P.S. On this page we’ve reviewed HostGator Shared Hosting. Based on our findings it’s not worth your money as it’s a bit slow (821ms load time) and their uptime is only 99.85% (last 12 month data).
However, they recently launched their premium product: HostGator Cloud. In short, it’s MUCH better than HostGator’s regular shared hosting. Uptime has been 100% and speed around 300ms (2.5x+ times faster than regular HostGator shared hosting). It has been our top #1. host for the last couple of months.
You can see our full review/findings here (it’s currently priced $2.99 for HostingFacts.com visitors & they offer one free migration – worth checking it out).
Now back to HostGator Shared Hosting review.
If there’s one name you’d recognize on our full list of web hosts, it’s HostGator.
You might not be sure why you know it exactly. But you do.
It’s probably because the Houston-based HostGator is one of the largest web hosts on the planet with over 9 million (!) domain names hosted. They boast partnerships with tiny tech titans Cisco and Linux (ever heard of ’em?).
HostGator has been around since 2002, originally founded by Brent Oxley before being acquired a decade later by Endurance International Group (EIG) who also owns Bluehost, Justhost, iPage, Fatcow, among others. They have two U.S. based data centers in Houston and Provo, Utah.
So what, exactly, is responsible for HostGator’s massive success?
Impressive uptime? Fantastic customer support? Or a HUGE marketing budget?
We wanted to find out for ourselves and provide an honest, unbiased report that sheds light on their performance (not their advertising claims).
In June of 2015, we set up a WordPress website on their ‘Hatchling’ shared plan.
Since then, we’ve monitored their performance statistics including uptime and speed to share the results with you.
Here’s what we found.
HOSTGATOR REVIEW AND FINDINGS:
|HOSTGATOR||LAST 12 MONTHS|
|AVG. LOAD TIME:||877ms|
|USER REVIEWS:||55% negative, 45% positive|
|OVERALL RATING:||16th out of 30|
PROS of using HostGator (shared) Hosting:
HostGator has a few noble qualities, including a longer-than-average money back guarantee and an easy-to-use interface for beginners. Here’s a quick summary.
1. Decent Support (at least, we think so…)
HostGator conveniently offers 24/7/365 support through the phone, live chat, and email.
After a 16 minute delay, their representative was knowledgeable and friendly enough in our experience. We weren’t blown away by the level of service but didn’t walk away with a bad taste in our mouth either.
2. 45-Day Money Back Guarantee
Most of the web hosts we’ve reviewed offer a standard 30-day money back guarantee. HostGator bumps theirs up to 45 days, giving you an extra two weeks or so to test drive their offerings before getting locked into a one-to-three year term.
3. Enhanced Security and Free Migration
HostGator will happily assist you with relocating an existing website over to their services for free.
And if you’re thinking about shelling out the big bucks (JK, they’re not that expensive) for any of their premium plans, you’ll also enjoy automated daily database backups, automatic malware removal and a free SSL certificate for processing website transactions.
4. Very User Friendly for Beginners
HostGator is very user-friendly for beginners (which is nice, considering the utilitarian interfaces of some web hosts read like a foreign language).
They also have endless tutorials, FAQ pages, and documents to help you at every turn, with detailed explanations and simple step-by-step walkthroughs.
CONS of using HostGator (shared) Hosting:
HostGator has a few redeeming qualities. However, they fall a bit short in some of the most important categories (like uptime and speed). Here’s how they fared in our tests.
1. Uptime? Bad… Only 99.85%
A website’s only useful if it’s up-and-running, stable and consistent.
Unfortunately, HostGator was only able to hit 99.85% uptime over the past year, falling short of the industry average we’ve seen of 99.90%.
