A bit of background
We’ve been a paying customer for Bluehost for 17 months. During that time, we’ve monitored their performance.
This review relies strongly on data, such as uptime, load time (speed) and customer support experience.
Bluehost currently hosts over 2 million websites, and it is one of the most popular, inexpensive, shared hosting options available.
For a reason.
Their lucrative affiliate program annually pays out over $5 million. That’s a lot.
As a result, every mommy-blogger with a fresh WordPress install recommends them as their go-to option, netting a quick $65 bucks per referral.
The massive quantity of glowing, biased recommendations all fail to take one thing into account: the facts.
But not us.
Let’s see if we can separate fact from blogging-fiction.
Bluehost claims to be the ‘Best Web Hosting’
PROS of using Bluehost Hosting:
All of our in-depth web hosting reviews are based on research and data to provide transparent accuracy.
In that vein, Bluehost does have a few good things going for it. It’s affordable. And you can get started relatively quick.
Here they are in detail.
1. Low Introductory Pricing
Bluehost is also one of the most inexpensive options available, another reason for it’s massive popularity. It’s not the cheapest compared with other hosts, but it is a good price among the most popular options.
Although we aren’t preaching BlueHost in any way, we managed to negotiate a pretty great deal for HostingFacts.com visitors. It’s $0.50 off from the regular price. See it here:
2. Good Security Options (read: You should be safe with Bluehost)
Bluehost’s security options are good, offering tools that combat some of the most common website risks.
For example, you can prevent spam with tools like SpamAssassin, Spam Experts, and Spam Hammer. They support CloudFlare, which helps prevent pesky DDoS attacks that can bring a site down with an overwhelming amount of traffic from different sources.
They also offer hot link protection (preventing people from stealing your images or content), IP address blacklists to block problematic individuals and SSH access for secure web sessions.
3. Many Integrations and Apps
Bluehost also comes with a dashboard full of applications so that you can integrate various services, like Google Apps and the aforementioned CloudFlare, to increase the possibilities of your site.
4. ‘Official’ WordPress.org Recommended Host
CONS of using Bluehost Hosting:
But let’s review the facts before passing judgment.
1. Slightly Below Average Uptime of 99.93% (last 12 months)
Bluehost’s uptime falls just below industry average (99.94%) over the prior twelve months. This is only 5 hours of downtime out of 8760 hours that we had last year.
They took a big hit in February. Bluehost claimed that they had various DDoS attack towards their servers. Overall, not perfect, but not terrible either.
Is Bluehost reliable in terms of uptime? Our test says so, yes.
See previous uptime - 2015 (expands)
- June 2015 avg. uptime: 99.96% (12 minutes of downtime)
- July 2015 avg. uptime: 100% (no downtime)
- August 2015 avg. uptime: 100% (no downtime)
- September 2015 avg. uptime: 100% (no downtime)
- October 2015 avg. uptime: 99.98% (9 minutes of downtime)
Last 12 month average uptime (2015 – 2016):
- November (2015) uptime: 99.99%
- December (2015) uptime: 99.89%
- January uptime: 99.99%
- February uptime: 99.68%
- March uptime: 99.91%
- April uptime: 99.95%
- May uptime: 99.96%
- June uptime: 100%
- July uptime: 99.95%
- August uptime: 99.95%
- September uptime: 99.99%
- October uptime: 99.93%
Bluehost: Page Load Speed and Uptime (Last 12 months, full data can be found here.)
2. Biggest Problem: Slow Page Loading Times
Here’s where things quickly fall apart for Bluehost.
Simply put: our experience with Bluehost’s speed was not satisfactory over a one year period.
Their dismal 1,426ms load times came in almost twice below the average 700ms from our other hosting reviews.
Why does that matter?
Because every second counts online. Google experienced a 20% traffic drop years ago with just a half second delay. And 74% – or nearly 3/4ths of your traffic – will bounce if pages fail to load within 5 seconds.
Sluggish page speeds don’t just hurt user experience, but profit margins too. Luckily with Bluehost – it isn’t that bad, but obviously – could be much better…See previous load time - 2015 (expands)
- June average speed: 781ms
- July average speed: 961ms
- August average speed: 1,039ms
- September average speed: 977ms
- October average speed: 938ms
Last 12 month average load time (2015 – 2016):
- November (2015) avg. speed: 893ms
- December (2015) avg. speed: 925ms
- January average speed: 1,039ms
- February average speed: 1,306ms
- March average speed: 1,170ms
- April average speed: 1,357ms
- May average speed: 1,235ms
- June average speed: 1,155ms
- July average speed: 1,140ms
- August average speed: 1,863ms
- September average speed: 3,532ms
- October average speed: 1,058ms
As you an see from the graph – it’s declining. It’a not very problematic as there are much slower web hosting providers out there, but still. It’s a place where Bluehost could potentially improve their service.
2. Customer Support isn’t very…. Quick.
Juggling over two million sites can’t be easy. That’s understandable.
But waiting over 43 minutes (on their peak hours) to get through to their support team isn’t good. In addition, our experience showed long delays between curt responses (rendering their support almost useles).
Maybe we were just dealing with a poor customer support agent? Who knows…
However one positive is that their YouTube channel DOES contain tons of helpful tutorial videos. So if you don’t mind rolling up your sleeves, it’s probably faster to start there if you have an issue.
We had a quick look on it and it seems legit.
3. Smoke and Mirror Pricing
Yes, Bluehost is cheap.
But just how cheap? Well, it depends…
Their super-low introductory rate of only $3.49 a month comes with a few strings attached. Namely, three years worth.
Only want to start with 12 months? Your rate jumps up to $4.95 per month.
Only want to start with 1 or 3 months? You can’t.
On second thought, maybe you should take them up on that three year deal, because a 12-month renewal option of their basic plans jumps up to $8.99 per month.
Want to pay monthly? You can’t…
4. Site Migrations Aren’t Free…
Most of the hosting providers we’ve reviewed will happily help you move an existing site from it’s current location to their service.
After all, it’s a quick procedure to get you to switch companies and become their loyal customer for the next few years.
But not Bluehost.
They charge a ‘migration fee’ of $149.99 to do something that most provide gratis. And they will not transfer more than 5 sites and 20 email accounts.
5. Expensive ‘QuickStart’ Training
Speaking of extra fees, a simple 45 minute introductory walk through of their services will set you back $79.99.
Again, something most hosting providers are all too happy to provide complimentary because you’re signing up for their service for the long-term.
6. Not Truly ‘UNLIMITED’
Many hosting providers boast ‘unlimited’ hosting, which of course, isn’t the complete truth. Bluehost is no different.
A quick tour of the fine print (in the form of their Terms of Service) reveals the ugly details. See for yourself if interested (or if you’re having trouble falling asleep one night).
