Network Solutions Review

Is This Reliable Hosting Service?

Brad Smith  —  · Read user reviews

Network Solutions review

Network Solutions is a hosting service that comes packed with a lot of awesome extras.

To begin with, it includes a website builder with all of its plans. You’re also able to get a free domain for one year with just about any plan that they offer.

However, it lacks in a few areas (most notably security). While standard SSL protection is available and included in several subscription tiers, some do not have this necessary feature.

But can Network Solutions still win us over?

We intend to find out through this Network Solutions review. Whenever we review a hosting service we put it through a slew of tests to compare it with some of its biggest and best competitors.

General Info & Hosting Overview

SPEED: 1771 ms (February 2020 to April 2020)
UPTIME: 99.84% (February 2020 to April 2020)
SUPPORT: Live Chat, Phone, Help Center
APPS: WordPress, Website Builder, Joomla, Drupal, Php, Ruby, MySQL, etc.
FEATURES: Website Builder, Free Domain, Daily Backups
HOSTING PLANS: Cloud and WordPress
PRICING: Starting at $5.69/mo

Pros of Using Network Solutions Hosting

1. 30-Day Money-Back Guarantee

No-risk scenarios are always best when making a purchase.

If you spend money on a service and then find out that it doesn’t truly meet your needs, you’re going to want a way out.

That’s why Network Solutions offers a 30-Day Money-Back Guarantee on all of its plans. You’re able to purchase the hosting, try it out for a month, and decide whether or not you want to continue.

2. Free Domain

Most hosting plans with Network Solutions come with a free domain name.

While most domains cost under $20, it’s still a nice gesture by the service. Some of the other hosting services that we reviewed don’t give you a free domain name and some will not let you purchase one at all (like Cloudways).

When that happens, customers are more likely to gravitate toward a hosting provider like GoDaddy, which provides all in one place. It’s good to see that Network Solutions wants to hold onto its customers by ensuring that all-in-one experience.

It should be noted that the free domain comes with most hosting plans. It is not included with the Starter cloud hosting plan and is only available when you purchase a cloud package with an annual term.

3. Includes Website Builder

While this is not directly related to shared hosting, it’s worth noting that all Network Solutions subscription levels come with a free Network Solutions website builder.

This goes hand-in-hand with what we were just saying about providing an all-in-one experience. Using Network Solutions, you’re able to acquire a domain name, build the website connected to it, and then host that website all in one place.

This is only included with the Cloud server, obviously. If you’re using WordPress hosting, you’re going to build your site on the WordPress platform.

We’re not going to go too in-depth on the website builder’s features, but you can use it to create an eCommerce, small business or a blog website. It also comes with built-in templates and a library of stock images.

4. Live Chat Customer Service

Live chat customer support is always a good feature to have.

It’s quick, it’s easy, and it’s offered by Network Solutions.

We went hands-on with their live chat service and were happy with what we encountered.

Before we could get to chatting, we had to enter a bunch of information. They wanted a name, phone number, the department we wanted to speak with, and a domain.

We asked about Windows-based servers and dedicated servers. Before the chat began, it offered several help articles that might answer the question.

Nina M., the customer support representative, quickly responded, and asked for a name despite us having entered it just a few minutes ago.

She answered one part of our question, and we had to restate the original piece of the question regarding Windows-based hosting.

network solutions live chat 2

She responded immediately, once again, and even provided a link to the services we were discussing.

We were fans of the efficiency displayed throughout this interaction, but they wanted a lot of information. We had to enter a phone number in order to speak with someone, and there was that weird moment when they asked for a full name.

However, it’s important to note, that when we tried to contact their live chat another time, it was offline, and only support ticket option via email was possible. So it seems that there is no way to know when Network Solution’s chat option is available and when not.

Overall, the first interaction was still enough to merit a win for Network Solutions and their customer service department.

Cons of Using Network Solutions Hosting

1. Low Uptime (99.84%)

Network Solutions claims a network uptime of 99.90%.

But so does every other web hosting service.

That’s why we conduct our own testing into these boasts, by creating a test website on their platform and measuring the uptime over several months.

And so far it has not been up to par with other industry leaders. Over the last two months, their average uptime has been only 99.84%.

Network Solutions uptime and speed statistics
Network Solutions average uptime | See stats

Although we’ve only monitored them for a short period their results are already way below the industry standard. We will keep updating this review as we gather more data.

2. Slow Page Loading Speed (1.71 sec)

Speed is vital to the success of a business website from both customer satisfaction and SEO levels.