You’d expect much better from one of the biggest (not to mention, well-funded) in the industry.See previous uptime - 2015 (expands)
- June average uptime: 100%
- July average uptime: 99.97%
- August average uptime: 99.96%
- September average uptime: 99.81%
- October average uptime: 99.78%
Last 12 month average uptime (2015 – 2016):
- November (2015) average uptime: 99.27%
- December (2015) average uptime: 99.64%
- January average uptime: 99.74%
- February average uptime: 99.90%
- March average uptime: 99.82%
- April average uptime: 99.97%
- May average uptime: 99.97%
- June average uptime: 99.97%
- July average uptime: 100%
- August average uptime: 99.98%
- September average uptime: 99.97%
- October average uptime: 99.98%
HostGator uptime is getting better, but it’s still below average. Here’s raw data.
#2 Not Fast Enough. Just Below Average…
HostGator followed up their lackluster uptime display with equally mediocre page loading times.
Over the last twelve months, their average was 877ms, which is about 6% slower than the average 850ms.
That’s ain’t good. Especially when speed is factored into Google’s organic search (SEO) ranking algorithm and has been proven to hurt sales with each delayed second.
Website load time is more important than ever: not only does This is why site load time is one of our core metrics for ranking web hosts we review.
Again, not a great showing considering there are smaller web hosts will less experience delivering FAR better page loading times.See previous load time - 2015 (expands)
- June average speed: 718ms
- July average speed: 797ms
- August average speed: 907ms
- September average speed: 1,018ms
- October average uptime: 1,066ms
Last 12 month average load time (2015 – 2016):
- November (2015) average speed: 1,015ms
- December (2015) average speed: 941ms
- January average speed: 1,061ms
- February average speed: 936ms
- March average speed: 851ms
- April average speed: 781ms
- May average speed: 832ms
- June average speed: 653ms
- July average speed: 622ms
- August average speed: 678ms
- September average speed: 714ms
- October average speed: 707ms
3. Extra Fee for ‘True’ Backups
HostGator advertises ‘instant backups’ one of their differentiating features on the website.
Trouble is, they’re referring to manual ones which are available by default in cPanel.
Want automated backups to simplify their life? It’ll set you back an extra $15.95 annually.
4. Standard Pricing ‘Tricks’
Web hosting pricing looks great from afar, but far from good up close.
The first trick in the book is to only offer their lowest rates for the longest terms – meaning you’ll have to sign up for at least three years if you want the great ‘promotion pricing’ reflected on their website. Otherwise, if you want a true monthly option or even a twelve-month plan, your monthly rate will jump over 50-150%.
Speaking of ‘promotion pricing’, the second trick in the book is to offer this low advertised rate for your initial term ONLY. That means once your plan does expire and it’s time to renew, the rates will jump back up to their ‘normal’ pricing (which again, could be more than double the original price).
In that light, HostGator doesn’t look like such a good deal after all.
Overview on HostGator Shared Hosting Plans
Here’s a quick overview of the various plans offered by HostGator:
Shared Hosting: They have three shared hosting plans:
- Hatchling plan: This plan starts at $3.95 per month. It supports 1 domain name, unlimited disk space and storage and unlimited subdomains.
- Baby plan: This plan starts at $5.95 per month. It supports unlimited storage, bandwidth and domain names.
- Business plan: This plan starts at $5.95 per month. It supports unlimited storage, bandwidth and domain names. It comes with a free dedicated IP, SSL and toll-free number.
Cloud Hosting: Here’s a quick overview of their Cloud hosting plans:
- Hatchling Cloud plan: This plan starts at $5.95 per month. Specifications: 2 Cores, 2GB RAM, unlimited bandwidth and storage, and support for 1 domain name.
- Baby Cloud plan: This plan starts at $6.95 per month. Specifications: 4 Cores, 4GB RAM, unlimited bandwidth and storage, and support for unlimited domain names.
- Business Cloud plan: This plan starts at $10.95 per month. Specifications: 6 Cores, 6GB RAM, unlimited bandwidth and storage, and support for unlimited domain names.
- Ease of Signup: Easy signup process.
- Payment Methods: Credit Card, PayPal.
