Hostwinds Review

Brad Smith  —  · Read user reviews

hostwinds review

Hostwinds was founded in 2010 and is a US-based online hosting provider offering an all-in-one experience to customers.

Hostwinds not only provides hosting service, but also includes access to the Weebly website builder, a free domain, and unlimited email accounts.

But how does Hostwinds measure up to the top web hosting services we’ve reviewed?

We examined every facet of the shared hosting services offered by Hostwinds to determine if they’re as good as they boast and if they’re the right choice for you.

So let’s find out how what their pros and cons are!

General Info & Hosting Overview

SPEED: 1,151ms (March 2020 to May 2020)
UPTIME: 99.99% (March 2020 to May 2020)
SUPPORT: 24/7 Live Chat, Phone, Email, Ticketing, Knowledge Base
APPS: WordPress, Joomla, Weebly, Drupal, etc.
FEATURES: Enhanced Speed, SSL Security, Unlimited Space/Bandwidth, Free Domain/Email, Dedicated IP Address
HOSTING PLANS: Shared, Business, Reseller, White Label, VPS, Cloud, Dedicated
SITE TRANSFER: Free for 60 days after a purchase
PRICING: Starting at $3.29/mo (annual payment). Renews at $8.99/mo

Pros of Using Hostwinds Hosting

1. Free Migration

Free migration of an existing site to the new host is a key feature we look for in a web hosting service. That’s something that Hostwinds offers free for 60 days.

Of course, if you don’t use it by then, the offer is taken off the table. But who waits more than two months to transfer their site to their new host? We think 60 days is a reasonable timeframe you shouldn’t have a hard time meeting.

You can start your site migration after purchasing the hosting plan of your choice.

Migration is handled entirely by Hostwinds techs. Starting the process can be done in just a few steps:

  1. Contact the Hostwinds technical department and open a new ticket.
  2. The Hostwinds technicians will start working on it.
  3. As the process continues, the technical team will communicate with you if any issues arise.
  4. Once complete, your site will be fully migrated to the new hosting platform.

2. Responsive Customer Service

Hostwinds boasts about its impressive customer service and states that this is something that sets them apart from other competitors. Not to mention that they have won several awards for their excellent customer service.

Of course, we wanted to test that.  Especially the live chat, since 92% of customers feel satisfied when they use the live chat while dealing with businesses, more than any other communication option

We’re glad to say that Hostwinds has a responsive and helpful live chat support department that addresses the needs of both prospective and existing users quickly.

You can find the live chat icon in the bottom corner of the Hostwinds homepage.

hostwinds chat logo

When we asked our initial question, it took the support team a minute and a half to respond. That’s not bad at all. It was the perfect timeframe for them to receive the inquiry, find the correct answer, and then reply.

hostwinds live chat

They were quick, gave us complete answers, and provided links to help with further information.

All in all, the live chat representative was extremely responsive, knowledgeable, and polite.

Hostwinds also has a phone option, a knowledge base, and a ticketing system where you can submit an issue that the support team will tackle on your behalf.

3. Free SSL Certificate

Your business website needs security. This is particularly true if you have any kind of eCommerce component on your site. If customers can’t trust your site’s security, they’re not going to do business with you.

Thankfully, Hostwinds provides SSL certificates for free with all three of their shared hosting plans.

One significant benefit of an SSL certificate is that it makes your URL at HTTPS instead of the standard HTTP.

Why does that matter?

Google marks HTTP sites as unsecured, which will drive potential customers away from your site in droves. If Google is flagging your website and calling it unsafe, no one is going to trust you with their personal information.

4. Free Domain and Unlimited Email Accounts

All of Hostwinds’ shared hosting plans come with a free domain and free unlimited email accounts.

Typically, with other hosts, lower-tiered plans might not include these bonuses, and email would be limited based on the level you chose.

However, Hostwinds steps up and helps establish a professional aura around your company with branded email addresses and a free domain name.

It’s always good to see a host that is willing to give you more regardless of the level of service you’ve chosen. With Hostwinds, there are no “elite” tiers.

5. Access to Weebly Website Builder

By giving you access to Weebly’s website builder, Hostwinds makes itself an all-in-one service.

By that, we mean you can make your website, host it, and acquire your domain all in one place. You don’t have to skip around and have three or four different accounts with various providers.

Also, Weebly is one of the best website builders that we’ve reviewed. So, that’s another bonus!

6. Unlimited Disk Space with All Plans

Another thing that we love about Hostwinds is that it has no limitations on disk space. All of the shared hosting plans come with unlimited storage.

It would be easy to create elite tiers that feature unlimited storage, forcing customers to pay more if they want to have a more extensive website. However, with Hostwinds, you can make your site as big or as small as you see fit.