The TL;DR version: don’t go over 3GB of database usage or exceed 1,000 databases or they might terminate your account. With, or even possibly without, notice.
Overview on Bluehost shared hosting plans
Bluehost provides three shared hosting options to choose from.
However please note that advertised pricing below is a low introductory rate for a three year term. Rates for shorter plans are more and you can’t get anything lower than 12 months.
Also, the word ‘unlimited’ doesn’t always mean unlimited (as discussed in the last section).
- Basic plan: For $3.49 per month, you get one website max, 50GB storage and ‘unlimited’ bandwidth. You also get 5 email accounts (with a max storage of 100MB each).
- Plus plan: $5.95 per month provides 10 websites, 150GB storage, and ‘unlimited’ bandwidth. You also get 100 email accounts of 500MB each.
- Business Pro plan: Their largest plan comes in at $13.95 per month, providing ‘unlimited’ websites, storage, bandwidth, email account and email storage.
You need to pay for three years at once to enjoy the advertised price for their shared hosting plans. It will cost much more if you choose a shorter duration, and the minimum duration you can pay for is 12 months.
- Free domain? Yup.
- Ease of Signup: Easy two page sign up process.
- Payment Methods: Major credit cards and PayPal.
- Hidden Fees and Clauses: The low introductory starting rate for three years minimum (with renewal plans that jump). And that whole, we’ll delete your account if you go over 1,000 database tables or 3GB total database, thing.
- Upsells: Some Upsells… But it’s common in the web hosting industry, so don’t worry about it.
- Account Activation: Most users enjoy instant activation for most users. If information is inaccurate or there’s suspicion of fraud, activation might get delayed.
- Control Panel and Dashboard Experience: Simple, easy to use control panel.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): Mojo Marketplace makes app installation quick and easy!
Do We Recommend Bluehost?
Trying to host a simple hobby blog or personal site? Fine, Bluehost might be a solid option.
Yes, they’re cheap. Yes, it’s easy to get started. Hence the reason why Robert is suggesting people to start their blogs using Bluehost.
But their slow page speed, even slower customer service, nickle-and-diming, plus average uptime puts them below most other available alternatives.
For commercial or business sites? Nope. There are much better options available.
They’re definitely not the worst. But they’re also not the hosting-savior the blogosphere would like you to believe.
Have you used Bluehost? What’s your experience been? Please leave an honest Bluehost review below – good or bad!
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70 user reviews for Bluehost
Bluehost is doing their job!
I would definitely recommend Bluehost as your hosting provider because of the excellent features they give that other hosting providers can’t. Whenever you have a problem, customer support is very important and they give 24/7 round the clock support so no need to worry. Although their pricing is cheap than other providers, ‘reliability’ of their servers are outstanding! And the feature that I liked most is their user-friendly control panel. Right from creating your account ’til hosting setup, the process is sure easy to understand and you would complete it in minutes.
I highly recommend Bluehost especially if you have a WordPress site. Just a couple of clicks and you’ll have
WordPress installed and working on your site without touching a line of code.
I’ve been with Bluehost for almost a year, I have a VPS with them, the uptime for the last 12 months is 100%, support is beyond good, they reply to me quickly usually within 5 minutes, last Friday morning, I was playing with Apache setting, trying to optimize Apache through WHM and finally I got a 403 forbidden error , my website went down, I couldn’t fix it…so I connected live chat support, they responded in less than 60 seconds, after 5 min. live chat support couldn’t fix the issue, he said to me: ” please wait for 5-10 min, I’ll get you a senior technician to fix your problem” 7 or 8 minutes later, he said to me : you site back to work , the senior technician said there was a problem with WHM and he gets it fixed” it took 17 -18 min. to fix my issue….
To be honest, shared hosting sucks, there’s no good one, but you can find someone who is less bad that the others….all shared plans have limitations, probably, one day, you’ll be on the suspension list !!!
Most customers with shared hosting are second-degree customers, you get what you pay for, for example, A2 hosting, they have priority support for $19 a month, without priority support, it’s almost like Bluehost support …and maybe even worse….
Custom Service & Tech Support Virtually Non-Existent
You can pretty much judge / rate / review ANY company–in ANY industry–by their level of customer support. And from the perspective, Bluehost should be rated a 1 out of 10. If you are an existing Bluehost customer, there is literally no way to contact them directly. They have an 888# and a chat feature only… both of which are outsourced to India and take a LONG time to get through to anyone… and usually results in zero actual assistance or results.
They have, literally, outsourced 100% of their customer support and tech support to a foreign their party that has no idea what they are doing. And even if their outsourced / 3rd party tech support was “OK”, that doesn’t excuse or explain completely cutting yourself off from your customers… the people that pay your bills. In my experience, that’s the beginning of the end for any company–when they simply do not want to have any direct contact–or feedback–from their customers.
It took me 20 to 30 minutes in a chat queue and another 15 or 20 minutes going back and forth with the person on the other end of the chat to get a simple contact email for bluehost–because there are none published anywhere on their site or online. Not for basic questions–about anything. Not for feeback–about anything. Not for suggestions–about anything.
Hosting companies know what a complete pain in the ass moving your websites to a new host usually is… so, once they have you as a customer… they rarely provide you with any real support. It’s a common and ongoing problem. Bluehost is my 3rd hosting company. I thought I had finally found a host that had at least a reasonable level of service… but I was wrong.
They only care about your $$$
I used Bluehost for a few years. Always thought their customer support was bad (previous migration crashed 300 images on my WP site), but price was OK so I didn’t care. A few years went by before I had any uptime issue with them.
This week, my website started to crash because of throttling – I was using too much CPU for the shared server. I was sold a migration to a WP optimized server and paid over 400$ for the new plan. I was told it would be migrated in a few hours, as my website is currently paralyzed, I’m losing ad revenue and I can’t even work on it anymore.
After 3 days, it still hasn’t been moved. Tech support is now completely clueless on when it will move, and the site is still almost paralyzed. I can now confirm this is the crappiest customer support on the market, so please do yourself a favor and go anywhere else.
30 day Money back guarantee- not when I asked!
So I decided that I wanted to start a blog. Just do a bit of writing in my spare time.
I realised that I didn’t have time just yet. Also I got a surprise from Blue Host and not in a good way.
They took over £200 (yes I’m in the UK) from my account when it was supposed to be $4.99 dollars not pounds. Any way they took 3 years out in one go!!
I didn’t read that any where. I tried to live chat with them, this involved them saying they have new hours and they’ll be with me shortly. Then phoned them from the UK and they had the nerve to put music on!! Phoned 4 times and to cancel within 30 days and they spoke to me once and said they were transferring me.
Seriously disillusioned with the whole internet thing, and a bit upset.
Do more research than me and really check how much they are taking before you the click payment button.
