Hostinger Review

Is this European host any good?

John Stevens  —  · Read user reviews

Hostinger was founded in November of 2004, and they’ve become a web hosting powerhouse ever since.

They’ve shot up to over 29 million clients using Hostinger in 178 countries.

There’s a reason that 20,000 new clients sign up to use their services every day. The company allows you to create a website with complete freedom.

Hostinger Review

 

What is Hostinger? What Have They Done?

  • In 2007, they became 000webhost.com, a free web hosting service with no advertising.
  • Then, in 2011, the Hostinger web hosting brand was born. By 2012, the company had expanded internationally with a new incorporation in Cyprus.
  • By May of 2014, Hostinger had already exceeded a user base of ten million people. By January of 2017, the user base had grown to 29 million people.

That’s pretty impressive growth in just over a decade. And the company boasts tons of unlimited and free features. But are all those extra perks truly unlimited and free?

We checked it out for ourselves so you wouldn’t have to, paying for a real, live plan with Hostinger. After that, we set up our own website and began to monitor its performance over the past few months.

Want to know how good (or bad) Hostinger really is? Let’s take a look at the pros and cons of this web host.

 

Pros of Using Hostinger

Unlimited or free services don’t mean a thing if your site can’t stay online.

Our site with Hostinger had strong uptimes, fast speeds, great support, and more.

1. Bad September and December

Uptime is the most important thing to check out when considering a web host.

Hostinger seemed to perform pretty well in this area, until we finished December. December was horrific for our site. It experienced and uptime of 99.04%, which is about 7 hours of downtime for the month – BAD!

Last eight-month average uptime

2017:

  • September average uptime: 98.30%
  • October average uptime: 99.98%
  • November average uptime: 99.92%
  • December average uptime: 99.04%

2018:

  • January average uptime: 100%
  • February average uptime: 100%
  • March average uptime: 99.88%
  • April average uptime: 99.99%

Hostinger HostMetro speed last 6 monthsClick here to find full uptime and load time statistics of last months

2. Fast Load time – 438ms

Fast page loading times are vital for any website user’s experience with a site.

Have you ever headed to a web page only to get stuck waiting on the site to load for what seems like ages?

We all have.

And you probably didn’t stick around for long. If a website takes more than three seconds to load, 40% of people abandon it, according to Kissmetrics.

Hostinger boasts servers in the USA, Asia, and Europe (UK). And each is reportedly connected to a 1000 Mbps connection, which ensures that loading times are stable.

So how’d they fare in our tests?

Last eight-month average load time

2017:

  • September average load time: 506ms
  • October average load time: 476ms
  • November average load time: 441ms
  • December average load time: 467ms

2018:

  • January average load time: 436ms
  • February average load time: 428ms
  • March average load time: 403ms
  • April average load time: 344ms

On average, page loading times were 438ms.

That’s 2.0x or 50.79% faster than the industry average of 890ms!

3. 30-Day Money Back Guarantee

Hostinger offers tons of different payment options like Visa, Paypal, Mastercard, Discover, Bitcoin, Maestro, American Express, and JCB.

They also offer a 30-day money back guarantee. So you can try them out and get your money back if the performance or experience is subpar.

However, not all products are available for refund, and some products have special refund terms, according to Hostinger’s Refund Policy.

But we’ll save that for the cons section below.

4. Tons of Customer Support Options

Customer support can either make or break a web host.

If your site is down for some reason, and you’re unable to get in touch with a customer support person ASAP, you might lose out on a ton of sales.

Hostinger doesn’t disappoint. The company offers live chat support, support tickets, and more.

Live chat is only accessible if you’re logged into a Hostinger account, though. (See con #1 for more details.)

hostinger live chat conversation

We had to wait about 10 minutes to wait for a chat support agent, but Hostinger offered to create a ticket in the meantime.

Gytis Z. answered our questions quickly and with a great use of language.

To get in touch with Hostinger without being logged in, just click the “Contact Us” button at the bottom of their site.

hostinger contact us

Then, you’ll be taken to a page where you can choose whether you’re looking to support abuse or submit a general inquiry ticket.

hostinger customer support page

To submit a ticket, you’ll have to submit your name, email, and your message.

hostinger general inquiry form

Hostinger also has a huge knowledge base of tutorials, guides, and information where users can find answers to their questions on their own.

hostinger knowledge base

Users can search articles or choose between three categories:

  • Website
  • Domains
  • General

5. Free Website Builder and Domain Name

You’ll also get a free website builder (although the popular website builders are better) with Hostinger’s services, no matter the plan you choose. There are tons of different templates to choose from, too.

hostinger website templates

Once you’ve chosen a template, you can customize everything about your pages right from Hostinger.

hostinger customize pages

Free domain names are available with Premium and Business web hosting, which will save you a bit of money in the long run.

