A bit of background
We’ve been a paying customer for Site5 for 17 months. During that time, we’ve monitored their performance.
This review relies strongly on data, such as uptime, load time (speed) and customer support experience.
Site5 Web Hosting is a niche service built for designers and developers, with multiple servers located in:
- North America (U.S. and Canada)
- South America (Joao Pessoa and Sao Paulo, Brazil)
- Europe (U.K., Netherlands, Romania and France)
- Asia (Singapore and China).
Priding yourself on being ‘developer-centric’ sounds nice on promotional materials. But does this niche offering make any difference? How does it affect what they do, or more importantly, DON’T, offer?
Quite expensive shared hosting. But is it worth it?
We set up a basic WordPress website on the HostRocket ‘Shared’ plan back in June 2015 to find out for ourselves. You can also view our site’s detailed performance statistics like uptime & speed (click ‘History’ to dig in deeper).
PROS of using Site5 Hosting:
Site5 is targeting an audience of advanced users, and that means we had high expectations for the level of performance.
Over the past year or so, they’ve performed OK on speed and support, which is always a good start considering that’s two of the three biggest criteria when choosing a host.
But what sets them apart are a few unique offerings that specific customers will enjoy, including a free trial (!) in addition to some time-saving cPanel migrations.
Let’s see how they shape up.
1. Slightly Above Average Page Load Times
People don’t put up with slow sites.
Just a few extra seconds in page loading times can cause your page abandonment to increase by 38%. (With most of those heading over to a competitor’s site instead.)
While even basic fixes to make your site faster can skyrocket conversions. Decreasing page loading times from 8 to 2 seconds lifts conversions by 74%.
We tested Site5’s site speed, and they were slightly above average (delivering page load times of 695ms compared to 700ms).See previous load time - 2015 (expands)
- June average speed: 734ms
- July average speed: 734ms
- August average speed: 737ms
- September average speed: 663ms
- October average speed: 847ms
Last 12 months average load time (2015 – 2016):
- November (2015) average speed: 729ms
- December (2015) average speed: 760ms
- January average speed: 809ms
- February average speed: 858ms
- March average speed: 808ms
- April average speed: 725ms
- May average speed: 798ms
- June average speed: 534ms
- July average speed: 612ms
- August average speed: 589ms
- September average speed: 574ms
- October average speed: 547ms
2. Good Customer Support
After a general background check into other customer opinions, it seemed like one thing most Site5 customers can agree on is that they offer good support (no doubt bolstered by EIG’s greater resources and scale).
We were optimistic after reading other reviews, and our personal experience didn’t let us down. A member of their support staff connected with us in just a few seconds and answered questions quickly and accurately.
There IS one potential drawback, though. They’re used to working with a sophisticated customer base, catering to designers and developers.
That means you may not get the handholding necessary if you’re a beginner.
3. A Free Trial. No, Really!
Most web hosts offer some sort of money back guarantee to let you try out their service with minimal risk before getting locked into a long hosting relationship.
Site5 offers a pretty good one too (see below).
But what truly sets them apart is their free trial offer, which is incredibly rare.
Site5 gives you 30 truly free days to take their standard hosting plans for a spin. You can also test-drive their VPS for only a $1 commitment during your first month too.
Just when you think it can’t get better, it does.
4. 45 Day Money Back Guarantee
Site5’s unprecedented free trial is a great deal. But throw a 45-day money back guarantee on top of it, and you’re looking at an amazing one to get started.
Their VPS hosting plans comes with a shorter, 15-day money back guarantee.
And the great news is that there aren’t any conditions with these refunds. They promise to respond to your request within six hours (or they’ll credit your account extra for the delay).
5. Free Transfers
Site5 also offers free website migrations or transfers if you’re site is currently hosted somewhere else. Many other web hosts do this too.
However, what’s different is that they’ll migrate up to 25 (!) cPanel accounts for you (and up to 10 non-cPanel ones) – still free!
A generous offer to take care of an otherwise time-consuming process.