Salesman talk good but website page load time speed / performance very slow
On hold for Bluehost to answer phone on a Sunday morning with “estimated wait time is 38 minutes”(somehow this was increased from my initial 31 minutes) Should I hang up now?. I noticed Bluehost answer phone very quickly if you call for their “sales” department and for the most part, each salesman I’ve talked to is very nice and also the tech department people.
However, Bluehost has really kept me busy with their very slow servers causing not only extremely slow page load times, but “server time out” error messages and at least 1 server downtime per month. (and I only look at the site for a few hours per week, due to the frustration of not being able to upload/add to the site due to its extremely slow page load wait times).
I also found it extremely frustrating after about 2 months on the cloud and several server downtimes and calls to Bluehost tech support, the salesman/tech suggestion to solve the problem was for me to pay more money.
I tried the basic “shared” plan for several months, the so called better performing and more expensive “cloud” plan for several months and I actually experienced faster page load times with the less expensive “shared” plan and about 1/5 the downtime. Each time I was scheduled to “migrate” hosting plans, “There was a problem in completing the request” and spent several hours frantically trying to communicate with Bluehost chat and on hold over the phone. While on the cloud, my emails were completely inaccessible, for several days, and I was told an outside tech had to be called. Their recommendation to me was to use “gmail” instead. It seems Bluehost is best as a “sales” company at the moment instead of providing fast website page load times, so people can grow their data storage and legitimately grow and upgrade their hosting plans. The Bluehost chat is often times a nightmare to deal with, whether the chat program works at all after 15 minutes and more wait times or freezes as it did with me several times.
I don’t know where the chat people are from, but from names like “Shubhashree J”, I assume it is not the U.S.. Not only do the chat session people disconnect a session with barely a moments notice, but they will take 30 minutes or more to respond to a previous statement of “Please allow the next agent a few moments to review the chat and become familiar with your issue”. When the chat people do make statements, they are along the lines of “. . . in the shared hosting service and in normal basis the average time to connect to the website is 5-15 seconds”. Really 15 seconds? I never saw any ecommerce or other type of website which took 15 seconds to load, and mine was actually taking about 5-15 seconds to load, often times more. Even Bluehost cpanel login and webmail takes long to load at least compared to yahoo mail or hotmail. I can’t say how good or bad other web host companies are, because I have only experienced one other, which is GoDaddy and although I never had any major problem with Godaddy I can recall, the only reason why I chose “Bluehost” was because my website developer recommended it and so I thought I must use Bluehost otherwise my developer would always blame me and Godaddy or any other hosting company for any problems.
Turns out Bluehost blames the site developer and the site developer blames Bluehost for any problems anyway. Although my other site with Godaddy is small in comparison, the speed of the Godaddy site is so much faster, I literally cannot even count the 1 Mississippi before the page loads. Considering the millions and billions of pages on the internet, why is it that Bluehost seems to have so many problems with my few dozen web pages? Am I one of the few unlucky ones or is any website with more than a few pages not compatible with Bluehost hosting performance anymore? Is there a site storage size, where Bluehost is no longer viable for fast page load times? Am I correct in assuming that Bluehost is not a hosting company for any website with a desire for growth in sales? Perhaps I should have discontinued with Bluehost after the 3rd site downtime, but alas, how do I know some other hosting company won’t be the same or worse? Ultimately, the question from me is. . Is Bluehost capable of providing the 2 second or less page load times for a growing ecommerce site with dozens or hundreds of products and what hosting plan price will that be?
DON'T DO IT! They are holding my domain hostage.
IF YOU CARE ABOUT YOUR DOMAIN OR EMAIL DO NOT USE BLUEHOST!!!!
Honestly I’ve been with Bluehost for over 10 yrs where they host around 50 domains for me. Yes the page load is slow and “unlimited” space is not really unlimited but since I don’t do too much I’ve never had a serious problem.
AFTER THE LAST TWO WEEKS I AM DEFINITELY SWITCHING. The problem is when you need support it is IMPOSSIBLE. I have not had access to my business website and email for over a week because they put the domain on hold. They indicated it was an ICANN requirement which I can understand, but after a week plus , three tickets (the last one with supposedly the highest status) and over 7 hours on hold, the only response I got was to ”Try to respond to helpdesk email and hope they get back”. (That bounced as undeliverable.)
Since the domain is frozen, I can’t even leave. I can’t get anyone who can help and I remain on an endless loop calling and being transferred. It’s a nightmare.
DON’T DO IT!!
Some issues you mentioned perhaps are true, but it’s just to make BlueHost black.
The shared hosting service is upselling universally, including technical support, hardware and bandwidth. In this industry, a tech representative is serving for 5,000 users at least by design, considering the salary of US$3000/mo and the service fee of US$4/mo only. Otherwise company makes no profit. In this case, when you have an issue according to the server even the network which are generic to almost the other users, the technical support is NO possible for anything certainly.
I have personally visited more than famous hosting companies in US. Unlike many other companies doing support outsourcing, BlueHost is obviously the best one in many aspects. They have 2 standalone buildings (3-floors for each) with 200+ full-time employess and 400+ interns.
Renewal Cost has increased dramatically
I was sucked into the low price offer and the recommendation from WordPress.org, I did have good service for 3 years. I then noticed my Jetpack plugin show a lot of down time moments through out 3 year period. Also it is quite slow, and speed is important for ranking with google. But what stopped my trust was the renewal fee of $11 a month, that is more than 100% increase in price. I think someone managing Blue Host decided that since customers are on auto renewal, lets just double the price and we will be instantly rich.
I don’t know what their problem is. Most recently on Saturday September 24, 2016 at 11 PM we received SiteLock message. I contacted the terms of service department and Rick told me he would have to run a scan on our domains. I told him we were up to date on all extensions, etc. I sat on hold for a total of 45 minutes and Rick said he had no choice but to lock our sites down due to malware being found on our sites. He gave me a list of the files and I immediately tried to determine why and worked all night and found no problems with the files.
I emailed our web developer and was contacted by them at 10:30 Sunday morning. We were told they could find no problems after another 5 hours of research.
At around 2:30 Sunday I contacted Bluehost terms of service again. I waited 35 minutes on hold. I asked the tech to scan one of our domains again. 30 minutes later she told me she scanned all of our accounts and there were NO problems. She pulled up the notes Rick left and said he obviously did not trace any of the possible errors because although Sitelock might think there were problems all of our coded properly addressed things including re-direct statements. She unlocked all of our domains immediately.
I began looking for a new host immediately. I have moved our sites to SiteGuard where we pay 1/4 of what we were paying.
I am sorry Bluehost is having so many problems but we can no longer receive the extremely poor service.
I have never seen before like Blue Host bad service, bad contact and a lot of mistake by Blue Host!
