SiteGround Review

Strong TOP 3 Web Host (Highly Recommended)

Brad Smith  —  · Read user reviews

SiteGround reviewFor more than 16 months, I’ve been one of SiteGround’s 800,000+ paying customers.

Unlike (most of) their other customers, over the past year, I’ve been ‘secretly’ monitoring their performance and collecting data on the company’s services. Specifically their load times, uptimes, and customer service responsiveness.

Today, I’m going to share the raw data and my personal experience with you to help you determine whether or not SiteGround is the right web host for you.

Let’s get down to business.

What is SiteGround?

SiteGround.com is recommended by many different blogs and forums. It is also officially recommended by WordPress.orgJoomla and Drupal.

SiteGround has amassed 800,000 domain names worldwide, with data centers across the United States, Europe, and even Asia. It’s not bad, considering they started out with only one employee back in 2004, making them one of the youngest behemoths in the hosting industry today.

Siteground review: Their growth

That’s an impressive ascent, so they must be doing something right to achieve such heights faster than many of its predecessors.

Do they have decent uptime? Fast loads? Good support? Extra premium features?

In order to find out, we purchased a SiteGround “Start-Up Plan” back in July 2017 and set up a default WordPress website (which can be seen here).

The StartUp plan offers the most basic set of features and lacks their famous caching plugin – the SuperCacher that boosts websites performance up to several times (available on GrowBig and GoGeek plans).

Over a period of 16+ months, we’ve carefully analyzed their uptime, speed and overall performance of our site. In addition, we checked their customer support to see flaws or misbehaviors.

Here are the results:

Pros of SiteGround Hosting

The primary categories we analyze for web host performance include uptime, speed, and support. After all – these three categories are the most critical to your site’s success.

There are also a few other areas where web hosts can set themselves apart from the competition, like additional plan features, which can positively contribute to their overall rating. SiteGround has a few, which we’ll dive into.

1. High Uptime (99.99%)

All of our reviews are based on eight months of actual statistics and raw data.

Instead of using ready-made software solutions, SiteGround prefers in-house crafted solutions to ensure high-quality hosting experience.

  • Their platform is built on Linux containers that provide great stability in times of unexpected traffic spikes.
  • SiteGround was the first hosting provider that introduced the account isolation technology for client security.
  • They built their own proactive server monitoring system that monitors their servers every 0.5 seconds and also proactively fixes any problems without human intervention, thus ensuring amazing uptime.

During that time, our test site on SiteGround had an average uptime of 99.99%, which is .05% better than the 99.94% industry standard and a promise from SiteGround.

They only had 20 outages in the last year (2018). That’s impressive as Web Hosting Pad had 2000+ outages.

Nevertheless, here’s the ‘uptime’ detailed overview:

Last 10-month average UPTIME:

  • December 2017 average uptime: 100%
  • January 2018 average uptime: 100%
  • February 2018 average uptime: 99.97%
  • March 2018 average uptime: 99.99%
  • April 2018 average uptime: 100%
  • May 2018 average uptime: 99.97%
  • June 2018 average uptime: 100%
  • July 2018 average uptime: 100%
  • August 2018 average uptime: 99.99%
  • September 2018 average uptime: 100%

SiteGround 10month stats

SiteGround Load Time & UpTime: Last 10+ months’ detailed data can be found here.

2. TOP 10 Load Time (714ms)

Over the same 10-month period, our SiteGround test site saw an average page loading times of 714ms – faster than the 890ms average load times we found from other web hosts.

That’s very good – among the quickest we’ve seen.

It was also VERY consistent. No spikes or slow loading times whatsoever. So far, so good.

Last 10-month average LOAD TIME:

  • December 2017 average speed: 680ms
  • January 2018 average speed: 730ms
  • February 2018 average speed: 730ms
  • March 2018 average speed: 693ms
  • April 2018 average speed: 735ms
  • May 2018 average speed: 733ms
  • June 2018 average speed: 699ms
  • July 2018 average speed: 737ms
  • August 2018 average speed: 688ms
  • September 2018 average speed: 712ms

In overall, SiteGround is pretty fast.

3. Highly Knowledgeable & Responsive Support

Customer service is one area where SiteGround pays special attention. Which is no small feat, when you consider that they’re processing over 1,500+ tickets, 800+ phone calls and 2,000+ chat requests every day.

Over 230 people at SiteGround are engaged with customer support only to make sure clients are taken good care of and support is provided in three languages – English, Spanish and Italian.

  • SiteGround provides support for well beyond only hosting related issues – their reps help with CMS questions as well.
  • The official client survey results released by SiteGround each year show that their client satisfaction rate is constantly scored over 96%. (2014, 2015, 2016).

Case in point: our experience was FANTASTIC.

After only 11 seconds, their friendly and knowledgeable live agent connected with us. Then, we started to bombard her with different questions on how to do X and how to do Y. For example, we asked her:

  • #1 How to change nameservers on domains?
  • #2 How to create email addresses on SiteGround?
  • #3 How to keep my email inbox free from spam? – She actually told us they have a software that detects 98% of the spam emails.

It was such a pleasure. They’re one of the only web hosts we’ve analyzed to get a perfect 10 out of 10 in support.

SiteGround Support Chat

SiteGround customer support agent

Sounds too good to be true? Even after doing a background check and surveying other sources, we still couldn’t find many negative responses about their support.

4. High-Performance WordPress Hosting on All Plans

One of the special features that SiteGround plans include (which most other web hosts don’t) is managed WordPress hosting on all accounts.

What does this mean?