6. Plans Come Standard with ‘Advanced’ Features
Another thing we liked about Site5 was that ‘advanced features’ typically reserved for higher priced plans come standard on their cheapest shared options too (probably due to the fact that they’re catering specifically to more advanced users).
The most noteworthy ones include:
- Unmetered bandwidth,
- Unmetered disk space, and
- Disaster recovery backups
The last one is especially important, as something will, eventually, at some point (and unfortunately) go wrong.
Years ago, working on my first WordPress site, I remember hitting the Activate button while sitting in a coffee shop. Then a cold sweat broke out as the screen went blank and my site seemingly disappeared.
Stuff happens with websites. And having someone (or something) to have your back in the case of an emergency is immensely helpful.
7. Ability to Choose Your Server Location
Site5 has multiple server locations all over the world. So they’ll let you choose whichever of their 21 different locations you’d like (regardless of where you live).
CONS of using Site5 Hosting:
As you’ve just read, Site5 does a decent job in most areas.
While they’re not in the upper echelon of any single category, they do deliver admirably in both speed and support (two of the biggest categories to pay attention to).
There is one big sticking point though that needs to be addressed transparently. Take a look.
1. Below Average Uptime of 99.85%
Over the last twelve months, they’ve had some good months…
And some bad months, unfortunately.
Case-in-point: back in March they posted a 99.85, with an equally dismal 99.88% in April. On the face of it, that doesn’t seem very far off of the 99.90% industry average.
So what’s the problem?
If you run a quick downtime calculation based on that percentage, the answer will jump out at you.
For example, their March uptime result of 99.55% results in over over 3 hours of downtime per month.
What’s even worse, we’ve seen no comments/feedback from Site5 side what happened during that month…
So we’re left in the dark as to (a) what’s wrong, (b) why it happened, (c) if it’s a one-time or recurring issue, and (d) if that’s what we can come to expect from their performance.
Lately their uptime is hit-or-miss, hovering right at or below the industry standard mark.
Overall, we’re unimpressed. And we expect better from an ‘advanced’ hosting company.See previous uptime - 2015 (expands)
- June average uptime: 100%
- July average uptime: 99.92%
- August average uptime: 99.92%
- September average uptime: 99.86%
- October average uptime: 99.98%
Last 12 months average uptime (2015 – 2016):
- November (2015) average uptime: 99.99%
- December (2015) average uptime: 100%
- January average uptime: 99.99%
- February average uptime: 99.99%
- March average uptime: 99.55%
- April average uptime: 99.88%
- May average uptime: 99.72%
- June average uptime: 100%
- July average uptime: 99.96%
- August average uptime: 99.98%
- September average uptime: 99.82%
- October average uptime: 99.95%
Site5: Page Load Speed and Uptime (Last 12 months, full data can be found here.)
2. Misleading & Expensive Pricing
Unfortunately, Site5 sticks to the typical misleading pricing schemes that other hosts pull with their low advertised price.
Considering their performance, $4.95 a month doesn’t sound too bad. But you have to commit for a full two years AND pay upfront in order to get that price.
Otherwise, you’re looking at $5.95 for twelve months or $6.50 for six months.
What’s worse, they don’t even offer a true, month-to-month pricing plan.
Overview on Site5 Shared Hosting Plans
Here’s a quick overview of Site5 hosting plans:
- hostBasic plan: This plan costs $4.95 per month and allows 1 website. It is recommended for up to 10,000 monthly visits.
- hostPro plan: This plan costs $8.95 per month and allows unlimited websites. It is recommended for up to 25,000 visits per month.
- hostPro+Turbo plan: This plan costs $11.95 per month and allows unlimited websites. It comes with a free dedicated IP and is recommended for up to 100,000 visits per month.
All their shared hosting plans come with unlimited disk space, free migrations, and a disaster recovery backup. It is also worth clarifying that you have to pay for a term of 24 months to enjoy the advertised prices.
- Ease of Signup: Lengthy, four-step signup process.
- Payment Methods: Credit Card, PayPal.
- Hidden Fees and Clauses: Shared hosting accounts must not exceed 75,000 files, each email account must not exceed 10GB disk space, and each database must not use more than 2GB of disk space.