I’ve VPS account on the Blue Host. I’m trying to fix every issue but it’s not possible with blue host! Last situation we’re still waiting for fucking bad customer service! I said just delete from my shopping cart 30 GB SAN Storage she deleted all of my files and email accounts. She deleted which hard disk integrate and working with my VPS even I said just delete from my shopping cart. it happened today and I can not reach my websites and I called Blue Host it takes about 23 minutes to connect with support and then he said we have some problem on the system we can not do anything just wait and we’ll figure out that and we”ll let you know I’m still waiting and these are website is not working!
I will never ever suggest Blue Host!!
Bluehost hosting is terribly slow and when contacted them they claim it is because it’s shared ip and it is shared with over 2000 other websites (each IP) and their chat support is a big JOKE takes 1 hour sometimes.
They tried to sell me another package, obviously more expensive but I am not giving them no business anymore.
Bluehost is the worst web hosting online
Bluehost is the worst webhosting I have ever come across. They will just deactivate your account without notification or warning. Their server goes down way more than you expect. You may not even know they have deactivated your account or you website is no more working until you try to login. If you sell a lot per day, you will lose a lot of money. If you are unlucky, Google will just derank you from the first page and you lose all you traffics.
I have finally decided to move out from Bluehost after a big company I wanted to promote paid my website a visit and found out that it was down and then they rejected my application.
If you are really serious about your business I will advise you to stay as far away as you can from Bluehost.
Bluehost spends a lot of money trying to look like the best
Ive been with Bluehost for almost 10 years. I used to love them. I would call and wait times were no more than 2 or 5 mins. Now, its 45 to 60 min. And they keep auto-blocking my businesses static IP because they assume we are hacking or something stupid. We are growing, we have a larger database, more inventory data and photos going online. I’ve explained this to them 5 times, and this is the 6th time they have taken my site down, my employees can’t get emails. and i am on hold, it says 31 minutes, but experience tells me that its probably going to be an hour before we can start selling and operating again.
AVOID BLUEHOST!!!!!!!!!! BAD HOST! SERIOUSLY, DON”T FALL FOR THESE PHONY ARTICLES THAT PUT THEM AT THE TOP!
Don't come near them!
BlueHost’s support is one of the worst ever!
I’m using webhosting services for more than 10 years and never had such a bad service in my life 🙁
Response time is more than 24 hours. Chat is not working most of the time.
Their tutorials are lacking and to cancel the subscription is a nightmare.
It all depends on your situation
I JUST switched to today so don’t consider this to be a full review, but I do have some observations worth noting.
Within the span of a day I got this cheap little account to host 2 WordPress sites and one static site, all without additional fees. The cPanel is good. The WordPress install worked well. Everything so far is working out.
But the path to get here involved a support chat session lasting 45 minutes with someone so horrendous that all I can do is laugh now. To be fair, he must have been dealing with a dozen customers at once but he was so fine with being incompetent that he must have been at his wits end. I decided to abort this chat and look up info elsewhere and things worked out, but had I actually listened to anything he said I would have messed everything up very badly.
Also the FTP is horrendously slow ( 44kb/sec ), 2x slower than godaddy which I though must have been the worst but nope. Honestly this won’t usually matter to much since most large file transfers will be http and not ftp but it’s worth mentioning.
Bluehost is Worth Money
Bluehost is a money-worth as I am using it for two years and have to faced nay big issue, other than slight downtime’s which can come with any web host, but most of the times, my website was up and running within few minutes.
Also, my technical problems were solved by Bluehost staff very quickly, so I would highly recommend Bluehost to all the new bloggers & webmasters.
not chat, not help contact, no aid
I cant’n enter in my acconunt suddenly recived a 500 erro and a long serie ob digits.
Try to get help but it’s impossible chating, emailing have a ticket. Nothing I’m blocked
Besides the terrible support Bluehost increases the renewal price with 32.78% without notification for the second year!
Furthermore Bluehost saves passwords (at least partially) unencrypted, a validation question is: What are the last 4 chars of your password..
So you are telling me that the price for hosting has increased by 137.61 USD in a year time?
That’s almost 30% increase
yes, we have recently increased our renewal prices.
Terrible, getting worse
They used to be OK apart from slow loading on some websites. Now if you need tech support there is no ticket system and a wait of usually 30-40 minutes to speak with someone. Really wordpress.org should not endorse them
Astonsihing Rip Off
Auto-Renewal won’t refund despite never having used the service and hosted elsewhere for almost two years. Service rep actually laughed at me on the call.
Disappointing Product and Disappointing Support
I’ve had Bluehost for just 2 months and I’ve literally contacted tech support more than one per week.
Chat is the only method of tech support, you cannot submit a ticket or send an email, so for ongoing issues, you must begin by re-explaining how the issue is still not fixed, and that their colleagues have already run through the first suggestions in the tech support script, and it’s still not fixed.
So far, I’ve had my site go down more than 10 times (and I’ve had BlueHost only 2 months), usually for under 2 hours, and each time polite customer service was able to tell me they were working on it, but not why it kept happening or reassure me that it would not happen again.
Emails sent to my domain are also bouncing, and again, very polite chat support is unable to tell me why or when the service will be restored.
I thought I just had incredibly bad luck, because I’ve read so many glowing reviews of BlueHost, but I think you’re right, these glowing reviews are probably directly tied to the affiliate program.
Leaving Bluehost after 8 years
Used to be a good hosting company. Downhill for a year now, with problems escalating since Jan 2016. Cpanel does not work. Hotlink protection does not work. Contacted support and they tried to blame me. I told them it was a file change they had made and I had deleted my htaccess file and used their own cpanel hotlink protection and it failed. Support person deleted files they had changed to erase their fingerprint and it still does not work. Domain manager, cannot disable Privacy Protection. Chat support unable to assist said created Help ticket. Copy sent does not include issue. Contacted support again to verify ticket and was told nothing they can do, Domain Support not in on weekends! So much for the 24/7 support they advertise! Make Copies of EVERY contact with Bluehost including your billing info. This is interstate commerce and carried out over wire.
Stay Away from BlueHost
I signed up in 2007 and things were fine. Quick & helpful tech support access, easy cPanel navigation, no problems. That is not the case now.
Sometime this year (2016), Bluehost implemented an Nginx/reverse proxy on their shared Linux servers that run Apache. Never mind that Nginx is not compatible with Apache, it can be made to work. The way BlueHost did it, they broke the major open source CMSs (Joomla, WordPress, Drupal) because Nginx chokes when a GET or POST call is sent to “static” content. Never mind that Joomla, WordPress, and Drupal make GET and POST calls all the time. My sites are built using Joomla. When I run the link checker in Jsitemap Pro now, the server returns a 502 – Bad Gateway error. Gateway? I have no gateway. Other then the Nginx reverse gateway about which I knew nothing. I cannot use the PHP File Change Scan in Akeeba Admin Tools without the process being killed with a 502 – Bad Gateway error. Worse, when I run Akeeba Backup, the server returns a cascading series of 405 – Forbidden errors courtsy of Nginx 1.10.1.
