Liquid Web Review

Brad Smith  —  · Read user reviews
Liquid Web homepage
Liquid Web Homepage

Liquid Web is a hosting company that has five global data centers and currently manages over 1 million sites. They offer VPS, Cloud, and dedicated server hosting. Shared hosting, however, is not included in their services.

Most small businesses prefer shared hosting because it is cost-effective and performs well.

But, is there something to be said about VPS hosting, the most entry-level Liquid Web option? Might VPS hosting handle some issues that shared hosting isn’t able to cover? Is it worth the higher price?

That’s what we set out to discover for this comprehensive Liquid Web review. Before you lay down your money for their services, we want to make sure that you know what you’re getting into.

Should you host your website with Liquid Web?

Read on to find out.

General Info & Hosting Overview

OUR VERDICT: Recommended
SPEED: 340ms (March 2020 to May 2020)
UPTIME: 99.99% (March 2020 to May 2020)
SUPPORT: 24/7 Live Chat, Phone, Helpdesk, Knowledge Base
APPS: InterWorx, cPanel Pro, Plesk Web Pro
FEATURES: Solid State Drives, Gigabit Bandwidth, Integrated Firewall, DDos Attack Protection, CloudFlare CDN, SSL Certificates, Built-In Backups
HOSTING PLANS: VPS, Cloud Hosting, Dedicated Hosting, CMS and eCommerce Hosting
PRICING: Starting at $39/month

Pros of Using Liquid Web Hosting

1. Free Email Accounts

When running a business, you’re going to have to correspond via email with colleagues, customers, partners, vendors, and more. A branded email address that matches your website domain goes a long way toward establishing your brand identity and instilling a sense of professionalism and confidence in the minds of those you interact with.

Thankfully, branded email accounts come free with Liquid Web’s VPS service. These accounts are managed through the Liquid Web control panel.

Oddly enough, this service is not listed prominently on the Liquid Web website. We had to inquire with customer support to get the details.

2. Responsive Live Chat Support

Liquid Web has three primary forms of customer support:

  1. 24/7 Live Chat
  2. Phone
  3. Helpdesk

The most efficient and fastest means of communication is the live chat. According to different studies, 51% of consumers say it’s important for a business to be available 24/7 for support. It’s been proven that fast customer support response time, including positive chat experience, will increase sales numbers.

When we tried out the live chat system ourselves, we found a super-responsive service. We reached out to them twice, and each time we got an immediate response.

Liquid Web live chat

The answers were concise and quick. Mandy, the customer support rep,  gave direct answers to our inquiries and provided links to find additional information on the topics.  There were a few typos but at least the answers were custom-written instead of just copy-pasting. Overall, it was a good experience.

In case you’re not interested in the abovementioned three options of customer support, Liquid Web also has a wide knowledge base. There you can browse through different articles, tutorials and find answers for the most common fixes.

3. Great Uptime – 99.99%

Liquid Web claims to have an average uptime of 100%. Most hosting providers will guarantee an uptime of 99.9% because you can’t account for things like natural disasters.

Claiming 100% uptime is something that immediately makes us suspicious. That’s why we test all of the hosting services that we review.

We do this by building a website on the hosting platform and monitoring its uptime for several months. And in the past three months, Liquid Web’s uptime has been as promised, with only one 2 minute outage.

Liquid Web uptime and speed
Liquid Web average uptime | See stats

That testing is still ongoing, and we will update this review when we have gathered more data.

4. Great Page Loading Speed – 340ms

Liquid Web makes a lot of very bold claims on its website in regards to the speed of the sites that it hosts. The company claims to be 200% faster than Digital Ocean, AWS, and Rackspace.

Speed is one of the most important factors when choosing a website host. If your page takes too long to load, not only will potential customers abandon your site in droves, but popular search engines like Google won’t list you prominently.

For example, an average speed index for the desktop in 2020 is 4.7 seconds and for mobile 11.4 seconds. However, Google’s best practice is to have a speed index below 3 seconds.

Liquid Web detailed uptime and speed
Liquid Web average speed March 2020 – May 2020 | See stats

And once again, Liquid Web delivers on their promises with an average page loading speed of 340ms (0.34 seconds). It’s one of the best in the hosting industry.

We will continue to monitor them and will update this review once we have gathered more data.

5. Free SSL Security

An SSL certificate is a factor that dictates whether your website is an HTTP or HTTPS site.

What’s the difference?

HTTPS has advanced security, whereas HTTP is mostly unsecured and vulnerable to cyber-attacks. Google actually labels HTTP sites as unsecured, which is not going to look great to potential customers.