- Upsells: No upsells.
- Account Activation: Quick Activation.
- Control Panel and Dashboard Experience: cPanel.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): Quick and easy install of popular apps and CMSs with Softaculous.
Do We Recommend Site5 Hosting?
Site5 isn’t bad per se. But they’re not great, either.
So we can’t recommend them, unfortunately.
Despite the sheer number of ‘PROS’ vs. ‘CONS’ listed above, we can’t help but feel like their service is just… average. Especially compared to the (true) costs.
There are a few especially nice perks that certain customers will enjoy. The free trial on top of the money back guarantee comes to mind. As does the free migration service for up to 25 cPanel accounts. Their support is also good.
Usually, that’s enough to put them over the edge.
However if you’re looking for the best site performance where it counes, like the most stable uptime possible and fastest page loading times to boost sales — especially for a great deal — you might want to shop around for better alternatives. (Click that link for a few better recommendations.)
Any experience with Site5 Web Hosting? Please leave your Site5 review below! We welcome all honest and transparent reviews – good OR bad!
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36 user reviews for Site5 Hosting
Site5 - STAY AWAY
I have used site5 for a number of years for hosting my sites. I understand the company was sold recently.
That day, support went to utter shit. Instead of fast responses from friendly and knowledgeable sysadmins, support is now slow – ONE HOUR hold times are common – and the “techs” read from a sheet and are completely ignorant.
I suffered the same problem as yasin, migration of my sites – all my sites just went down without warning.
I currently have no sites whatsoever for over 18 hours – they say it’s the DNS propagation delays.
Furious at the poor service, moving away from them as soon as possible, despite the obvious trouble.
New Owners & Any Knowledgeable Support Staff Fired/Quit
We were previously with Site5 for 5 years and I raved all the time about their level of customer service/support to anyone that would listen….until recently. Everything was fine until this month when I needed their support to find out that they no longer answer phones and no longer have ANYONE who can answer a basic email server issue. The wait time for the support was literally 1hr+. If you decide to go with Site5.com you are going making the worst decision for your business. Of course these are all my opinions and experiences. I hope by writing this review that it will save people the time and money that I now have to spend to migrate our multiple sites to a new host. I want to even mention that they upgraded my portal and now I am unable to migrate my own site to the new host, which now I have to pay for the migration…thanks Site5 for not only disappointing me but costing a more money than needed to another small business.
DO NOT USE!
After years of using Site5 we’ve had it. Response to support tickets is horrible and they changed our primary account over to a previous client of ours and we’ve been the primary account holder for YEARS! Now we have to ask another business to please let us have access to ALL OF OUR OTHER CLIENTS ACCOUNTS.
This is a nightmare.
Avoid like the plague
Site5 has been taken over and most staff is gone now. I’ve been hosting my site for over 10 years now and experienced a lot of problems since around August this year.
It takes inexperienced staff members up to 4 weeks to reply. The replies are generic KB items which do not help you at all. Want to try their support chat? It takes about 15 minutes to get in. Once in, there’s a big chance you will get disconnected. The people in the chat cannot help you and are not authorised to reply to any of your tickets. They will have a look and copy/paste the good ol’ ‘an admin will take a look at this ASAP’ string in there.
What happened really? Site5 used to be a great host with nice people who took hosting and support seriously. Now it’s abandoned and a scary to place to host your site at.
Avoid like the plague, this place is nothing like it was a few years, heck, a few month, back.
Don’t believe me? Open a chat, you will feel the pain 🙂
I loved them, I really did
I raved about Site5 for the past two years. They were fab. The migration service was brilliant, the support answered within a half hour and they really seemed to care about what they were doing.
I had a VPS running on a server in Amsterdam with all of my clients on there. Since August 2016 it’s been a nightmare. Not only did they move my server to the U.S without my permission or even without informing me.. their support has been terrible. I waited a week for a response to my transferring a domain to them (before I realised it had totally gone to the dogs). Now I only have a few sites left on there which I’m trying to transfer but I just went to my control panel and my password (same one I had the whole time) is suddenly not working. I hate Site5.
