HostGator might be one of the biggest, oldest web hosting companies in the industry. But they’re still making improvements, posting an average uptime of 99.98% over the past 16 months.
Their customer service connected through live chat instantly and answered each question within a few seconds each. Their basic, shared hosting plans come with unlimited storage, bandwidth, and a free SSL certificate.
Unfortunately, their average page loading times let them down (1007ms average). Many extra services, like backups and security, will be tacked on as additional fees. Plus, the renewal rates rise aggressively after your first term expires.
Here’s a complete look at our hands-on test, using third-party data from Pingdom to shed light on their performance.
General Info & Hosting Overview
|OVERALL RANK:||Rated #16 out of 32 web hosts|
|SPEED:||1007ms (December 2017 to March 2019 average)|
|UPTIME:||99.98% (December 2017 to March 2019 average)|
|SUPPORT:||24/7 Live Chat|
|APPS:||Over 75 apps supported|
|FEATURES:||Unmetered bandwidth and storage, single email account, free domain 1st year|
|HOSTING PLANS:||Shared, Cloud, WordPress, VPS and Dedicated Servers|
|SITE TRANSFER:||Single Free Site Transfer|
|PRICING:||Starting at $2.75/mo (renews at $6.95/mo)|
Pros of using HostGator Shared
HostGator’s uptime performance used to be an issue in years past. But not anymore, based on our 16 months worth of tracking.
On top of that, their customer service was fast and friendly. They’ll help move your site over to their service for free. And beginners will like a lot of the simple, intuitive options directed their way.
Here’s a quick summary:
1. Strong and Stable Uptime of 99.98%
HostGator has posted a 99.98% uptime over the last 16 months. And that’s mostly due to a single bad month back in December 2017. Since then, they’ve been nearly flawless, hovering between 99.99%-100%.
That’s not even the best part, though. They’re consistent for a reason: their uptime guarantee says that if they drop below 99.9%, your account will be credit for that month.
Obviously, any planned maintenance or impossible-to-predict hacks aren’t factored into this guarantee. You will, however, have to reach out and ask for the credit by submitting a support ticket to their billing department within 30 days.
We’ve started to see a few other hosts pop up with uptime guarantees recently, and it means all customers win as a result. Competitors coming out and doing this helps raise the bar for the entire industry. It forces everyone else in the market to either match their guarantee and raise the standard level of service or risk falling behind.
Last 16-month average uptime:
- March 2019 average uptime: 99.99%
- February 2019 average uptime: 100%
- January 2019 average uptime: 100%
- December 2018 average uptime: 100%
- November 2018 average uptime: 100%
- October 2018 average uptime: 99.99%
- September 2018 average uptime: 99.95%
- August 2018 average uptime: 100%
- July 2018 average uptime: 99.99%
- June 2018 average uptime: 99.99%
- May 2018 average uptime: 100%
- April 2018 average uptime: 99.96%
- March 2018 average uptime: 99.95%
- February 2018 average uptime: 100%
- January 2018 average uptime: 99.98%
- December 2017 average uptime: 99.94%
2. Good Support (at least, we think so…)
HostGator provides a knowledge base, phone, email, and live chat support. The last option is the fastest, connecting us to a service rep within about 15 seconds.
I tried peppering her with questions, jumping around from topic to topic, and she never hesitated once. Their staff seems knowledgeable, well-trained, and friendly. It was a good experience all-round.
3. 45-Day Money-Back Guarantee
HostGator is so confident in their service that they extend the industry-average 30-day refund policy an extra two weeks or so to 45 days.
That means you can use them for over a full month and still get your purchase price back if any issues pop up.
This 45-day money-back guarantee applies to all shared, reseller, and VPS hosting packages.
The only catch is that this does not apply to HostGator’s dedicated servers, admin fees, or domain name purchases. All of these caveats are fairly common after combing through ~33 different terms of service now.
