InMotion Hosting Review

Mid Range Business Web Hosting

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Brad Smith  —  · Read user reviews

inmotion hosting review

Chances are that you’re familiar with InMotion Hosting.

Maybe you haven’t used them, but you’ve heard of them. Or seen them around. A vague recollection of their name or ads somewhere some time.

That’s because they’re BIG.

Since 2001, InMotion has grown a customer base of over 300,000 domains with two data centers in Los Angeles and Virginia Beach. (Fun Fact: turns out they also own Web Hosting Hub, which is more targeted towards bloggers and beginners.)

As one of the older and more established names in the industry, they also boast grandiose claims of being numero uno in transfers, support, and industry guarantee.

But here’s the thing:

Many times, the largest companies are the worst offenders. Coasting by on their brand recognition or flashy ad campaigns while neglecting the things that made them successful in the first place.

Is InMotion an established company that’s keeping the quality which made them successful? Or are they just another large enterprise getting by on reputation alone?

To find out and provide an unbiased review, we purchased an InMotion “Launch Plan” back in June 2015 and set up a basic WordPress test website. Stats like uptime & speed can be seen here (click “History” to dig deeper).

This review relies strongly on data, such as uptime, load time (speed), and customer support experience.

Pros of Using InMotion Hosting

InMotion performs well in three big areas of uptime, speed, and support. They also provide a few additional features which can make your experience more enjoyable.

Let’s take a look:

1. Above-Average Uptime of 99.95%

InMotion’s average uptime clocked in at 99.95% based on our careful tracking and monitoring over the last 24-months. This puts their uptime in our top 20.

Last 12-month average uptime:

  • January 2020 average uptime: 100%
  • December 2019 average uptime: 100%
  • November 2019 average uptime: 99.75%
  • October 2019 average uptime: 99.99%
  • September 2019 average uptime: 100%
  • August 2019 average uptime: 99.74%
  • July 2019 average uptime: 99.99%
  • June 2019 average uptime: 99.95%
  • May 2019 average uptime: 100%
  • April 2019 average uptime: 99.99%
  • March 2019 average uptime: 99.98%
  • February 2019 average uptime: 99.98%
inMotion last 24-month statistics
InMotion average uptime | See stats

2. Customer Support – 10 out of 10

InMotion Hosting claims that they’re a leader in web hosting customer support.

Frankly, this isn’t a particularly bold assertion to make. Web hosting customer service has been historically unreliable and ineffective, and the industry is notorious for turning even the simplest issues into a multi-week fiasco.

As such, we don’t exactly have high hopes when any particular hosting company claims to be a “Leader in Customer Support”.

Reviewing InMotion Hosting, we were pleasantly surprised. During the course of this review, we investigated the quality of their support team and conducted a thorough “Background Check” with actual customers to ensure that our interaction was not anomalous.

We’re proud to report that the entire ‘investigation’ yielded nothing but positive results. We presented the customer service representative with 3 simple but telling queries designed to gauge their product knowledge and general efficacy.

As you’ll see below, the results were outstanding!

Within 2 minutes of submitting our ticket, we were connected with a live agent who quickly and professionally answered all of our questions. While we’re compelled to mention that their account activation is not instant when you are using InMotion outside the U.S., our overall experience with their customer support team was surprisingly and delightfully pleasant.

InMotion Support

Read FULL chat transcript here
  • JoshuaL: Hello Mike, my name is JoshuaL. Thanks for contacting us today!
  • JoshuaL: Please hold for me for 2-3 minutes while I pull up your account information.
  • Mike: Hi, JoshuaL!
  • JoshuaL: Thank you for holding, Mike, how may I assist you with your questions, this morning?
  • Mike: I have three technical questions. Can you help me with them?
  • JoshuaL: I will do my best, Mike.
  • Mike: Good. Let’s start. Where can I see my hosting nameservers if I plan to add another domain?
  • JoshuaL: The nameservers you can see inside of AMP under Technical Details
  • JoshuaL: https://secure1.inmotionhosting.com/index/admindetails/id/1624144
  • JoshuaL: That link right here
  • Mike: Okay, and if I want to add a new domain. Where should I click?
  • JoshuaL: That depends, are you buying that from us, or from another registrar?
  • Mike: From you yes, from inmotion hosting.
  • JoshuaL: Alright, so you won’t need to make any nameserver changes as they will automatically point to us, to add a new domain to your account, log into cPanel, scroll down to Domains and click add-on domains.
  • JoshuaL: Fill in that information with the new domain name, without the www. or https://
  • JoshuaL: And click add.
  • Mike: Great. Thank you. How can I set up an email account for my domain that is connected with your hosting? Do you have any tutorials or can you guide me through?
  • JoshuaL: That is also what you would do in cPanel, under the header that says email, you would click that and then add a new email account. As for how to set it up on an email client.
  • JoshuaL: Depending on which email client you use, do you use Outlook or Mac Mail?>
  • Mike: I use Mac Mail.
  • JoshuaL: No problem, let’s get you a guide on that.
  • JoshuaL: https://inmotionhosting.com/support/email/mac-mail/set-up-mac-mail
  • JoshuaL: That guide will walk you through the full setup on Mac Mail on our servers.
  • Mike: Fantastic. Thanks. My last questions are: Is there a way to put on a spam control for my email? Or does it cost any extra?
  • JoshuaL: Does not cost extra at all, cPanel has a build-in spam protector called Spam Assassin
  • JoshuaL: Using that it blocks 90% of all spam, it is impossible to block 100% of spam, but 90% is a lot better than most.
  • JoshuaL: Spam Assassin can also be found under the Mail header
  • JoshuaL: in cPanel
  • Mike: Thanks, JoshuaL, I do not have any further questions. Have a good day!
  • JoshuaL: Have a great day too, Mike!

3. 90-Days Money-Back Guarantee

Standard industry practice for money-back guarantees typically falls around the 30-day mark. But not InMotion. They’re so confident in their service, that they provide up to 90 days of business, VPS, and reseller hosting plans.

(For shared hosting options, they only offer a 30-day money-back guarantee.)

4. Integrations & Apps (WordPress, too)

Another claim InMotion makes on their website is that they’re a leader in supporting Open Source projects.

Again, those boasts are backed up with a portfolio of over 310 applications (!). You can find everything from popular content management systems like WordPress and Drupal to shopping carts or eCommerce systems like Prestashop and Magento.

5. Premium Sucuri Plugin for WordPress Users

InMotion’s WordPress Hosting comes with the Sucuri security plugin that regularly scans your sites for exploits and security risks, in addition to ongoing remote backups, anti-spam, and anti-virus protection.

6. Free Site Transfer

The good news is that, like other web hosts, InMotion Hosting offers to transfer your site for free from your current host.

inmotion site transfer
The bad news is that they DO NOT promise zero downtime during the migration process (which other hosts regularly guarantee).

7. Great for E-commerce Support

InMotion is one of the few web hosts with active partnerships between Prestashop and other leading eCommerce services (SiteGround being the other).

They make your eCommerce experience even better by providing easy integrations with payment processors, helping you side-step an otherwise huge pain in the… neck.
inmotion ecommerce

8. Google Apps Integration

Last but not least, InMotion also provides a handy little three-step wizard for connecting with Google Apps.

Some web hosts (GoDaddy comes to mind) force you to pay for their subpar email clients. While setting up a Google App integration to use your new domain with Gmail, Google Docs, Drive, and more isn’t exactly brain surgery, it can be a frustrating process if you’ve never edited MX records before.

InMotion Hosting apps

9. Super Secure Smartwall Threat Defense System (TDS)

The recent Equifax security breaches illustrate just how clear and present the danger of cyber terrorism really is, and with the continual rise of brute force, Dos, and DDoS attacks, it has become more important than ever before that every website owner has a clear understanding of the security protocols being used by their web hosting provider.

Luckily, InMotion Hosting spares no expense to ensure the security of their user’s private information.

Partnering with Corero Network Security, InMotion security now offers a unique security measure called the Smartwall Threat Defense System or TDS.

Corero’s TDS is a family of DDoS protection appliances that detect, mitigate, and eliminate DDoS attacks in real-time.

Boasting an impressive array of technical specs, Corero’s TDS delivers the following to all of their customers:

  • The SmartWall is a slimline DDoS protection appliance that delivers 10Gbps full-duplex or 20Gbps unidirectional performance in a ¼ wide, 1 RU form factor.
  • 1 RU delivers up to 80Gbps, and 4 RU delivers up to 320Gbps.

For those of you who aren’t well versed in technical jargon, it suffices to say that the Threat Defense System employed by InMotion Hosting and their partner, Corero Network Security, is among the most impressive in existence.

With InMotion Hosting, you can sleep soundly at night knowing that you and your website are protected from even the most aggressive brute force and DDoS attacks

Cons of Using InMotion Hosting

InMotion is mostly perfect. Of course, there’s always gonna be a few drawbacks to providing good uptime or excellent customer service. Here are InMotion’s:

1. Low Advertised Pricing ONLY for 24 Month Signup

Yes, InMotion’s pricing currently looks on par with much of the competition. An excellent value considering all of their positives, right?!

Unfortunately, the only way you can get this low advertised rate is by signing up for 24 months. If you’d prefer a shorter timeline (like 12 months), that cost rises a little bit.

This is a VERY common trick employed by MANY web hosts, making the too-good-to-be-true price – actually too good to be true.

2. Slow Server Speed

Fast loading times aren’t just great for user experience. Speed is also factored into Google’s algorithm for dictating where in the rankings you’ll show up (you know – the whole SEO thing). How fast your page loads has one of the biggest impacts on your bottom line, forcing half your traffic to bounce if it doesn’t load within two seconds.

Unfortunately, InMotion’s average page loading time of 824ms isn’t very impressive.

Last 12-month average load time:

inMotion last 12-month detailed statistics
InMotion average speed 2019-2020 | See stats

3. Delayed Verification Process

InMotion requires all new customers to be verified by phone for security purposes. That means NO instant account access after signup for many, especially outside the U.S.

In rare cases, they might even need a picture of your ID card.

While we applaud their security efforts, this understandably might turn off many potential customers (especially international ones).

4. Some Plan Limitations

In their defense, InMotion does go above and beyond providing free site restoration.

However, InMotion Hosting does not offer free automated data backups and it has to be purchased for $2/mo. Moreover, it only applies for the first 10GB and you would have to pay $1/mo for each additional 10GB.

It’s definitely something to consider before purchasing their services.

InMotion Hosting Pricing, Hosting Plans & Quick Facts

Here’s a quick overview of the hosting plans offered by InMotion Hosting:


Lite Plan Launch Plan Power Plan Pro Plan
Pricing $2.49/month
Renews at $7.49/mo
$4.99/month
Renews at $9.99/mo
$7.99/month
Renews at $13.99/mo
$12.99/month
Renews at $22.99/mo
Websites 1 2 50 100
Bandwidth Unmetered Unmetered Unmetered Unmetered
Storage 10GB 50GB 100GB 200GB
Email Accounts 1 10 50 Unlimited
Other Features •2x Performance •3x Performance
•Free Domain
• 4x Performance
•Free Domain
• 6x Performance
•Free Domain

Quick Facts

  • Free Domain: Yes, starting from Launch Plan.
  • Ease of Signup: Four-step signup process. A bit lengthy. Don’t forget about the security verification too.
  • Money-Back: 90-day money-back guarantee.
  • Payment Methods: Credit Card, Check, Purchase Order.
  • Hidden Fees and Clauses: There’s a limit of 50,000 files per account for users.
  • Upsells: A few upsells.
  • Account Activation: Account activation can take a while. Usually, they verify orders by phone before activating accounts.
  • Control Panel and Dashboard Experience: cPanel.
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): Softaculous for one-click install of popular apps and CMSs.

Do We Recommend InMotion?

Yes and no.

Our InMotion experience started out well.

Their uptime and support were all good. But over the last few months, things have started falling off the rails a bit. Both speed and uptime slips have been disappointing, so they’ve fallen down in our overall rankings to 22nd place.