From great to horrible recently
I have used Site5.com for a few years and their response time, both for the website loading and for chat support had been excellent. In the last few months though, something has changed and their service is complete crap. Support takes about 10 minutes by chat, and if you send an email, it takes days if they even ever respond. It’s like day and night and now I’m looking to pull all my client’s websites away from them. Whoever is pulling the strings for that business completely shot themselves in the foot by whatever they did – probably cost savings.
Oh, and the price of my hosting silently went up by $30 per year. For what?
I have been a customer of site5.com for years. Since some weeks they experiencing a complete meltdown. Tickets previously answered within hours are not answered at all or after weeks. Problems remain unsolved. Suddenly I get invoices for services terminated long time ago. As it would not be enough, they moved my hosting from Asia to US without notice! Instead of resolving the pending issues, they change the terms and suddenly complain I have too many inodes. If you don’t want to get into trouble, avoid this service!
I can’t even begin. Went from having the best service in hosting to the worst…WORST, in a matter of 6 months…after they were acquired by EIG. We have 60+ sites there and will most definitely be moving them over the next few months. They take forever to respond to tickets and their chat support knows less than my dad about servers and he’s old. Seriously disappointing.
Don’t use them if you can help it.
Be Aware of These Thieves!!!
I believe that this company has the concept of f***** their clients over and over by giving them bad customer service and steal ones money.
I have for more than two months tried to transfer a domain from site5.com to another hosting company due to bad service, and during this time site5.com refused to transfer the domain. Within this period my domain expired, so they told me that the only way I could transfer the domain, was if I renewed it. So with the fear of losing my domain I had to renew it. But then they made a second withdrawal from my account of $35,95, which they promised me would be returned into my account. BUT BULLS****! They are f******* thieves, and I would recommend EVERYBODY to stay away from this company. $35,95 is not a lot of money, but they withdrawed them from my account without our permission or accept.
Be Aware of These Thieves!!!
WTF is going on
After being with them for over a decade all of a sudden they suck in every direction. Multiple websites having issues, email issues they can’t seem to fix after 2 weeks of running around. I’m literately going mad and ready to go elsewhere. Stay away and don’t ever go back!
Terrible Technical Support! Not sure if they even know what they're doing
So I signed up for Site5’s Host Pro + Turbo service and at first it seemed fine… Little slow but everything worked for a basic website.
Then came the need for a Dedicated IP Address (needed for SSL). One of the main reasons I signed up for their top tier plan was their promise of a “free dedicated IP”. This is when I started to run into problems….
After first raising a support ticket to request the Dedicated IP, it took days for them to get back to me. Their customer support is terribly understaffed. Avg wait of 45+min and reps that didn’t care. Anyways, after about a week of messaging back and fourth their support told me that they could not provide me with a dedicated IP at the time because the server I was on was all out. It was now the waiting game… holding up work I needed to get done in preparation for the website’s launch… no bueno.
3 weeks later, out-of-the-blue, I get a reply on the support ticket saying that a Dedicated IP has now been assigned to my account. NO WARNING AT ALL! This meant that all the sites on my account are down for 24-48 hours while the name servers associate the new IP address.
After the 48 hour mark my sites were still down so I contacted support (another 1 hour wait). Turns out there was now an error with my cpanel that was the cause for my websites being down. Support told me that the fix would propagate in 4-8 hours, then an additional 24-48 hours for the nameservers.
Waited the 2 days and again sites were not up. Wasted another hour on customer support. Was told the problem would be fixed in 30 min (it wasn’t). At this point I lost all trust and confidence in Site5… have since moved to A2 and couldn’t be happier.
STAY AWAY FROM SITE5!!!
Bad customer services
First of all they did not reply the online chat. Even though I waited for 1 hour. They claim there are there 24/7.
The I chose to submit a ticket. Still No reply after 2 days. And my question was quite simple how to admin e-mail accounts etc in the new back-stage layout.
Horrible support, not as it was before.
