iPage Hosting is an Endurance International Group (EIG) brand, acquired in 2010 from founder Thomas Gorny.
Originally started in 1998, iPage Hosting now has offices in six worldwide locations serving over one million websites between two data centers in the U.S.
Phew, that was a mouthful.
There’s a slight hesitation that occurs when we find out we’re reviewing yet another EIG-owned company. Our experience with most of them has been, well, not great.
They’re big. Well known. And wildly inconsistent (typically falling somewhere between average and poor).
That being said, we want to be proved wrong. Maybe iPage could, delivering stunning performance statistics that we can’t deny or hide.
To find out, we set up a WordPress website on their ‘Essential’ shared hosting plan in June 2015. We’ve been running performance tests ever since to monitor the most important hosting characteristics like uptime and speed which are critical to your site (and business) success.
Here’s an unbiased review of what we’ve found so far.
IPAGE REVIEW AND FINDINGS:
|IPAGE HOSTING||LAST 12 MONTHS|
|AVG. LOAD TIME:||1038ms|
|USER REVIEWS:||58% negative, 42% positive|
|OVERALL RATING:||25th out of 30|
PROS of using iPage hosting:
First, the good news.
iPage is perhaps the cheapest hosting option available. Like, cheap x 2.
Their support is pretty decent (albeit inconsistent), while their partnership with SiteLock can help you sleep well at night knowing someone else is worrying about the potential security problems or issues.
Here’s a quick rundown of the biggest benefits to iPage.
1. VERY Inexpensive Hosting
iPage Hosting comes in at only $1.99 per month (only MidPhase is cheaper: $1.97), making it one of the cheapest web hosts available in the marketplace.
The great news, is that not only does this rate apply to their long-term deals (like 36 months), but also their shorter, minimum one of 12 months too.
That means you won’t necessarily have to get locked into (or pay upfront) a three-year deal (like many other hosts out there required) just to get the best advertised rate.
2. Pretty Good Customer Support
You don’t always expect the lowest cost provider to have good support. But iPage bucks that trend, providing decent support through phone, email and live chat.
Despite the twenty-minute connection delay, their rep answered all of our questions directly with additional helpful details along the way. We were very satisfied, especially when compared across all of the other web hosts we’ve reviewed this far.
(It’s worth mentioning that our background checks revealed mixed reviews. So buyer beware I guess.)
3. Good Security Options with SiteLock Security
All iPage Hosting plans come with a SiteLock security suite, which is like a security frontline for your site.
Apparently, iPage and SiteLock did a user study and found that 12%+ of subscriber sites contained malware at some point in 2014.
SiteLock helps prevent unwanted security breaches by regularly scanning for malware issues. Depending on the plan you choose, this also includes them going in and removing the malicious stuff for you.
In addition, they’ll use a firewall to help prevent any potential security leaks. For example, running a site with outdated plugins makes you an easy target, as updates regularly reveal where holes or breaches exist in past versions.
Best of all, they’ll also include daily backups. So IF something were to happy, you can simply roll back to a prior version ASAP to get things back online.
This is a nice added bonus that many other web hosts will charge additionally for, making that super low $1.99 look even better yet.
4. Third Party Application Support and Integration Options
iPage plays well with others, connecting simply with Google Apps, PayPal, and more. That’s especially helpful for eCommerce websites who need to handle secure payment transactions.
iPage also throws in some bonus credits on new accounts for Google AdWords, Yahoo, and Bing.
5. Upfront, Honest (Promotional) Pricing
Many web hosts appear inexpensive at first. Especially most EIG brands who are frequent perpetrators of this trick.
Things look rosy until you click ‘Checkout’ and discover (to your dismay) that to lock-in that great deal you’ve been told about thus far, you’ll have to fork over three-years worth, all at once.
Fortunately, iPage is different – charging you the same monthly rate no matter which duration you’d prefer (assuming a minimum of 12 months). Honesty and transparency goes a long way in our books.
It IS worth noting however, that when this low-priced promotional period ends, get ready for a huge rate hike. Without spoiling the punchline, check out Con #3 below.
CONS (-) of using iPage hosting
iPage’s pricing is virtually unbeatable. Their customer support is pretty good too!