For those of you who are out of the loop, this means that someone actually manages the service for you in terms of speed, security, support, updates and provides enhancement tools to make your life easier. The SiteGround platform is built on SSD and have an in-house crafted caching tool, the SuperCacher that is essential for the loading speed of your site.

They are also serious about security by constantly monitoring WordPress related vulnerabilities and proactively protecting users with custom WAF rules.

They take care of WordPress and plugin updates, make daily backups for free in case a random occurrence might bring your site down. (Which is surprisingly common, like when two plugins don’t play well together and you’re met with the dreaded white screen of death.)

But that’s not all. There is also stuff for power users as well within their GrowBig and GoGeek plans. These include WordPress staging environments, pre-installed Git, WP-CLI for easy command line management options, PCI compliance for e-shops, 1-year Wildcard SSL for free, priority customer support, free backup and restore.

Siteground managed WordPress hosting

5. Free Security Add-Ons

In addition to the security options available with their WordPress managed hosting, SiteGround also provides extra security for sites with all shapes and sizes. Available tools include SpamAssassin and SpamExperts, IP address blocklists, Leech Protect, and hotlink protection.

You can also add HackAlert Monitoring (a service that checks your website daily and notifies you if it has been hacked or compromised) for a measly $1 per month.

6. Easy E-Commerce Installs

E-commerce applications that power the web’s top sites, like Magento, can be especially difficult and problematic if you’re not technically inclined.

Fortunately, SiteGround removes a lot of the hassle by making it easy to choose from 18 eCommerce applications and install your favorite one in 1 click. They also provide multiple server locations, free CDN, PCI compliance, advanced caching solution for top site performance and great customers’ experience. As for security, client accounts are isolated from each other by a custom server solution, which means that if one account gets hacked others are not affected.

7. FREE Transfers for Existing Websites

Just like many others, SiteGround will transfer your existing account for free from a previous host within 24 hours. In comparison, this process may be paid or can take up to 30 days with other hosts.

You only get one free professional website transfer, but you won’t have to lift a finger or wait a month to get it.

SiteGround’s support agents handle it all. There’s also more than one way to transfer a site.

The easiest way to request a site transfer is to do so when you first sign up for SiteGround. Just click “Transfer an existing website” in the Account Setup Wizard.

SiteGround setup wizard

You also have the option to request a website transfer through the support section of your SiteGround Account.

This is an awesome feature if you decide that you want to transfer a site later. Just go to User Area → Support → Request Assistance from Our Team → Proceed to contact us here link.

Then, click Transfer Website.

Transferring website

It’s important to note that SiteGround can only transfer the files and databases of a single website without your email accounts and other account settings if your previous web host isn’t running cPanel.

You also have the option to transfer your website to SiteGround manually, but we recommend taking advantage of the free transfer that comes with your plan.

8. Affordable Pricing (On-Par with Other Web Hosts)

SiteGround offers quality hosting packed with extra features and they are usually not the cheapest option available. Currently, their rates are price matching some of the cheapest in the business (to $3.95 per month, down from $9.99 monthly).

Point is, for all of the stellar options they do offer, currently their pricing is a steal compared with other web hosts of lesser quality.

9. 30-Day Money Back Guarantee

SiteGround might not offer a free trial of their services, but they do offer a 30-day money back guarantee which is exactly the kind of security you need if you’re looking for a web host.

That way, you’ll have peace of mind. You don’t have to fully commit to SiteGround unless you are 100% satisfied with it in your first 30 days of use.

Note that some conditions apply to this host’s money back guarantee:

  • You must post a service termination request through the User Area.
  • Initial orders for hosting services are covered only within thirty days from the day that SiteGround activated the service(s).
  • Renewal orders are not covered.
  • Domain name and domain privacy (ID Protect) fees are not refundable. These fees might even be due upon cancellation, even if they are waived as part of a promotion.
  • Dedicated and cloud hosting services, paid support, and third-party services are not covered by the money back guarantee.
  • Reseller packages are only covered if the entire reseller package is canceled. This guarantee doesn’t apply to the termination of single accounts in a reseller package, either.

10. Free CDN and SSL Certificate

Another great benefit of using SiteGround’s service is that every plan they offer comes equipped with a free SSL certificate and CDN (content delivery network) integration.

These features are a HUGE bonus!

Due to the proliferation of cyber attacks and website hacks, Google has shifted certain aspects of their algorithm to favor secure and encrypted websites. Namely, websites with an SSL (secure socket layer) encryption.

With SiteGround, you will receive a free SSL certificate installation (which normally costs around $60) from ‘Let’s Encrypt SSL’ that will instantly bolster your website’s security and search engine optimization.

Furthermore, they’ve included a free integration of Cloudflare’s CDN.

This means that Cloudflare will cache the data and content from your site on their global servers and then deliver that content to your audience from a nearby location. Thus speeding up the delivery of your content and improving the user experience for your visitors.

11. Transparency and Community Support

The world of web hosting and cybersecurity is rife with shady practices and unscrupulous behavior.

Luckily, SiteGround is committed to providing their customers with a transparent and straightforward experience as well as a thriving community of experts who can help walk you through different challenges and troubleshooting issues.

SiteGround includes an uptime monitor in the main navigation menu. They also share the IP address of their data centers, blatantly telling their “GoGeek” customers that they will have fewer accounts on their server than ‘Startup’ customers (a fact that most shared hosting providers avoid). SiteGround is committed to maintaining their company’s integrity and providing you with a clear and transparent customer experience.

Furthermore, they have a strong commitment to the web hosting community and over the years their team has sponsored, attended, or spoken at more than 400 community events.

In conjunction with the high level of support that they provide their customers, this illustrates a clear commitment to the web hosting community and a company culture of support and charity.

