? Bluehost is the most reliable web hosting according to our research.
2. Fast Page Loading – 424ms (5th Fastest)
When we reviewed Bluehost’s services in early 2016, their speeds were – shall we say – less than satisfactory.
With an average speed of more than 1,500 ms, they were too slow to even rank in our top 10 (in fact, their services were #20 on our list from 2016 to mid-2017)
Nevertheless, since summer 2017, Bluehost has improved their load times… By nearly 300%!
With an average load time of only 424 ms, Bluehost has managed to pull itself up by the bootstraps and rise through the ranks to the 3rd fastest web host that we’ve ever reviewed.
Surprised by this sudden and unexpected jump in their page load times, I personally reached out to their team and asked how they managed to improve their speeds so drastically.
Their answer was simple, “We wanted to improve our customer experience and decided to invest in upgrading our ‘Bluerock’ server park”
And the results have been steady ever since then. Now nearly at the end of the year let’s look back how have they performed over the last 10 months.
Last 10 month average load times:
- December 2017 average speed: 399ms
- January 2018 average speed: 415ms
- February 2018 average speed: 463ms
- March 2018 average speed: 429ms
- April 2018 average speed: 409ms
- May 2018 average speed: 406ms
- June 2018 average speed: 467ms
- July 2018 average speed: 418ms
- August 2018 average speed: 414ms
- September 2018 average speed: 421ms
That’s not bad. In fact, Bluehost hosting ranks 5th in speed.
3. Low Introductory Pricing ($2.75/mo)
In the past, I found it hard to justify using Bluehost’s services due to their exorbitant price tag and lackluster services.
In 2018, not only has Bluehost kept its impressive uptime and load times from 2017, but they’ve also positioned themselves as one of the most inexpensive web hosts on the market.
Although they aren’t the cheapest provider when compared to the other hosts, the improved servers and the lowered price tag makes them an excellent option for even the most frugal of webmasters.
While we aren’t evangelizing BlueHost in any way, we did manage to negotiate a pretty stellar deal for hostingfacts.com readers. By clicking this link, you can get about 65% off of Bluehost’s retail price and host your website for only $2.75 a month.
4. Good Security Options
With the myriad of cyber attacks and major data breaches that have been proliferating the marketplace, finding a web host with sufficient security options is more important now than ever before.
Luckily, Bluehost offers some great tools to combat and prevent some of the most common attacks and risks.
For example, you can prevent spam with tools like SpamAssassin, Spam Experts, and Spam Hammer. They also support CloudFlare, which helps prevent pesky DDoS attacks that can bring a site down by sending an overwhelming amount of “fake” traffic from different sources.
They also offer hotlink protection (which prevents people from stealing your images and content), IP address blacklists to block problematic individuals, SSH access for secure web sessions, and optional filters that you can use for specific users and email accounts.
You can also password protect your directories, create blacklists for IP addresses, and manage digital certificates and private keys right from Bluehost.
Moreover, they don’t stop there!
Bluehost has also integrated several layers of security to protect you on the account level.
You can enable two-factor authentication with your Bluehost account, and they’ve built the entire site with token account validation.
With token validation, you can prove your identity when you contact customer support by giving a six-digit code to verify your identity before having to give your password to a customer support agent.
All in all, Bluehost comes armed to the teeth with plenty of security features that will keep you, your audience, and your website safe.
5. Many Integrations, Apps, and eCommerce Features
In addition to the many security features listed above, Bluehost also comes equipped with an application-rich dashboard that allows you to integrate different services such as Google Apps and the aforementioned CloudFlare directly in the cPanel.
By integrating Google Apps into the Bluehost platform, you’ll be able to bring all of the perks of Google to your business right from the heart of your hosting account.
Cloudflare, on the other hand, is a popular, free CDN service that can boost your site’s speed and help to keep it secure from potential hacks and breaches.
Furthermore, Bluehost has radically simplified its eCommerce features, allowing customers to seamlessly set up an online store with an endless number of shopping cart options. Simply click “Install” and get down to business.
Simply choosing Bluehost allows eCommerce sites to obtain a free SSL security certificate, OpenPGP/GPG Encryption, and more right away.
6. ‘Official’ WordPress.org Recommended Host
Although you should typically take non-data drive hosting recommendations with a grain of salt, when the world’s largest CMS recommends a hosting provider, it’s typically a good idea to take it into consideration.
7. Easy to Use
Bluehost is simple to use and very beginner friendly.
The cPanel interface is just about as simple as web hosting can get. All you’ve got to do is click on the icons and get to work.
What is that Staples slogan again?
Right… That was easy!
With Bluehost’s simple interface, you can access all of your websites and email addresses from one place.
Plus, you can customize how you want to lay out the cPanel to fit your specific needs so that you can quickly reach the features you use the most.
