One.com Review

One.com might look like a great hosting, but their uptime is just pathetic...

John Stevens  —  · Read user reviews

We purchased and set up a test website on One.com in December 2017. Since then, we’ve been collecting data on everything from uptime, to page loads, and even customer service. Here’s a look at what we’ve discovered so far.

What is One.com Hosting?

One.com reviewJacob Jensen founded the Denmark-based One.com back in 2002.

Since then, they’ve grown into one of Europe’s biggest hosting companies. They’ve grown to over 1,500,000 customers across 149 countries with almost the same number of employees.

Impressive, no doubt. But stateside, they’re still virtually unknown. Especially when you stack them up against the likes of HostGator, Bluehost, and GoDaddy.

So is that a good or a bad thing?

Have they been quietly going about their business, growing organically by word of mouth? Or is there a compelling reason you’ve never heard of them?

We decided to find out first-hand in December 2017. We purchased their cheapest plan, set up a WordPress website to test their service, and have been monitoring the performance ever since.

You can check out the test website here and the detailed Pingdom stats here.

Now, let’s take a closer look at their performance so far.

Pros of using One.com Hosting

One.com has backed up respectable load times with customer-friendly extras on each plan.

And the pricing is among the most competitive we’ve seen.

Here’s a deep dive into our favorite One.com features.

1. Load Time Slightly Above Average

Google recently updated their mobile page speed benchmarks for companies.

Basically, they analyzed website speed across millions of sites and correlated the results with visitor behavior.

For example, they found that “53% of mobile site visits leave a page that takes longer than three seconds to load.”

Makes sense when you think about it, right? Three seconds is almost an eternity when you’re browsing on your phone.

But here’s the most depressing part:

The average page loading time they saw was closer to 15 seconds! (Or nearly five times longer.)

If you stand to lose half of your traffic if pages don’t load within three seconds, just guess how many would leave if it took five times longer? Pretty much all of them, most likely.

Fortunately, our tests showed that One.com was able to consistently deliver an average of 676.8ms over the past few months.

You know what that means?

That’s right: More happy site visitors.

Here’s a look at the complete month-by-month performance.

2017 load time:

  • December avg. speed: 625ms

2018 load time:

  • January avg. speed: 618ms
  • February avg. speed: 648ms
  • March avg. speed: 815ms
  • April avg. speed: 678ms

 

2. No Quick Support Options, But..

One.com is a European outfit that operates in almost 150 countries around the globe.

Admittedly, that probably makes customer support a logistical mess. They have to deal with tons of different languages and time zones that are polar opposite of each other.

But they do a great job with this balancing act.

They have an extensive knowledge base to help you find answers to common questions. If that doesn’t work, they offer support phone numbers for various locations around the world.

Their email support promises answers within 24 hours. And they have live chat that’s available in multiple different languages during local business hours or 24/7/365 for English.

one.com customer support multiple languages

We tested their 24/7 claims with a simple query, and Kathy connected almost instantly.

Good customer support

3. Unlimited Email Accounts

Signing up for a web host can often feel like death by a thousand cuts.

Grim picture, I know.

But consider all of the ways you can be tricked into paying hidden fees:

  • A low rate on the website, but only if you prepay a minimum of three years in advance.
  • A low rate on the website, that doubles or triples after the initial year.
  • ‘Free extras’ like a domain name that are thrown in the first year, only to cost you in years two, three, etc.

The best pricing trick (and by that, I mean the worst), is forcing customers to pay TONS for email accounts.

For example, email addresses are typically free with a domain name purchase. Sure, you might want to upgrade to something like Google’s G-Suite for your business.

But you don’t necessarily have to pay if you know your way around MX records.

The worst offender here is GoDaddy, who wants to hold your email hostage and force you to fork over $60 per year for each email you use with their Outlook integration.

godaddy email pricing

Insane, right?

Thankfully, One.com doesn’t play the email upsell game. Instead, they give you free email accounts on even their cheapest, most basic plan.

4. SSL Certificate Included

SSL certificates offer shady web hosts another common upsell. They might even throw it in your account, ‘for free,’ only to stick you with a bill when it’s time to renew again.

Back in the day, you didn’t really need an SSL certificate. The only sites that used them were e-commerce shops or other sites that process credit card transactions.

They work by creating a secure connection between a visitor’s browser and your server, so no one could intercept any personal data being passed back and forth.

But cybersecurity has ratcheted up in recent years as the number of hacks, data leaks, and breaches continue to explode.

That prompted Google to add a measure to their market-leading Chrome browser that would effectively warn users when a website didn’t offer a secure connection.

Might not sound too serious on the surface.

However, when you go to an SSL-less site and see this notification:

no SSL certification

You rightfully get a little fearful!

Not to fear, though. One.com is here.

They’ll throw in an SSL certificate on all basic plans (for no additional charge or hidden fee down the road).

5. Website Builder & WordPress

In an ideal world, you would just have an expert build a website for you.

The only problem, of course, is that it’s often expensive.

You need to hire a designer to craft the aesthetic. Then, you still need a developer to transform mockups into a functional prototype.

Is this site for a business? You’ll still probably need more help, from someone to optimize it to others who can create the copy.

Point is: Custom websites ain’t cheap.