Cons of SiteGround Hosting

SiteGround offers great uptime, page loading speeds, and support. They even offer a bunch of nice ‘extras’ that can help to seal the deal. There are a few drawbacks to consider when shopping around.

Here they are:

1. “Setup Fee” for Monthly Billing

Here’s how most web hosts get you.

They advertise an obscenely low ‘monthly’ price. The catch is that you often have to sign up for two or three years in order to get it. Most other web hosts don’t even offer a true ‘month-to-month’ option, with a one year deal being the shortest they’ll go.

The good news is that SiteGround’s pricing is straightforward and doesn’t play that game. Their low advertised price is for the 12-month deal.

Conclusion? Don’t pay monthly.

They also do offer a true ‘monthly’ option if you want it. AND it’s the same low advertised price. The only problem is that they also charge a one-time ‘setup fee’ on these ‘month-to-month’ plans of an extra $14.95.

You won’t find out about this extra fee until the very last second when you’re entering your credit card details. That’s enough to be a ‘hidden’ cost, which – while not a huge dollar amount – is still kinda annoying as it’s not listed anywhere else.

2. Limited Storage Space

Compared with other web hosts, SiteGround’s storage space is a bit on the small size (so you might want to clarify disk space if you think it’ll be a concern).

They will offer a helpful note as to how many monthly visitors you can safely handle without experiencing any issues. If you’re just starting out, the “StartUp” plan will usually be more than enough. If your site grows, you can easily upgrade to a more robust server/plan which is likely to have more power.

With the StartUp plan, you’ll get 10 GB of web space. SiteGround recommends this plan for about 10,000 monthly website visitors.

If you need more, just move up to the GrowBig plan. You’ll get 20 GB of web space with that plan. If you receive around 25,000 monthly visitors, SiteGround recommends this package.

If you want to upgrade to the GoGeek plan, you’ll receive 30 GB of space. SiteGround recommends this plan for a website that receives about 100,000 visitors every month.

SiteGround Pricing, Hosting Plans & Quick Facts

Here’s a quick rundown of the hosting plans offered by SiteGround:

Shared Hosting: Their shared hosting comes with three main plans:

SiteGround pricing

  • The StartUp plan: This plan costs $3.95 per month, can host one website and is suitable for newbies who are just starting with their website. Can handle up to 10,000 unique visits per month and has the first level of the SuperCacher plugin enabled which is static cache, 24/7 client support, free CDN, Let’s Encrypt SSL, Unlimited Emails & DBs, free site migration, free daily backup, etc.
  • The GrowBig plan: This plan costs $5.95 per month and can host multiple websites and this plan can handle up to 25,000 visits per month, a free SSL Wildcard for 1 year, 30 backup copies and free restore, all 3-levels of the SuperCacher, which aids loading time tremendously, customer support with priority, although SiteGround has insanely fast response times, GrowBig and GoGeek clients are handled with priority.
  • Their GoGeek plan: This plan costs $11.95 per month which can host multiple websites and offers even more space, can handle up to 100,000 visits per month, has all features of the other two plans plus 1-click WP staging, pre-installed git, PCI compliance and fewer accounts on the server.

All shared hosting plans come with a free email account, free CDN and unlimited bandwidth. You may check the full features list here.

  • Domain:  Domain prices start from $9.95
  • Ease of Signup: Very easy, one-page sign-up process.
  • Payment Methods: Credit Card.
  • Hidden Fees and Clauses: They charge a $14.95 setup fee if you pay for their shared hosting plans monthly instead of annually. Sad face 🙁 You’d be better off paying 1 year upfront to avoid that.
  • Upsells: Few… Nothing too bad.
  • Account Activation: Quick account activation.
  • Control Panel and Dashboard Experience: cPanel
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): Quick and easy install of popular apps and CMSs using Softaculous.

Do We Recommend SiteGround?

Most definitely. SiteGround is perfect for those who care deeply about customer support, while not sacrificing quick page speeds or impressive uptime either.

They also offer a bunch of additional features that might be perfect for you if eCommerce/WordPress is your goal, or if you’d like security to be handled by someone else.

Currently, their pricing is also on par with many other web hosts of lesser quality, so it’s the perfect time to act and take advantage. What are you waiting for? Go www.SiteGround.com and sign up.

What’s good about SiteGround Hosting?

  • Awesome uptime (99.99%)
  • Top 12 load time (~714ms)
  • Friendly and knowledgeable customer support
  • WordPress hosting comes with all plans
  • Free site transfer
  • Free security add-ons and e-commerce installs
  • Free website transfers
  • Low pricing
  • 30-day money back guarantee

What’s bad about SiteGround Hosting?

  • There’s a “Setup Fee” for monthly billing
  • Storage space is very limited

Host with SiteGround

Do you have experience with SiteGround Hosting? Feel free to leave your review – good or bad, as long as it’s honest and transparent – in the comments section below.

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261 user reviews for SiteGround

80/100 — 

Good but Expensive for the little guy

All in all, I've had very little problems with SiteGround on the whole. The renewal costs I found to be too high. Yes, I fell for the low-cost first-year model. But with renewal over £200 for 12 months of 'Great Support and Even Greater Hosting'... - There are plenty of other choices which claim to also offer 'Great Support'.

Support response times are very swift and are usually also very helpful, but occasionally you do get someone who hasn't read or understood the ticket. So things can drag out a little, but you get there in the end.

Be careful with additional services, and be sure to know what is included with the package level you purchase before you purchase. SiteGround has a partnership with Sucuri which they default to if there is money to be made from recovery assistance.

If you have the budget, go for it, if not, give those hosts you skipped on the way to SiteGround another look. There are some gems hidden amongst the dirt.