8. 30-Day Free Trial and Money Back Guarantee
For the commitment-phobic among you, Bluehost offers a 30-day money back guarantee, allowing you to take their services for a spin before committing your hard-earned cash.
While this guarantee isn’t quite as extensive as other competitors, like Dreamhost which offers a 97-day money back guarantee, 30 days is more than enough time to determine whether or not Bluehost is the right provider for you.
However, it’s important to note that some terms apply if you want to claim your refund:
- The money back guarantee doesn’t apply to add-on products like domains.
- If you cancel within 30 days but your plan includes a free domain, Bluehost will deduct $15.99 from the total amount of your refund as a domain fee. The company claims that this is to “cover their costs” while ensuring that your chosen domain name isn’t lost. It’s important to note that newly registered domains can’t be transferred until a 60 day registration period has passed.
Cons of Bluehost
1. Their Customer Support is FAST but Could be More Knowledgeable
Although Bluehost has seen an astronomical improvement in its customer support response rate in recent months (in fact they have a near-perfect internal customer review score), the quality of their customer support is still lagging behind its contemporaries.
While the customer support team can now handle inquiries with lightning-fast speed, I found that some of the more technical questions eluded support representatives and required multiple inquiries to resolve.
An advantage is that their YouTube channel DOES contain tons of helpful tutorial videos. So if you don’t mind rolling up your sleeves and get your hands dirty, you can probably resolve 90% of your potential problems by yourself.
2. The $2.75/mo Price Only Comes with 36-month Plan (But $4.95/mo is Still Cheap)
Bluehost is cheap.
But just how cheap? Well, it depends…
Their super-low introductory rate of only $2.75 a month comes with a few strings attached. Namely, it requires a three-year commitment.
If you only want 12 months of service, your rate jumps up to $4.95 per month.
At this point, only HostGator Cloud allows for hosting periods as short as 1-3 months.
Personally, I’d recommend biting the bullet and taking them up on their 3-year introductory offer because their basic 12-month renewal price jumps up to $8.99 a month.
3. Site Migrations Aren’t Free…
Most of the hosting providers we’ve reviewed will happily help you move an existing site from its current location to their service.
After all – it’s a quick procedure to get you to switch companies and become their loyal customer for the next few years.
Unfortunately, Bluehost is not one of those companies.
They charge a ‘migration fee’ of $149.99 to do something that most provide gratis. And they will not transfer more than 5 sites and 20 email accounts.
Speaking of extra fees, a simple 45-minute introductory walkthrough of their services will set you back with $79.99.
Again – it’s something that most hosting providers are all too happy to provide complimentary because you’re signing up for their service for the long-term.
BlueHost Pricing, Hosting Plans & Quick Facts
Bluehost provides three shared hosting options to choose from.
Please note that advertised pricing below is a low introductory rate for a three-year term. Rates for shorter plans cost more and you can’t get anything with less than 12 months.
Also, the word ‘unlimited’ doesn’t always mean unlimited (as discussed in the last section).
- Basic plan: For 2.75 per month, you get one website max, 50GB storage, and ‘unlimited’ bandwidth. You also get 5 email accounts (with a max storage of 100MB each).
- Plus plan: $5.45 per month provides 10 websites, 150GB storage, and ‘unlimited’ bandwidth. You also get 100 email accounts of 500MB each.
- Prime plan: Their largest plan comes normally at $5.45 per month, providing ‘unlimited’ websites, storage, bandwidth, email account and email storage. (Currently On Sale)
You need to pay for three years at once to enjoy the advertised price for their shared hosting plans. It will cost much more if you choose a shorter duration. Please note that the minimum duration you can pay for is 12 months.
- Free domain? Yup.
- Ease of Sign-up: Easy two-page sign-up process.
- Payment Methods: Major credit cards and PayPal.
- Hidden Fees and Clauses: The low introductory starting rate for three years minimum (with renewal plans that jump). And that whole, “We’ll delete your account if you go over 1,000 database tables or 3GB total database,” thing.
- Upsells: Some Upsells. But it’s common in the web hosting industry, so don’t worry about it.
- Account Activation: Most users enjoy instant activation. If the information is inaccurate or there’s suspicion of fraud, activation might get delayed.
- Control Panel and Dashboard Experience: Simple and easy-to-use control panel.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): Mojo Marketplace makes app installation quick and easy!
Do We Recommend Bluehost?
Yes, we do.
It’s the best in uptime and reliability (next to HostGator Cloud) and the speed isn’t bad either.
- Speed – top 5
- Uptime – top 1
They’re cheap and it’s easy to get started.
In overall, Bluehost is our TOP 1 host and you shouldn’t go wrong with it.
P.S. Have you used Bluehost before? Please consider leaving a review below – good or bad – doesn’t really matter until it’s helpful to our visitors. Thanks for your support!