- Hidden Fees and Clauses: You cannot use more than 25 percent of their system resources for longer than 90 seconds at a time. Shared and reseller hosting accounts cannot have more than 250,000 inodes. Accounts with over 100,000 inodes are automatically removed from their backup system.
- Upsells: Lots of upsells.
- Account Activation: It can take up to 24 – 48 hours for accounts to be fully activated.
- Control Panel and Dashboard Experience: cPanel.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): They make it easy to install popular apps and CMSs in a few steps using QuickInstall.
Do we recommend HostGator?
HostGator is one of the biggest, household web hosting names for a reason.
And it ain’t their stellar performance.
Their consistently below average uptime and speed is greatly concerning. The customer support, while not terrible, didn’t blow us away either. And the extra features or plan add-ons are nothing to write home about.
They’re an average host. And there are far better options for your money. More top hosts can be found on our homepage.
Having said, that they seemed to have improved their services drastically since May/June 2016.
Have you used HostGator? If so, please leave your HostGator review below. Good or bad, doesn’t matter as long as it’s honest and useful.
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40 user reviews for HostGator
Better than expected service
I have been using hostgator for almost 5 years now, and I am fairly satisfied. It’s all about ROI and based on cost I am paying for hosting, service is better than expected. Customer support needs to improve in terms of time it takes to talk to an agent but once connected the service provided is always helpful. Chat and email response is considerably slow. Overall a good value for money in my opinion. I am using HG VPS hosting, Domains and emails.
Avoid at All Costs
My website is a bit long, so I needed a short domain that I can use on advertising material. Through GoDaddy the chosen domain was $70/yr and through HostGator it was only $30. Since all I need is a redirect to my current site (purchased through and hosted with GoDaddy) I figured I would save $40. That was my first mistake.
I tried to purchase the domain, and their system wouldn’t let me continue when I selected “Montana” as my state. Apparently we aren’t a state any longer. I ended up having to call customer support, wait 10 minutes, and listen to their heavy breathing as they set it up over the phone. I asked them to put in an auto-redirect to my existing site, they said no problem. This was on a Wednesday, by that evening nothing was happening, so I live chatted and got a story of 24-48 hours to propagate.
Thursday nothing was happening. No redirect, no notice that I owned the domain on their account management, nothing. I used their live chat, again another 10 minute wait and 20 minutes of chatting. They “fixed” the issue. Still no redirect and a story of 24-48 hours to propagate.
Friday came, and I still couldn’t see my info on their site. There was no redirect, and whois showed I owned the domain (which I couldn’t access). I live chatted once again, and they “fixed” the issue. I finally was able to see my domain on their site, and they said it would redirect. I said when will I see the redirect? They said 24-48 hours to propagate. I’m now over 72 hours from when I purchased the domain. I requested a refund and asked them to push the domain back into the registry so I can go somewhere else to purchase it.
Saturday, still nothing. Sunday, still nothing.
Monday, I called once again. Another 10 minutes on hold. Another 20 minute phone call. They said they would take care of it and were “sorry to see me go.” I told them their service is the worst I have ever seen. I check my credit card later that day and they have charged me $30 to renew my domain.
Tuesday, I call again. Another 10 minutes on hold and a 30 minute phone call (most of which is spent listening to hold music). They argue with me about being charged. They finally say they will refund my $30 but not the original $4 to purchase the domain, and they can’t push it back into the registry, but I can transfer it to another hosting company after 60 days. Now I have advertising material that points to a site that won’t work for 2 months. Great.
Now almost a week out, nothing has happened, and these clowns keep jerking me around. If there’s no credit to my account I’ll call my credit card and open a fraud case.
Avoid HostGator at all costs, they’re absolutely terrible.
Horrible customer service
After being a customer for over 5 years hostgator suspended my account as they said I use too much bandwidth. No warning, just shut down my business site. I cleaned up some of the files on my own hours ago, and they still have not responded to my ticket. Horrible customer service, and false adversting as unlimited sites. I only have 5 sites.