95/100 — 

Website Transfer

Due to the unfortunate death of our neighborhood association's web developer and the closing of the web hosting account under which our website had been hosted, it was necessary to move our website to a different hosting service. The job of facilitating this transfer fell to me as a board member. I am not a web developer; hence, I had very limited knowledge of all that was contained in our site and how to make a transfer. The SiteGround support staff was very patient with me. The transfer did not go smoothly mostly because of the hosting service the site was being transferred from. SiteGround identified the key files that needed to be included in the former hosting site's transfer file.

SiteGround was highly recommended to me to consider for hosting our website. Now I know why SiteGround was so highly recommended.

100/100 — 

Never seen the likes

The services of site ground are top notch, I don't think I have seen the likes yet.

I have had issues with my site crashing which was my fault and issues with the renewal of my domain but it was sorted out excellently.

Excellent customer service, fast reply, it's just awesome.

It's a model I think so many other web hosts can learn from!

95/100 — 

Good but a VERY expensive shared host

Excellent host. The only issues are those prices you quoted. They are the intro price. After your initial purchase account has expired you're going to be paying 35 a month for a GoGeek shared hosting account for example.

They are also not ideal if your site is prone to sudden traffic spikes from social media. Other than that they're a solid web host.

100/100 — 

Great for New Starter

I am a freelance designer/illustrator and wanted to establish an online presence. Being new to this, I needed some help with registering a domain name, setting up email and developing a new website. Pavlin was fantastic and very patient in providing guidance and helping me through the process online to complete the registration and web hosting plan subscription. I had a number of questions which he answered and which really helped in my decision. SiteGround were recommended the #1 web hosting in my country and I can see why. They responded almost immediately to my request for assistance and did not try and rush me in any way. I am pleased I made this choice and now feel very confident in continuing my journey with them knowing I will get a high level of service and support.

100/100 — 

Training

Thank you Siteground; you have now been very helpful, however every member that I passed my issues through need proper training in SSL certificate and the requirements when adding a domain. Seriously; this has taken too much of my time up when this issue could have been avoided

99/100 — 

The best

I could go over server performance and statistics but SiteGround's numbers speak for itself.

What really makes SiteGround the best (in my opinion) is their customer support. They don't just redirect you to a blog post or FAQ but they genuinely want to help you fix the problem(s).

Never before did I experience customer support at this high level. It's the reason I'm moving all my domains to SiteGround.

100/100 — 

Sam

I cannot explain how rare it is that I am completely happy with a company. I am completely new to this side of blogging and SG have been so supportive the whole way through, helping me out even when the problem wasn't with hosting (i messed up a theme install) and being so incredibly friendly all the way through, and when it is a problem on the host end (I accidentally deleted my database) they fixed it for me instantly. The longest I have ever had an issue has been less than 30 minutes, from the discovery of the issue to being completely solved. The people I have spoken to have always been calm and professional even when I am panicking and coming across super blunt and probably rude - SG staff are nothing but professional and friendly.

I recommend SiteGround wholeheartedly

100/100 — 

None better

As a small video production company, we've never been web hosting experts (though we try!). And Siteground made the process SO simple it's amazing we haven't used them earlier.

Their support is absolutely top notch, quick, responsive and effective. Every last support agent we've had (and we've had a number, complicated stuff!) have been fantastic. Can't recommend Siteground enough.

100/100 — 

Brilliant! Customer service is exceptional.

As a self-confessed tech-phobe in the tech age, I cannot begin to tell you the hours and hours of frustration I have had with setting up and managing my website over the years. Until someone recommended Siteground to me and I am so, so grateful that they did. The site works fabulously, the cost is incredibly competitive but, for me, it is the exceptional customer service that really makes them stand out from a very busy crowd. I have been with two previous providers and neither came close to the friendly, knowledgeable, fast help and support I have received when contacting Siteground.

90/100 — 

Billing Concerns

It took a moment to find the chat box, you have to type in the box for email support first and then the phone number and chat box appears. My rating reflects that because I feel the links should be visible and not hidden. The actual service I got from the chat representative was excellent. I had a problem with being able to pay my renewal upfront and they adjusted for me and gave me options, which was very appreciated. The rep actually answered my questions, rather than giving stock answers which some CSR's are prone to do. I've had nothing but great support from SiteGround.

90/100 — 

Better than most shared

When compared to most shared hosts they certainly are a cut above the rest. But they still leave a lot to be desired.

The CPU minutes can be a real problem for some websites, especially e-commerce ones. I've seen websites get shut down for exceeding the limits. This isn't ideal. The number of visitors they advertise should also be revised. Several people see it as a firm number and are then surprised when they encounter problems.

For a blog, it's a great host, but for an e-commerce website, I do have my reservations.

100/100 — 

Super Reassuring Support

I love using Siteground. I've never had an issue with a site go down, and I'm always amazed by how good the support available is. The documentation is super easy to read, but best of all, it's always convenient to get problems fixed by a real human being. I know that whatever time of day, and whatever problem, I am just a click or two away from being in touch with a customer support agent who can solve whatever is troubling me. Before Siteground I was totally new to web hosting. Now I am confident to experiment because I know there is a great safety net behind me.

100/100 — 

Customer Service Second to None

I have been using Siteground for hosting for about 5 years now. I have had several tricky situations to deal with. Screwing up my sites, migration transfers, setting up new customers, they have saved my butt over and over.

I will not develop any website on any other host but Siteground.

Shout-out to Martin. He rocks!

Thank you thank you thank you!

100/100 — 

Great Swift Helpful

I am always impressed with how well this company takes care of their customers. They are always so helpful and timely during crunch time. I can't thank them enough for all they do. This has been the best hosting provider I have ever used!!! And, I have been doing this type of work since 1999!