You can try InMotionHosting.com for yourself if you’re curious.

P.S. If you want to see hosting providers that ranked above InMotion Hosting, check our best performing hosts here.

Visit www.InMotionHosting.com

Have you had any experience with InMotion Hosting? If so, please leave a review below – positive or negative! All we ask for is transparency and honesty.

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    125 user reviews for InMotion Hosting

    Avatar

    SD

    1 — 

    The Worst

    With over 20 years in web development, I have never experienced a "skimpier" web hosting environment. They offer the cheapest type of hosting, but without the cheap price!

    The site is down more often than it is up! Cannot edit a post, or even perform a GTmetrix analysis without hitting the resource limit!

    The only positive aspect is the support agents I've dealt with - "It's not their fault!"

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    Elizabeth

    2 — 

    Not for beginners

    Pros:
    My site ran pretty well and the speed was good.

    Cons:
    Tech support & customer service were polite, but they dropped the ball SEVERAL times over two basic issues. I hate to say it, but they seemed sloppy with the details and follow through.

    However, for someone with a lot of experience, it is probably a fine choice.

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    JD

    1 — 

    Runnnnn

    Okay, so if you believe Tech Raider, they are great. It even sounds wonderful on the surface with a 90 money back guarantee. I'll admit I am a novice and I didn't even try to do much with it until after I was out of my day trial period.

    However, I finally got to do so, and the 2-step verification that I set up will not send the code. I try twice and wait for a long time but nothing. Tech support wasn't available, even though they say that they are 24 hours. So, I send an email. Almost 8 hours later no response. I call and they get me in, so I think all's right with the world again.

    Not so fast! I am using WordPress and I change my theme and update the associated plugin. I go to view and there is a fatal error and it tells me to check my email. Again, they take forever to send this email. When I finally get that one, click their so-called help link, and it tells me to call. Yay, that's what I want to do is keep calling. I am using the simplest options and functions on here and none of it works and I keep having to go back to call someone. This is not convenient by any means.

    The next rep I speak to tells me that there were some servers down this morning and I may have been one of those affected. This is concerning because after this extended period of time I finally go to login and it's down? If it's supposed to be up 99% of the time and this brief period of time I go to try and it is down, leads me to believe that it is down more than it should be most likely. She didn't explain what the issue was now, but honestly, I was done by this point anyway. I ask how much of a refund I would get and instead of just saying none, and that I was out of my trial period, I have to listen to a long explanation of what happens when you are in the first 30 days, and then the first 90 days and what happens then, for her to finally elude to no refund. Wasted my time on so many levels here. Didn't seem to really care when I spoke to her either.

    All I am saying is that the only time since the first week that I try to go in and the servers are down and I am using a WordPress template with nothing special added yet, and none of this works; that's probably some pretty solid indicators of the quality of service here. Thank the lord I didn't have my actual site up and running and counting them yet.

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    Hans D

    1 — 

    Used to be great, now they're horrible

    I have had a high-dollar dedicated server for 7 years and liked them in large part because of great tech support. The last year or so, their tech support has slipped and now it's ridiculously bad. Chat support? You wait forever. Phone? Ditto. Start a ticket, well you can go to bed because there won't be anything till the next day. And this happened when my site was offline due to their mistake. I am migrating to AWS ASAP.

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    Dean

    5 — 

    Best live customer support in the game

    I only say about my experience with them back in 2018. imh has the best tech support people- not outsource staff sending you copy and paste FAQ like most of them - on phone 24 hours. I only left because I quit running my unpopular Website. They were so professional, patient and polite even at 2am answering a dummy newbie like me who had zero knowledge. The girl fixed my PHP buggy script while I was on the phone for free. It took her like 5 minutes but could have cost me hundreds $. I would recommend it for serious webmasters who prefer to pay a bit more but your Website is in good hands. Not for newbies who run around looking for $1/month. Thanks!

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    Anya

    1 — 

    No. Keep looking.

    They used to be good. That is long in the past, and anyone still reviewing them positively is getting some kickback benefit.

    Go ahead and try to get Billing on the phone -- see if you spend less than an hour listening to crap music.

    They send emails with receipts for random charges for services they claim to have added to your account on which the "free trial" has ended. The first you'll hear about the service or the free trial is after they've billed your card. See above for how easy that'll be to remedy.

    The last client I ever recommended to this hosting co got hacked within the first week of a brand new Wordpress install where the first things installed were a reputable security plugin. So, the InMotion servers got hacked.

    Just keep looking, people. This is not the host it used to be.

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    Jaypeg

    1 — 

    Time to move on

    I've been an Inmotion customer since 2009 and was mostly happy for the majority of that time. Those days are over. I don't know if they're under new management or what, but their service has gone downhill fast. Sites seem to be slower and frequent outages are the norm. Recently, a "server move" (which they assured would not cause any downtime) crashed all of my sites. -meanwhile PPC ads were being clicked and potential customers were met with error messages for more than a day before I noticed. After waiting on live chat for over an hour, a rep "fixed" the issue.

    Less than 24 hours later, all of my sites were unresponsive again. I had to wait even longer to chat with a human, and it took him much longer to resolve the problem. All the while he tried to convince me that I didn't know what I was talking about. After escalating it, the issue was finally resolved. However I lost all of the changes made between the first "fix" and the second one. Emails that were received during that time also disappeared.

    Now they're sending me threatening emails regarding particular types of files that have been part of a site for nearly a decade. When I respond, they don't seem to understand English. I'm done with this. After 11 years, it's extremely difficult to find a reason to continue hosting with Inmotion.

    I would strongly advise against anyone doing business with this company.

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    Gifty

    5 — 

    Inmotion Update

    Inmotion is pretty good and I couldn't agree more with the comments already here. One thing about the article you need to update: they no longer provide free backups. It's now paid. Customer support: uhmmm I'd say 50/50. (But 90% of the time good). Sometimes good, other times bad. In some cases they don't seem to know what they're doing and even though they have a good customer response time, they sometimes don't do things just right. And are quick to tell you to get a developer when clearly the Person attending to you have no idea whatsoever he was paid to do. Server uptime: lately I'm not impressed. Even though Inmotion deserves 5 stars in my heart, I'm taking two stars out until they change. Because they have a great team of customer personnel, they sometimes forget the customer is always right. I recommend this platform though

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    Carol L

    5 — 

    Inexperienced? No Problem!

    I transferred my work website to In Motion Hosting because they are in the USA. I am an inexperienced web developer and every stumbling block I came across, In Motion had a well defined How To page. They have assisted in web transfer, set up of new site on WordPress, and more. I am still in the learning phase of WordPress but have had a feeling of security with In Motion having my back.

    In Motion chat is the best. They answer quickly and stay with you as they help you work out any problems you may have. They also follow up to make certain that you are satisfied with their resolution. I am very pleased to be working with such professionals!

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    steve

    1 — 

    Problems from the Get Go

    I am not a tech guy and paid a previous company to convert my website to Wordpress (PHP) platform. When I signed up for Inmotion Hosting back in January, they said everything was transferred correctly. My site came up, so I was good. I didn't need to change my website until March 2020. By then, I couldn't retrieve my .php website from my previous hosting company. Inmotion didn't transfer my .php wordsite over to their platform, but uploaded my .html website (non-Wordpress site), so I couldn't access my website in Wordpress Dashboard any more. I hired a web designer spending $130 to see what the problem was. They found the files but said they were .php.bin files and Inmotion would need to be saved in the proper format for them to access the correct files and upload the correct website. I've found Inmotion chat staff to be incompetent. Calling support is not much better. Have to wait on hold over an hour, then spend another 1 1/2 hours on the phone for them to try to fix it only to be told they'll have to escalate it to higher up people. It's been three days and no response. I am a small business and this kind of service/support is unacceptable for their mistakes. They also try to weasel their way out of responsibility when on the support chat or phone with them for their mistakes.

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    J. P

    5 — 

    Superb Support

    I don't understand the negative reviews for inmotionhosting. I've been through three or four hosts and inmotion hosting is by far the best. I've got a shared and a vps account hosted. My primary metric is support. You log into your customer portal, click on chat and unless there's some major outage going on, you've got a capable tech on the line within minutes. Very few things need to be escalated so your issues are solved extremely quickly. I've had them migrate a vps server (CENTOS upgrade...done within 18 hours of request) and rebuild a firewall (done within 2 minutes of initiating the chat) in the last week. I have no idea how pricey they are because my time is much more valuable than any incremental monthly hosting cost. When they can solve a down time issue within minutes, that's worth hundreds to me. Buy with confidence.

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    corey a

    5 — 

    True Professionalism

    I think Inmotion EPITOMIZES professionalism in all aspects of their services. I usually have to contact tech support for various issues on my site and they could not be better in addressing and resolving these issues. My only challenge is their verification process and I change my PW from time to time and sometimes I forget to save the new one and then have to go through the reset process before they will help me and hey it's not their fault but it is frustrating. I have been with them for ten years and will stay with them forever

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    Adam S

    1 — 

    Painfully Slow

    I recently recommended InMotionHosting's (WordPress Hosting - WP-2000s) to a few clients. I thought I was providing a superior product to what they previously were using (GoDaddy). Boy I was wrong. Front-end performance is so-so, but nothing exceptional. BUT where I was flabbergasted was their back-end performance.

    I uploaded 11 images into WordPress. These images totaled 11.2 MB. It took over SEVEN minutes to upload those 11 images. The CPU usage in cPanel was maxed out. So while I was waiting for these to upload, I went to my personal website, logged-in, and uploaded the same 11 images in less than 60 seconds. (I'm using A2Hosting on a mid-level plan that is comparable "on paper" to the InMotionHosting WP2000s plan).

    I reached out to InMotionHosting support and in summary was told that "Speeds Vary" on the backend. Which translates "Sorry, You're Out of Luck, so pay 4 times as much for our VPS hosting".

    I wouldn't recommend them to anyone.

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    d. s

    5 — 

    All my problems went away

    I shifted to a VPS plan here, closing two siteground accounts because of a recent large price hike - and thereby I not only saved a lot of money but also got remarkably better speed. Plus, the access to WHM gives me so many more options to deal with matters that otherwise required a ticket on the SG GoGeek tier. Customer service has been fantastic. I cannot say enough good things about my InMotion experience. (I have four other accounts at SG...they are going to be ported over, too.)

    If you are managing sites for multiple clients, you should be considering an InMotion VPS package.

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    Tina

    1 — 

    The worst ever

    In the beginning they were great. Now our sites can only be accessed via cellular service. First was told by one of the rudest technical support specialists we needed to upgrade to a more expensive plan. (After at least 4 yrs why?). Then told by another one that piped sunshine that was wrong and our ip's had all been blacklisted? Again after 4 years why? Last one said it looks like a plugin, but let me turn this off and it will work. It did for a few hours. Today, we are waiting well over 30 mins to get another theory before we switch to another web host. The bigger they get the worse they are. They don't seem to care and have ppl working technical support that have no clue as to anything other than to say your customers have been blacklisted due to too many failed logins. Um negative, they don't login neither do we and we can't even access it. OVER THEM!!

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    Nancy W

    5 — 

    100% Absolutely Recommend InMotion

    I am a VPS-1000 Reseller with InMotion for almost a year. After creating wordpress websites for customers in GoDaddy, BlueHost and Network Solutions I needed to bring the hosting under one umbrella because cPanel is not available at NetworkSolutions(!) and costs extra with some hosts. Same for SSL certificates. Being a one man shop, it's hard to be an expert in web world but I dig in and try first knowing I may get stuck... so excellent 24/7 tech support was critical in my decision - which I researched extensively. Obviously by my review title, I recommend InMotion without reservation. My VPS-1000 plan is affordable, cPanel (& Softaculous), AMP and WHM have me flying through tasks I never thought I'd master much less understand. Their tech staff is 2nd to none. They've helped me through the dumb questions and highly technical challenges. Wait time is very reasonable (often less than 2-3 minutes) and the chat summary is automatically emailed for review and links. To round out my happiness are blazing fast websites with minimal TTFB. I could go on but need to run. Do yourself a favor and check out InMotion. You'll be happy you did.