4 hours to reach support and no answer!
Today I removed all 6 hostings from hostagtor and I am so happppy. I hate this guys. The main reason is Support. 4 hours on chat 3 hours on phone and no answer. No matter when you call. You will not reach them. Stay away keep away. Don’t even think of creating account with them.
This company is comprised of thieves. My website was wrongfully accused of being hacked and then my hosting plan was suspended. This was just after my 3 year contract had been renewed. They called and sent a bunch of emails to try to sell me some bull**** SiteLock service which I didn’t need. I had enough and decided to switch hosting companies. After that I sent in a request to terminate my plan and get a refund for the 2+ years which I would not be using. Now they are refusing to terminate my plan and will not send a refund. I am being overcharged 2+ years! This is insane. Stay away from this company if you don’t want to be robbed.
Horrible Service and Response
Horrible experience with them….
Email unable to send out from their server. After calling them on a Monday, I need to call them on a Wednesday and Friday on the same issue and ticket number again. Issue was not resolved at all, they kept saying will delegate to the admin team to check on server. Issue not resolved and no update from anyone on the issues.
Horrible! At this digital age now, if we can do without email, there is no need for any hosting!
1- Websites slow.
2- Terrible, terrible support. Every issue, even simple ones, took 4-5 back and forth tickets to solve, minimum. On the phone, it’s usually 40 minutes of waiting + 30 minutes with a clueless rep.
3- Cancelling was a pain in the neck. They required me to call a salesman three separate times. Had to cancel hosting, then dedicated IP address, then SSL. They wouldn’t just “cancel everything”.
Worst hosting experience I ever had. Stay away.
30 minutes just to get to support
I have been with HostGator for about three years and I have to say that they usually fix the problems but the process is very cumbersome. If I call them with a service issue it always takes about 10-15 minutes to get to support. If I call with a new service request or sales department the connection is instant. This is very concerning, they are obviously pro-growth but at the same time I really don’t want to do business with them anymore. I am writing this while I am holding to get my website back up, which was hacked and down for two weeks. I cannot get any satisfaction from the online support chat, or creating a trouble ticket and waiting days for a response to only find out that they need more information and more time to respond. If it was easy to switch back to my original web hosting I would, but it seems like I’m stuck.
My advise is to not choose a webhosting based on ranking because at the time I signed up HostGator was among the top, and then they were sold to another company. Choose a hosting company for how long they have been providing great service to the clients, now how fast they have grown. I am very unsatisfied with HostGator.
Horrible Support and BILLING
Site5 hosting is ok, but support is horrible, impossible to get ahold of either by phone or chat. I tried to cancel over the phone an chat domain hosting, was told it was done only to find out a year later they bill me!!! Forced me to do it on the portal and no refund. Screw you hostgator.
WARNING before Sitelock services requested by Hostgator
A company can be in business many years, but it doesn’t make them the best or good in providing a service. What matter is customer service and having products or services that’s reliable, worthy of an investment by Clients. I had major issues with SiteLock and Hostgator services. I am not the mad customers who wants to leave a review to bad mouth the company. I am a genuine loyal customer who was disappointed and dissatisfied after giving Hostgator and Sitelock the opportunity to redeem themselves after I requested their hosting services and protection from HACKERS! I was told by SiteLock their services could take up to 24 hours the most depending on how severe it was HACKED. Four days later nothing on the google search engine, dashboard which I was locked out of, or sites changed when you entered in the navigation bar. When I called the trained staff could not help me and now I feel hopeless after signing a contract and my account being drafted to date. I am paying for a service I did not receive and still HACKED. I am reporting facts and the viewers who read can make their own decisions. I will be taken legal actions if I do not get a refund, lose one client, and if my health is affected. There is no excuse for advertising upto 24 hours and 4 days pass closing out a ticket that was not tested online to see if the websites were working. Hostgator and Sitelock provides a service that you are taking a higher risk accepting. Be cautious.