Unfortunately, their other performance statistics don’t fair as well. Let’s take a look.
1. Below Average Uptime of 99.77% Over Last 12 Months
While iPage’s pricing is among the cheapest we’ve seen, their uptime (similarly to HostGator) is among the lowest we’ve seen too. That’s not good.
Their average uptime of 99.77% over the past twelve months is significantly lower than many of the other web hosts we’ve reviewed to date. That abysmal distinction was evident with 476 outages and a total downtime of 24 hours during that time.
Yikes. Not acceptable. Especially if your livelihood is going to depend on this website staying online.See previous load time - 2015 (expands)
- June average uptime: 99.81%
- July average uptime: 99.95%
- August average uptime: 99.95%
- September average uptime: 98.83%
- October average uptime: 99.77%
Last 12 months average uptime (2015 – 2016):
- November (2015) average uptime: 99.82%
- December (2015) average uptime: 99.83%
- January average uptime: 99.73%
- February average uptime: 99.72%
- March average uptime: 99.81%
- April average uptime: 99.50%
- May average uptime: 99.71%
- June average uptime: 99.56%
- July average uptime: 99.90%
- August average uptime: 99.98%
- September average uptime: 99.85%
- October average uptime: 100%
iPage: Page Load Speed and Uptime (Last 12 months, full data can be found here.)
2. Page Loading Times 48% Slower than Average
If their uptime wasn’t bad enough, prepare to be amazed.
iPage’s page loading times came in at 1038ms, making it about 48% slower than competition’s average of 700ms. One month, they even hit over 2,000ms!
That’s almost absurdly bad, especially when some of the best web hosts we’ve reviewed regularly deliver page loading speeds of under 500ms.
Here’s the other problem.
Site speed isn’t just a vanity metric. Slow page loading times negatively impact SEO, meaning lower rankings and less visibility, which = lower site traffic.
But if that’s not bad enough, slow site speed can also tank conversions by causing people to leave your site in droves. For example, if your site fails to load under three seconds, 50% of your visitors will leave!
And considering iPage hovered around 2,000ms one month… that’s a little too close for comfort.
Typically when a company gets acquired by a large conglomerate, they get access to more resources (read: more $$$) to reinvest.
However based on their performance so far, we’re not exactly sure where that pocket change went. Perhaps for marketing?See 2015 average load times
- June average speed: 1,293ms
- July average speed: 1,137ms
- August average speed: 988ms
- September average speed: 935ms
- October average speed: 2,139ms
Last 12 months average load time (2015 – 2016):
- November (2015) average speed: 963ms
- December (2015) average speed: 842ms
- January average speed: 1,078ms
- February average speed: 1,044ms
- March average speed: 1,360ms
- April average speed: 1,390ms
- May average speed: 1,417ms
- June average speed: 1,009ms
- July average speed: 764ms
- August average speed: 681ms
- September average speed: 738ms
- October average speed: 723ms
3. Expensive Renewal Costs
iPage advertises (and delivers) low ‘promotional pricing’ for plans of 12-36 months. They’re honest and transparent about those rates, which is great!
What happens when that plan period ends? Unfortunately, our investigation revealed that your costs will jump on up more than $8.99 when it’s time to renew.
This ‘renewal pricing’ applies to ALL of their hosting plans, too.
That’s a minimum jump of over 350%! Ouch.
And it ends up being MORE expensive than a seriously legit host (not one who’s uptime is so bad and speed so embarrassing that you wonder how they remain in business).
4. Expensive Domain Names
Good news. iPage will throw in a new domain name with a 30-day money back guarantee for new account signups.
If you DO ask for your money back during that thirty-day window, they’ll deduct a $15 fee for the domain name (even though those typically cost under $10 in most cases).
So technically, that free domain name and money back guarantee aren’t so great (or free) after all.
5. No cPanel
Almost every single web host will let you use cPanel.
But not iPage. Instead, they go with lesser known cPanel alternative vDeck (Dreamhost is one of the only others to not use cPanel either).
This isn’t ideal, as cPanel tends to be more user-friendly and up-to-date than vDeck for more sophisticated users.