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    Frank P

    5 — 

    A fantastic webhost

    I have had a dedicated VPS-based website with InMotion for 5 years and have nothing but praise for them. Before that I suffered through slow, wonky web hosts that just couldn't handle the traffic and/or technical requirements that I needed. Once I found InMotion, I never looked back.

    I have found their uptime and speeds to be fantastic. In the past, with other web hosts, I didn't find that to be true. And those are critical issues to me. Their support department has been excellent. 24/7 coverage by chat or email. Every time that I've had to use them they have been prompt and helpful.

    Now I have seen some of the other reviews complaining about speeds with InMotion and all I have to say is that this is a common problem with shared plans. It's a matter of balance and all you need is one resource-greedy website on a shared server to slow everything on that server down. And it's a dynamic problem that can't be planned for. For instance, someone doing a huge download from the web host during prime time hours will kill your website. So if it's critical to have website performance, then you'll need to pay for a semi-dedicated or dedicated plan. There aren't any free/cheap rides out there and there are compromises to everything.

    All that being said, I am extremely happy with InMotion and don't plan on going anywhere!

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    Wilfred

    5 — 

    Nothing but good for over a year

    My experience is definitely better than some of the reports below. I'm signed onto a VPS tier and have experienced zero downtime, and on my big sites, far better speed than I was getting on Siteground. (Consequently half of my five SG 'GoGeek' accounts have been migrated to InMotion and the rest will follow by middle of this year - I can put them all in one account!) One of the benefits of the VPS is that I can now assign clients their own cPanel.

    Of course, this makes me a hosting engineer, not a consumer of midgrade hosting. But I get to charge for that, ie, collect rent.

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    Anthony

    2 — 

    repeated security problems with no inmotion hosting resolution

    love inmotion's live phone tech support when an expert who knows what they are doing answers. But when someone who doesn't know what they are doing, or doesn't want to help answers, problems go indefinitely :-( Hope one day they can be more consistent with their hiring & training practices, before they allow a person to answer support calls. What would have been a 5 star review, has to go down to a 1 star on security and lack of resolution. Their backups fail multiple times. When their servers go down, their backups do not restore data. If combined sites have more than 10 gig (with emails), then ALL BACKUPS FAIL :-( Thankfully i have a security system to delete malware that keeps popping up on inmotion shared server hosted sites, but it's awful that they don't offer a way to find out how someone is able to hack into their servers and place these into the sites over and over again. I even deleted wordpress and all plugins and put a simple text/php site and still had to cleanup malware on one site ;-( When calling support, they simply want you to pay $300 a year per site to sucuri to try to find why inmotion is not able to provide secure websites as promised on their front page? Frustrated, since I don't want the hassle of moving all files and websites somewhere else and LOVE inmotion's live tech support. I've used some sites with chat support and found them to be a huge waste of time to resolve simple problems.

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    David

    1 — 

    Held my Domain Names Hostage

    I've used Inmotion for a number of years and have experienced a number of issues. The CPU usage is maxed out in no time, security on the server has been an issue with costly remedies and my websites have been down because of an ongoing issue with tokens. The most recent problem however relates to an expired credit card. Though I renewed with amended details Inmotion failed to take any payment and consequently my domains registered could no longer be used. However, to use my two domain names again they were going to charge me $200+ as a penalty. I'm moving all my other websites to another server after many years and thousands of dollars spent with Inmotion.

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    Karen

    1 — 

    No Concern for Customer Satisfaction

    I used inmotion hosting for a number of years, and they charged me for services I never used. When I pointed this out to them once I figured it out, they refused to refund any $$$. I also had problems with them throughout my tenure and their customer service was less than helpful. They have no concern for your satisfaction as a customer. Finally moved it all out to another.

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    Victor L

    1 — 

    The worst

    Had 23 websites including emails up and running for one year. Suddenly, the server went down and they said it was a fsck issue, they lost all my data and emails and had no security backup. They apologised for the inconvenience and said it was impossible to recover the data ... Worst service EVER

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    Warren M

    5 — 

    I love these guys!

    I am a freelance web designer who started out 4 years ago with Go Daddy. I thought for most of that time that they were awesome, until I realized they weren’t. After reaching 30+ sites online with Go Daddy, I switched to what they sold as a VPS. I design exclusively with WordPress and an issue occurred on my new hosting plan because I followed the direction of one of Go Daddy’s senior level support agents. I couldn’t edit any of my sites as a result and they informed me WordPress is outside of their support parameters, BUT for a fee, I could open a paid support ticket. They couldn’t tell me what it would cost either. I was furious and soon also found out I didn’t really have a VPS, even though I was told I had one and I was paying for a VPS. Turned out it was shared hosting with enhanced resources. That’s when I decided enough was enough and found InMotion Hosting. I could go on all day about InMotion Hosting’s products and support, but suffice it to say that after comparing all the hosting providers out there, InMotion was the best choice on paper, so I migrated all my sites (nearly 50) to InMotion with much skepticism. That was a year ago and I have to say that moving to InMotion was the best decision of that year. Their resources are amazing and their support is even more amazing. Their technical staff is the most knowledgeable group of people I have ever spoken with. They fully support WordPress and they have never given me incorrect information, something that Go Daddy did about 50% of the time. My hosting plan has more resources, including free SSL’s and free business email for less than I was paying with Go Daddy. I also had to pay for SSL’s and business email with Go Daddy. I have experienced the worst in hosting with Go Daddy and now I enjoy the absolute best in hosting with InMotion Hosting. Save yourself some pain and frustration and learn from my mistakes. If you’re a freelancer, like me, with a growing business, do yourself a favor. If you want the best support on the planet and real VPS products, go with InMotion Hosting. You won’t regret it.

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    Angry C

    1 — 

    Too many intermittent outages

    My WooCommerce website has experienced intermittent outages that InMotion Hosting support cannot explain or fix. A little over 3 months ago, they said I should upgrade to a private IP which I did and nothing changed. Nothing. The slow speed has continued even after optimizing my WP site and getting a higher GTMetrix score than another site hosted with HostGator. I am now told to upgrade to VPS for a better experience. I am planning to transfer this site to HostGator whose customer support is very slow of course, but at least their hardware is robust and eliminates the need for constant customer support.

    My short version is: InMotion Hosting is NOT reliable for an online learning portal or a WooCommerce site. Even the Pro Plan that I am on is not reliable. Be careful. Extremely careful!!

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    JL

    1 — 

    Worst host I've had

    I've been with IMH since April. I should've left after the first few weeks when they couldn't even migrate my sites over properly - they were up and down constantly so I lost a lot of traffic and revenue. When you switch to most other hosts there is no downtime. Every issue I've had, support is abysmal. My sites went down three different times in the past month for several hours at a time with no explanation. Their % uptime claim is a LIE. The last time my site went down and I tried to contact support with no luck - finally I got a voicemail that they suspended my site! I tried to access it and there was a huge warning for all visitors that my site was suspended. No prior warning to me whatsoever. When I called upset, they couldn't even explain why they did it! I finally just switched hosts again and now I don't have to worry about the idiots at IMH. The final blow is that they force you to call them to cancel - and they want to charge a $50 cancellation fee after all the money I've already lost because of them. What a JOKE.

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    Stan J

    5 — 

    Service so good, I forget about it....

    I have used a number of hosting companies over the 30 years I have had accounts and all start out good but as they grow or get over taken, support and tech performance drops. On average I have stayed on a host 6 years each. The prior one started great, very personal service which I recommended to others until I couldn't and had problems for a couple years before giving up and rebuilding on another host. These are Virtual Private Server accounts and host a number of my web sites. From a happy developer I tried InMotion and from day one, the included options, speed and not hassle impressed me but as as sites got heavier in MySQL calls, I noticed a curious trend, everything keep getting faster. I had a real problem transferring important database files from the old host, but making the move to InMotion was so smooth and when asking for assistance, the response was immediate. OK, the options, price and performance has been great and only improve with time but what, for me, stands out the most is the incredibly fast, accurate and pleasant dealing with support. I do not need it often, and when I do, it is always something I did wrong and they find it and correct it in seconds to minutes. But everything has been smooth with no contact with support for several years and suddenly I had a PHP problem on the sites that used it (wordpress, Joomla, etc). I tried to figure it out myself but after not having any dealings with the sites that had been flawless for years, I had forgotten how to even go about it(I am a business person who writes PHP scripts for specific functions and I am not a qualified Admin) so I contacted support via the Chat interface although there are alternatives to chat. The time before my query was answered was less than 2 minutes. The person who replied was not in that department of tech support but had all my records and specifics and asked me to hold on for 8-10 minutes while he arranged for the people who did handle PHP issues. In 3 minutes he returned to the chat saying the problem was a mistake in an update and to hold on 8-10 minutes. In 4 minutes he returned and replied they found the problem and corrected it and asked my to check all the sites. They all returned. All contacts have been friendly, professional and FAST. It has been so trouble-free, I forget about the sites and attend to business, whereas in the past I spend 1/2-1/3 of my time on web and email issues before Inmotion. This account is for VPS(twice the features and 1/2 the price of my prior hosted VPS). I am guessing that the same high standards are applied to support with shared accounts also.
    Stan Jacox

    VJ Services Ltd
    Tickets and Tours

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    Reine S

    5 — 

    Customer Service Excels

    I’ll get to the point – I have been so impressed by InMotion’s customer service that when I recently had the occasion to reconsider my webhost I didn’t bother to look at other options. I’ve been a client for several years and have consistently found the team to be generous with their time and expertise. As someone whose knowledge of websites is limited to using a template and adding a little CSS and HTML, customer service is paramount to me. This was especially appreciated these past few weeks when I undertook the task of revamping my hosting plan and rebuilding my site. From the sales and billing crew to the awesome technical support staff, everyone was courteous and respectful; quick to respond and worked with me to resolve any issues I had. InMotion has my back and that is why I remain a happy and satisfied client.

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    Michael P

    5 — 

    Fantastic Support

    I'm just an average Joe with a few websites. I'm banging my head against the wall spending hours looking for hosting. I have enough experience to know cheap hosting SUCKS! I spent a few extra bucks and tried In Motion Hosting. I've been with them for 4 years now and I am NEVER going back to cheap hosting or any hosting using email support. In Motion has awesome support with LIVE CHAT! Anything I can't fix, they fix for me...and they are happy to do it. Just stop looking at other hosting companies and go with In Motion.

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    Knox B

    1 — 

    I regret using them

    InMotion came highly recommended, so I moved my large iphone photography site there a year ago. There have been all sorts of issues ever since, mostly downtime, and often very slow load time of pages. I am happy to say that I have migrated my site to another ISP. I'm afraid InMotion is like so many other ISPs I've encountered over the past twenty-five years of building website: great early on, but then they get sold or greedy and overload their servers and services decline.

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    Meerkat

    1 — 

    Network/Hosting Services Grossly Unreliable

    I don't know how they compute their availability numbers, but they are totally false. They have had an ongoing east-coast network-wide service outage for the last 3 days that does not get reflected in those numbers. Server performance goes down significantly as they overpopulate it with hosting clients, to the extent they bring everything down. FTP services can take all night just to upload your site. The subfolders of URLs are treated as case-sensitive, sending visitors 404 page not found errors for the most trivial improper case usage. You can't add an Add-On domain without creating a backdoor subdomain on your primary domain you started service with, which is pretty sloppy. You can't even hide or disable the subdomain alternate access to your addon websites. Most of their technical department is pretty incompetent, taking an entire day to set-up a basic website with numerous problems like erroneous whitelisting some goofy IP I had nothing to do with. If somewhere along the line you accidentally flub a password to any of their resources a few times, their firewall locks you out of complete access to your own site by blocking your IP. This includes your site's management portal. And the final straw is their 'unlimited' disk and bandwidth availability to shared hosting clients is a lie. They will enforce restrictions at random if they feel your usage could impact performance of any others on their overloaded servers. Bottom line is even at their lowest price offerings at just $3.99/mo., you still won't even get what you pay for. These folks may have been pretty good at one time, but now they are just someone you want to stay clear of. If you doubt anything I\'ve said, you can go online with a chat with them at https://secure1.inmotionhosting.com/amp/chat/amp-pre-chat. But be prepared to get some less than courteous responses to some of these pointed questions.