Between phone and chat box have spent over 3 hours working to get a full refund for a domain I never ordered. There customer service is terrible, always needing to find a senior agent, that is never there.
Terrible slow support only available via chat (if it works)
I started using Hostgator in around 2008 at a time when they used to be truly excellent. They have since horribly declined in reliability, particularly when it comes to customer support (which for me, is THE most important element of good hosting).
Hostgator used to operate a ticketing system for support, alongside a US telephone number and online chat. Over the years the length of time it took to get a response via online chat and email ticketing increased substantially. As a UK business I couldn’t call the US number without incurring a huge telephone bill, so chat and email ticketing were the only option.
Early in 2016 Hostgator cancelled the email ticketing system, which was a massive backward step. Now, the only way to contact support is via online chat. This might not sound like a problem, but it can take up to an hour to be connected, and 90% of the time I found that nothing happened – I simply wasn’t connected and had to start the session again, which was infuriating. It didn’t matter which PC, ISP or browser I used, the vast majority of the time I needed chat support I was never connectedt. I was therefore left in a position where I was hosting 50+ websites (many critical business sites and busy shops) and had no way of contacting support.
Despite the decline in support options and the increase in support time-frames, Hostgator then decided to increase my monthly bill by $5 – it might not sound like much, but I wasn’t given a choice and the increase made the package I had uncompetitive (especially as there are now cheaper alternatives that make use of higher quality and faster SSD cloud storage (both reseller and VPS).
Hostgator are currently surviving off outdated 4 and 5 star reviews from a time when they used to offer quick helpful support and reasonably priced hosting packages. They are no longer reasonably priced, and their support is terrible.
Must be a different HostGator
I have been with HostGator for (counting) 10+ years, and I have never had the problems so many others are reporting. There was a time a year or so ago when the shared server crashed due to a bad actor on that box. But HG had everything back up and running in a reasonable amount of time considering.
Customer service does tend to be slow to respond via email, but phone calls and live chat are as fast as can be expected.
I’ve been so happy with HG in a shared environment for my various web endeavors that I will use them for reseller account soon.
Save money, avoid Hostgator
The most annoying thing about Go Daddy was they kept calling me to purchase more. The problem with Hostgator is they don’t listen to you.
I have contacted hostgator 4 times by email and 1 phone call to NOT renew my domain. They don’t freaking get it! I even changed my billing to not be automatically renewed and they did it anyway. I was still charged for a domain I originally canceled last November! (It’s July now) They don’t listen to you, so why bother to contact customers when you are going to ignore them anyway? Every email they sent telling me to renew my domain I replied that the account (my customer) was canceled. They emailed me telling me my billing had changed and to update it. I told them I changed it to not be automatically billed for a canceled account. After 4 emails and a phone call they ignored everything and billed me for the domain name. Now I have to go to my Credit Card bank to dispute it. I recommend you use anyone else but Hostgator.
We are using their shared hosting plan on our websites and also on client websites. The great concern with hostgator is their slow page load time so we are thinking to move our sites to their new cloud hosting or business hosting plan or will go with other hosting alternatives.
When I started out with Hostgator about 2 years ago, their service and performance weren’t fantastic but definitely adequate for my needs. However within the last year their service has been absolutely terrible. They have incredibly slow response time or no response at all.
About four days ago they suspended one of my sites. I resolved all issues requested by the immediately. 4 days later there has been no response at all. Therefore I moved all my sites to a new host. Hostgator should be avoided as they will suspend sites without anyway to get them reinstated within a reasonable time frame. In fact, I would say Hostgator is probably a bigger threat to your site being taken down due to their terrible service rather than outside hacks.
I used to host multiple sites on HostGator but after they got sold to EIG, their performance has been reduced. It takes almost 30-45 minutes to get connected to thier support department at live chat. Plans at HostGator are very costly. Final verdict: Unhappy with HostGator & has moved almost all sites from them.