For example, if you have an eCommerce website that is not HTTPS, the browser will send all the information to the server as a plain text. If there’s anyone scanning your website, they can steal your customer’s sensitive information, like email addresses, passwords, credit card details, etc. That’s why it’s important to have an SSL encrypted website.

Luckily, basic SSL is free and comes installed by the Liquid Web support team. If you want additional security, there are other premium SSL certificates available for purchase.

6. Site Migration is Free

Let’s say you have an established website on another hosting platform, but you’re looking for a change. You don’t want to just toss your website out and start over. You need migration to move the site from one host to another.

That is something Liquid Web offers as a free service.

Liquid Web subscribers can get both internal (on Liquid Web already) and external migration for their sites.

Liquid Web has a great article about their involved migration process on the company’s official website.

7. Control Panel Selection

Most of the hosts we’ve reviewed offer one control panel with their plans, Liquid Web, however, has three control panels to choose from – Plesk, InterWorx, and cPanel. InterWorx is included in their plans and other control panels can be purchased with an additional price. So you can choose which one is most suitable for you.

liquid web control panels

Liquid Web’s dashboard might look a bit overwhelming at first, but it’s actually quite logical to use. You can manage your account settings, backups, domains, billings, and other hosting related services from there. You can see graphical statistics of your server health and used bandwidth all in one window.

Liquid Web dashboard

Overall, their custom control panel is easy to use and intuitive once you spend some time with it.

Cons of Using Liquid Web Hosting

1. Free Domain Not Included

When you’re already paying for a premium service like Liquid Web, you want to make sure that you’re keeping expenses down. One prevalent free service that a lot of hosting providers offer is a free website domain.

Unfortunately, that is not included with any of the VPS plans offered by Liquid Web.

A free domain for at least one year is something a lot of services that charge far less than Liquid Web still offer.

By not including a free domain, Liquid Web has added an additional expense on top of an already expensive service.

2. Expensive Month to Month Payment

Liquid Web is more expensive than a lot of the services that we have reviewed.

Typically, we look at shared hosting providers, and they have pretty low monthly costs. On average, we review plans that are $3-$7 per month (mostly with annual plans). The lowest price for Liquid Web is a whopping $39 per month!

They used to have cheaper one or two-year prepaid plans starting from $15 per month, but just recently they removed this possibility and now only offer month to month option.

3. No Shared Hosting

Shared hosting is far more affordable and better for small businesses and start-ups.

Unfortunately, Liquid Web has no option for shared hosting, with VPS being the most entry-level service available.

We feel as though Liquid Web is severely limiting its reach by pricing a lot of smaller businesses out. Subscribing to entry-level services like shared hosting allows a company to grow in comfort and then eventually upgrade to a service like VPS or dedicated hosting.

Liquid Web Cost, Plans, and Payment Methods

Liquid Web has several different plans available for VPS hosting.

LiquidWeb pricing and plans

  • The lowest tier costs $39 per month. It comes with 40 GB of SSD disk space, 10 TB of bandwidth, 2vCPU cores, and is only available on Linux.
  • The next plan is $69 per month. It has 100 GB of SSD disk space, 10 TB of bandwidth, 4vCPU cores, and runs on Linux.
  • You’ll pay $99 per month for the next Liquid Web plan. It has everything available on the other two plans with 150 GB of SSD Disk space, and 8vCPU cores.
  • The most expensive option for Liquid Web is $129 per month. It includes everything from the other plans but has 200 GB of SSD disk space, and 8vCPU cores.

Liquid Web also offers plans based on Windows servers starting from $99 per month.

Their VPS plans are pro-rated down to the day, meaning you can cancel your plan at any time. If you cancel early they can refund you for the unused days left in your invoice.

Liquid Web accepts Visa, Mastercard, AMEX, and Discover credit cards along with Visa and Mastercard debit cards. They will also take prepaid cards from Visa, Mastercard, and Amex, as well as PayPal, check, and wire transfers.

Do We Recommend Liquid Web?

Yes, we do, sort of.

If you’re a small business or just getting started with a personal website then Liquid Web is not for you.

Their lack of a shared hosting service and overall expensive pricing is not suitable for everyone.

However, if money is not an issue and you are looking for a quality web host then we can’t say enough good things about them. From their stellar customer service to amazing uptime and page loading speed, it is an excellent service.

For those who can afford VPS hosting it’s great, but if you’re looking for an affordable option, we recommend looking elsewhere


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