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    Michael

    1 — 

    The Worst of All Hosting Companies

    We run several dedicated servers and found that InMotion Hosting was the most incompetent and irresponsible. We've found that there were back-end cluster API issues that prevented our customers from sending and receiving mail properly. These are the settings that can only be changed by the host. I contacted support no less than 200 times in one year trying to resolve an avalanche of problems. They would fix one issue and create 4 new issues to deal with. We had other issues when billing didn't auto-draft and shutting down our server. When we went to renew they wanted double. You will receive push-back and attitude from support when you are in dire need to resolve issues that they caused. InMotion Hosting destroyed our company and caused irreparable harm to us and our customers. Choosing InMotion hosting was the biggest mistake I've made for my business and my future.

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    Former C

    1 — 

    InMotion Shared Hosting Sucks

    Your web URLs will be case sensitive, causing 404-not found errors on the simplest case typos. This can have a huge negative impact on search engine ranking. They block your IP is they detect a few failed password attempts to any of their resources, essentially locking you out of the management of your own website. They misconfigured my website so that FTP and MySQL didn't work at all, and erroneously created a rogue whitelist containing an unrelated IP address that prevented me from access many hosting resources. AMP and cPanel are often excruciatingly slow (even unresponsive at times), and FTP can take most of the night to upload a single website. Shared servers are so taxed with so many websites that they recently had a server farm meltdown that took thousands of websites down for over an hour. Requests to move me off the affected servers so I could get my website back online were systematically ignored. When adding one of the free 'Add-on' domains, you find that they also create a piggy-back subdomain of the same name with your main domain. This 'back door' to your add-on domain cannot be hidden or disabled. This company may have been pretty good in the past, and they control much of the reviews about them on the Internet, but their shared hosting services are barely reliable enough for personal websites. Don't use them for your business websites no matter how economically attractive they initially appear to be.

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    Tina C

    1 — 

    Don't waste your time, unless you want to use it all troubleshooting

    For two days, their website did nothing but spin when I would click any options. Against my better judgment, I still transferred three websites to them. Two of the requests to transfer instantly failed, after calling repeatedly, I was told the email addresses weren't valid, despite having received the emails the transfer was in process. Finally fed up, I called customer service and asked to be refunded all the money that I had paid. The customer service agent was argumentative and refused to refund all of my money for the non-working transfers.

    Today, I get notified the business website I have on this site is being glitchy, so I attempt to log into WordPress, as I have on at least two other occasions. Oddly enough, my login suddenly doesn't exist, and I can't access my website. Unknown if this is related to yesterday, or if they just simply don't have it together.

    I will not be using this service again.

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    Victor

    5 — 

    Their service is great

    We started out with the Power Plan and upgraded to the VPS to access more resources. The experience has been excellent so far. Their support is responsive and friendly. Their service is very flexible in switching between plans. They offer great website transfers without downtime.

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    Dr F

    4 — 

    My experience was much better than other people's

    Website and email went down. First time I'd had a problem in the last year. Apart from a LONG wait in the queue, I was impressed with a knowledgeable reply to my query, and a helpful follow-up web chat later (in terms not too technical for me) has almost resolved the issue. The exception is that my British ISP hasn't resolved some DNS issues, but that's not Inmotion's fault. I'd recommend them.

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    Steve

    1 — 

    Godaddy is better, and that's bad

    I have dozens of websites and I like to use a low cost host like in motion for temporary sites and other small projects that don't need "real hosting". So far I have had 2 sites hacked, and 2 other sites randomly loose database connection. Chat always gives a warning that there is high volume and long wait times, I mean even at 2AM. Time to migrate to another low cost host.

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    Lisa

    5 — 

    Excellent Customer Service

    I have to say, I'm shocked to see all these negative reviews of IMH as I've had nothing but a positive experience with them over the past 3+ years, especially their tech support. I've used the shared hosting plans for my site and my clients and have always connected with support (I mainly use Chat) quickly - like under 5 minutes - and have had very friendly, knowledgeable folks that have gone above and beyond to make sure things were worked out quickly and correctly. This is the main reason I've been recommending them to my clients because I know I can get good support quickly and consistently. Unless things change drastically, I'm happy to stay with IMH and will continue to recommend them to my clients.

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    Shaun B

    5 — 

    Excellent and attentive service

    I moved from GoDaddy to Inmotion on the strength of a recommendation, and they have not disappointed. Inmotion has always been available to support my attempt to launch a website, I am a newbie, and totally unfamiliar with the process. My phone calls, online chats, and their customer service representatives, and there have been several, have all been patient, kind, and understanding. They have even caught my errors for me, fixed them, and got me back in the swing of things.

    This is also the first experience with Wordpress as a website authoring tool. So far, it's been a good experience, as well. I'm expecting the rest of the development process will go just as well, and I'll be launching my own website in a few days. Getting my site email up, on all my devices, was quick, and easy. That was a huge relief for me.

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    Michael G

    4 — 

    Solid performance and support

    I am very happy with InMotion Hosting. The support has been fast and accurate, providing the right fix or answer up front. My needs are basic and InMotion has provided great service.

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    Sergio R

    5 — 

    Best Support I've Ever Seen on a Hosting Service

    For me, inmotionhosting has no comparison with other hosting services. Prices are commensurate with the plan you want, and in my case, I have two plans with them. One dedicated and another VPS.

    For those who want to have a serious business on the Internet, inmotion is the most suitable, especially for the exceptional support service.

    All my problems are always 100% solved, either via chat or via ticket. I've tried other hosts in the past, I've been a siteground client, where chat technicians understand almost nothing of what to do, very different from the highly skilled inmotion chat team, which is of the same quality (ie maximum quality) as those who serve via ticket.

    It's an amazing team that even in a situation where I wanted to do something that I thought was via server, they solved my problem by giving me custom PHP code for my wordpress. This time it was way above my expectations.

    I've had dozens of advanced settings that I asked to do for myself on NGINX, CPANEL, WHM, DNS, just to name a few, helped me defend myself and stop DDoS attacks.

    If you have to compare hosting service vs. hosting service without giving HUGE IMPORTANCE to the technical staff who will be by your side for years helping you, you can take a big risk of having your online business paralyzed even for days if there is a serious problem.

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    Hosting

    1 — 

    Little to no customer service via Chat

    Last two chats I initialized for questions I had to do with my accounts, the first chat was null and void. The representative had NO IDEA what Site Builder was, a feature in the Control panels. Didn't even know they provided it. So there went any chance of me knowing how to work around an error I kept getting. He didn't attempt to transfer me to someone with knowledge either.

    Second chat attempt, I'm simply asking where I can find a complete list of all the CP services and features. I was sent to a page that has a bullet of 10 features. I asked for a complete list and was ignored for another 40 minutes after I repeatedly asked if someone was still there. No answer.

    I’ve been a customer for many years and I'm not feeling the love. Time to go somewhere else. I've sent chat transcripts to the manager for feedback, I receive apologies but still can't get help when I need it.

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    mm2

    2 — 

    works OK but has false advertising

    I'm using business plan for two years. I believed the domain fee is included in the monthly fee, but it was included for only the first term of contract, and they applied regular domain fee from this year. It was not written ANYWHERE in website, so customers are easily mislead to believe domain fee is included in server plans. I think this is false advertising.

    Also, they added Backup Manager service without my permission. It is for free for the first contract term, but will be charged after the first contract ends. Fortunately I noticed it and canceled the service before they charge on me, otherwise, I had to pay another fee for unwanted service. Through these experiences, I don't trust InMotion Hosting.

    However, server performance is stable enough and I don't want to waste my time to change my hosting server again... so I will be using the company for a while. Just be careful and check your bill periodically if you use it.

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    Scott N

    1 — 

    I wish I would have read reviews before I signed up...

    I woke up one day to find IMH had lost 5 critical data tables. ALL of the content from my entire site, gone. When I asked them to restore it, they told me I was out of luck because my site took up too much memory (>10 GB), and so by default the server was not backing it up due to my hosting plan. It's fortunate that my developer had a manual backup from 2 months ago. But still, they two entire months of article and valuable metadata. And, if you look at IMH advertising on their home, they claim that restoring the data is available upon request. I was very upset when I found that they had lost the data and could not restore it.

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    Amy

    1 — 

    You Will Get Hacked On This Hosting

    We've been with inmotion for a couple of years now and they have forced us to shop around and to get out of this terrible company. About 6 months ago we had WHM and our website down everyday and their support or chat gets flooded by users and no way to get help. Message almost always is: west coast servers technical issues that are being resolved. Plus our server got hacked and we tried many many times to get them to secure their servers with no luck and we had to pay out of our own pocket to have things fixed. SO anyways, save yourself a headache and do NOT deal with inmotion hosting.

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    Mark S

    1 — 

    Unbelievably poor

    Wow I am not a customer but my customer is and he was dealt with in the most callous and arrogant fashion. He had a mysql db hosted with them, <300mb and they insisted he change the way it was accessed, fair enough. They engaged us to make this change but before testing was complete they cut him off refusing to even accommodate him for 2 weeks. This application had been running for 3 years with no issue. reasons given were to "stabilize the server". Scary if things are this fragile. The contact refused to budge, extorted a very expensive upgrade to access their data. Obviously very stressed as his business was being held to ransom he called back and through another staff member was at least able to get a complete dump of his site and we were able to move the data to a more reputable host. I have never seen such a poor and arrogant response and was appalled. Do yourself a favour and find a better option, if I could give less than one star I would.

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    Greg R

    1 — 

    Give InMotion a miss - very poor

    We have used InMotion for 3 years, hosting a SQL database that we used for the core of our small business, maybe 6-8 user connections.

    In 9 May 19 IM told us that we had too many dwelling connections, and we had to change our software or lift our plan to VPS. Fine, so we started developing software to make the change.

    On 13 June we were disconnected. Permanently. No 48hr notice email, nothing. Just an email saying our connections had been suspended. InMotion Systems support did not want to know, did not even want to switch us back on to allow software testing at our end to complete, totally obstructive and difficult.

    To cap it off, they also disabled access to our C Panel, so we could not even get a copy of our data out !! After some calls to Accounts (V helpful) they sent us a ZIP file of our data, not even switched us back on for 24 hrs to allow access!!

    AVOID INMOTION unless you want the systems nazi's to kill your business and put your valuable data in danger. I would not go back if they paid me.

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    John W

    1 — 

    Not The InMotion I know

    I've been a long time InMotion customer for many websites. Originally, on shared server and more recently on VP. Used to love their customer service/technical support. In the last year it has deteriorated to the point of useless. Today's queue to chat I was number 69. Tech support (when finally got through) has been inexperienced far more often than not and even occasionally just lied or guessed and had to be walked through. Once in a while I get a gem of a tech support person which used to be their standard but now the exception rather than the rule. If I weren't so busy at the moment I'd (with enormous regret) have already switched to another company. That is a move I will be making when I have the time. I do not recommend and that is after years of referring business associates to them. I've asked what the problem is on several occasions. New ownership looking for bonuses by cutting back on service? They say no. They've acknowledged there's a problem but won't elaborate. If I thought it was a growth issue I'd stick around but they don't want to elaborate and I don't want to be left in the dark about an essential business service. Frankly, after the last year's experience, I would not use them if they were free, as without support it has no value to me. I'll miss them as they were excellent at one time.

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    UnhappyInMotionHostingCustomer

    1 — 

    Held Hostage on InMotionHosting

    I had an account with over 48 websites. InMotionHosting sent me an email that ended up in my spam folder. Two days later I found the email saying I had malware, just as my websites all went dark. InMotionHosting put my entire account into quarantine, and refused to tell me what malware I had, and where it was. So I went to use the Cpanel Malware Scanning tool, but low and behold it was missing. But there was an invitation to use their Partner - Securi to clean up my account. Securi wanted $1800. A yearly account with Securi would cost $200 per domain. Hmmmm, something feels a bit fishy.