100/100 — 

SSL Cert expired

Got the screamers this morning when I received the cryptic message
"NET::ERR_CERT_DATE_INVALID"
No idea what to do.... could not access the website.
Went on to the Siteground chat with an operator Gabriel who sorted it in a click.
Thank heavens for these lads and gals who do a sterling job with no fuss and instilling confidence that if anything goes wrong they are there to take the sting out of the problem and help.

Highly recommend Siteground
Felise - Ibublanket.

PS nearly had to put a weighted blanket on myself to calm me down. LOL

50/100 — 

Chat support removed

Hi
I was until recently very satisfied with SiteGround (except the communication sometimes).
But yesterday, as I wanted to reach the support, I could not find the chat anymore!!
After having to search and try to find it, I finally called.
Very bad surprise: the support has been "enhanced" and therefore the chat has been removed !!

So now, for each case, I need to call or create a ticket.

I hence opened a ticket, and 7 hours later, the support asked me to confirm what I wanted. With the chat, this would have been solved in a few seconds.
Now each time there is an answer to my ticket, I need to log in and answer. What was done in a few minutes takes hours if not days.

Sorry, this is just not acceptable.

Thanks,
D.

92/100 — 

good tech support

Radostin P has given me great service right off the bat; we had issues with our old domain name servers and all of the intricacies but for a complete novice he was very patient and willing to work with us throughout the process. The chat was quite long about 45 minutes but he resolved the issues with propagation.

100/100 — 

Great speed, awesome support

When I started building sites for other people a friend advised me to start out with SiteGround, but I decided it was more money than I wanted to pay for hosting. A year down the line and my budget hosting was slow, tech support was adequate but very slow and then my Let's Encrypt certs started failing to renew and I'd had enough.

So I bit the bullet and moved to SiteGround. What a difference! The speed improvement was noticeable straight away, and I don't even have caching running at full strength yet. And tech support is second to none. I usually get an answer within a minute, and these guys really know their stuff. No more fobbing me off with 'this is third party software which we can't support'.

Not only do I get better hosting and support, I also get built-in caching, automatic Wordpress and plugin updates, which saves me a ton of work on multiple sites, easy backup and restore and (with GoGeek) one-click staging for site testing and update.

Is it worth the extra money? Absolutely. As with so many things, you get what you pay for. Lesson learned.

95/100 — 

Nothing short of amazing!

I'm so happy I switched to Siteground! Hosting and tech support are always outstanding. Dessy just spent 45 minutes on chat helping me resolve a certificate warning. Turned out to be a setting in Outlook. Other hosting support would have told me they can't help because it's an MS Outlook issue, but not Siteground. They're always available when I need them!

100/100 — 

Super fast support :)

I had contacted Siteground support on multiple occasions and their support is fast and effective. I worked with a lot of hosting companies and Siteground support is the best support I have ever had. Every question is answered and explained, every problem is solved within minutes.

I think everyone should be on Siteground.

99/100 — 

Best Site Support Ever!

I switched from Bluehost a year ago, and yes it's costing me a bit more but I have had no downtime and the support from the Siteground team has been phenomenal. I get answers right away, and they know what they're doing. I have been so much happier with Siteground.
Every time I had a problem when I was with Bluehost, they kept trying to charge me extra, or upgrade my site and charge me more. There was never an easy solution with them.
With Siteground, I get answers, I get things fixed, and I get great customer service. I have been happy with the service and support I get with Siteground, and would recommend them to anyone looking for a website host.

98/100 — 

Where Can I Begin

Where can I leave regards to Alexander B? He was beyond helpful. Words can not begin to describe the level of support that he provided to me. I had a site on a subdomain and wanted to transfer it. He didn't brush me aside and tell me to figure it out. He was so patient and told me step-by-step what I needed to do to get the site transferred. With his help, I was able to get everything transferred over and the site was working seamlessly. This was customer service that I consider above and beyond. He is a great asset to this company. I am definitely even more loyal because of his help/

100/100 — 

Excellent service, excellent customer service, unbeatable price

SiteGround is amazing and I recommend them highly.

The very first website I built was in 1996, so I've definitely seen my share of nightmare and just so-so hosting.

I have been hosting several websites with SiteGround for several years now, and I have signed up clients on their own accounts, too.

The hosting field is very competitive and it's hard to get an edge, and here is where SiteGround really stands out: customer service.

I pay a few dollars a month per website that I host with them and for this ridiculously low price, the service is just outstanding because they will actually help with your problem, not just stop at the border of their contract.

So they will actually help you track issues with email right into your own Gmail account and they will help you with third-party plugins with WordPress.

Any issue I have ever had has been resolved quickly and completely.

HIGHLY recommended.

(I tried to give them 110 on 100 but no dice.)

89/100 — 

New Customer Experience

During my research for reliable web hosting services I came across reviews for Siteground and many were happy. In my software application research for Memberiun, they too recommended Sitegound among others that offered great service.

I chatted with Siteground and assistance was quick and the rep was patient. I decided to try so I purchased the starter addition not realizing I had to point my domain and setup/Install WordPress myself. Chat helped me and I accomplished the transition painlessly with the guidance of chat.

So far, service is great and on that, I would highly recommend Siteground. I will post in 30 days my hosting experience.

99/100 — 

awesome

I can't comment much on SG they are the 3rd host I move into and now I have upgraded into their cloud platform which is quite secure. To me it's not about speed really it's about security and they deliver on these terms. Their support is awesome also, they know what they talk about and they provide a solution. They will tell you if they don't know or are unsure and will check which is quite honest if you ask me. The only downside is their domain renewal which is quite on the expensive side compared to other hosts. However, I highly recommend them.