After waiting up to and over 75 minutes to “chat” with a tech support rep, I was first told that I had to revise the code (where?) because there must have been a “coding error” (where? it worked for years before). Telephone calls (wait times exceeding 28 minutes) and Twitter DMs later, I was told that I could fix this problem by moving all of my sites to VPS hosting on BlueHost. At $518.20 per hosting account.
So, BlueHost breaks my Websites and tells me it’s my responsibility to pay them lots more money so that my sites can be used and usable again? The 502 – Bad Gateway errors occur on the public front end, too, which tells my potential clients that I cannot build a workable Website.
Worst service ever
It doesn’t matter if you pay for the cheapest or the most expensive plan: all of them suck.
When you finally get to contact Technical support, it’s a a Sales agent in disguise. They will tell you to upgrade to a better plan in order to solve all the problems.
After upgrading nothing will change, except that your site was down for 72 hours (at first they say migrations take 2 hours and your site will be live, that’s a lie).
If you got to the point to contact support because your site doesn’t work, I strongly recommend you start looking for another company.
No Customer Support
After reading numerous glowing reviews, I opted to move my domain from GoDaddy to to Blue Host and build a new web site. Serious mistake. In setting up an account and moving my domain, I had a couple of simple questions before I proceeded. I called Blue Host, opened a chat window, called a second time, and NEVER got through to anyone. I was told they were experiencing a very high call volume. I tried again the next day. No luck. The third day I finally got in touch with a live person! I was so angry at the amount of my time they wasted, I just asked for a cancellation of my account and a refund. I was told that would be done, but it was not. I called again this morning and was once again put on hold for 17 minutes because they were “experiencing a high call volume”. I opened a chat screen, but could not get any help. Finally, I got a guy on the phone who refused to allow me to speak with a supervisor. He said he would process a refund and cancellation. In all, I have wanted approximately 3.25 hours over four days attempting to answer a couple of questions and resolve two minor issues. I got my questions answered after about an hour and a half, and my ‘issues’ were never resolved by technical assistance. Once they get your money, they just kind of give you the finger.
I think all of the glowing reviews were posted by Blue Host employees who were avoiding helping customers…..
Possibly the worst comapny I have ever had the misfortune of dealing with
I have used bluehost for probably about three years now, and although I have never been particularly happy with them I foolishly continued to give them my money. Today however was the last straw,
and at this point in I would go as far as saying I believe they are the worst company I have ever had the misfortune of dealing with. There sales people outright lied to me to get me to upgrade to a faster server. I explained I had a launch and needed the site to be working for the launch date . He told me no problem it would take 1 – 2 hours for the migration. After 4 hours I decided to contact customer service. It was at this point that 1 – 2 hours turned into 4 – 8, then 8 -12. Now here I am on launch day with no site and 8 – 12 hours has turned into up to 72 hours, and what does customer service have to say? Sorry there is nothing we can do about it, it will take as long as it takes. Needless to say I will be switching to another hosting provider ASAP. IF YOU’RE CONSIDERING BLUEHOST AS AN OPTION I HIGHLY SUGGEST YOU STEER CLEAR OF THEM AND ANYTHING THAT EVEN LOOKS LIKE THEM.
You almost went a year without effing up too badly, Bluehost. Aside from being really slow, you were fine.
That ended when this morning I woke up to a “website suspended” banner in palce of our site. Logging into our admin area showed nothing wrong, so 25 minutes later I finally get there webchat team, and am told that a plugin on our wordpress site was too heavy a load on the shared server, so the site was (without warning) suspended. This was apparently in the T&Cs. Right.
I next spoke to another, more techie fellow who advised that for US$260 they could upgrade my server and we’d be back up within 2 hours. So blackmail basically. 12 hours later and still no site.
I’m livid, this is literally costing us money, not to mention reputation the longer this goes on. I don’t know why people pay for this. As soon as this exorbitant hosting period is up I’m switching. Never again.
So far OK hosting
I am using Bluehost for last 5 years to manage around 30 websites.
Here is my exact feedback.
1. Email service is bad. Very slow. Poor interface. Most of my customers complained about email slowness, so we were forced to switch email hosting to Rediff/Google.
2. Support is good. Everytime support is available on chat or call. They are supportive and many times they helped me to fix the issue except few times depends on the chat person.
3. Worst thing is, if they found any website malware issue, they will simply deactivate the service and all of my customers started to complain.
4. Hosting multiple websites on server facitlity is good. Cpanel features are good. WordPress installation is also good.
5. Cost is too affordable.
This company is horrible. They were an improvement form godaddy but their reliability and support is subpar. I questioned a renewal bill and was told to “feel free to look elsewhere”. My advise, look elsewhere!
horrible support at BlueHost
At the beginning of 2016 we switched from Pagely.com to Bluehost on request by a supplier we used. What a mistake! Page load times have doubled and the site goes down. The worst part is that their support is slow and almost non-existing. They dropped ticket support so you have to wait for a long time for agents to respond by phone or chat. When they respond they don’t have to competence to resolve the problem. One problem has been attempted four times – this is two hours of painfully slow chat dialogue with them. Now I want to shift but unfortunately they have me tied down with upfront payment – and I can’t find the time to get it back…
I just switched from Bluehost to A2 Hosting. Getting my files back from Bluehost was like having a quadruple root canal. It took about 4 days & 7 or 8 phone calls, not counting the times I hung up after waiting 15+ minutes.
Bluehost’s customer service is terrible! At LEAST a 15-30 minute wait to reach anybody (except Sales!) – with no options & no info about wait time, just bad music.
When you finally do reach somebody in Tech Support, they don’t know how to solve your problem
or the solution they give you doesn’t work.
I took their advice & re-started my account, just for the 5 minutes it would take to get my files back. The rep promised if I canceled within 3 days I’d get my money back. NOT! They only refunded 1/3, & gave me a long song & dance about why. This rep said if I wanted to call back later & wait on hold for another half hour I might be able to speak to a manager about tracing my previous phone call, but I still wouldn’t get a refund — the only result would be to punish the person who *wrongly* promised me one.
Bluehost radiates incompetence & disarray. My impression was they’re going under, cutting staff & services & putting all their effort into sales, including phony verbal promises.
AWFUL: Domains/email down for five days and counting
They aspire to be the cable company. Big, dumb and slow. Worst of ALL time. Change away from tickets means no one is accountable. Front line support is terrible. Wait and chat hold times are terrible. Chat to India is useless. No escalation protocols, so you will never speak to a person who knows ‘enough’ and your issue will never be escalated to anyone who can fix it.