    My account was locked down. I couldn't scan the files. I couldn't use a tool over ssh to scan the files as that was locked down. In other words I was in a Catch 22 situation. After being held hostage for over a week, I finally found other hosting. Told them of my plight, and they said no problem. They copied over a backup of my Cpanel, scanned the quarantined files, and provided a log of the malware and location of the files. I was able to clean up the files, and use the Cpanel Malware Scanner that used to be in Cpanel at InMotionHosting to check and double check all my files. Copied over to public_html, and my sites are back up and running.

    InMotionHosting failed at customer service. InMotionHosting probably propagated the malware through other accounts and made me and countless others pay. InMotionHosting will not refund the money for the unused portion of my prepaid year of hosting.

    Oh, if you have high traffic on one or more of your websites, you will be throttled, and your users will complain of a very slow website. The InMotionHosting shared Database Servers are barely chugging along at times.

    In short, runaway from InMotionHosting.

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    Robert

    2 — 

    Free Auto Backups That Will Cost After 90 Days

    They seemed okay (more or less on par with other hosts I have used over the years) until recently. I've received several e-mails about their new automated backup service that they're offering for free for 90 days. When I went to login to CPanel today, I saw a note saying that the free service will end in 80'ish days, and then I will be automatically charged for the time remaining on my contract. I did have the option to cancel said service, but I had to cancel said service, else be charged. Mind you, this is not a service I asked for. It is not a service I signed up for. It is something they just gave me, and then were going to charge for after the free bit ended. I contacted them and suggested this was illegal (or it should be). If not, at least unethical. I'm going elsewhere as a direct result of this before my contract ends. I would advise you to avoid such an unethical company, too.

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    Buzz

    1 — 

    Extreme Deficient Customer Service

    Switched to them. Had a week where I could not get email running, and NO ONE responded to emails, chat was clogged for hours on end, and even called the sales rep who was so "I am all over it" when I started, said it is not my issue, and I can't either help or get you any help. Finally got going, and a month or so later needed to set up an IMAP account on my android phone..works fine for sending, but absolutely not functioning for incoming. Chatted once after a long wait, sent another email, and 24 hours later no response. (But they promote they have 24/7 support. Plus, for some reason, my new email address is reportedly, by many contacts, going to their spam folders. I regret hooking up with them, and hate to change again because it is a problem in many ways, but if this doesn't get any better I will.

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    MB

    1 — 

    Downhill badly in recent times

    When I started with InMotion I paid up for two years reseller hosting in advance. There were no problems at all to begin with but uptime is a real issue now along with speed. They deny the speed issue each time I speak to them but it is obvious if you keep a constant eye on your sites loading times.

    And guess what, the login to the admin is down right as I submit this. You wouldn't read about it.

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    Reviewer

    3 — 

    Service Varied Greatly

    I have both dedicated and shared hosting accounts with IMH. The dedicated account is great, and their customer service for dedicated accounts is also top notch. The shared hosting account is a whole other matter. There are constant errors when creating domains, and the tech help people are not the same and don't provide the same service on a shared hosting account. The dedicated server people will spend all kinds of time making sure things are working properly, going above and beyond the call of duty in most cases. The shared people tell you things like, "We don't handle xxxx, this is your problem". (Not those exact words, but you get the point.)

    I'd recommend them if you're doing a dedicated server, but they're completely average when it comes to what most inexperienced people have, shared hosting. I sometimes ponder why they would provide such a difference in service, particularly when a person with a dedicated server usually has much more expertise than someone on a shared plan. It's sort of like kicking you when you're down, if you know what I mean.

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    Andre

    1 — 

    Definitely not recommended

    I'm still a customer of inmotion hosting but if they keep going down the road they are at, it's not going to be for long.

    I have a VPS account and got a warning that crawlers were abnormally hitting the website. I went to check and inmotion had taken down the website. After talking with support i did some preventive measures recommended by inmotion to try to reduce the crawl hit and that was it.

    However 2 weeks later i start to notice a traffic drop, pages showing up on search results in a weird way and by chance i checked the htaccess file. That's when i found out that someone from inmotion had tampered with the file and basically it was blocking all traffic from any bot. I was like seriously?!

    In conclusion, inmotion asked me to take action and i did what they had recommended but they went behind my back and blocked crawler access to the website. In my book this is a serious offense and i'm not going to leave things as they are.

    Thank you for reading.

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    prof

    1 — 

    Sad,sad,sad

    They have no adequate backup plan for your email, maybe even your website. Just found out that my email has been deleted, 20 years worth, and all they can say is that their backup of yesterday does not have any content. They told me they do not archive emails at specific points of time, so their backup plan is to overwrite the previous backup. Really that is a backup service. They basically have wiped out my email history and have no way of recovering it!!!! I'm a small business that relies on my emails. I backup up my standard data nightly but fully expected a provider to at least backup my emails.

    What kind of provider runs like this??????

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    Ron

    1 — 

    If you want to develop a web based business run from IMH

    I have been a customer of IMH for just under 10 years. This year I finally decided to get serious about developing a web based business. Read carefully the previous review about email marketing before EVER using IMH for business purposes ("Email Sending Issues" December 31st, 2018 review here).

    While researching search engines and how they rank you within their searches I discovered that the number of "clicks" to a site determines where you rank in a search on a search engine.

    Once I had fully developed my site and implemented it in production on a VPS platform at IMH I used a tool provided by IMH to generate email "campaigns" which are marketing email intended to generate "clicks" to your website. Before doing this I communicated with IMH support because in the past some other large emails I had sent using the "shared" hosting not the VPS solution had gotten my domain suspended (not a good practice if you are going to support eCommerce as a hosting company). I had moved my domains to VPS thinking that IMH would be more flexible with this policy. WRONG!

    After communicating with IMH support I throttled the PHPList app (the app that IMH provided) to the recommended settings under 240 email per hour (I set it to 203) and after a couple of campaigns I set PHPList to only send 1 email to the same domain every half hour (this kept me from alarming yahoo mail servers and a couple of college mail servers and mostly avoided greylisting).

    Last night IMH canceled my account (My business website is now inop thanks to IMH). In the article the author asks the question "Is IMH resting on it laruals"? The answer is a resounding YES! They have not kept up with what reality is in the eCommerce era and their policies are in direct opposition to developing and marketing an eCommerce site.

    Just a side note. Until last night IMH Support in my mind had been excellent. I am an Information Technology Systems Engineer (I build and support hardware and sometimes need help with software and settings) and there are times when support gave me direction and let me resolve my issues and other times I turned it over to them and they took care of it.

    If you are just blogging you are fine as long as you don't email your members newsletters etc. I would not recommend any type of eCommerce site be hosted by IMH on any of their services.

    MY SINCERE RECOMMENDATION IS TO RUN FROM INMOTIONHOSTING AND DON'T LOOK BACK!

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    Success

    1 — 

    Emails sending issues

    We just discovered that Inmotion has a very big gap of performance regarding mass mailing. They suspend your account if you use their Smtp settings to send mass emails. Their system is not strong enough to support mass mailing.

    If you are a company be it small or big and that you need to send mass emails to your customers then do not use Inmotion services Hostetter seems to be more performant in that. They allow mass mailing and the sending is 99x faster than Inmotion.

    So to those willing to use their mailing list or to get in with their customers through mailing do not chose Inmotion they are not good in that too weak for that hostgator is stronger faster and better go there.

    This is a true review based on real life experience. We can provide proves of that. We have been obliged to delete 12 email accounts from our hosting account with Inmotion to create 15 néw emails with hostgator.

    We sent over 55600 emails with hostgator and so far no problem but with Inmotion we sent 4200 and our email account was suspended for too much emails sent.

    I hope this review can help companies and privates in their choices

    Thanks

    Success to you

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    Arthur B

    1 — 

    Gone down hill lately

    Lately, I've just been getting one problem after another. I keep calling, waiting half an hour to talk to someone, they fix the issue (eventually) only to introduce a new error. Honestly, I've lost all confidence in their ability to run a smooth operation. Shame. Been with them 7 years, but not much longer.

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    Boris

    1 — 

    If i could give 0 stars

    For comparing, Inmotion VPS plan is worse than much cheaper shared plan on Siteground, it is slower, websites can be inaccessible, and at the times slower than usual, which is a total shame for the money they charge. Support is also a disgrace. When you have pre-sale questions, the support will answer you within 30 seconds, but when you have any technical issues, you will wait for 30, 45 minutes. After waiting for that much, support can answer, and if you are not there within literally few seconds to respond, they will close the chat for inactivity? Even when they answer, they tend not to fix your problem, so you have to contact a few times. This is my 3rd hosting provider in the last 4 years, and definitely the worst one. Can't wait to forever leave these scammers!

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    Vale S

    1 — 

    The worst hosting and support I've experienced so far

    Avoid this company at all costs. Our websites kept crashing right after we renewed our . Also, there is NO WAY you can get a refund so they are basically stealing your money if you hate their service. We had live products launched that kept crashing for days (and we were losing sales because of that) so they forced us to give them more money so they would dispatch more traffic to us.

    Also, they will not accept PayPal payments (and online company mind you) because they want to have your credit card in their system.

    It has the worst customer support I've encountered that say lines like (and I am not joking) "This is how technology works and that is why it's slow". They have no idea what they're talking about.

    This is literally the single worst hosting company I ever encountered, avoid them because you will lose money, traffic, time and nerves.

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    Andreas

    1 — 

    inhosting suck

    All our websites and email systems have been down for almost a day and we receive no whatsoever support from inmotion. The live chat support says it has been passed on to the System Administrations Team, but we are not allowed to speak to them. We would be contacted once it works again.

    That was ten hours ago. Since then our whole company has no email, our websites dont work and we have no idea what to do.

    On live chat they told us we can reply to the support email we will get, which is a bit of a joke considering that our whole email system is down because of inmotion.

    Dont buy them!

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    Chris

    1 — 

    Unacceptable!

    I can start out by saying there isn't much 'positive' about Inmotionhosting. The only positive would be their quick customer support BUT there would be no need to contact customer support if they didn't have so many problems.

    Biggest issue that too a huge effect on my company is that they shut down my website on a Friday because I needed to send a document to them by the end of the week. I sent it back that evening but when I sent it back that specific support team had already left the office for the weekend. I called, I contacted regular support via chat and they said they would be back on Monday, they don't answer their emails on the weekends.

    SOOOO that siad, my website was shut down all weekend and lost 50% of its traffic because they decided to shut my site down on a Friday and not answer on the weekend to an urgent matter. Just unacceptable!

    That would be only ONE of the bad experiences I've had with Inmotionhosting. Browse other hosting options before you look into selecting inmotionhosting. I do not recommend them.

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    Lesly B

    1 — 

    Horrible experience

    I used InMotion several years ago. I must say that their service was decent by then. Last year, I made a terrible mistake by giving them another try since their VPS was a bit cheaper. My God, I was wrong. My site went to the gutter in SEO. For certain keywords, my site used to be on the first page on Google. Right after I moved to Inmotion, my site went to page 20 then 30 and then literally disappeared when entering a few key words. I really could not understand what went wrong. We we did not change the content of the site. I did a bit of research and found out that the static IP that InMotion gave us was also being used for other web sites. I suspect that the CPanel licence was not exclusive to my web site either. It was a real nightmare. There were hundreds of damaging back links. When I said "hundreds" I do not mean it literally. There were about 6 or 7 hundreds back-links referring to other websites but still pointing to my site. Once I cancelled my service and went to another provider, keywords like "creole translation" "haitian creole translation" generated great Google placement in SEO. We got back to first page. It was a real disappointing experience. if your business relies on SEO, be very careful with InMotion hosting.

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    Ed

    3 — 

    A Hidden Wordpress Pitfall

    I hosted with InMotion on a "PRO" server, installed Wordpress, and thought I was good to go.