100/100 — 

For your own sanity, go with Siteground

Siteground's 24/7 live chat is priceless. I have used MANY hosts before but none had this service. Bad things don't happen to your site strictly during office hours and who can wait to send an email and wait in infinity for a reply??? No website can afford to have downtime or issues and having this live support will SAVE you from A LOT of unforeseen pain if your website is down and you don't know what's the problem, what to do and you can't sleep until it's resolved. Being able to talk to a real person and have all issues resolved on the support when you need is absolutely PRICELESS and will save you from going insane when things go wrong.

100/100 — 

Outstanding support

We host with many different hosts and have recently migrated a handful of sites to SiteGround. Whilst there are some limitations and a slight learning curve with the specifics of their set-up, it has to be said that they excel with their support teams, who are available 24/7 and are highly adept at solving problems. We have just had over 60 minutes of excellent support from Martin and even though the problem we had was not strictly their problem - he persisted until we had both understood and been able to fix the issue. As an aside, we are also very happy with the quality and speed of the SiteGround servers.

100/100 — 

Going the extra mile!

Yesterday I worked with support to clear up disk space because I had gotten a notice that I was almost maxed out. Agent deleted tons of stuff and I expected to see a big reduction. So this morning when I checked cPanel I was surprised to see it still nearing the red. Hopped on a chat and today's very pleasant agent pointed out that I still had a lot of files that needed deleting. He put me through to tech as this was a more delicate job being systems files. I asked how to prevent this in future and he recommended I just call chat and have a tech do it.

What a relief to know I'm in such capable and caring hands. Takes the stress out of dealing with things we are not familiar with but can break a website if not handled right.

So glad I switched to SiteGround - and I notice that both WordPress and WooCommerce recommend SiteGround. I can see why.

Marilyn

100/100 — 

Best in Class!

I switched to SiteGround after nearly 3 years on my previous host. I chose them after doing tons of research about security (my sites were hacked thru a free WP plugin, so security became my top priority!). Delighted to find they also include free staging sites (great for testing changes to sites before going live). Love their friendly, knowledgeable customer support. Love that the default settings for installing WordPress force strong passwords. (My previous host set my site user login to "admin" when I asked for help to restore my sites after the malicious code was finally gone. Even newbies should know this is a terrible idea, and for the hosting rep to do it is inexcusable.) Support chats are always answered super fast, often in seconds, and the reps will patiently walk me through whatever I'm struggling with. Love SiteGround!

100/100 — 

Best out there

SiteGround has a bunch of rockstars working for them. I run a VPS and host a number of client sites, as well as maintain/support client sites on separate shared hosting accounts, and SiteGround is always responsive to my tickets.

The turnaround time is insanely fast and these guys are real techs who know what they are talking about. They know what I'm asking for in my tickets and don't run me through stupid troubleshooting steps that obviously won't solve the problem.

The hosting features, speed, etc. are all great as well. I recommend SiteGround to anyone and everyone.

100/100 — 

The BEST support out there

Ever since I moved over to Siteground, their support has been absolutely outstanding. Nothing is too much trouble, and they give me the confidence that every time I ask a question (no matter how stupid) it will be fixed in no time at all. Ivaylo particularly today managed to fix issues in my database within a matter of seconds AND went above and beyond to install SSL right there with it. I'm so pleased with everything SG have done for me, and I have no idea why I didn't make the move sooner!

100/100 — 

Above and Beyond

I've been with SiteGround for years now. I've recommended over 200 clients to them as well. Some affiliate sales, some not. Either way, they are just a good hosting company.

Here's the main reason.

For several incidents now, I've needed hosting support with issues faced on clients sites. Most hosting companies will simply tell you to go find a developer or that the server is fine. This doesn't really solve someone's problem who doesn't know anything about websites and oftentimes those people are just stuck in the middle somewhere with a site that isn't working.

Being that I am a web consultant and work closely with clients to build sites and build a powerful online presence... this doesn't work for me.

SiteGround is the exception. They have always gone above and beyond to help solve problems In my personal opinion, they have gone out of their way to help fix things I wouldn't even expect.

You won't find this anywhere else. I guarantee it!

100/100 — 

Excellent Customer Service!

I have had nothing but wonderful experiences with their customer service! You don't have to wait forever for a support agent and they really go above and beyond to help you. They even helped me correct an oops when I realized I had purchased a service for the wrong domain. In 5 minutes, someone was chatting with me and refunded the service (even after a week of it being active) so I could purchase it for the correct domain. Everyone I've talked to has been very nice and it's one of the few customer service lines where I have no issues with contacting them.

99/100 — 

Site Down

Exception errors with Magento 2 site is a nightmare. After some customization - i enable the super cache unknowingly the correct steps. The site throws an exception error. I contacted customer care and explain the error - it worked like a charm - seems like they already knew what went wrong. Not only they restore the website but upon questioning about their findings , they assist me to realize the correct steps while enabling the Super Cache & Mem Cache.

30/100 — 

Very poor emergency care

We acquired the GoGeek package for our site and when carrying out the migration process errors occurred on our part, my assessment is for the terrible technical support service per ticket, it is deficient, it is not very useful because the answer was +2 hours for each response We were + 32hrs out of line! Even though we opened chats they answered that they did not have root access, the calls never answered them, I spent 7 minutes waiting for an agent to respond and I hung up in despair. I had strong attention calls for the site's fall and Siteground has washed its hands because it was not their fault.

In addition to this, the cPanel interface is horrible, it looks like cPanel version 1.0. The code editor of the task manager is literally like the notebook in Windows.