They will put you out of business. If you read their terms of service you have zero recourse when they do. And, I guarantee they will if you give them the chance. Don’t!
Bad service, with really terrible customer service. I was not pleased with the support I was receiving and then they made me go through several uncessesssry steps to finally cancel my account. Poor ethics which is really unacceptable.
WORST SERVICE EVER
These guys are the worst, I’ve had nothing but issues with them from the start. Customer service is horrible, I asked them to change a cpanel password and instead they reset our wordpress website then said “Sorry we can’t pull the backup because it’s corrupt” Are you kidding me????? Now I’m having issues with server emails being blacklisted and they are telling me it’s MY FAULT and I need to go to each email client and ask to be removed. I haven’t changed a single thing. STAY FAR FAR AWAY.
I have around 20 sites hosted with Bluehost under several different accounts, including my own company’s site on a VPS plan. The live chat is extremely slow, the reps don’t bother to read your initial post (I include the last 4 validation to try and speed up getting to the root question, so what is the first thing I am asked for? “Please validate your account.”), and their product knowledge at times is poor, to say the least. Phone support is usually a lot faster, plus you’re apt to get someone more technically adept.
And then going onto VPS, simple backups taken using managewp or via FTP fail with 500 internal server error. Both of those work without issue on a shared plan, but I had to go to VPS for this site since the shared server had performance issues. So I go to VPS/dedicated support to ask what’s up with the server errors on a simple backup. What does Daniel (their support guy) tell me? “This is your server, go figure it out on your own.”
Really, I am the only person on this planet who has had a backup failure issue using their VPS product supporting a CMS (WordPress) that they claim to be experts on? I managed to get a link from him – to someone else’s site on how to use web host manager (umm, where exactly is that in your user interface? Did you mean some icon in the cPanel?).
The only positive thing I can say about Bluehost these days is that their WP functionality/knowledge is better than GoDaddy’s. Definitely time to move on from Bluehost.
Bah Blue Host
I joined Blue Host because there online chat customer service was quick and easy and i thought i would get some good help.
Not even 1 week into building my web site I had had 3 500 server errors and each time was unable to change my password I was helped out using their live chat but the 4th time they recommended changing my e-mail address I didn’t understand why I should have to but finally agreed.
After I agreed to change my e-mail address they then requested I e-mail them a picture of me, my credit card and my drivers license!! WTF I didn’t need to do that to register in the first place. The frustrating thing is I was half way to building my website, when I told them I will not send personal information like that just cancel everything they asked me to phone them!
10:44:39 AM Shailesh H Please provide a copy of the front of the credit card used for the ORIGINAL hosting payment to BRAND and a government-issued photo ID matching the name on the card. If you no longer have the card you may instead provide a copy of the bank statement showing the original purchase with BRAND, along with a government issued photo ID matching the name on the bank statement.
10:44:53 AM Shailesh H Please send us an attached photo copies to email@example.com
10:44:57 AM Shailesh H We will update the email address on file and send you the Password Reset email once you have successfully verified ownership of the account. The link in the email will allow you to update the password and regain control of the account.
10:45:15 AM Erial10 oh seriously
10:45:38 AM Erial10 look just cancel and refund
10:46:14 AM Erial10 i will go else where this is ridiculous i need to send u a photo!
10:46:58 AM Erial10 you got me to change my e-mail now u want this stuff!
10:47:25 AM Shailesh H Please send us driving licence and initial purchase payment proof photo copies to firstname.lastname@example.org
I would stay away from Blue Host if I was you they may appear to have great customer service but their systems suck and I had more problems with not being able to log in than you could imagine.
They told me that their passwords expire I said how long I have only had the domain a week!
Worst Customer Service EVER
This is the worst web hosting company you can ever land with. Their live chat is worthless and manned by staff with zero knowledge and no access to systems that can help you resolve your issue.
Not only do they never resolve an issue, their staff have a very bad attitude and aloof behaviour.
Bluehost is NOT interested in you as a client. They are just interested in your monthlies and you can count on them never supporting you when you have an issue.
If you are with them, you should move on before your site goes down for 1-2 hours routine maintenance in the middle of a business day.
If you are considering them, well…take a lesson from us.
2:14:30 PMRyan P Welcome to our Support chat. My name is Ryan.
2:14:35 PMRyan P Your server was taken down due to maintenance. We are doing a kernel upgrade on the server. A couple days ago we had sent a notice in regards to this up and coming maintenance. It is expected to take up to 1-2 hours.
2:18:51 PMPaul ryan why is this done in middle of business day ?
2:19:08 PMPaul we have a very high vol site and are losing sales!
2:19:23 PMRyan P It’s actually 11:00pm MST here when we are running it, unfortunately since it is a world wide company, unfortunateyl it is always middle of business in some location.
2:20:33 PMPaul how long more will this take
2:20:44 PMPaul how often do you do this?
2:21:20 PMRyan P It should take about 1-2 hours. Kernel upgrades are done usually every 3-6 months.
2:22:38 PMPaul you should partition your servers based on customer locale. so that upgrades be done in batch geographically. why do we need to teach you this!
2:25:42 PMRyan P Thanks for the information, is there anything else I can help you with today?
2:28:47 PMPaul You’re welcome. Glad to have given you a lesson today.
I really wish I would have seen this review before opting to go with Bluehost. My other option was Ipage and with all the reviews out there I figured Bluehost was the best option. I still haven’t been able to get on to design my site. It keeps saying 20% install of WordPress. It’s been all morning so far.
I wouldn't even recommend for a hobby blog
I have been fighting with Blue Host for the last 2 years! You are right, waiting over an hour EACH time is horrendous. In one week, I contacted them 3 times, each wait time was more than 5 minutes. When I finally got through, they were not responsive and didn’t fix the issue. Instead they tried to upsell me when their services I already paid for doesn’t even work. Christmas of both 2014 & 2015 my site was down for an entire week. They refuse to reimburse my downtime. My site is all about shopping, especially for holidays etc. They have cost me clients and money. I’ve also tried contacting them so I can move everything to my new host and they have been refusing for 8 months now. So they are also holding my info hostage? Today 7/29 I am up for renewal and it doesn’t even let me log in to renew. I’m now taking it to the BBB and anything else I will be going full public, I have screen shots, logs and all to prove they steal peoples money and do not offer refunds at all. Anyone who is earning commission/affiliate from them I will never respect, never buy from and never recommend to anyone. The photo I showed is from 3/12/16 and that is just 1 proof I have. I’ve never got anything past 50% uptime and 14% uptime was typical. Because of the constant downtime, each of those sites barely got 50 visitors per month! With my new host, within 1 week of switching I get well over 2K visits per month and have 0% downtime.
Over ten year customer
So we have built and sold 100s of websites. Most hosted on Bluehost. Recently we started building a site that will have much more traffic than the other small business sites that we usually create.