When you’re selecting your web hosting service, you want to make sure that it can give you the speeds that you need. If it were to take up to five seconds to load your website, the probability that your prospective customer will click away from your site increases by 90%.

And sadly, Network Solutions is not that far off, with their average page loading speed of 1771 ms. This is way above the industry average of 890ms.

Network Solutions detailed uptime and speed
Network Solutions average speed February 2020 – April 2020 | See stats

3. SSL Security Costs Extra

Do you want your site to be labeled secure or not secure by Google?

It’s not a hard question to wrap your head around.

Obviously, you want to be secure. But without an SSL Certificate, your site will be labeled not secure by Google.

That’s why so many hosting services providers bundle some form of SSL security into their services.

And Network Solutions does…for some of them.

SSL certificates are only included with the most expensive cloud hosting plan and the two most costly WordPress plans.

network solutions ssl certificates

If you’re not subscribing to one of those, the certificate (and overall security of your site) has to be purchased separately.

  • Xpress validation costs $59.99 per year for a two-year term.
  • Basic validation is $124.50 per year for two years.
  • Advanced validation is $199.50 per year for a period of two years.
  • Wildcard, which gives you unlimited sub-domain protection is $579 per year for two years.
  • The Extended SSL security is $399.50 per year with a two-year commitment

4. Site Transfers Are Not Free

A hosting provider always has to deal with new customers who have existing websites on other services. Those domain names then have to be transferred over.

Unfortunately, Network Solutions does not offer free site migrations and the price can vary depending on what is being transferred. For example, if you want to move your existing WordPress site over to Network Solutions, you would have to pay a one-time fee of $174.00.

That’s a lot of money! Especially considering that a lot of other hosts offer free site transfers with their plans.

5. Complicated Control Panel

Network Solution has a custom control panel instead of the industry-standard cPanel.

This, of course, isn’t necessarily a bad thing.  Many other hosting companies, like IONOS and CloudWays, also use their own custom dashboard, but Network Solution’s panel looks a bit outdated, especially compared to the before-mentioned hosts.

network solutions control panel

Under “Hosting Packages” you can access your website’s security options, website builder, manage backup options, and more. You can also manage your domains and emails from the same dashboard.

Overall, Network Solution’s control panel is not hard to use, but it seems a bit “crowded”. Meaning there are too many clicks and scrolls needed to find your way around.

Network Solutions Costs, Plans, & Payment Options

We’re going to cover both the cloud and WordPress hosting services of Network Solutions.

Let’s start off with a look at the cloud hosting plans.

Starter Plan Essential Plan Professional Plan Professional Plus Plan
Pricing $5.69/month $9.96/month $15.78/month $21.62/month
Websites 1 3 10 10
Bandwidth Unmetered Unmetered Unmetered Unmetered
Storage 15GB 300GB Unmetered Unmetered
Email Accounts 5 1000 Unlimited Unlimited
Other Features • Domain Name
• SiteLock
• Domain Name
• SiteLock Premium
• Domain Name
• SiteLock Premium
• SSL Certificate

Moving on to WordPress plans, there are only three of them, and they do not require a commitment period.

WordPress for Entrepreneurs WordPress for Growing Business WordPress for Professionals
Pricing $7.99/month $13.98/month $18.98/month
Websites 1 3 5
Bandwidth Unmetered Unmetered Unmetered
Storage 50GB 100GB 200GB
Email Accounts 10 25 50
Other Features • On-Deman Cloud Backup
• Domain Name
• On-Deman Cloud Backup
• Domain Name
• SSL Certificate
• On-Deman Cloud Backup
• Domain Name
• SSL Certificate

Every plan comes with a 30-day money-back guarantee. There is no free trial. Network Solutions accepts credit cards and PayPal as payment options.

Do We Recommend Network Solutions?

Even though they are a good fit for midsize to large websites their uptime and speed are not stable enough to get our recommendation.

We also don’t like the fact that site migrations and SSL certificates come with an extra fee.

On the good side, they have responsive customer service and provide a free website builder.

We’re also a huge fan of Network Solutions’ all-in-one approach to hosting services and website building. You can get your domain, your email addresses, and build your website all in the same place.

But we can’t ignore their uptime and speed. Until they manage to fix those crucial aspects of their service we can not recommend you to use them.

P.S. Have you used Network Solutions before? Please consider leaving a review below — good or bad — doesn’t really matter as long it’s helpful to our visitors. Thanks for your support.

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