    In Motion Hosting SEEMED great -- until they (quickly) began to THROTTLE my site big time. To conserve resources I installed a Heartbleed plugin, caching, and made other adjustments. Still saw big time throttling and terrible latency, especially in the back end.

    It was so bad that I was regularly seeing up to 30 SECOND LATENCY in the back end when clicking on just about anything -- generally not as bad on the front end, but at times there too. Numerous calls to InMotion yielded excellent tech support and good response but no useful solution(s) at all.

    I've had Wordpress installations on many other hosts and frankly InMotion's throttling is the worst I've experienced anywhere -- and virtually CONTINUOUS. It was a very poor solution for a Wordpress installation and was, frankly, unusable.

    I had to take down the site after only a few weeks and am now searching for a replacement.

    Everything else advertised I generally found to be accurate -- its servers were reasonably fast, support was excellent, uptime great, ease of use (CPANEL and FTP access) simple... BUT THE THROTTLING WAS DISASTROUS AND ENDLESS.

    Sorry InMotion, I've been elsewhere and experienced ZERO or minimal throttling if any with an identical installation. Your incessant and aggressive throttling at least for me made use of a Wordpress installation impossible.

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    Andrew

    1 — 

    Absolute Terrible Service

    I was with Inmotion Hosting for many months before deciding to pull my service. I had a DMCA complaint due to an over seas developer error that was corrected and then reversed causing me to have account outages multiple times. InMotion was incompetent the entire time and provided no access to their "legal" department for direct communication, therefore I experienced site outages causing me losses. They may have competitive pricing and decent quality of service but they're customer does not first in these cases and they need to be open and communicative to understanding the situation.

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    Joe B

    1 — 

    Fraud

    I have a 'reseller' account with them that I used as a sandbox. A couple of months ago I contacted them stating that I no longer needed this account configuration and requested they download me to a plan that could accommodate my requirement of hosting to URL's. Both have minimal traffic so I expected it to be straightforward. I contacted support and they worked with their technical team to confirm that the Pro plan for $17 a month would work. I paid for the month and expected this to be completed.

    A few weeks later my main domain was not available. I contacted them and was told the downgrade had been canceled and it would cost me $39.99 to get access to my site, email, and data again. I requested a call with management and this is where things went downhill... I was told this was my fault because I didn't speak with their technical team directly instead requesting their support rep talk with them. My requirements were simple (see above, that's all of them) however it appears there was an issue with the reseller accounts each having their own c-panel. I'm not sure how me speaking with them would have prevented this issue. I was also told no discounts or credits would be applied to my account. After being scapegoated and chastised I gave up. I only stated that this was not my area of expertise and this expertise is what I was paying for, they did not care.

    This was only the latest issue I've had with this company.

    Overall I did not find their uptime or speed any better than previous hosting companies.

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    Resume L

    4 — 

    Upset

    I do love their support they are always helpful, em, no not always, there were chats with totally unprofessional guys. Moreover, when I contacted them the next time they were surprised Inmotion representatives can promise such things. Downtimes happen too often. They moved my site to another server and as a result, it looked like a mess for 2 days!

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    Anthony M

    1 — 

    Horrible

    I not only got individual hosting for Wordpress but got a VPS as well. This has to be the slowest hosting I have ever worked with in 17+ years. The support is not good and the rep got smart with me about the speed, telling me if I wanted a better loading time it would cost more than the almost $250 I paid for the year. Host Gator has them beat by miles. Don't waste your money.

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    Jack D

    5 — 

    Nice Uptime + Good price

    Great uptime stats, a bit slow but it is quite cheap. I would recommend it. I always recommend you use some form of WordPress managed hosting. These are hosts that cater specifically to WordPress websites. Their servers are usually better configured, caching is already set up for you, and their support is more knowledgeable about WordPress issues.

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    Oscar

    4 — 

    great support, billing not great

    I've been with InMotion for 2 years now and I have mixed feelings about them. InMotion advertises their hosting plans as including a FREE domain (free in bold caps). However, in their terms of service, they quietly list the domain as free for only one year and then you have to pay for domain renewal in addition to the hosting package. It's not a huge deal, but it's not what I thought I was getting. To me, this qualifies as a deceptive practice, so, just take this into consideration if you are considering using them to host your site. As far their tech support goes, they have been great compared to other hosts I have used. The waiting time to chat (or speak) to someone is usually pretty short (less than 5 min in my experience) and so far they have been knowledgeable enough to answer my questions and they've always solved my problems. Be aware that I said "so far" because I have had horrible experiences with other domain hosts in the past as I'm sure many of you have had, so I know what can happen.

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    K M

    4 — 

    InMotion Hosting Saved My Day

    Today I inadvertently deleted my website with one absent-minded double-click. I contacted InMotion Hosting tech support and within hours they completed a FREE data restoration, and my website was up and running again. I'm just an amateur, and I was in a complete panic until William Wa. saved the day and told me how to get my website back. I highly recommend InMotion Hosting. They've helped me numerous times over the years, and I don't know what I'd do without their tech support.

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    Midhun

    1 — 

    No proper fix for any issues and pathetic way of handling tickets and

    I would not recommend inmotion to anyone. They reply for your chat immediately but there is no proper way of handling tickets. In motion is good if you don't want any updates or upgrades to your server once you purchase it. Your headache starts If you notice any issue and request them to fix it. There is no proper way of handling ticket, multiple persons will be handling the ticket. They fix one issue you will get another one and it goes on. This is how they work.

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    Max

    1 — 

    Keep clear

    I will tell you just one thing. Over the years InMotion Hosting quality went from 100 to 1.

    I have one business account (shared hosting but business), and it seems that I have lost the last 6 months of my work. Because their website makes them look so safe...but the last backup they had of the server where my customers' websites were hosted is dated NOVEMBER 2017.

    And when I contacted them (more than once) they had a different excuse every single time. The last one is that they take copies of websites and so on every 24-36 hours, but only if the account is below 10Gb. Well my account did not reach 10Gb of disk space, and anyway I should have been informed of such policy and, last but not least, can you be so stupid and enforce such policy? I mean, I would understand if they told me that over 10Gb they take a weekly backup or every two weeks...but passing from 24-36 hours to 6 months? It was obviously a poor excuse.

    I am quite tempted to post the whole chat I had with them...lol

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    G. P

    1 — 

    They sell data

    Beware. They sell your data to Quanki.com who they also host, and will refuse to remove it under any circumstance. You actually have more luck going directly to Quanki.com that via InMotion.

    I emailed their legal department and gave them evidence of harassment etc that was coming directly from them publicly hosting my private information, they at first completely ignored me, then replied to my second email saying they're not willing to do anything. They weren't even willing to take the information down in the face of a police report.

    No morals or human decency. Just because you don't HAVE to do something legally, it doesn't mean you shouldn't look at the situation from a human perspective rather than the bottom line of your bank account.

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    Brett

    5 — 

    let's be real here

    So I was just reading some of these reviews... and wow - while some are nice - others are just, well... brutal. Being a business owner myself, I understand it only takes one or two grumpy people to tarnish a very good thing - in whatever you do. Now I am not saying anyone's experience isn't as it is... I just want to share my experience here as well.

    I came over from another hosting company - one that is most likely the biggest (that's a hint). And to me the customer experience is no comparison. InMotionHosting is top notch. I *consistently* get top-level, personalized support. I *consistently* learn something.

    Having hosted all my sites (about 10) through InMotionHosting has been probably one of the best decisions I have made. Over the last two years I have developed many techniques to optimize my site through their guidance... one conversation at a time. We so often think it is another's responsibility to fix our issues... If we come with a slightly different attitude - one of looking to learn - this company will be a veritable goldmine.

    Pages load fast. Uptime consistent. And they are available 24/7. And they aren't in a rush to get you off the phone like some other providers (who answer as if you are interrupting their day). Solid company. Solid people. I definitel

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    Farshid

    1 — 

    VPS Servers

    Since we changed the server to VPS on our second account, we had all sort of problem, worst than all was that the IP they assigned was a used up one and was blacklisted by so many global filter companies. Until this gets resolved we won't have an email coming. Horrible! and when I talk to them, they say they are running a scan and that's it; nothing else. Exactly the same thing happened for our first account and I thought it was an unlucky situation; but this time I realized it is not coincidence, they are assigning garbage IPs for their new VPS customers.

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    Sergio

    5 — 

    They helped me a lot in developing my business.

    I am having some technical difficulties during the implementation of my agency and all the problems that are appearing are being solved by the excellent technical staff. Today I was able to enable Let's Encrypt for all my developing sites, and in the previous months, to implement HTTP2, and migrate to the VPS plan. Soon I will go to the Dedicated. I strongly recommend, because apart from the servers are great, the team ALWAYS solves the problems and this is what you can not miss in a hosting service. For those who develop websites and are not a server expert, better leave the more complex tasks to their team.

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    Yue

    1 — 

    PLEASE BEWARE OF MIGRATION TO VPS

    Inmotion hosting replies fast to your queries, but they are ABSOLUTELY HORRID in fixing issues. I moved from reseller to VPS, paid for SIX MONTHS in advance... they never migrated my site properly. My site worked fine as reseller, just a bit slow, so I moved to VPS, now I constantly get database crashes, empty promises that "this time its fixed" only to have to crash again and again and again. Finally, I escalated to the manager who admitted that during migration, they missed something, and its been fixed. But clearly NO, because few days later, I'm getting database and server errors. I've lost thousands of dollars using inmotion hosting, they never fixed the issues, my database is completely corrupted because their migration was SO BAD. BEWARE!!!!!

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    Mistu

    3 — 

    One week into trouble

    I finally purchased a dedicated WP hosting plan at Inmotion due to a guy calling himself WPcrafter who is obviously afffiliated with them. But already during the first week I experienced countless 504, 503, 502 errors which made me quite nervous considering that my WP was light and without (fortunately) much contents. Some days the site was just gone for long periods at a time. Couldn't even log in to my WP admin panel. The people at Inmotion are very friendly and I had hoped for successful relationship with them. They could not locate the problem and told me that if they can't replicate the error themselves there is nothing they can do. That answer made me sweat. IMO should there really be any teething problems on this level? I made a quick decision, just one week in, and exported my data and shut the site down. I asked for a refund which they promised to issue. So we will see. My big big concern with all these popular hosting sites are that they are promoted and pushed by tens of thousands of money hungry affiliates. This makes it really really hard to believe any reviews, honestly!

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    sam

    3 — 

    Unforseen Charges

    Customer service great at first, then soured shortly after, within 30 days. For more complex configurations on VPS such as varnish, nginx proxy, etc, be prepared to spend a lot of money paying for the “managed hosting” the top tier support which the provide. They have 3 levels of support, but not all tiers are built equally, meaning that you may get different answers from different tiers. Depending on your needs, the hosting might be sufficient for you. But if you’re looking for something more custom or more optimized for performance, be prepared to spend extra money out of pocket.

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    Jake N

    5 — 

    Excellent customer service!

    I’ve been with InMotion for many years now, and having used several other hosts in the past can say with confidence InMotion is the best. Their fees are more than reasonable, and – most importantly to me as a 1-person show – their customer service is bar none. Whenever I have an issue – which is rare – I can contact the InMotion team quickly via online chat, phone, or email, and get the issue resolved fast. Usually the tech will fix the issue for me online, but also explain what the problem and fix was so I can correct it myself in future. All in all, I’m very happy with all aspects of InMotion.

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    Leif A

    5 — 

    Great Customer Service

    After cycling through Rackspace, AWS, and GoDaddy for VPS hosting I’ve been very impressed with both the cost and service offered by InMotion. My wait times for phone support have been consistently under 1 minute and often less. Their reps seem to be, with few exceptions, knowledgable and equipped to handle just about every problem I’ve had. My only complaint is there was some downtime on my server. They did extend my hosting for free in exchange, but, of course, downtime is downtime…

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    thorsten

    2 — 

    Inacceptable

    We haven’t been too happy with inmotionhosting but just like any average relationship we got along. Until they suspended our account, that is. Without prior warning or information they took down our website, shop and support system just because we allegedly took more bandwidth than we should have. Any professional hosting service would have informed us that we were about to reach a limit and that the downloads might slow down if we exceeded that limit. But inmotionhosting just deleted the whole thing. Good job!