There should be a more efficient ticketing system to scale them by customer priority, so they should also renew the old-fashioned style of the cPanel. It would be ideal to create an emergency department where the priority incidents of falls from the site in real time are resolved.


SITEGROUND RESPONSE

Hi Bryan,

We were sorry to hear about your experience. We reviewed carefully the handling of your website transfer request and we would like to add some clarifications.

Please accept our apologies for the wait time on getting your call answered. In periods when we have a high volume of simultaneously coming calls we are not able to take all of them at the same time. We can see that you have successfully reached operators over the phone and chat, and both of them have checked on the status of the transfer and informed you that the technical team is working on it. More advanced technical questions like website migrations are best addressed via tickets as the support agents on chat and phone do not have full access to the servers.

We would like to assure you that assistance requests marked with “site down” category get priority and we aim to minimize downtime for our customers. Please note your ticket was regarding a website migration and required actions on your end, as the issue was not related to the hosting service provided from us. We understand that the temporary website access suspension due to an infected file created an inconvenience for you and we have done our best to resolve it. We also addressed several other setup issues you reported.

As per our support standards we guarantee 15-minute reply only on your initial request. It is correct that with the GoGeek plan you get premium support, yet our subsequent answers to the ticket depend on the nature of the issue. When there are complications this can result in a prolonged resolution as we need clients’ input before we can continue assisting them. In your case, the infected file we detected on your account had to be cleared before we can allow full access to the website on your account. For security reasons, only after we verify that the problematic file is no longer posing a risk we can allow active usage of the account. Our system shows most of our answers in the follow-up communication are within an hour and a half after your updates. Indeed, on a couple of occasions, our replies took longer due to the fact that you have posted several updates to the ticket within a short period of time which have pushed it back in the queue.

With regard to accessibility of your website after the account was reactivated, we would like to clarify that until your site starts to load only from the new name servers there is a period called propagation which may take up to 72 hours. Since you also bought a dedicated IP address after the website migration a secondary update to the DNS was needed which extended the additionally the propagation period.

We acknowledge your feedback on the cPanel interface and we want to let you know that we are working on a big project that will improve tremendously the experience for using cPanel and make it easier to perform these activities.

Regards,
SiteGround team

100/100 — 

Best Support There Is, Period!

I've tried a variety of different hosting providers, starting out on GoDaddy (the worst) to Hostinger (good hosting, but support is limited to the 'stock' . What makes SiteGround, IMO, the best solution for those medium-sized site without dedicated Penguins running the backend, is that the SiteGround support crew are incomparably more knowledge, technical, than any other Company I've worked with.

If you want people who know what their doing, SiteGround is the ONLY sensible choice!

100/100 — 

Perfect service from Valentin N.

I needed Outlook email set up. The previous person was shockingly just gave me tutorial link. After one hour, I contacted SiteGround again, this time found Valentin N. From the beginning he assured me about helping me all thru and he exactly did it. He not only sent me tutorial link but also provided all relevant info plus proper guidance so that I could set up my email accounts properly.
This is the best service I got so far from SiteGround.
I will definitely try to find him next time if I need any support.

100/100 — 

Just Works!

I move to SiteGround about 10 months ago leaving an unlimited website and space legacy contact with a host I had been with for too many years. It was like a breath of fresh air, the site loaded in a couple of seconds not ten and it's stayed very much like that with 100% uptime too. I contacted support today with three issues that needed a little more knowledge than I had in certain areas. All three problems sorted out in 15 minutes. Really can't fault SiteGround at all and would recommend to anyone immediately.

40/100 — 

NOT For Large Sites

I signed up for SiteGround thinking 'Yes! The best Wordpress host out there. This will be best for my site'.
Everything was setup fine and had no issues getting going, however my site is fairly large (175000+ posts) and
I immediately started getting warnings about to much server load and that my database was too big.
I did have a lot of tables in my database that I was no longer using, so I started trimming down and removed everything but my wordpress tables. Within a day by database was to big again.
I asked about upgrading just the size of my database and 'they don't do that'. So I'd have to pay another $80 for a year to upgrade to the next plan. Kind of stupid you can't just upgrade one feature.
I quickly switched to a new host that has much much looser restrictions and have had zero issues since. For a host that popular you would think they'd have a way to upgrade just certain features for a site.
If you have a small site, they will probably work for you, but if your site is large, skip this host and find someone with less restrictions!


SITEGROUND RESPONSE

Hi Chris,

We were happy to hear you have chosen our WordPress hosting for the quality of the service. Unfortunately, we were not able to locate your account and check in more details the setup of your website that was reaching the database limit to suggest alternative options to resolve the situation. We are sorry that our service was not a good fit for your needs.

Please note that in case you signed up for a shared hosting plan, you are sharing the server resources with other users. We are not able to allow higher usage with regard to the database size on your account because it will affect negatively other sites hosted on the same server. In order to deliver high quality performance to all users we allocate a dedicated amount of resources for each account and we monitor individual account’s usage. On our full features page we have the exact specifications for database resources available on each plan.

Regards,
SiteGround team

100/100 — 

Amazing.

SiteGround has been absolutely amazing for me. I've been using them for nearly a year and they have saved me so many times from having a complete panic attack after I screw something up on my site. There customer service and technical skills are impeccable. They work so quick, all I have to do is send a chat message and they have fixed the problem within minutes.

Also, my SiteGround account comes with so many amazing features. I thought I would need to purchase add-ons for my site elsewhere, but they have everything I need already. A lot of their features are one-click and easy to turn on. Amazing! Love SiteGround!