But you’ve got to pay extra for more than one domain. More on that later.

6. Easy to Use

Hostinger offers a modern, easy-to-use interface where you can find everything you need all in one location.

That way, you can track logins, update billing information, manage your domains, and monitor emails all from your dashboard.

The control panel isn’t a traditional cPanel, but large icons make it simple to find exactly what you need when you need it.

hostinger control panel

Some advanced users might miss cPanel. But otherwise, this version is great for beginners who don’t want to be a software engineer to figure out how to get a simple website up and running.

7. Unlimited Features with Premium and Business Plans

If you sign up for one of the top two Hostinger plans, you’ll gain access to unlimited email accounts for free.

And managing those accounts right from the control panel means that there’s no guesswork about spam filters, usage, and more.

hostinger email settings

You can set up autoresponders, enable or disable accounts, and forward emails sent to a customer’s domain.

Bandwidth and databases are also unlimited, unless you choose the “Single Web Hosting” plan.

Then, you’ll be limited to 10GB of disk space, 100GB of bandwidth, one MySQL database, and one email account.

 

Cons of Using Hostinger

There’s a lot to love about Hostinger’s uptime, loading speeds, support options, and features.

But there are some drawbacks to think about, too. Unfortunately, no perfect web host exists. They’ve all got drawbacks or warts. The trick is knowing which ones you can live with and which ones are deal breakers.

Here’s an overview of what’s not so perfect about Hostinger.

1. Must be Logged in to Access Live Chat

If a company doesn’t offer live chat, they’re seriously depriving their customers.

Hostinger’s live chat option is only available if you’re logged into a Hostinger account.

That means that if you’re not a Hostinger customer but you’ve got questions about migrating your site over to them, you can’t chat live with a customer service representative.

We’re glad that Hostinger offers live chat, but it would make more sense if they offered it to everyone. To access live chat, navigate to your Control Panel or Dashboard and click on the dragon, which says “Need Help?”

hostinger help live chat

Then, click the “let’s chat” button to connect with customer service.

hostinger live chat connection

A staff member should connect with you in a matter of minutes.

hostinger live chat session

2. Industry-Standard Pricing Tricks

Tons of web hosting companies promote their prices in a false light.

Hostinger is one of them.

For example, if you want to take advantage of the awesome $3.49 per month deal for Premium web hosting, you’ll have to commit to Hostinger for 48 months.

If you don’t want to be stuck with the same web host for two years, you’ll have to pay as much as $8.84 for just three months of service.

hostinger pricing

Unfortunately, there’s no true option to pay month-to-month, either.

So the low advertised prices might look good. But unfortunately, it’s too good to be true.

3. No Traditional cPanel

Hostinger has created their own control panel, making their web hosting easier to use than most.

But if you’re already accustomed to using a traditional control panel, like cPanel, you might not like their dashboard.

So advanced users might not love this part.

4. Nonstandard payment terms

Hostinger’s Refund Policy reveals a few exceptions to their “no questions asked money-back guarantee.”

Here are the products available for refund under standard terms:

  • Hosting (all plans, except first payment after Free Trial)
  • Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)
  • SSL Certificates

Redemption fees, domain name renewals, and privacy protection are not refundable.

Most new domain name registrations are only refundable if canceled and processed within four days of registration, not 30 days.

So keep these in mind before moving forward.

The following ccTLD registries are not eligible for a refund, however:

  • .be
  • .br (including .com.br and .net.br)
  • .ca
  • .ch
  • .cz
  • .dk
  • .es (including .com.es, .nom.es, and .org.es)
  • .eu
  • .fr
  • .hu
  • .it
  • .nl
  • .nu
  • .pl
  • .ru (including .com.ru, .net.ru, and .org.ru)
  • .se

5. Must Pay for Extra Domains

One domain name registration is free for users who opt for the Premium or Business shared hosting plans.