7. Great Uptime

Hostwinds guarantees a 99.9999% uptime. This means that the network Hostwind uses and the power for it would be up with no downtime exceeding 31.6 seconds in a year.

That’s supremely impressive, but we also like to try these services out for ourselves and test that these claims are accurate. We do this by creating a test site on the hosting platform and measure the recorded uptime over an extended period of time.

Hostwinds average uptime and speed
Hostwinds average uptime | See stats

Our last 3-month testing has shown great results – an average of 99.99% uptime with only 2 outages. The only month Hostwinds didn’t perform a 100% uptime was March 2020.

We will continue to monitor them and will keep this review updated with the most recent data. But so far so good!

8. Easy to Use Control Panel

At first glance, Hostwind’s cPanel can look a little overwhelming due to having a lot of icons listed on the page.

hostwinds control panel

However, Hostwinds makes things easier for you by including a search bar at the top of the page. So, if you’re looking for information on your bandwidth, you only need to start typing the word “bandwidth” into the bar, and the icon will be pulled up automatically.

When you click on the icons, Hostwinds lays out the information that you need with visual aids like usage graphs, making everything much easier to digest.

hostwinds statistics control panel

This was an easy to use interface that anyone could get the hang of in just a couple of minutes.

Cons of Using Hostwinds Hosting

1. Limited Server Locations

One of the issues that we had with Hostwinds was the lack of server locations. In fact, there are only three Hostwinds data centers, two are located in the United States, and one in Amsterdam. Compared to, for example, Kinsta, which has 23 global data centers, that is not a lot.

That potentially means that sites will respond slower for users outside the US and Europe.

We hope that Hostwinds will expand its operations in the future and will add more data centers to other continents too.

2. Backups and Monitoring Come with Extra Fee

Hostwinds offers Cloud backups and monitoring, but you’re going to have to pay extra for it.

hostwind monitoring and backup

As shown in the image above, monitoring comes at a cost of $24 for one year and Cloud backups come at $36 annually. These are services that a lot of other hosts offer for free and it seems like they’re nickel and diming you here.

3. Prorated Money-Back Guarantee

Hostwinds offers a money-back guarantee on its hosting plans, which is great in theory. Unfortunately, the amount that you receive back is prorated.

That means if you paid for one month and decided to cancel after a week, you’d be repaid ¾ of the monthly fee. Meaning, they’re still charging you for the time that you used.

The point of a money-back guarantee is that you’re trying the service out with no risk involved. If they’re still going to charge you for the time that you used the platform, there is still some hazard in sampling the product.

4. Slow Speed

Hostwinds claims that its service was initially developed with speed in mind.

To that end, it uses SSD Drives (Solid State Drives) to increase the speed and proficiency of sites running on its hosting service.

Hostwinds guarantees rapid read and write speeds and utilizes a Route Optimized Network to ensure that the fastest route to connection is always taken.

Needless to say, we had great expectations for the outcome.

hostwinds average speed
Hostwinds average speed March 2020 – May 2020 | See stats

However, for the past few months, Hostwinds has been delivering quite slow speed results, with an average of 1,1151ms. This means that it takes more than 1 second to load a website, and on the Internet world, it’s slow, especially compared to A2 Hosting – currently the fastest host we’ve reviewed.

There are a lot of reasons why fast page speed is important. For example, 14% of your website’s visitors will leave if your page loads are slow and start shopping at another site and 1 out of 2 people expect a site to load under 2 seconds.

We will keep testing their speed in the coming months and update this review with new data.

Hostwinds Cost, Plans, and Payment Methods

Hostwinds has three Shared Web Hosting plans, all of which are super affordable. It gets even cheaper when you sign up for commitment periods of 24 or 36 months.

Basic Plan Advanced Plan Ultimate Plan
Pricing $3.29/month
Renews at $8.99/mo
Renews at $10.99/mo
Renews at $12.99/mo
Domains 1 4 Unlimited
Bandwidth Unmetered Unmetered Unmetered
Storage Unmetered Unmetered Unmetered
Email Accounts Unlimited Unlimited Unlimited

Hostwinds allows you to pay for these hosting packages with a Credit/Debit card, PayPal, or Bitcoin.

Do We Recommend Hostwinds?

Yes, we do.

Hostwinds showed great uptime and we found them to be a very capable, impressive, and affordable service.

You get free SSL security, excellent customer support, and a free domain and email. All this is on top of an unlimited all-in-one experience with access to a great website builder and unlimited space and bandwidth.

Even though their average load time for the last 3 months was rather slow, we hope to see better results in the coming months.

We’re not overly concerned about their lack of server locations and not-free backups— these are small issues in the grand scheme of things.

P.S. Have you used Hostwinds before? Please consider leaving a review below — good or bad — doesn’t really matter as long it’s helpful to our visitors. Thanks for your support.

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