Overview on iPage shared hosting plans
Here’s a quick overview of the hosting plans offered by iPage:
Shared Hosting: iPage currently only offers one shared hosting plan called the ‘Essential Plan’. This plan costs $1.99 per month when you first sign up and can cost up to $11.95 per month when it is time to renew your hosting.
Their shared hosting plan comes with unlimited storage, bandwidth, domain names and MySQL databases. It also comes with several integrations, apps and site builders.
WordPress Hosting: They have two main WordPress hosting plans:
- WP Starter: This plan costs $3.75 per month. It comes with a customized control panel, important plugins preinstalled and handpicked themes.
- WP Essential: This plan costs $6.95 per month. It comes with all the features of the Starter plan, and it uses SSD-based infrastructure to boost site speed and performance. It has unlimited disk space and malware protection, and they claim it can handle millions of visitors monthly.
- Free domain? Yes.
- Ease of Signup: Fairly easy sign up process.
- Payment Methods: Credit Card, PayPal.
- Hidden Fees and Clauses: Refunds only issued to Credit Cards, and they charge a $35 fee for early cancellation. Customers cannot use ‘excessive’ amount of CPU resources; although they do not specify what they mean by ‘excessive’.
- Upsells: Lots of upsells.
- Account Activation: Quick activation.
- Control Panel and Dashboard Experience: Easy-to-use vDeck control Panel.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): Easy installation of popular apps and CMSs via their control panel.
Do we recommend iPage?
iPage is cheap.
The support is decent.
But their uptime is terrible. Equaled only by slooooow page speeds.
In this case, you can’t afford NOT to pay a tiny bit bit more to make sure your website is stable, quick, and effective.
P.S. If you want to see hosting providers that ranked above iPage, check our best performing hosts here.
Any experience with iPage Hosting? Please leave us your iPage review (positive or negative) – as long as it’s transparent and authentic!
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12 user reviews for iPage
Seriously F@#* ipage...
I have had the most exasperating and stressful time dealing with ipage and would recommend in the strongest terms possible ABSOLUTELY DO NOT USE IPAGE!!!!
This particular account was for a wesite that had a limited lifespan.
After receiving notification that the hosting plan was due for auto-renewal I called ipage and asked them to cancel the service as the project had ended which was confirmed with emails. Several days after this ipage took the 2-yearly hosting fee from my account, making me overdrawn and incurring $80 in direct debit dishonour bank fees.
I spent around 5 exasperating hours on the phone to ipage’s international call centre where their staff asked me to provide irrelevant information and jump through hoops, suggested that it was my fault because I didn’t ask ipage to delete my paypal details upon cancelling the service. THIS IS A COMPANY THAT CAN BE TRUSTED TO ACCESS YOUR BANK ACCOUNT.
This is 3rd occasion where ipage have taken unauthorised funds out of my bank account, before my negotiated payment date, costing me $160 in bank fees and causing me great stress and difficulty while overseas.
They stalled me, kept me on hold for 1/2 an hour at a time before finally telling me that would refund me [ but they haven’t ] and that they would not be reimbursing me for the extra charges and that I’d have to take it up with my bank.
I have had THE WORST EXPERIENCE IMAGINABLE with this company, the web interface itself is ugly and crap, it takes aages to upload and frequently doesn’t upload at all because of various errors.
Seriously F@#* ipage…
I’m a new user on dead page .. yes you heard me right . I’m calling (ipage) dead page because there promises are just lies and scams.
they do have a friendly and good support but you can quickly realized that there answers are copy and paste. “we are sorry that your having this problem” beside that they have nothing to give or offer!
Dead page has crazy limits. its supper slow. and there CP is ugly!
they say free security. i didn’t see any free security in my cp. i see paid security but not free.
They say unlimited. its everything but unlimited. when you move your site to dead page you’ll soon realize the extremely big mistake you have done.
site loading time is long and supper slow. they give you 64mb memory till you call them out on there scam then they push it up to 128 then if you still screaming at them they push it to 256.
Data connections limits are extremely annoying. limits for uploading to your data base is 64kb !!? so forget moving your website if your data base is 1mb that is so funny right guys!