    Oh, and instead of informing us of taking our whole web server down they let us find out the hard way.

    The 20/100 are because we were more or less happy before this – but for anyone looking for a professional web hosting service that company should be a no-go.

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    Maryann

    5 — 

    Hands down, the best

    From getting me started with a transfer from “another host” and Joomla to their servers and WordPress, to helping me easily move into web development on my own, IMH has consistently proven to be the best decision I’ve made regarding my work. The tech support outshines any I’ve been in contact with. Personable, professional, and prompt! They’re there for my success.

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    Yol

    2 — 

    Fit for my purpose

    I moved to inMotion 4 months ago after being with Godaddy for 6 years. I can tell you that inMotion pricing, speed, uptime and load time is way better than Godaddy.

    I did read lots of articles and reviews before going with inMotion hosting.

    I started with their WordPress hosting but one of my sites started getting lots of traffic (5000 daily visitors), so I upgrade to VPS. That was also inMotion recommendation to avoid having my account suspended.

    I have to admit that the moment I moved to inMotion, my traffic increased considerably and I started ranking #1 for lots of keywords. I don’t know if that was because I moved to inMotion or because Godaddy sucks.

    Being with Godaddy for many years, inMotion Account Management Panel (AMP) and cPanel is totally new to me, so I always contact inMotion support rather than trying to figure their AMP and cPanel. Most time I use chat online which I find it faster.

    Their support is great and they try their best to help you and find a solution, but some of them don’t seem to know what they are doing or talking about. Hopefully they are new hire, so you give them a change to learn and get better at what they do.

    I have three websites and their VPS100 is sufficient for me at the moment. Their pricing is not the cheapest but one of my sites already pays for it. Their support is not the best, but they are always available (at least online), willing to help and find the best solution for your problem. Speed and page load, my ranking has improved and traffic to my revenue making site has increased considerably.

    Bottomline, inMotion hosting is fit for my purpose and can be for yours depending on what you need.

    By the way, have you checked their tutorial? They have lots of them in their main site.

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    Leanne F

    5 — 

    The best customer support I ever had!

    I’m not kidding. The inmotion support team is wonderful. I can’t say enough.I opened a site with inmotion as they were the hosts that my online marketing education sugested. I have been with them 30 days. And it took half that time for me to decide to move my blog from another host. I now have two sites with inmotion. The support team is quick, knowledgable, nonjudgemental, open,honest and really really nice to me. Even if I ask 100 questons they have always been great!! I feel like they are on my own team and they really care about making my online career a success. THANKS TEAM YOUR THE BEST!!!

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    M. K

    5 — 

    Happy I made the switch to inmotion

    I finally became so frustrated with my previous host that I recently decided to change. The information provided in the Inmotion Youtube videos gave me so much help, that I decided to go with them.

    I would like to say how happy I am that I did it. I have asked a million questions, and had a few hiccups that needed more assistance. Everyone has been helpful! It is the first time in many years that I felt like I was getting straight answers and the help I needed.

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    Sean s

    5 — 

    Above and beyond

    Right from the beginning, Inmotion and their support team have been 100% available and have answered ALL my requests and questions, sometimes spending a couple hours on the phone with a support technician. Always calm, always helpful and supportive, and very knowledgeable, each member of their staff goes above and beyond to deliver on their promise. I have NEVER experience such good customer support before.

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    Simon D

    5 — 

    Awesome hosting

    InMotionHosting are categorically the BEST hosting company on the planet. There servers are reliable (never had one single issue in the 3 years I’ve had a VPS with them) and their support staff are INCREDIBLE.

    I vow to stay with InMotionHosting for life because of their customer support. I’ve always left support chats feeling super happy, and their support staff are so helpful, friendly and treat you like a human being.

    I am so glad I left my previous host (and it’s associated headaches) behind.

    InMotionHosting treat their customers with the utmost respect, something that is seriously lacking in the hosting industry, and that for me is the reason I’ve given them 100/100 in this review. They’re simply AWESOME

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    R. K

    5 — 

    Customer Service

    I downloaded a badly coded plugin on my WP Site yestetday. Today i was unable to get back into my admin dashboard. I was locked out. I contacted Inmotion’s Customer Service; spoke with Tony W. Who had me up and running in minutes. I was completely blown away by his competence and professionalism.

    Thx Tony

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    EZEQUIEL

    5 — 

    JUST PERFECT

    These guys are really amazing. Best customer support ever, even if you are not a knower. They’ll have patience.

    Some tasks took a bit more than expected (migrations, etc). But for the low cost, its completely OK.

    Go with the.

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    Luigi M

    5 — 

    Best value for money

    After hostgator, netfirms, and other Endurance scam hostings, I’ve found inmotion fantastic.

    They’re not perfect, but given the cost, they are VERY worthwhile… not the cheapest, but totally worth the extra few $

    Great support (even from Australia).

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    jaime

    1 — 

    bad experience

    they decided to close our account and service without giving you opportunity of recover everything when they decide that CPU or Memory resources are too high.

    Without any explanation, one they you find everything is closed and when you ask them they told us its too agressive website.

    bad experience with them, be aware.

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    jaime

    1 — 

    bad experience

    they decided to close our account and service without giving you opportunity of recover everything when they decide that CPU or Memory resources are too high.

    Without any explanation, one they you find everything is closed and when you ask them they told us its too agressive website.

    bad experience with them, be aware.

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    Lee

    1 — 

    Not as advertised

    This is my 3rd year with inmotionhosting. When I first using it , it was really fast and reliable. Lately for the past few months I am having multiple outages in a day. Sometimes up to 30 times a day. Their customer support is non existent and often gives a standard newbie answer, or completely choose not to answer despite that I am on pro plan. Reading all these feedback I am certain that I should switch out ASAP despite still having 1 full year on the plan. Man I thought that my site was having multiple issues that things are not working well. Hundreds of man hour wasted trying to figure out what went wrong. I guess after reading all the latest review here it is clear that inmotionhosting really do suck. I NOW TRULY AGREE THAT INMOTIONHOSTING IS IN FACT A FRAUD.

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    David

    2 — 

    Bad Support and Bad Uptime

    I have a VPS and a reseller account at InMotion. At first the support was great, but now not so much. Sites go down regularly and the response is ‘we’re working on it, but don’t know when it’ll be fixed.’ Several times they have been down for days! They have also stopped my VPS server twice without any notice or reason given requiring a call to support to restart the server. Once this happened at night and I wasn’t monitoring the account. It was down for 18 hours before I knew it.

    Definitely not recommended. Looking at moving all my sites elsewhere.

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    nate

    1 — 

    Cheap is what you get

    Wow, these guys are horrible. This review above must have been with some preferred account because so far I have had no good experience with these guys. Down for over 2 days, ftp constantly is down. I assume they are just constantly under attack because my root was hacked 2 times (yes with auto gen’ passwords only used on this site.) Overall they are a joke and I can’t recommend them less.

    AVOID AT ALL COSTS.

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    Paul W

    1 — 

    Inmotion Nightmare

    I took hosting with InMotion after reading a review on the internet that it was the fastest hosting available…. How utterly misleading that was!!…..

    Being new to WordPress having moved away from .NET hosting, I Initially needed space to develop several wordpress websites.

    I took the hosting in November 2016, planning ahead, and then started to develop 1 of the websites but it was on my developers webspace, until the site was due to go live.

    The site was finally uploaded and made live 3 weeks ago (April 2017) and to my EXTREME disappointment noticed that on the live site, the speed was absolutely terrible, taking up to 20 seconds to load the home page…. Would you wait 20 seconds? No neither would I !

    So, at first opportunity AFTER going live with the first site I contacted your technical support to tell them of my concern….. his response although initially concerned, then went on to basically say, “If you’re not happy… go somewhere else!”

    At which point, I said, I just want the best speeds for my website….. he apologised and suggested I go to MAXCDN to “speed up” my pages as they would cache them and make them quicker, which I did, but with very minor difference, as MAXCDN said the server was still slow….

    But, then I got to thinking, “why am I having to do all this??….. to make a server that I read in a review was the fastest, now going to 3rd party companies within the first days of going live to speed the site up!” What a crazy set of affairs!

    I asked for a refund because the hosting was not fit for purpose with 20 second loading times and not what I subscribed to.

    I was told that I was out of my time for a refund, even though the website had only gone live in APRIL 2017, which InMotion would be able to see, as there was no traffic on the site. They have now refused to refund over and over again….

    If InMotions hosting is not fit for purpose, they should give a full refund at whatever point

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    Jaime

    1 — 

    Websites have been down for 3 days.

    You absolutely should never use this company!

    The server I have 2 client hosted on has been down for 3 days now with no ETA of when the server will be up again. They keeping telling me to check the status page but it has said the exact same thing for 36 hours. No ETA.

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    Jaime

    1 — 

    Websites have been down for 3 days.

    You absolutely should never use this company!

    The server I have 2 client hosted on has been down for 3 days now with no ETA of when the server will be up again. They keeping telling me to check the status page but it has said the exact same thing for 36 hours. No ETA.

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    Xavier P

    1 — 

    2 days down time!

    I’m not going to write a lengthy review. Let me just say that all my sites stopped working around sometime around noon Wednesday 12 2017. I waited for about 30 mins to see if the service comes back but it didn’t. So I called them and was told they were doing “unscheduled maintenance” and the issues usually get resolved within the hour.

    At the 5 hour downtime mark I called again and was told they don’t have an ETA. I asked to speak with a supervisor who told me the same.

    Today Friday (2 days later) service is still down. I called at 9:35am and was told again the same thing. I asked again to talk to a supervisor and was told he is busy. I was offered a callback and was assured that the supervisor (who goes by the name of “Jami O.”) will call back. Right now the sup it’s 5:56pm and nobody has returned my call.

    My position is: I understand equipment fails. I understand that shared hosting will never be 100% up-time. What I don’t understand is how negligible and incompetent this company is. How is it possible that 2 days later (and counting) they can’t even provide me with an ETA.

    I’ve been with inmotion hosting probably for more than 5 years but this has been hands down the worst hosting service experience I’ve had. Ever.

    Not only are my 4 websites down but I lost 2 days of work because of this. I take responsibility for not backing up my work. However, the point is: Inmotion Hosting is an epic fail. Literally.

    You have been warned.

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    Faye M

    3 — 

    Not the same

    As a previous employee i can tell you 90% of what imh claims is wrong. Servers are constantly going down. We have VPS nodes databases that went CORRUPT due to apower outage at our shitty west coast data center. It was our issue but we told people who lost their sites. Sorry but you should keep backups and gave them a free month of hosting.

    Not to mention out ticket system is out of date. Theres no way for customers to view the tickets but it can take sometimes close to 2 days before you get taken care of or a 30 minute wait on our phone lines.

    Thw out of scope here is so undefined if you need help with something not server or your wordpress specifically well have you see a dev even if it is a server issue. Ive had to actually argue with a higher tier to fix some server issues.

    They also dont have enough people to handle the weekends. I ended up being the lone chatter a few times on certain days. Other than that theres only 3 people taking your chats on a sunday for a world wide support center.

    They keep hiring people but the work sucks on the support floor so they keep leaving or getting fired.

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    Paul

    1 — 

    Horrible Support

    We have started to move away from them. We started by moving away our eCommerce site. Now it has been nothing but trouble with them and they are only hosting our email. Their servers are down a lot. The advertised amount of time can in no way be true. Calling in or going to their chat take about 1 hour before you can get to someone who will just tell you there is nothing they can do. Very frustrating.

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    Andres

    1 — 

    Don't use InMotion Hosting

    My website with InMotion Hosting has been down for almost three days already. And this is the second time in something like a 5 month period. I’ve asked for a refund. I strongly recommend anyone to consider other options. I hope this will help other people to avoid mistakes.

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    Sean

    3 — 

    Not happy !!!