There are better alternatives out there…
They became the worst
I am a customer at HostGator for more than 8 years, I always been a loyal customer because they have been the most excellent hosting provider I dealt with for 7 years, but since about 14 months they started going down and down very fast, the technical support responsiveness is almost equal to 0, days and weeks will pass before they respond to my ticket, and some tickets will never get any response!
The 45 days money back grantee is a big lie, when you buy a new hosting they will charge your card and then will send you a greeting email, then immediately will terminate your account and send you an email requesting you to verify your identity, you will have to send them a scan for your credit card and a scan for your identity that was issued by government, and after that they will not unsuspend your account and will not pay back your money and will not answer any ticket for you!
I’ve been using HostGator from the past 1 year, and you believe or not, my uptime so far is 99.99%, yeah its true. In fact, I have seen many people complaining that HG is worst company. But I personally found them good at cheap rates. The bad thing I found is they charge extra charges for activating SSL.
Overall, its great company.
will recommend without any doubt.
Lack of customer service
This was my very first hosting provider that I used.
Super easy to use. User-friendly interface. Competitive prices etc… I’d say it’s perfect for beginners.
Since I forgot to update my WordPress website, it got hacked and redirected to some Chines & Russian pages. After contacting HostgGator, they tried to sell me a tool that would ‘prevent’ this from happening. But no help on recovering my current site, so I manually had to upload a backup to keep it up.
Fast forward few months, I moved out from HostGator and bought more expensive hosting package from somewhere else.
It’s not always about the cost, sometimes you need to pay more so the hosting company would truly ‘care’ about you.
Could be better
It has it’s downsides sometimes depending what kind of actions you expect from it. It can get slow at times, and somewhat confusing, not really that much of a deal, perhaps better for more casual sites. The customer service is just alright, not too bad. Can seem over-pricey but good in the long-run.
Cheap but can be unreliable
They offer some good, cheap plans, but if you care at all about up time or reliability you might want to look elsewhere. When it is up, it’s a good service, but usually when it goes down, it’s down for long stretches (sometimes days).
I literally hate them...
Had ongoing problems with HostGator with them constantly locking down my site due to “CPU usage” being too high and then the only fix they would offer would be for me to upgrade to more expensive plans or dedicated server… basically setting me up to fail so I would have to upgrade at considerably greater cost.
Also, their support is rubbish… extensive wait times for chat, 20 minutes, 40 minutes, 45 minutes and that’s if it would connect at all. Phone support was worse, over an hour was not unusual, and raising a ticket just meant days of waiting. All the while my site would be down, my audience drifting away and my desperation growing…
Go with a smaller company that actually wants and appreciates your business!
Hostgator is a pretty solid host I used to use. When they say they have 24/7 support, they mean it. I had a problem once at around 5AM and they were still online to help me out! But their uptime isn’t the best.. It’s up most of the time but there’s those 2 or 3 hours of the week that their offline for maintenance. But otherwise their pretty good in that sense.
When it comes to the cPanel, it’s like any other. It has all the features any other cPanel host would have, and not as glitchy as some others that I used. When it comes to their plans, they are very cheap for what they give. For $5.95 you can add unlimited domains. But remember, you need to buy a domain and that plan, not just the plan will give you unlimited domains. I recommend buying the domains from their website since it’s very cheap @ $5.99/year for the first year then it can raise up to $14.99.
Overall, I would give Hostgator a solid 90/100 rating! (Also my website is no longer active so trying to see it will do no good)
Customer support was great... until I upgraded my plan
Customer service was GREAT… Then I got a phone call from a representative talking to me about the benefits of upgrading. One of the perks was free website migration that took up to 3 days. I like that idea so I upgraded.
Over the next 2 weeks I contacted customer service looking for an update on the migration. I finally got a response the third time that it would take 4-6 weeks! So they lied and did not update me that they were “under a heavy workload”. So they lied to me about migration time. Then the rep said he was sorry that “I misunderstood the terms and conditions”. Here we are 5 weeks in… They still have not migrated my data.