I can go on and on with all the freaking limits on their unlimited offer. i believe that if you pay 3$ or 5$ you can get more out of any other hosting serve then dead page.
In fact for under 10$ a month you can get an amazing deals for a VPS that will not limit you to this kind of hustling that dead page is dedicated to. even if its just a shard hosting plane you’ll get better hosting then dead page will ever give you.
Saying that, i would like to add something more. i moved my site from a FREE server that is amazing ! nothing wrong with it . supper fast Zero problems. but i could not backup my site do to it bing free and had to upgrade to paid serves to be able to do that. you could still download it by FTP so its not so bad. but when i moved to dead page the problems are never ending.. it is hopeless frustrating and painful.. you can’t wait for days and weeks without getting things done there.
how they pray one people that have no technical knowledge by telling them its unlimited and we promise you’ll never have a problem and if you need anything our support is there to serve you 24/7.
Of course the hopeless on knowing new user will think they got a good deal for under 2$! little that the pore victim knows what darkness is waiting for him behind the other side
If you own a real website with data base not just an html page then I would strongly advise you never ever in your life use ipage. with 10s and 100s of bad reviews out there you will understand that they are not a as good solid as they claim and advertise to be! they are not a reliable hosting services for a real website.
iPage Fine Print (billing)
iPage was ok, they do offer a wide range of services from cheap priced hosting, multiple self website design tools from 3rd parties, cpanel, etc.
However, unlike some other hosting sites, ipage is under contract. I paid for a 2 year deal upfront and although they give you a 30 day money back guarantee, it’s non-refundable after the first 30 days.
I had to switch because I was consolidating hosts, but I guess one always needs to read the fine print. I prefer dealing with businesses that are upfront and clear about policies like this.
NEVER use Ipage!
Their customer service is TERRIBLE!!! Just wasted over an hour of my time where no one listened to a word I was saying and now I am going back to GoDaddy! There are cheaper deals through other competitors…just shop around. The 650% price increase after a year is a little ridiculous as well. Their spam filter does not exist, since switching I receive an insane amount of spam emails that I keep putting into a spam folder but every day new emails from the same email addresses…nothing is being filtered out. DO NOT USE IPAGE!
Cheap & Decent
I had websites on ipage for about 4 years. The control panel is vdeck, which is more cumbersome and less user-friendly than cPanel. It is also a more limited control panel. Ipage has a lot of upsells, which probably explains their low price. I never purchased any of them. I had occasional issues with the hosting where sites would go haywire and I couldn’t repair them. I don’t think that ever happened when I used cPanel hosting.
You can have “unlimited” sites, etc., but if you have heavy usage they will contact you. Their support was always good and usually fairly fast. I never really needed support before I used iPage though. Strange things would happen and they’d have to repair things on their end.
If you need an inexpensive web host for a club or hobby or something, it would be a great choice if the price mattered. I once got 3 years of hosting for $36. However; if you can afford to pay more, you would probably be better off with a different hosting company.
IPAGE THREATENS ME
Been a customer for a number of years, then suddenly I notice they raised my hosting fee from about $20 per yr to $286.00 per year. Then they sent me this email after I asked my credit company to help me resolve what’s going on:
We received notification today that you have issued a chargeback against us on your gkn08215 account. Per our Billing policy regarding chargebacks, we have temporarily suspended the paid services to this account. In order to restore these services, we do require that you either contact your credit card company to have the chargeback reversed or that you repay the amount charged back plus the chargeback fee incurred by our company.
If you feel there has been a mistake or if you have any questions about how to rectify this matter please contact us immediately at 877-472-4399 or reach us via chat by clicking on “Live Chat!” on our website at http://www.ipage.com.
If you will be reversing the chargeback with your credit card company, please provide us with evidence of the reversal so we can update our records and reactivate the paid services to your account.
If you will be repaying the amount charged back plus the chargeback fee incurred by our company, please contact us to make those arrangements. We will need your authorization to charge your credit card.
NOTE: The service associated with the chargeback will be cancelled after 3 weeks if we have not heard from you. If the chargeback was for Hosting, VPS, or a Dedicated server, your account will be cancelled. After your account is cancelled, all Web site files and e-mail addresses associated with the account will be taken offline permanently.