However, additional domain registrations aren’t free. They’re definitely affordable, though.

Domains with the extensions “.com” and “.net” are under $10 per year, while a “.xyz” domain is only $0.99 per year.

hostinger extra domain pricing

A “.asia” extension will cost you the most, at $17.99 per year.

If you choose one of the two higher plans, you’ll get unlimited subdomains, but only one free domain name.

You can also renew an expired domain name at no extra cost if the domain is still in the Renewal Grace Period.

Afterward, you can still redeem the domain until day 67 with a redemption fee of $53, according to Hostinger’s Expired Registration Recovery Policy.

 

Hostinger Pricing, Hosting Plans & Quick Facts

Here’s a quick overview of the Hostinger plans that are available:

hostinger plans

Personal free domains are included in Premium & Business web hosting plans!

Single Web Hosting: The cheapest available plan. You’ll pay as little as $2.15 per month for 48 months.

With this plan, you’ll get:

  • 1 Website
  • 10 GB Disk Space
  • 100 GB Bandwidth
  • 1 MySQL Database
  • 1 FTP User
  • 1 Email Account
  • Easy Website Builder

Premium Web Hosting: This plan is the middle of the line. You’ll pay as little as $3.49 per month for 48 months.

With this plan, you’ll get:

  • Unlimited Number of Websites
  • Unlimited SSD Disk Space
  • Unlimited Bandwidth
  • Unlimited MySQL Databases
  • Unlimited FTP Users
  • Unlimited Email Accounts
  • Easy Website Builder
  • 3X WordPress Optimized Speed
  • Free Domain Name (with annual plan)

Business Web Hosting: This plan is the top of the line. You’ll pay as little as $7.95 per month for 48 months.

With this plan, you’ll get:

  • Unlimited Number of Websites
  • Unlimited SSD Disk Space
  • Unlimited Bandwidth
  • Unlimited MySQL Databases
  • Unlimited FTP Users
  • Unlimited Email Accounts
  • Easy Website builder
  • 5X WordPress Optimized Speed
  • Free Domain Name (with annual plan)
  • Daily Backups
  • Deluxe Live Support
  • 2X Processing Power & Memory
  • Free SSL Certificate to secure customer data & increase SEO rankings

 

Do We Recommend Hostinger?

Yes.

The entry-level, Single Web Hosting plan doesn’t offer many unlimited perks or free features.

But the Premium and Business Web Hosting plans have got a lot to offer.

Uptime and page loading speeds are faster than the industry average, and you’ll get your money back within 30 days if you’re unhappy with Hostinger.

Customer support is responsive, knowledgeable, and friendly.

We couldn’t recommend these plans more.

Visit www.Hostinger.com

Please leave a review below if you’ve had any experience Hostinger. We welcome all reviews – positive or negative – as long as they’re transparent and honest.

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13 user reviews for Hostinger Review

1/100 — 

Abysmal email - delays, deletions

I thought I'd spend my time writing a review of Hostinger because I can't do any work because their email servers are down for "infrastructure updates", which should have been completed 10 minutes ago, but all email is still dead. It is normal for emails to take up to 40 minutes to be delivered, or to not arrive at all. Hostinger is based in Cyprus (I lived there for a few years) and their level of service is typical of the "siga siga" (slowly slowly) culture (the equivalent of the Spanish mañana). I have spent many hours on chat with their staff, who just give pathetic excuses, and suggest that I pay for an email service with someone else, because they acknowledge that their email service is terrible! I have tried repeatedly to get them to shut down my account and give me a refund, but they refuse, even though they are not giving me the service I signed up for. I have used many hosting services over the years (since the 90s) and have never experienced anything as bad as this. I switched to Hostinger because they're cheap and, amazingly, had good reviews. I assume they wrote the reviews themselves. I assume this review would not get published if I used the kind of words appropriate to describe these scammers.

AVOID AT ALL COSTS. HOSTINGER IS A SCAM.


HOSTINGER RESPONSE

Hello Paul,

We'd like to apologize for the bad times that you had while using our services.

However, we'd like you to know that we always work hard every day to make our services exceptionally better. That's why, in fact, we had this maintenance - to improve our services and make every single of our Customers satisfied. We understand that you weren't happy about that, but we're sure that you will have no less than excellent experiences further on! We'll do our best to assure that! :)

The main and most important value in our company is Customer. "The customer is always our starting point. We extensively research and strive to understand our customers better. We work eagerly to earn and keep customer trust." That's why we would never try to cheat our customers.