Down for more than 48 hours
I was with HostGator for about 3 years. In that time we had multiple down times. Some of which lasted more than 2 days! We would try to contact them with no luck, often having to resort to Tweeting them in order to get their attention. It was a nightmare. When they were fully functional my website was fast I had no issues and was always able to manage my own servers effectively.
Unfortunately, the downtimes caused us to lose customers and I was forced to move to a different provider entirely.
Have been using them for close to 5 years now to host a large vBulletin forum and several smaller sites and the service and support has been excellent. Any issues we’ve had – a few relating to PHP version on startup were quickly and efficiently resolved. From a sever admin perspective as the admin it’s pretty much been hands off and the same for billing. It just works. Can’t say enough good about them.
Low cost makes up for poor service
HostGator has terrible customer service and tends to be fairly slow getting new accounts set up. Getting in touch with support is a waste of time, and usually they can’t help anyway.
That said, you get what you pay for. If you are trying to save money, HostGator is cheap and relatively easy to figure out.
So it all depends on your needs. If you have one or two WordPress or static sites to host, HostGator is slightly better than average. Any more than that and you should probably start looking somewhere else.
In 2014 I signed up wit Hostgator as a true newbie. Little did I know that I had struck on the best hosting firm by miles. You hear the horror stories of down time and lost files from other hosting companies but with Hostgator the whole package is flawless. Their support team are so helpful and are always so helpful (and chatty). Their plans are so geared to all walks of life from 1 site plans to multi site plans. The beauty of the whole deal is, because so many people use Hostgator, there is a huge range of information from users on the web and on youtube.
Started out strong..
I signed up for HostGator in July 2013 after participating in a twitter chat with bloggers who PRAISED HostGator.
I had come to a point where I wanted my blog to stop looking generic, I found someone who would design for free and I bought my domain. It seemed like the perfect time to use a hosting site and in the beginning HostGator was incredible. They walked me through everything. I am not techy and the gentleman from customer service showed me each step of transitioning my site from WordPress.
Fast forward to March 2016 where honestly I’m not using my blog the way I used to and it took THREE tries to get a customer service representative to chat with me via computer. The wait was around 10 minutes. I was out of practice and could not even really recall why I even had hosting so I had a lot of questions for my customer service representative since my $100+ 3 year renewal will need to be made in July again.
I’m still a little foggy as to why I should use HostGator again at such a steep price tag. Once my hosting was set up I never really utilized their services and it seemed like a pain to have to wait so long for a customer service rep. Not a major complaint, just an observation. Considering switching to GoDaddy if it’s cheaper/has speedier customer service. I wanted to cancel my auto renewal with HostGator but none of the customer service representatives would inform me of how to since my plan still has a few months. I finally just deleted my credit card information on the profile.
Hopefully that works and I can make an educated decision come July..
When I first began using shared Hostgator services back years ago – it was the best bang-for-the-buck that you could get. Since then, it was slowly degraded into crowded servers, poor performance, and lack-luster customer support.
The once coveted sub-$10/month web hosting deal has since been invaded by other providers offering better performance and support; leaving Hostgator behind.
Decent host for casual sites
We have a few websites hosted by HostGator. The sites are business pages and receive a low amount of targeted traffic from Google AdWords, and we do not need an extensive amount of hosting services. Generally, we want low downtime, quick contact with support when we have questions, and the ability to run our email servers through the hosted sites.
HostGator manages this perfectly. We’ve never had issues with our sites being offline or with email failing, and in the few instances when we have needed to contact support, I was impressed by how quickly we were able to get in touch with a representative and get the situation sorted.
We admittedly have low requirements for a web-hosting company, but our experience with HostGator has always been satisfactory and low-stress, allowing us to focus on running our businesses.
Ups and Downs
I’ve been with HostGator for roughly 5 years. When I first started out with them everything worked great, I like that they use cPanel and that I was able to add multiple domains to one account for a very attractive monthly rate.