Site5 Has Worst Uptime, Zero Suppport Response, Zero Customer Service
Site5 used to be good pre-2014. I’ve been with them for 4 years now, after a good friend told me they were awesome.
I advice anyone reading this to NOT USE SITE5 if you are serious about your website. Here’s my experience.
Uptime is zero, or how would you explain that last month September 2016, my sites were offline for over 1 week, and I could not login to my WP dashboards – logins saying ‘incorrect’. I researched to find that they did a server upgrade – not a single email about it. Again, this October from 12th to evening of 16th today – offline. Not a single email to explain. In 2015, same type of thing happened. No one is responding to support tickets or emails sent. NO APOLOGY or anything from them, to date.
Zero Support: zero response via email or via support ticket. I’ve had some that no one replied even 7 days after my site was completely down, and even 2 months after. Even chat support, may take a whole day of waiting and no one would respond; on a lucky day, you may wait for hours to be attended to.
AND, in many cases, the support person would be totally not helpful and sounding pissed off, so that at the end of the day, you are left alone with your offline site. Simply put, they have no regards for their customers.
They changed the login to customers’ side and there was not an email. Support ticket raised and no response. I kept trying to login and getting alert that my email and password were incorrect.
Bottomline: If you use site5, prepare for a shockingly rude and no-communication customer service; prepare for months of downtime, maybe 50% n a year and know that no one will say anything to you or talk about it. AND prepare to forfeit your remaining months when you are fed up and decide to relocate.
Overall, you will lose loads of daily business income, you will lose confidence with search engines and your traffic will tumble down over 75% like mine.
DISCLAIMER: The old site5 had awesome customer service, always send maintenance updates via emails and uptime was great. Now, it sucks and unapologetically so.
Sites down for 3 days no support
I have had the usual ups and downs with this company, but they have always been responsive and down time was not long.
A few days ago all of my sites went down. There has been no communication. No response to open tickets, no-one answers the phone, and no-one responds to chat . it has been three days now, and I have lost a lot of business. Have they closed their doors ? I don’t know.. just feeling very sick to my stomach.
Used to be a great host - not anymore
I am a Drupal developer.
I use Site5 for doing my own development and I have enthusiastically recommended Site5 hosting for client sites. I have 20 client accounts on Site5.
Their telephone, chat and ticket support were awesome before.
Well those days are long gone. All the folks who made Site5 so awesome are gone.
Now telephone support is sort of there if you feel like listening to aggressively bad muzak for an hour before talking to a EIG support person who is more of a PR person than anything. I am currently on hold and have been on hold for the last 50 minutes. If I seem like I am in a pissy mood, that is why.
Even support chat takes a long time to access and you still get to chat with an EIG apologist.
They do not respond to support tickets.
The migration of Site5’s backend to the EIG one is a complete disaster.
They used to have a good system where you could use one account to manage others. Well not anymore, that turned into a bad joke. My personal account had it’s primary email address disassociated from the account. Not only could I not login, but I became a non user. In a 2 hour chat session I managed to get access to my own account by assigning another email address to it. As I say I have 20 accounts. I am just starting to figure out this pile of crap so I can actually get back to work.
Oh attention Drupal developers. They managed to bork Drush (pre-installed by Site 5). They have turned Drush into a vicious site killer.
I want to move all my site from here.
If you are thinking of getting hosting here, well it might be OK. It will be a generic middle of the road server. It will not be Site5 hosting it will be EIG (engulf and devour) hosting.
If you are an existing Site5 customer be warned. (I did not write the linked post)
Count me among those feeling disillusioned
I spent over 90 minutes waiting for support from Site5 today — 37 on a live chat window, which spontaneously closed itself just as I was getting ahold of someone, and the rest spent holding for a phone call with a real live person. It appears that their migration to “new hardware” has unearthed a bunch of technical issues that they seemingly have no plan or timeframe to deal with. I not looking forward to migrating my 15+ sites to another provider, but I refuse to give money or delegate such a vital service as hosting to a bunch of clowns with a bad reputation.