Also, if you have any further problems with our services, please contact our Customer Support and let us know about any other issues.

Warm regards,
Team Hostinger

100/100 — 

Best Hosting

[FR]: Hostinger is comprehensive: I use to host my website and I'm proud of, however there is also the VPS. Returning to the web part that seemed perfect to me: The handling of files and databases and simple, the parameters are réglabe easily and most in all this is that the media responds very quickly and noted the suggestions of members, for example I asked them to add a sub-administrator system and allow other members. They did it!

90/100 — 

A Good and Reliable Host

I was subscribed to Hostinger's Premium Shared Hosting Plan from the last three years and I can't recall any time when I regretted the decision to pay for three years subscription at once. There were a few uptime issues in the beginning, but from then on, Hostinger has just gotten better every day.

That's the reason why my first recommendation is Hostinger if someone's looking for a good and reliable shared hosting company that's cheap.

I was hosting 8 of my niche sites on their Premium plan which is their least costing plan and I didn't notice even a slight decrease in page load speeds of any of those sites. Their backend server infrastructure is strong and reliable.

The support is good and helps you even if the issue is not about hosting and related to WP configuration or something else. Though, you might have to wait a little bit longer sometimes in a queue if they have a lot of Live Chat queries.

Overall, they are amongst the best hosting service I've used till date. Highly recommended!

100/100 — 

I love Hostinger

Hostinger is amazing, They have this Live chat feature that let you chat with the support team 24/7.

I switch to hostinger as my main hosting provider because of there great features, the features are better and very user-friendly. it's easy to get started and when not sure the awesome support team is always ready to help.

100/100 — 

Hostinger is simple and user-friendly!

One of my colleagues recommended using Hostinger as my main hosting provider. I've only heard about this company before but never tried it. Did my research and found out that it's quite a decent hosting provider with an affordable price. I asked myself: why not trust my colleague and try it out? Everything from the purchase to creating my website was just flawless. The purchase was done with a few clicks, no complexity, everything is very user-friendly. Also, I managed to create my own personal website in just a few days, without pushing myself or pulling my hair out. I just absolutely love Hostinger's user-friendliness and simplicity! 10/10 for you, guys! Keep it up!

95/100 — 

Almost perfect

I would say that Hostinger is perfect - their uptime is remarkable, loading speeds are great, prices are also very good. One little thing that I would suggest improving is customer support. It's really helpful, very good but the con is that you need to wait a little to get your ticket answered. Other than that, everything's perfect!

100/100 — 

A great hosting provider

Hostinger has to be one of the best (if not the best) hosting providers in the market. Their stats are GREAT. Haven't experienced any down-time, their response time is just amazing, price is also very affordable. If you ever feel like you don't know which hosting provider to choose, I highly RECOMMEND trying out Hostinger. I am sure that you will be satisfied with their services. I tried them and I'm telling you that from my experience.

1/100 — 

Oh Soo bad

I’ve bought a business shared account on hostinger in November. There are a lot of problems with it.

Technical problems:
1. It’s true what other people are saying about CPanel, it’s not really CPanel it’a a custom version with fewer options, even for my business plan.
2. They have an import feature in the CPanel which says that you upload your archive of the site and it will be automatically extracted in the public_html. I have tried a lot of times to upload a drupal archive downloaded from the drupal.org site, 13MB archive, without any success. The page remained at uploading and that’s it.
3. They have 2 file managers, file manager 1 that looks more modern but you cannot edit every text file if it doesn’t have some specific extension like php, css, or js. If it’s a web.config file you have no option of editing it. The File Manager 2 it look like it was written in 1998 with some strange phpFtp extension and usage.
4. Working with the file system is hard, it really takes a lot of time to write files. Coming back to uploading an archive. I have managed to upload a 50MB drupal arhive using the File Manager 1. It took almost half an hour (and it’s not my internet connection, I have a pretty good one). Trying to extract the archive using the File Manager 1 it was impossible. After one and a half minute I would get an Ajax error (I guess it is due to the timeouts that they have) and the extraction was left in an intermediate state, but nevertheless useless. I tried the operation over and over again with the same result. After connecting using ssh and trying the extract it from the command line the extraction went like hiccups, meaning it would extract a batch then froze for a while then another batch and so on. Eventually it was extracted by hand.
5. MySql import was impossible using the PHPMyAdmin interface. The MySql dump created from another hoting provider (which is was really small I mind you) it was impossible to import. I keept geting timeout. Again I needed to import it using the command line from the ssh connection.