The first 3 years went without any problems. My websites loaded quickly and had minimal to no downtime.
Then in year 4 I started having problems with my website loading slowly, HostGator blamed it on the fact that I was taking up to many resources. I tweaked a few things on my WordPress installations, especially on the one for my most popular website. After those adjustments I was fine for a little bit, but eventually it happened again… This time I went through my records and pointed to multiple times my website went down, they did blame it on my websites again. But after I pushed the issue I think they conceded that my websites weren’t the problem. I was notified that my website was being moved to another server and that I may experience brief downtime. I was okay with this as it meant something was really being done about some of the problems I had.
Now I am in year 5 and am again a very happy customer. All of my websites are working as they should, I have not experienced any downtime, as far as I’m aware. So all in all I’ve been happy with my HostGator experience, except for the fact that maybe they could’ve delved into my problems with them a little more thoroughly the first time I experienced significant downtime. But they’ve made it right and I didn’t suffer from it too much.
Budget hosting for smaller sites
A lot of people are afraid of budget hosting for a variety of reasons. Most of them have to do with the support you will receive, the safety of your sites on their shared hosting, etc. I was with hostgator for nearly a decade and only had an issue with getting a refund from them after cancelling hosting.
Their small plans ran me $8 a month and I could host unlimited sites and have unlimited bandwidth/storage on a cPanel interface. Definitely great for those who are trying to break through in design, or who just want to have a few different projects for fun.
We have a client on hostgator who cannot send email to some of their most important clients because the nameservers are on several blacklists. We use the non-SSL ports to go out to remedy this solution, but it is exposing us to other problems. The webmail sends via their SSL nameservers by default which renders it useless. I have spoken to support but they are not planning on fixing the problem. We have to move, they give us no other option. I cannot recommend them for email. And if you are looking for support, be ready to wait 30 minutes.
Too long waiting time
I’ve been using HostGator for few years, they are “decent”, but the main problem lies on their customer support. I don’t know if they are overselling their products/services, but it sometimes can take an hour or more to get in touch with them via live chat. This is too much, I think…
Not satisfied with the support
I’ve had quite a few issues with HostGator recently, in all cases the wait time for support has been at least 5-10 minutes and in most cases their front line representatives haven’t been able to solve the issue. That means they need to escalate it to tier two support and the waiting time for that has been two days – five days.
In some cases they still weren’t able to get the issue resolved and I had to pay for external support. Really regret choosing them for my webhost and will be making a change at sometime in the future. Don’t fall for all the advertisements.
My experience with HostGator has not been great. They used to be fine in my early days with them but suddenly they started to have a lot of downtimes. Since my site was growing, I thought upgrading to a dedicated server will improve things: I upgraded to a dedicated server with them but this did not change anything. I eventually had to cancel my hosting with them.
To date, they still send me emails trying to bill me for “my” dedicated server that has been canceled long ago. In short, they have deteroriated in a long time and I will recommend avoiding them.
Satisfied HostGator customer
I’m in the online industry since 2010. I started with just one site, and now I own several properties with different business models.I’ve been with HostGator from the beginning of my online journey, with a Baby Plan (shared server).
For the first 2/3 years everything went smooth, but during my 4th year I’ve been experiencing a lot of account suspensions, due to excessive use of server resources (I think mostly for a big increase of traffic – around 50k monthly).
After a few months of up and down, with many optimization attempts on my sites, I decided it was time to upgrade.
I switched directly to a dedicated server (since more than one year already). UpTime is 99,9% (last incident alert refers more than 5 months ago – just a few minutes of downtime).
The server response is awesome and the loading time of my sites is amazing. I’m really happy with the customer service, they have always helped me with a quick assistance.
In overall, I’m very satisfied with HostGator. I definitely suggest it to my friends.
Great pick for beginners like me
They are affordable, easy to set up and easy to manage. Their customer support is great, but sometimes it might take 15+ minutes to get in touch with them. Hopefully they’ll be even better in the future