This is a real shame, because I’ve raved about Site5 for 10 years — and they deserved it, too. Their support staff was incredibly helpful and prompt. And I’m afraid I just can’t stomach another 10 years of what I got a taste of today.
Non existent live support since last month
I’ve been with site5 for the last 5 years and prior to last month support was great as was the live chat however since last month I have experienced live chat to be incredibly poor to the effect where it might as well not exist. The chat operators seem to all respond by saying open a ticket yet a ticket doesn’t get answered or seen to for days.
From being really good to worse than poor. We are now seriously considering moving all our client sites to a new provider due to the lack of urgency or importance that we the customers are now receiving from site5.
DO NOT USE THEM
Site5 used to have fantastic support but in the last 4-5 months the support has gone to S**T
We are in the process of moving all clients off site to another provider for example
Chat system does not work now.
Tickets system does not get answered.
We had a ticket marked urgent a site down took them 20 days to answer.
Billing tickets still not answered after 15 days
All other support tickets not answered at all since april.
It is a shame that a once good company that offered fast and good support now has NO support for its customers.
If they talk about migrating your account onto another server RUN, as they have stuffed all 5 migrations in the past.
We are currently moving 12 VPS and 10 reseller accounts from Site5
Site 5 support has left the building!
Glad to see here that others are in the same boat with me…
I too have been very happy for over 10 years with site5…
I logged a ticket 7 days ago and have heard NOTHING. Got an automated response and I can see the ticket in the system, but nothing. Tried chat support today and it never connected to anyone!… starting to move my sites now… it’s only a matter of time before things go really bad I fear…
Astonishingly Bad Support after EIG acquisition
The EIG acquisition really killed site5. Just recently they made a support system switch and now support is nearly non-existent. I’ve been waiting almost 5 weeks for help on a ticket. They stop responding, then claim they haven’t gotten any updates from me. When they do actually respond, it’s a brush off that asks for more info that was already provided in a previous ticket update.
Avoid like the plague.
bad support bad hasting bad in all
As we contact sales chat they was with us online in 5 minutes .
after we start th eplan with them the HORRO ADVENTURE STARTS
– migration of the shop after 8 days
– migration was horrible shop brakes down complete
– no answer in tickets so we contact chat support after 8 hours hold ” please be pazient
than again nothing
than we start to go in facebook page but they delete the coments on the site and block our account in facebook !
also they block us out from ticket system and ban our ip in chat system
so game over 3 weeks no website ! no shop !!
thanks a lot site5.com for this adventure
beware to transfer your shop web to site5.com
Site5 Sales & Support chat MIA
I used to rave about Site5. I could get someone on the line in just a few minutes. Support tickets would be answered at the most, 20 or so minutes. I recently needed support on a few occasions just to ask a few questions and it took 30 to 45 minutes to get someone in chat. Of course, no more photos of the person you’re chatting with.
Poor Support and Service
After taking over by EIG, site5’s support has gone. 4-5 days no reply of support ticket. Chat agents are arrogant, not learned like the previous agents.
Server goes down every now and then.
No more support from site5?
Had been hosting with site5 for many years, was all good till aug 2016. Seem like no more support for site5 customers? Had tried calling them, backstage ticket, even FB. Didnt hear from them yet.
Site 5 From Good to Deplorable
I have about 120 websites that I host on Site 5. Since August 22, the purchase – it’s as if they want to destroy this company, I don’t get it. DAYS without communication…and today, the phone is not active. Online Chat used to be great, now, it crashes my computer. Sorry guys..I’m looking to get out. It’s going to be a nightmare, but I can’t run a business like this.
Avoid at all costs!
I have been with Site5 since 1998. They were the best hosting service ever when they started out. Now, as of September 2016, I wait days not hours and have not had access to my server or domains for 3 weeks. I have used the online chat and support, email tickets, and nothing works. I have written more emails than I can count and all I get is the runaround from their Senior Tech, Dragos B. Whoever the hell that is.
For whatever reason, they can’t seem to repair what’s wrong and they are not forthcoming about the nature of the problems and what it will take to repair them. I just hope I can get access long enough to make a backup migrate to another host.