During construction (before any traffic) the site goes down weekly (often daily). The pages load very slowly or we get page/server errors.
Past clients are now filling our email boxes with questions why their sites are always down. Why they can not get email. Sure it may only be for an hour but when this happens weekly or many times a week it makes us look bad and people lose buisness.
Seems Bluehost has out grown its capabilities. We will be looking for a better host solution.
It is ashamed they have become the worst option now instead of the best option like we sold them to clients as being.
Keep your affiliate money Bluehost and make your servers reliable.
Thanks for the information on this page.
Worse and worse lately! Server issues!!!
Their hosting has been getting workse and worse. My website has been down. And now e-mail server problems. It’s become a big headache. Will be switching as soon as I have time to deal with it…
Please don’t go for this hosting because it will turn into your worst nightmare. At least once a week your site will be down. Now they closed the possibillty of open a technical support ticket. A technical support must go through their bad and outsourced chat service somewhere in India. Run away from Bluehost!!
After having Bluehost for years, they slowly added more and more cost to my yearly hosting. In the end, it was costing my around $300 for basic capped bandwidth and space. Just after I renewed for yet another year, I started getting harassing phone calls from some Security Service that Bluehost apparently uses. Sitelock. They are telling me mysteriously now, my website has some virus and I need to pay $500 to have them get rid of it or Bluehost is going to cancel my account.
Stay away from Bluehost. After receiving these phone calls, I tried to use their backup service in the cPanel which didn’t work. Got constant errors on the webpage trying to use it. I can’t even backup my forums now to take my content elsewhere. They are nothing but crooks!
BAD - BAD provider NO NO NO
I have been a customer with BH for the past 9 years, and the past 3 months it has been BAD I mean really BAD, support have no idea on what they are doing, Billing you get no response after ticket after ticket, chatting with support, at the end I was blocked out of my account and still it was not solved. A simple renewal of an account, how simple that that be.
Before you do decide to use BH make sure you have all the correct information before starting, They are betting to big and cannot handle the load I think.
I support Mikey on his findings …
Don't purchase this cheap hosting
My website is DealMirror.com. This company can’t change my DNS server and my email also not working. I am shocked what a cheap company. We do not have your nameservers, https://www.whatsmydns.net/#NS/DealMirror.com That means we can’t update your DNS server.
Don’t purchase this cheap hosting .
OK but declining
I managed a website on a wordpress platform for a medium size business for 4 years. Their hosting service started out well for us but after about 18 months the site speed started to decline so I upgraded to a VPS business package which only helped for a few months.
As time went on I experienced declining results in page load speed, a marked increase in traffic throttling (a real bummer when multiple clients are trying to browse your site), and more frequent down times.
In the beginning I was very happy with Bluehost. Having that first year happy experience set me up for disappointment later as the site grew along with hosting expenses.
I will say that Bluehost support on the phone was great the first year and their resource library will walk any newbie through just about every question asked in simple clear video tutorials. For a small noncritical site I think they are a fine host, but for a business wishing to be successful I don’t recommend them after your site traffic grows.
Used to be Good - But Stay Clear Now!
I have had nothing but trouble with bluehost. I manage a number of sites, including our company website, and their support was unhelpful at best. My almost brand new (ie, not bogged down) WP installation was dealing with 10-15 second load times, if it would load at all. It was a combination of DB and filesystem issues. And another site was taken offline for almost 3 days due to bluehost’s database issues, and as I was transferring a third away from them, the whole server itself crashed, leaving me without my site’s data for the rest of the day, and the site offline. Their hosting on some of their boxes is simply unreliable, and their databases are even worse.
I’m not sure if their infrastructure is crumbling or if it’s just incompetency, but in 2 months, 3 separate sites (hosted on 3 separate boxes…I checked) all experienced relatively serious issues thanks to hosting issues.
For those who say their uptime and site load time has been great with wordpress, I suspect it’s because they aren’t checking their site often. Run some scripted cron checks and you’ll see how bad things are sometimes. I’m not saying every site is down all the time, but it’s far too often for a supposedly reliable host.
In other words, I am staying clear of bluehost, and moving all my clients away from them as soon as I’m able. Stay clear. And now I’m going to be sharing these reviews far and wide.
Sorry, Bluehost. You just can’t treat customers like that, especially customers who are responsible for sending you over $100/mo. You’re not making that from me anymore, and you’ll not be seeing my business anytime soon.
This is the most unethical company that exists today. They will shut down your site and domain if you do not want to renew with them. They will ask you to hold for customer support and NEVER answer – called many many times and always the same thing. The HELP CHAT is USELESS because as soon as you mention to them you’re not going to renew with them, they just close the chat on you. WORST COMPANY !!! DO NOT GO WITH BLUEST.com !!! DO NOT GO WITH BLUEHOST.COM ! They caused a lot of trouble for my business so do not make the same mistake!
Just ditched all my Bluehost websites
If your website gets to much traffic they will deactivate your account including all websites associated with it without notice.
This happens to me several times and their tech support is terrible. When I asked the rep Angela what I need to do in order to re enable my account she said I have no idea, perhaps you could Google it. That was my last straw with them.
I’ve encountered many downtimes, recently it was one downtime per day for an average of 10 minutes. They are insolent enough not to get back to me after I succeeded at last to create a support ticket. The chat option is horrible. I’m going to leave them today. This is not a company that deserves giving service and I can’t rely on them when I give service to my website’s users.
The worst hosting provider I have ever used
First off, their support is absolutely atrocious. It is an incredible waste of time when you are stuck in a “virtual cue” for 10-15 minutes and then the support person cuts off the live chat after 20 minutes of painful conversations. This happens time and again.
Secondly, watch out for their smoke and mirror pricing.
Ever since I joined bluehost I started receiving more and more spam. It has reached a point where I can no longer handle the quantity of spam. I decided to switch hosts and guess what. Almost no more spam! During the time I mentioned this to bluehost they kept trying to sell me some kind of spam protection service at an additional cost.
I am mildly outraged.
Dropped the ball
We’ve been with Bluehost for many years. Recently we have encountered problems with e-mails sent from the site. When something goes wrong and there have been no software changes on our end, the finger points to a server issue. The most recent problem was html-formatted e-mails being sent from the code by the mature and widely used phpmailer library. They were being sent as plain text with nr paragraph codes embedded. A ticket to technical support was returned telling us that they don’t offer software support (which we never asked for) and to upgrade PHP from 5.3 to 5.4. This was the wrong answer, given that phpmailer works back to PHP 5.1.
They also had a DOS attack that took them more than a day to fend off.
Good, but not premium
I’ve been using Bluehost many years.. I’m on a shared hosting plan with no traffic limit. The price is standard and in general – the performance is ‘OK’, however lately looks weak…
I feel that my site’s performance is has been going down over the past 6 months. I have a standard WordPress site with very low traffic and a latency of 15secs! I contacted support for help and their answer was to follow the standard guidelines, the same info as you can find over the net yourself.