    -since january 6, 2017 downtime 50 hours and counting

    -in september 2016 (my site 72 hours down)

    *customer service are a total waste of time, takes 80-90 min before you get an agent.

    *absolutely no communication from this company when the servers are down

    *no information why the servers are down

    *no information about status and what they are effectively doing

    *no countermeasers been taking (west coast servers are down often for a prolonged time)

    *** i’m a very upset customer, been with inmotion hosting for the past 3 years but lately they have become very unreliable and they don’t value their customers.

    (their chat agent will link you to their terms and service page during a server issue, stating that they are not obliged for a 100% uptime)

    There’s no way they have a 99.98% uptime, that’s just manipulating numbers and paying off review sites.

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    Larry O

    1 — 

    VPS Down For 6 Days - NO RESOLUTION!

    I signed up for this service because of good reviews. I was sold on redundancy, backup, speed, support…etc by their sales team.

    All was well for a few months but then suddenly it all went wrong. There was a server outage, the promise of short downtime when I signed up quickly vanished. The promise of redundancy vanished as well.

    Day 1… Apologies, no answers

    Day 2… Apologies, no answers

    Day 3… Threats of a legal intervention was met by canned replies that absolve responsibility. No answers

    Day 4… more of the same, sites are still down, request for backup is met with vagueness of delivery

    Day 5… Stronger requests for backup are requested again met with a response of a ticket creation and no timeframe of resolution.

    Day 6… Strong request for backup is acknowledged and I was given an end of day delivery. I got the backups. No database. Turns out the database is corrupt.. there is no redundancy… there is only disbelief of trusting this company.

    You have been warned… buyer beware.

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    Pascal

    5 — 

    uptime 100% Avg. resp 240ms

    For the last 3 month uptime 100% and avr. rep time 240ms

    My only complaint is they dont support “Let’s encrypt”.

    So far I recommend

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    Gigy S

    2 — 

    Not Good for Uptime

    inMotion seems to have come to a HALT. I had installed an SSL certificate to one of my sites and it seems that they have no clue why one of my site is loading a different site. And the very same day, one of my site stopped showing up and the support guy has the gall to say that I am not hosting that site with them.

    Now when I made it pretty clear that I am not pleased with them, their supervisor came up and told me that it will take time for propagation….Propagation of a website which was working in inMotion..As far as I know, the propagation is an issue if I changed the DNS configuration…They are thinking that people are fools.

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    Ron B

    2 — 

    Ongoing Server Outages

    I am utterly at the end of my rope with the server outages on which my websites reside. I’ve chatted with technical support on numerous occasions, receiving a variety of bogus reasons as to why my sites are bouncing on and offline, now up to more than 10x/hr.

    I have been forced to making a request to transfer my sites 100-3064657 when that should have been offered to me much sooner. I’m told that the server is a known offender and evidently has been overloaded or has a number of malicious websites on it or both.

    The numerous outages are costing me time and money and I am not 100% Satisfied whatsoever.

    The previously referenced ticket was created more than 48 hours ago and apparently didn’t get started until Friday. I contacted tech support last night for an update and only got a blanket response “…it’s being worked on”. I contact tech support again this morning and find that the ticket has been closed.

    Now why would an incomplete ticket be closed? I am also being told that there is now no way to reference the status of my request as it was passed along to another group – How is any group of people supposed to be able to track and have any responsibility for issues that do not have an item identifier? That makes no sense to me at all.

    This issue has me between a rock and a hard place – I can’t get current copies of my sites, so I can’t even transfer to another (hopefully more reliable) hosting service because the server won’t stay online long enough to get the data for even one of my sites!

    As of the current time, between only four of my sites hosted at inmotion, outages have occurred more than 420 times in the past 24 hours.

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    Anupam R

    3 — 

    support has long wait time and is over worked

    I had my whole VPS deleted without giving a firm yes and no refund. The support was harder to reach with long wait times and not being able to come to the point.

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    Varun

    1 — 

    Worst support

    Worst Technical support. They have wasted 36 hours. My money making website did not work because of them for 36 hours. and they did not care about it.

    Don”t buy inmostion hosting ever. end at last I cancel the account and ask them for the full refund.

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    zeniwo

    5 — 

    Inmotion review - An excellent web host

    My website is hosted on inmotion for more than 6 months. In my opinion, Inmotion is one of the best web hosts we can get under $10 per month.

    I have monitored both the speed and uptime of my website consistently, speed remains between 400 ms and 500 ms and uptime was more than 99.98%.

    I also talked to their support team frequently and found them to be supportive and intelligent.

    My earlier experience with godaddy was very ordinary in terms of speed, uptime and support.

    I clearly consider inmotion to be better than many famous web hosts like Godaddy, bluehost, hostgator, ipage etc.

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    Atta

    5 — 

    Second to none

    InMotion hosting is no doubt top class hosting. After a pathetic experience with GoDaddy, I moved to InMotion and it was one of the best decision I ever made in my life.

    Highly recommended. A++++

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    Gerard

    4 — 

    Great Choice for Reseller Hosting.

    A couple months ago I had to make the switch from another hosting company, I was really happy with them but several issues prompted dumping them. Before jumping in I did some research in Google and other review sites, didn’t find this one tho, and was torn between SiteGround and Inmotion. After some chats with Pre-Sales of both companies decided to go with Inmotion and take advantage on some cool discounts they had for new accounts.

    It’s not the cheapest but it’s not that expensive either. I have not had any significant issues, I have contacted support for some general questions and they have been really helpful every time. Just like you said, they might improve the site speed in general, but it’s not a deal breaker to me.

    So far I’m really happy with their service and support, if I run into something major in the future will surely update this review.

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    Darell

    5 — 

    Helping with an SSL Certificate

    I just finished getting help from an InMotionhosting tech person, Felipe G. He was great. I was having an issue with an SSL Certificate that I had purchased and needed help making sure it would get installed properly. Felipe quickly figured out what I needed to have done and then installed the certificate, made sure it was working as it should… solving my SSL Certificate issue.

    Thanks again Felipe G for your help.

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    Alan G

    5 — 

    Great hosting...

    I switched my personal hosting to InMotion earlier this year. Switching is never fun, but with really good tech support it can be relatively painless. Fortunately, they’re terrific, and the whole experience was excellent. The site, even on a shared hosting plan, performs noticeably faster than it ever has, so I’ve been pleased.

    But the test of a good company isn’t when things are going well. It’s when something goes wrong, and the InMotion team absolutely excel in that regard. On the couple of occasions I’ve run into problems (self-created in one case, a really obscure WordPress problem on another), the tech support folks have been great: courteous, bulldog-persistent and thoroughly in communication with me until the problem was resolved.

    I’ve put a couple of clients up on InMotion, and they’re super-happy. Me too, because I don’t get host-generated problems and the back end is easy to navigate and secure.

    Highly recommended.

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    Cari

    5 — 

    Very intuitive

    I am not a tech-savvy person, so I wasn’t sure what to expect when I needed to put together a website for my small business. InMotion has been an invaluable resource. Any time I run into trouble, I can pick up the phone or start a quick chat. They email me with tips, information, or just to check in. I highly recommend it – for their product and their customer service.

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    Eduardo

    5 — 

    Best support

    I had an issue with my WordPress site where I could not log unto the admin page and get to edit and work on my site. I tried for 2 days to resolve it on my own and reach frustration. I reached out to the Inmotion hosting helpdesk and they were able to fix it.in no time.  I could not be more impress with the service and speed of their response. There is no question to me the SERVICE at Inmotion hosting is SUPERIOR to all others. One of the many reasons I do not plan to leave them and gladly been recommended them to my friends and family.

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    Kyle L

    5 — 

    Great service

    I consistently receive prompt and excellent service from InMotionHosting. I appreciate their work. They offer an excellent hosting package at a low price. I would recommend them above the services of comparable prices.

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    Dana A

    5 — 

    Overall very satisfied..

    I never had many of the typical issues you face with worpress hosting on InMotion Hosting. For example you can install and send larger uploads out the gate (no 2MB bs), there is not much fiddling needed with PHP settings or any of that stuff that can make it hard to start a website. The help guides are detailed and largely up-to-date, but I used them less than I normally would, because most stuff simply works well as is and as it comes pre-configured.

    The site speed is good. The servers are secure. The prices are fair. You might pay a little more than you do for bare bones elsewhere, but a full CPanel with ever increasing functions and very logical placement, attentive, technically solid customer support, secure fast servers and everything working out of the gate saves a lot of time and that makes up for more than the difference. I think those sorts of hosts are growing lately and a customer I can see why that is.

    When you need support, the cues are short and the guys helping know their stuff and are quick to help (none of the typical e-mail replies, which tend to be rather absent of content). Instead you get knowledgable real people that are quick to help.

    As a european customer I couldn’t use the Adword goodies, but that’s about the only trouble I ran into. I’d be happy to chose them again.

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    JEfromCanada

    5 — 

    Affordable, fast *and* includes WHMCS

    When shopping for a reseller hosting provider over a year ago, I had one primary consideration – it *must* use SSD hardware. I initially signed up with A2 Hosting and was really pleased until I discovered there were certain packages that did not get compiled into their hosting package. I had to start again looking for another suitable host.

    Doing some more research, I discovered InMotionHosting. They were offering an initial signup discount that was too good to ignore. It was almost by chance that I discovered one of their best selling points – they include a FREE license for WHMCS with their reseller plan. That made the value proposition impossible to resist.

    Even after renewing my hosting plan at the “normal” renewal price, I feel like I’ve got a good deal for the amount of space and bandwidth in my package. Barring some competitor coming up with a better price, I can’t see myself switching any time soon.

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    Gil L

    5 — 

    Great support!!

    I just want to say first that my website issues has been resolved promptly and it’s running again!!! I like to add that Edward H did a tremendous job and his customer service skills were super!! Even when English is not my primary language but he understood my issues and worked on them quickly and also offered some tips on the do’s and dont’s since I’m new at creating my own blogging site.

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    Kelvin F

    5 — 

    No problems at all...

    It’s very important to choose the right web hosting if you want to do a real long business. There is a chance that you may lose your data, money, and thus completely waste your time. A few years ago I had chosen Yahoo, but they didn’t offer the PHP version the developer I hired needed. I left and I spend a week trying to find the solution but to no avail. Then he recommended inMotion Hosting to me.

    The uptime is GREAT, and last year inMotion had upgraded their HDD’s to solid state drives, which made my website a lot faster.

    I love these guys, and they seem to have loved me too. Since last week I left them, since I no longer needed a website, but I might go back! (hence why the website doesn’t work anymore)

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    Mohammad A

    5 — 

    It's not just about service quality, it's about support quality

    I found InMotion Hosting year ago via a blog post about WordPress…

    I had troubles with my previous host who lowered my resources, although I was still paying the same price not to mention the bad support experience.

    Eventually, I changed my host and moved over to InMotion. I got to admit, the first thing that amazed me is the intensive care they give to their customers, not to mention the great quality of their services .. Since I moved to InMotion, and my website never had a downtime. But what I really want to focus on here is the support – it’s probably the best experience I’ve had so far…

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    Shilpa S

    5 — 

    Glad I made the switch...

    Having tried various hosting providers I felt either I was paying too much or losing on the quality. At one point I was even planning to manage my own hosting on AWS.

    After weeks of research I was finally able to narrow down my choices to a select few, I chose inmotion hosting and I am glad I decided to go with them.

    I have had a few technical issues during the past 3 years but their support has been amazing and the resolution time is way better than what I have experience with other providers. I recommend IMH to all my friends.

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    Nick G

    5 — 

    My honest opinion...

    InMotion Hosting is just plain awesome. They provide excellent service and have not let me down yet. Their customer support is GREAT! Another thing is that if you do not want speek with someone one on one, they have sooo many articles out there with other people’s questions and will most likely answer yours as well.

    I’ve only needed to talk to an actual person once about a personal site error I was having and my representatives help me fix it right away. If you need a bang for your buck and reliable hosting provider, InMotion Hosting is the BEST way to go!!