Please note that this is only for shared, reseller and VPS hosting packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases. If your plan included a free domain name, they’ll deduct the standard fee of $15.00 for the domain from the refund amount.
However, there are a few other points to make.
Their Terms give themselves up to 90 days to actually issue the refund. No refunds will be given on check, money order, Western Union payments, or bank wire transfers, either.
Refunds are only available for new plans or accounts. So if you previously signed up for one, and are canceling a renewal or second attempt, you won’t get anything in return.
And last but not least, foreign currency refunds are processed based on the U.S. Dollar exchange rates.
4. Site Security Features Available
HostGator’s shared hosting plans are fairly bare bones. You’re getting enough for one site, but not a whole lot of extras on top of it.
Fortunately, they do offer a few extra security features like the ability to add SiteLock monitoring to your site. This service will run daily, looking out for any potential site breaches or hacks and let you know instantly when they find it.
They also offer Spam Assassin on their email plans to help prevent spam from hitting your inbox in the first place.
The only downside is that SiteLock will cost you a little extra. We’ll expand on this below in the Cons, but the sticker price is $1.67/mo, billed annually at $19.99.
5. Free Site & cPanel Migrations
If this isn’t your first site, and you’re trying to move an existing one over, HostGator’s got your back.
You’ll have 30 days after sign-up to get in touch and have them help move any site files, databases, scripts, and even a domain name over for you.
This includes a full cPanel transfer. So if you happened to have multiple site installs (like subdomains for one large site), you’re covered.
All of HostGator’s shared hosting plans come with a single site (or cPanel) migration included. Different plans, like resellers for instance, will get access to more (up to 30).
A single free site migration isn’t a lot compared to some hosts. But it’s still better than others, like Bluehost, that will charge $150 for moving up to five sites at a time.
6. Very User-Friendly for Beginners
HostGator is tailor-made for beginner bloggers or webmasters.
Their site is full of tutorials, walkthroughs, and more to help you navigate the murky world of DNS’ and data centers.
They also have extra features for beginners who’re looking to set up a site without the hassle of hiring other people to design, build, and manage everything.
Their website builder, Gator by HostGator, is one of the better ones we’ve reviewed. It comes with free hosting and a domain name, so you just need to purchase a single account for all of the necessities.
The customizable templates are all pretty modern to begin with, and you can easily customize how they look by dragging and dropping each feature. You’ll also get site analytics and a free SSL certificate to help safeguard your visitors’ personal data (like their physical location).
Gator by HostGator even comes with an ecommerce plan, so you can setup a fully-functioning online store with inventory and more, all without worrying about payment gateways, plugins, or any other messy technology. It just works.
Cons of using HostGator Shared
HostGator’s consistently strong uptime was, frankly, surprising (in a good way). We’re also fans of their uptime guarantee.
Beyond that, their beginner-friendly approach and helpful customer service mean there’s a lot to like about their service.
Unfortunately, we also ran into a few issues along the way while testing them out. Here are the biggest problems we found:
1. Slow Page Speed (Over 1 Second to Load)
HostGator’s servers had no issues keeping our site up and live for the last year plus.
The problem is that these same servers were consistently slow, too. Their average page loading time over the past 16 months has only been a 1007ms average.
That’s over a second to load relatively simple, text-based content pages. So just imagine what would happen if you loaded these
pages up with thousands of words and dozens of high-resolution images. Yeah, not good.
Slow page loading times have been shown to directly impact your visitor’s experience. And that also has a trickle-down effect to hitting your bottom line, too.
There are a few things you can do to speed up your site without switching hosts. But if your host is consistently slow, it means you’ll be constantly fighting a losing battle.
Last 16-month average load times:
2. Lots of Extra Fees for ‘True’ Backups, Gmail, and Malware
HostGator’s shared hosting plans are cheap, with introductory pricing starting at only $2.75/month (for 36 months).