Support problems:
1. I have written to customer support about all these problems and the average response time was 4 days!!! They have the option of getting the support in your language or if you check an option and write the request in english they say that their english support team will try so solve your issues as quick as possible. All of my tickets were placed twice both in my own language and in english using the special option to no avail. I think it worth mentioning that I haven’t received any response to my English tickets, but after I received a response in my own language I would get a message to the English version that I have already received a response to this in my other ticket.
2. When I made the purchase, the business plan had the ‘Deluxe Live Support’ feature. I wasn’t able to find any ‘Live support’ link in my account and after inquiring them about this they said that there is no live support so they were asking me where have I seen this on their site to correct that information. Going back to the offer there were no ‘Deluxe live support’ option anymore only a ‘Deluxe support’. I asked them again what is the Deluxe support I am entitled to and I have received no answer to this day (this was over one month ago).

Suspect behavoiur:
1. Afer getting my sites up and running without any of their help, after 3 weeks they stopped working. Not that the site themselves were not accessible anymore, but the background tasks that needed some Mysql variables beeing set at higher values, were getting ‘MySql has gone away’ error at each run. Checking these variables in the console, they were set at ridiculously low values, they were even lower than the minimum Drupal requirements specified on the Drupal.org site. Contacting again the customer support I received the message that these variables were not modified and if I need these variables at higher values I should order a VPS instead. I replied that these variables are lower than the minimum requirements for Drupal to be running (for example max_allowed_packet set to 8MB instead of 16MB the minimum for drupal), they replied that in fact it is 16MB. Checking again this value it was of course 8MB and after another message, this value was set to 16MB. Worth mentioning that my sites are still not running. Another problem might be that the mysql timeout was set initially to 10 seconds, now it is 5 seconds.

My conclusion, and I might be wrong but considering my experience I don’t have any other idea, is that they sell you something, they try to keep it running for the first 30 days so that you would not request your money back, and after that they modify some server values to cripple your site, proposing you to upgrade to a (more costly) VPS.

I woudl NOT recommend this hosting, not even to my enemy!! ?


HOSTINGER RESPONSE

Hello,

Thank you for your honest feedback!

We just heard about all the issues you had to face in the recent
months and we would like to investigate your case in depth. It is not
a usual case for us to get so many complaints not only about our
hosting services but also all other features and support!

1. Regarding your thoughts about cPanel. Yes, we have created our own
control panel and we call it hPanel. What is the difference you might
ask? It’s more user-friendly control panel where many features require
only one click of the button! And it’s much faster compared to other
hosting control panels.

Moreover, website developers with an ordinary cPanel must use a few
different member areas if they want to purchase a new product, get
help or work on their site. Here at Hostinger, everything is in one
place! Once you log in your member area you can reach our support
team, order new products or work on the technical side of your
website. All of this in one place and easy to access!

We would like to note that Hostinger panel has all the most common
features (and even more!) compared to other hosting providers. Also,
we can assure you that our developers work every day on updates and
integration of new features.

2. Regarding your problem with uploads. 13Mb should not be a problem.
We have clients uploading way bigger files without any issues.

Usually, such problems arise because of a slow Internet connection or
incorrect network setup (a computer cannot communicate with our server
properly), or if the server is down. However, if you will check our
servers uptime (
https://status.hostinger.com/dashboard/db/hostinger-uptime?orgId=1)
you find out that we rarely have this kind of trouble!

Though we do not have enough data so we are not able to investigate
your case fully but we sincerely ask you to check your Internet
connection and contact our Support team. With this kind of
information, we will be able to examine your issues in the most
relevant way!

3 and 4. Speaking about our file managers you are right! ? We have
two file managers and one of them is pretty old. The reason why we
still use it is our primary clients. They asked us to leave an
original manager and so we did!

We released our new file manager not a long time ago. And yes, we
agree, that not all file types are supported. But our developers are
continually working on improving and adding extra features to our new
file manager.

5. In your review, we see a lot of complaints about uploads. Once
again it seems like an issue with the connection between your computer
and our servers. We definitely want to investigate this further.
Please draw us a line via Livechat or here
https://www.hostinger.com/contacts. This would help us a lot to
understand!