I strongly suggest that you avoid this company at all costs.
Rapidly Gone Downhill
Have to agree with a lot of reviews. Support changed in Aug 2016 and since then it’s been a hassle to do anything. It’s never been the fastest host, but has rapidly gone downhill. I’ve gone from being proud to promote Site5 to clients to being embarrassed to admit my own site is on them.
In fact I’m moving it today it’s been so bad!
They used to have awesome support, but for the past 2 weeks it has been non-existent. Terribly disappointing considering I’ve been a customer for 10(!) years. So bad, in fact, that I’ll be switching providers. So sad.
I have a reseller account with Site 5 in the Singapore data center. I agree with Sergio – it was great up until around Aug 22nd of this year. I’m not sure if this is related to them being bought up by the destroyer of hosts known as EIG or not.
All of a sudden support tickets go days without reply, where previously you would get a reply in 15min. from someone who actually knew what they were doing. I’ve noticed that you no longer get the profile etc. of the support person handling your ticket. I’m guessing EIG has fired most of the great support staff they used to have and have replaced them with less knowledgeable but cheaper techs…
Anyone know a good host with Singapore reseller plans?
What Happened? 2
As Dave said I have also a site5 reseller account running without problems together with a fast and accurate support team for years. Amazing service… really happy with them… until 2016 Aug.
As far as I have seen they have closed the old help system to open up a new one with new people but much more slower than the previous one and without details as Dave also confirm.
But the worst thing is that they have also removed the locations option so you are not able to get an account but in US anymore. And, even worst, they will eventually move the actual accounts outside US to the only US Central datacenter left they are offering right now. Perhaps a movement to close the whole service without noise? I don’t know. But I know that at least all non US customers are forced to move out of site5 after this (european laws force us to do so)
That’s what I have just found after noticing, by chance, that they are not offering locations any more. Because site5 is not informing the customers about its policy changes even though the big effect that they will have on us and, more important, on our own customers that we will have to manage because of this.
That’s what happens when a big company buys a good but smaller one and sais that “everything will remain as before”. Time to run!
As Dave say: Anyone know a good host with reseller plans?
Bad support (all started in August, 22)
I am going to start saying, i have always love site 5 support, their support is the reason why we are with them. But then we found out that they change all the support team, or thats is what the live chat support Tell us, they say they have too many tickets And thats why is taking time to respond.
We have tickes betwen 2 an 8 days with no response at all. We have 4 VPS of different levels, 2 resellers, 3 pro share hosting, i mean we are paying more than $900 per month. And now all my account are at risk becuase THERE IS NO SUPPORT AT ALL. The live chat is taking the hit, ticket dont work And phone call is just impossible, even after 30min waiting on the line no one answers.
We already lost a few clients. And i am thinking on moving all my accounts.
Any advise where?
Worst Service, Don't Waste Your Time
I’ve been with Site5 for 3 years and just canceled. Their customer service is very generic and frustrated, you go back and forth by email, and each time someone different replies with no idea what’s going on. The hosting service was terrible and had several down times. I can’t say that they cared about my support as a customer so don’t waste your time with them.
Site5 shared hosting is among the best
I used to use Site5 shared hosting for years until the site I was hosting there needed a VPS. I don’t have one bad memory. The support system is easy to use and they always were able to help. If you need shared hosting, I couldn’t recommend anyone better. The SSH access feature they offer is crucial, as well.
Performance doesn't match with their price
I moved from HostGator to Site5 few years ago, but to be honest – I wasn’t really pleased with their service, thus I canceled within few months.
By all means – their support was great, quick to answer and helpful. However, their performance didn’t quite match with their hefty price tag. As I can see from your review, they aren’t quite fast either.
I ran several page speed test towards my site when I was hosting with Site5 and it wasn’t THAT fast. I’m now using A2 Hosting and I’m much more satisfied.
Useful for my use, not recommended for large scale projects
I bought a low end plan & have never had issues with it, however when my team & I needed more bandwidth & power their services fell short. Latency issues & outages while uncommon were far from non existent.