Their cheapest plan (“Hatchling”) comes with a single domain name, one-click installations of popular apps like WordPress, Joomla, and more, unmetered bandwidth, unlimited storage, and a free SSL certificate. Basically, all of the core features you need for a complete website.
However, that’s about all they provide in their default plans. All of the ‘extra’ stuff, like site backups, Gmail access, SiteLock monitoring, and SEO tools will all cost you extra when it’s time to checkout.
It’s disappointing because many of these features are word carefully on the site, like “available,” to make you think they’re included. Browse the other top hosts we’ve reviewed and you’ll see that many of them, in fact, do throw these into their basic pricing.
I’s only when you get to the very end of the process, when you go to enter your billing information, that you’ll realize all of these extra features will cost you, well, extra.
Gmail is the standard $5/month or $60/year per user, which is their normal pricing. But then SiteLock will cost you $19.99/year, CodeGuard (to backup your sites) will cost you $23.95/year, and they don’t even keep many previous versions of your site on file in case you run into any problems.
So while the initial plan seems inexpensive at first, it starts to become pretty expensive when all is said and done.
3. Industry-Standard Pricing ‘Tricks’
In addition to extra fees, HostGator pulls two pricing tricks that are pretty standard in the industry.
The first is advertising a low rate like $2.75/month, only for you to realize that it requires you prepaying for a full three years to actually get it. Otherwise, you’re looking at $10.95/month for an actual single month’s worth of service.
That’s just the beginning, though. Because on top of this, HostGator’s renewal pricing jumps dramatically after your initial plan expires.
So let’s say you go ahead and lock-in that low rate for three years. You’ll be getting a pretty good deal, no doubt.
The trouble starts when it’s time to renew your plan in three years. At that point, your monthly rate for the same plan jumps to $6.95/month (or $250.20 total) — more than double what you just paid for the same exact service.
Essentially, they’re preying on the fact that after a few years, the likelihood of you wanting to switch services is pretty low. So you’re locked in for awhile (like a cable company or gym membership).
Lots of other hosts we’ve reviewed pull this same stunt. However, that doesn’t make it right.
HostGator Pricing, Hosting Plans & Quick Facts
Shared Hosting: HostGator has three shared hosting plan option to choose from:
Hatchling plan: This plan starts at $2.75 per month. You get one domain name, unlimited disk space and storage, SSL certificate, and unlimited subdomains.
Baby plan: This plan starts at $3.95 per month. It supports unlimited storage, bandwidth and domain names.
Business plan: This plan starts at $5.95 per month. It supports unlimited storage, bandwidth and domain names. It comes with a free dedicated IP, SSL, and a toll-free number.
- Ease of Signup: Easy signup process.
- Payment Methods: Credit Card, PayPal.
- Hidden Fees and Clauses: Introductory pricing is only available for long-term plan purchases. Renewal rates will also more than double. Extra services, like backups and malware monitoring, are all extra fees, too.
- Upsells: Lots of upsells.
- Account Activation: It can take up to 24 – 48 hours to activate your account.
- Control Panel and Dashboard Experience: cPanel.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): They make it easy to install popular apps and CMSs in a few steps using QuickInstall.
Do We Recommend HostGator Shared?
But not for the reason you’re probably thinking.
HostGator’s shared hosting does offer a lot of benefits. The uptime has really improved over the past year or so. The customer service was good. And the plethora of beginner-friendly options make it user friendly.
However, a combination of the slow speeds and extra pricing hikes make it too expensive to be considered a decent value.
The reason we wouldn’t recommend it, though, is because they have a better option in store that does actually deliver a good value.
HostGator’s WordPress Cloud hosting is a little more expensive initially on paper. But the performance is also substantially better, too.
So we’d recommend taking a look at that one, first, because you’ll probably end up paying the same at the end of the day when you throw in these extra fees and price increases.
Have you used HostGator? If so, please leave your HostGator review below. Good or bad – it doesn’t matter as long as it’s honest and useful.