If you have questions or concerns, again please contact us by phone or chat listed above. We are available 24 hours a day, 7 days a week.
The iPage Team
Pretty terrible host...
I signed up with iPage because the packages are simply cheap and because their website gave off a professional look. I hosted two websites, one which had a decent amount of daily visitors (> one thousand) and a smaller one.
Since the beginning my sites has problems, they were down frequently to my frustration. I thought of switching to bigger packages, but I realized even the small package should be able to fulfill my needs. In comparison to Namecheap or other hosts, the small package is terrible and I really doubt the rest of their offers are good as well.
Worst hosting ever
It’s the worst hosting I’ve ever used.
Support – awful. You need to wait up to 15 minutes to talk with their support team by online chat.
Uptime – awful. Webmail with lots of bugs every day.
I use iPage for more than 2 years but the last few months have been a disappointment for me. I regret that bought 2 years plan so now I’m looking for the normal hosting with normal support.
Support let me down...
iPage is my first and only hosting that I currently use it on two of my blogs. I signed up with them because they’re cheap. $1.99/month is almost half of the price of other web hosting currently offer.
iPage does not make me happy because of its Support:
1. It has 7/24/365 support, but I usually have to wait over 10 minutes.
2. iPage support almost ruined my blog. Approx. one year ago I found one of my post was in Trash and when I went to restore it I was told the post was permanently deleted (what?). I then asked iPage for help and they said there was something wrong with the database. They didn’t restore the post for me and made my blog a mess… Some posts and pages were gone and some posts left with only titles or a few sentences. I spent almost a month to restore.
I gave it only 60 out of 100 as it’s really cheap. It’s OK for my startup business, but the support really lets me down. Once my business grows, I’d surely like to try something new (more stable and reliable).
One of the cheapest, but constant speed issues
iPage is probably the best pick for hobby blogger or someone who just wants to test waters, but for a serious blog/website – it’s not the best option.
Indeed, it’s one of the cheapest – I manage to get my hosting (without a domain name) for less than $25/year – that indeed a bargain, but the constant speed issues are ruining the experience.
Quite often, it takes over 3 seconds to load my page. In my opinion – that’s just toooo much.
My honest experience after 3 years
Want a honest review? Well, you have one here. I’ve been using ipage for over 3-years. Although they’re not perfect, I’d still recommend their services to anyone. Maybe this is because I’ve not really tried any other host out there. After all, one of the most important things that drew me to ipage was that they were “cheap”, and all the other hosts didn’t matter. Well, there’s a catch. Keep reading.
The good: 24/7 support (expect to wait from 10 seconds to 12 minutes to chat with a representative). Site backup available. Shared hosting available. Money back guarantee (yes, they did refund my money a few times) Great uptime Green web hosting Great control panel options (you can use simple scripts to easily install WordPress, Joomla, etc to your site) and a few more.
The bad: Just like all the hosting companies out there, what you see is not always what you get. When I first opened an account with ipage, I paid around $2 per month for hosting. I was happy as I taught it was cheap. But after my first 3 years with them—on renewal—they welcomed me to their real world, they started charging around $6 per month! So it seems the initial hosting price was to lure me in. How smart 🙂
There’s a cap on database requests your account can make per hour. So when they say “unlimited hosting”, that’s a big false marketing scheme. And you’d be required to pay to increase the limit. My site has been down many times in the past as a result of this. There are many new things you may realise you have to pay for. But you can survive perfectly fine if you are on a small budget and if your site receives below 5,000 unique visitors per day. For me, the only extra service I’ve paid for on ipage is domain privacy.
In summary, I’d give ipage a 3/5.
Once again, this is just my honest review based on my experience.
Really cheap...or not?
Their homepage looks a bit iffy, but I signed up nevertheless. After all – they are one of the cheapest hosting providers I’ve came across. Having said that, they are quite OK. Speed isn’t the best, but the rest is okay.
The only problem I’m worried about iPage is their price increase which usually comes after 1 year – this could be more than twice what you paid initially.