That made me feel like they DO NOT appreciate me as client and maybe it’s time for me to look for a new hosting provider…
Good for new sites
Bluehost has been around for a long time and I have been a happy customer for a few years.
2. Adwords credit (not sure if anyone needs it, though)
3. Good for a bunch of small websites. If you have 15 sites that receive barely any traffic (under 100 visits a day)
1. A bit slow if the site grows bigger
2. Renewal pricing is not the same as promotional pricing on signup.
Very serious email problem
I had been hosting with Bluehost for a few months. A client called me and said they were having trouble logging into their email. I logged into cpanel and they were correct, their email address was somehow missing. I quickly called bluehost, and they agreed that some hosting accounts were just dropping email accounts. All the emails were still on the server, but every once in a while I would need to recreate the account for the client to access it.
I was shocked of course that such a well known host would have such a huge problem, and not even warm me about it! A client could lose thousands before realizing that the problem was simply that their email had gotten closed with no warning before or after. Here is the kicker: Bluehost had no idea when it would be fixed or even had a short term solution for me. They were saying that it was something I was just going to have to deal with.
That day I opened with a new company, moved my sites, and never looked back…
I have been a Bluehost user for almost 5 years now. Bluehost has consistently provided outstanding tech support. I would absolutely recommend Bluehost to a friend.
Bluehost is great..
Definitely have to shout out for BlueHost. I have three domains registered, with two active websites. Registering the domains was a piece of cake as was setting up the first website. The second was originally a WordPress free site that I moved to BlueHost. The transition was seamless.
My only frustration has been with an online Chat support session where the supported didn’t seem to read my comments, or couldn’t understand me. Other than that, I am REALLY pleased with BlueHost and will recommend them to everybody.
More complex than advertised
As someone who has never built a website, I was hopeful that the easy-to-use advertisement of Bluehost would ring true. Unfortunately, once I began the process of building the website, it got complicated and getting help would cost me even more money!
While I am still working on the site, I was a little disappointed and cannot yet say whether or not it will have been money well spent. What further irked me, however, was that they immediately tried to sell me more stuff and badger me into ‘upgrading’.
That said, there is plenty on offer when building the site, which makes the process more complicated for non-techies like me, but will surely be an asset for serious site-builders. For example, lost of free downloads, templates and the like as well as WordPress, which I am learning to use.
Overall, I have to say the jury is still out, but I’m hoping it will be worthwhile.
Good company, but a bit slow...
Overall, I’ve had a great experience with Bluehost, and I’ve been using them for about 4 years. I started with the Basic shared hosting package and later upgraded to the Business Pro plan.
I’ve experienced very little downtime (I noticed my site down once for about 10 minutes), and I’ve found their platform very easy to navigate. Because of that, I haven’t had to talk to support much, but when I have, they seemed very friendly and helpful. I have never had any security problems, either.
The biggest drawback is that my site isn’t as quick as I’d like it to be. I’ve done a lot to try to speed it up, like optimizing images, installing a cache plugin, etc., but my site still takes about 3 seconds to load (tested by Pingdom). That’s on the Business Pro plan, and that’s faster than the Basic plan.
If you’re looking for a fast site, Bluehost probably isn’t the answer, but if you need something easy to use to get you started, it’s a good company to work with.
Cheap service, but their support & service is garbage
I paid for my servers. For the longest time I couldn’t use SFTP and they took a week to transfer registrars. That means I had almost a week of down time until I could get to AWS.
I’ve been using Bluehost for several years – mostly for myself and some of my clients (I’m WordPress developer).
I’ve yet to seen a problem or an error from a client side. I’d say they are pretty decent host for a small to medium sized blog/website.
I like these guys a lot better than my previous host 1&1. They have great tech support (most of the time), are polite and responsive (short wait times). I especially like the tools they provide: cPanel, WordPress Tools, SpamAssassin, etc. Highly recommended.
Low price, but works well...
The WordPress-specific hosting plan at BlueHost feels a bit pricey, and I don’t know if I’ll ever get over that feeling, but the setup and management steps I’ve taken with my new site have been noticeably faster than other WP sites I’ve run.
The 20 points I knocked off were mostly about the need for some polish in the cPanel / WebDisk / domain management areas. Like when I log in, I land on what it tells me is a deprecated page…or when the step-by-step instructions didn’t actually match the steps in application. Luckily, I’ve done most of this before and setup and testing continue.
Bluehost is better than 1&1 BUT...
The GOOD: gets a site up ASAP. a simple site, like for a small business, will be fine with bluehost. their people actually will assist with WordPress related problems and issues, which 1&1 would not even touch.
The BAD: Once your site actually starts to get traffic and scale, Bluehost falls apart. The service seems set up for sites with zero – 50 daily visitors. My site on a dedicated Premium Bluehost account struggles to cope with 3000 unique visitors daily. Crashes frequently.
Not possible to pay monhtly...
Keep in mind that Bluehost does not offer monthly payments, instead you’ll need pay upfront for a year or more. This is something that turned me off while going through their signing process…
I manage several websites with Bluehost and have nothing but a good experience with them. Their cPanel is well laid out & easy to do most tasks like upload WordPress or setup email accounts. There are plenty of helpful tutorial videos & pages that get you going as well.
The few times I’ve need customer service they were always available quickly & went above & beyond to help me resolve my issues. Their price point is very reasonable for the features & performance & they offer an good affiliate program as well. I will continue to use & recommend to others.
Great experiences so far..
I’ve had great experiences with Bluehost.
First of all, I find the interface very easy to use, which is not the case with some of the other services that I’ve tried. I’ve wasted a lot of time trying to find what I was looking for as I’m not very technical and not familiar with a lot of the hosting lingo. The tutorials are also very helpful.
Secondly, site performance is excellent, my site is fast and always online. Finally, the customer support via chat is very fast. I also love that it’s 24/7, so I’m not tied to US working hours. I’ve always been helped pretty quickly. All in all, Bluehost is the best hosting service in my opinion.
First website? Give it a go...
BlueHost has consistently been a reliable hosting service since my first day as a digital entrepreneur. Their prices are affordable and the quality is on par. The customer service is quick and always able to resolve any questions or concerns that I have.
Long story short, if this is your your first website, give BlueHost a shot. We recommend it highly to all Startup Savant readers.
Best platform for beginners
Bluehost is hands down one of the best hosting platforms for beginners.
It’s price-friendly, and the interface is easy to get around, unlike some other hosting companies that give a very scary and tech-heavy dashboard. It’s also friendly on the wallet, has excellent support, and isn’t going to randomly go offline if your site gets more than 10 visits.