Support

We can imagine how frustrating could be waiting for the help! Our
Support team provides help in many languages (sadly not for all our
locales yet). They reply in Livechat and solve tickets as soon as
possible but it is worth mentioning that some problems require more
time than others. However, we admit that recently we had some delays
because of Black Friday sale. We learned our lesson at that time and
we are not going to repeat it once again! ?

Suspect Behaviour

At Hostinger, one of our goals is to create long-term relationships
with our clients.

After all, thousands of new clients trust their websites for us every
day. Thus we would never change max_allowed_packet or MySQL timeout or
any other values important for proper functioning of their websites
after 30 days.

However, our devops confirmed that we indeed had an issue when
incorrect MySQL timeout and max_allowed_packet values were set for 1
server. It seems that values were lowered after server side upgrade,
but they were fixed the same day.

We sincerely believe that all the issues that made you questioning our
reputation were just some kind of misunderstanding and can be solved
asap!

Team Hostinger

Thank you!

100/100 — 

Simply amazing

I am using Hostinger for 3 months now! Their services are amazing, specially the business one where you get unlimited everything + SSH access + 24/7 support.

Even though their support their support is quite slow on weekdays where there are many customers, they are working on a fix for this.

Anyway, just buy Hostinger and a free domain name for cheap as dirt!

99/100 — 

Great customer service

Hostinger has some of the best customer service I have experienced in a long time. Prior to using Hostinger’s premium hosting, I had a website running on their free hosting. When I had problems with their service and posted a video about it online, Hostinger themselves reached out to me even though I didn’t even ask for it.

Their hosting is also reliable and cheap. I would totally recommend.

100/100 — 

The Best Ever

I have been using Hostinger for 3 months. The experience with Hostinger is really great!

First, I would like to appreciate their support. It is super fast and helpful. They have a group of great online-representatives who are smart in DOMAINS, HOSTING, APACHE, PHP, MYSQL as well as EMAIL HANDLING. Also if I open a ticket to ask a question on any topic, they will reply in 10-60 mins.

When talking about their servers, they are fast and reliable. Even in their shared hosting, it’s easy to control my server. Creating subdomains, Creating new email accounts (webmail), Email forwading, Managing DNS are super-easy. I really love their file manager. The best think about Hostinger is their custom cPanel which is unique. It’s pleasant and easy-handling.

FTP is fine. Manupulating MYSQL database is very because of in-built phpMyAdmin for all the shared hosting accounts. Also, cron jobs work like a charm. Simply, everything is superb at Hostinger. It’s very easy to set up Cloudflare with Hostinger too.

I prefer Hostinger. Cheap hosting, free domain, free SSL, online support and more. So, why don’t you choose Hostinger? It is the best!

10/100 — 

Zero customer service/tech support

I thought I’d use the time while I wait for a chat support person from Hostinger to get back to me to write a review. I signed up to Hostinger yesterday, attracted by their low prices and “unlimited” everything, as well as a decent review here. I am in the process of moving my site from GoDaddy, who wanted to charge extortionate fees to continue my hosting and weren’t prepared to give em anything more than a paltry 5% discount.

Anyway, back to Hostinger. Yesterday I gave up waiting to get through to a chat support person, so left a message on the chat system. I got no response, not even a “we’re dealing with it and will get back to you” email. So I opened a couple of support tickets (for two different issues). That was 24 hours ago, and still I’ve heard nothing back.

So, while the prices are good, and the non-cPanel control panel seems absolutely fine, do not for a moment think there is any kind of tech/customer support – there is absolutely none. Nothing. Zero. If you have an issue that can’t figure it out yourself, go elsewhere.


HOSTINGER RESPONSE

Hello Paul,
 
thank you for your time and feedback! 
 
We are deeply sorry for your experience. We admit that during The Black Friday and Cyber Monday period  our Support Team had some difficulties. However, now everything is back to normal and we are answering chats and resolving tickets as fast as possible! 
 
Regarding your review, we do not have enough data to investigate your case but it is worth of mentioning that not all the issues can be solved in a few minutes. We always try to provide our users with the best solutions, even if sometimes a response takes more time.
 
We have a hope that you will give us a second chance and be one of 29 million happy Hostinger users ?
 
Team Hostinger