That’s where website builders come into play. They provide everyone from hobbyists to small business owners a user-friendly, DIY route to get a site up and running in no time.

You can often drag and drop different site elements, creating the look and feel of a custom site for only a few bucks a month.

You probably already recognize some of the most popular options, like Wix or Squarespace.

But here’s the thing:

If you go with one of those companies, you will have to use their own hosting, etc. So you’re not free to shop around or pick and choose the best setup.

Or, if you start growing and want to move into a custom WordPress site down the road, you can’t. You’re stuck with their platform for the long haul.

One.com offers their own website builder with each plan, along with popular open source apps like WordPress.

That means you can start simple and create your basic site with a website builder. Then, you can always expand into something more complex in the future.

 

Cons of using One.com Hosting

Our test site on One.com performed well in the speed tests.

That, in addition to their user-friendly site builder, unlimited email accounts, and SSL certificate, make it a decent option for new companies.

Except… for a few deal breakers.

Here were the biggest issues.

1. Pathetic Uptime – 99.33%

Web hosts often use confusing technical details to describe their service.

For instance, each plan might differ based on a certain amount of storage or bandwidth.

The problem is that these numbers are often meaningless. Especially if you’re not an IT professional who deals with this stuff day-in and day-out.

An average uptime of 99.33% doesn’t sound that bad initially, does it?

Except, it is bad.

“Just how bad is it?”

I’m so glad you asked:

That translates to over two hours of downtime each month!

Over the course of a year, that adds up to over a full business day.

If you were going to use this site for your business, could you really afford your site going down for hours each month?

Probably not.

One.com’s uptime started out OK. But ever since, it’s been getting worse and worse.

In March, they were only able to deliver an uptime of 97.58%. That means our site was down for over a full day this month!

Here’s how each month has stacked up so far.

2017 avg. uptime:

  • December uptime: 99.92%

2018 avg. uptime:

  • January uptime: 99.94%
  • February uptime: 99.80%
  • March uptime: 97.58%
  • April uptime: 99.61%

One.com uptime, last 8 months

Click here to find full uptime and load time statistics of last months

2. No Backups

Let’s say you finally get that brand-spanking new WordPress site live.

It’s taken weeks to get to this point.

You hit “Publish” on the email newsletter to encourage your list to check out the new site.

But before a flood of traffic comes to your site, two new plugins don’t play nice and cause a site conflict.

And then, you see the dreaded White Screen of Death or an error that looks something like:

Unfortunately, these errors are pretty common on WordPress sites if you’re not careful. Outdated themes or plugins conflict with each other or don’t work with a recent WordPress internal update, and your site goes down.

If you’re technical, a little work through FTP or the database can clean this up quickly.

If not, a backup always comes in handy.

Trouble is, One.com doesn’t offer any backups on their first few hosting tiers.

A few other hosts, like FastComet, will include daily backups on even their cheapest plan. And they’ll store up to 30 days worth off-site so you can roll back to an earlier version within a single click.

Not even having a that potential option on a less expensive One.com plan is a little disappointing.

One.com Pricing, Hosting Plans & Quick Facts

one.com hosting pricing options

Here’s a quick overview of the hosting plans offered by One.com:

  • Starter: One.com’s cheapest plan starts at only $2.45/month and includes a website builder, SSL, unlimited email accounts, and a single database.
  • Professional: The next step up expands your site’s storage from 25 to 100GB and includes multiple databases, in addition to the other standard features. Starts at $4.99/month. Unfortunately, you still only get a single domain, though.
  • Professional Plus: A current promotion makes their third offering just slightly more expensive than their Professional option at only $6.99/month. This one doubles your storage and finally includes the backup and restore functionality. Probably your best value with One.com.
  • Business: The top-tier plan also tops the charts at $11.99/month. But it includes pretty much everything you’d need for a business website.
  • Free domain? Free for the first year.
  • Ease of Signup: Easy signup process.
  • Payment Methods: Major credit cards and PayPal accepted.
  • Hidden Fees and Clauses: According to their Terms of Service, “Traffic is basically unlimited. However, traffic must be normal in nature and not disrupt that of other customers. If a customer’s traffic disrupts that of others, One.com reserves the right to close the customer’s web space without notice and/or make a separate charge for the traffic. One.com reserves the absolute right to decide whether or not traffic is excessive. On closure of a web space, no refund will be made of any subscription paid in advance.
  • Upsells: A few upsells and high renewal fees for extra products.
  • Account Activation: Fast account activation.
  • Control Panel and Dashboard Experience: cPanel.
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): 1-click install tool to easily install popular apps and CMSs.

Do We Recommend One.com?

One.com started strong. Their average page speeds were pretty good. Support options were also fast, which is impressive given their large, worldwide footprint.

And we liked the fact that they threw in some extra stuff, like unlimited email accounts, SSL certificate, and website builder.

Not offering backups for their lower plans was a bummer.

But the real deal breaker was the terrible uptime. Our site was down a full business day in March.

That’s just not good enough at the end of the day.

P.S. Click here to view the best performing hosts that posted both fast speeds and solid uptime.

Do you have any personal experience with One.com – positive or negative? If so, please leave a transparent and honest review below!

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