100/100 — 

WOW Outstanding @IvayloIvanov

@IvayloIvanov WOW outstanding customer service!! Firstly, I feel everyone there at SiteGround provides really good customer service (better than Bluehost), however on this occasion @IvayloIvanov SMASHED IT!! I say this because it was two-fold. First I gave him 2 stars because I was frustrated that a simple function I needed to perform just wasn't able for me to do using Mac Mail. @IvayloIvanov was just doing his job, but I felt at the time he was just offering me text book answers. Second. After I discovered what I needed to do in order to achieve my task - setting up Outlook was becoming diffcult. Settings on myside are completely different, but @IvayloIvanov persevered trying and testing, trying and testing. Even though time was passing (37mins) and throughout the constant testing @IvayloIvanov kept on trying to discover the reasons why I was having so much issues. After 40 something mins online he cracked it and now I am all setup and ready to get on with my hustle. THANK YOU SO MUCH @IvayloIvanov. I was on Bluehost before SiteGround - wasted my money there - everyone I've been in contact with at SiteGround has been really helpful, thank you too. @IvayloIvanov once again I have to say he just SMASHED it 100%. Thank you #success100

100/100 — 

Best Tech Support I've Ever Had !

I've had, or worked with, accounts on Fatcow, 1And1, and GoDaddy & some others. If you merely want cheap hosting those guys are fine.

But if you NEED awesome tech support, then go with SiteGround. At one or another, the "other guys" have quoted me the excuse "we cannot tell you how to program ..." for some extremely simple questions that should be fair game for a shared hosted environment. Not only has SiteGround always been courteous they have also always been helpful and willing to work with me to get my questions / problems resolved - 100% of the time. And I have asked them some relatively complicated/high-level questions compared to the other guys I had worked with previously. SiteGround's tech support is 2nd to none and I have been satisfied with the results every single time.

I am a professional programmer and am very critical of things like this, so for me to say this about a hosting provider is a big deal. Go with SiteGround. They are the best I have ever used.

100/100 — 

Best Hosting Service for Wordpress

In 10 years of being a web designer, working with numerous clients' hosts, I haven't found a better hosting company. Recently moved a client to SiteGround and impressed with their speed (on the entry level packages) and mostly willingness to offer support - and most importantly - actually solve my problems.

I'm a web designer, not a programmer, so sometimes things are beyond my technical abilities. Most hosts send you a link to some complex set of instructions. And go no further (unless you're willing to pay extra). SiteGround's techs actually logged in and assisted me with the coding / directory errors at no extra cost.

And for that a definite 10/10. Thank you!

I'd highly recommend SiteGround's wordpress hosting to any business owner, blogger or designer that uses (or wants to use) wordpress.

90/100 — 

Found our home

Competent technical support within 1-2 minutes 24/7. SO much better than the competition we've been through. They're based in Bulgaria, but they speak/type in understandable English.

No uptime or performance problems, ever.

Feature rich.

Very easy to have them manage certificates and domain names.

Flexible billing. I had already paid for one year, and found out that I could get a 30% discount if I sign up for three years. They billed me the difference, and now I have three years.

There have been minor deliverability problems with e-mail. This was because some of the recipients were refusing to accept it. When I investigated, it was always the fault of the recipient, not Siteground or their mail sending contractor. Also, this hasn't happened in about a year.

A little pricey, but very much worth it if your business depends on it.

100/100 — 

Top Hosting Service I've used

I have been with siteground for about 5 or 6 years. I was a complete newbie to WordPress when I signed up for the Grow Big account. They worked with me as I was learning to use WordPress. It didn't matter if the problem was one of my own making due to lack of knowledge, if I couldn't fix it on my own, they did it for me or gave me detailed instructions on how to clear up the problem. Their tech support is tops in the hosting services companies that I have used since 1998.

A few months ago, I let my service expire because I wanted to completely revamp my website. Tech support helped make the transition very easy. I won't say I'm an expert at WordPress, but I can hold my own for most of what I want for the new set up. And if I can't, there's always tech support. The tech people I've worked with over the years I've been with SiteGround have all been courteous, knowledgeable and very helpful. Not that I want to have any problems but it is a pleasure working with their tech support people.

Now on to the price. I like getting a discount if I choose a longer period of time. I usually get the three year package when available. Some services don't have that option but they make sure I have plenty of time to deal wtih a service that is expiring within a few months.

I would highly recommend this service, especially for someone with little to no skills working with WordPress for creating a professional looking website. As long as I have websites online and I'm not too feeble from old age (I'm currently 67), I will continue with SiteGround.

100/100 — 

Highly recommended

I do not hesitate to give this host and their staff unconditional and total praise. Their hosting is stable and reliable. It is very competitively priced. I believe the most important aspect is the accessibility, helpfulness and of their knowledgeable staff.
Having had a bad experience with another host who liked to keep clients waiting for up to twenty minutes on an IDD phone call, Siteground staff answer chat requests within a few minutes, are unfailingly courteous and helpful with even the trickiest technical questions.
As a teacher I can also say that they are especially courteous and helpful with people with less technical expertise.
Good hosts. Keep up the good work.

20/100 — 

Service is Shocking

We upgraded from $5.95 per month to $79.95 per month to have our own server and it has been all downhill from there own...
I have to spend an hour plus every other day going through the same questions and answers trying to get my email back up and running...
We have 8 people all getting the same emails from the same server in 4 different countries...
AND YET WHEN NONE OF US ARE GETTING EMAILS IT IS OUR FAULT WE HAVE SET IT UP INCORRECTLY... Or its our IPs... Because the server is showing no errors... REALLY!!!
They don't keep any records of what has been happening to the server so I have to go through this time and time again... It only gets sorted when you escalate it to a supervisor...
Have had a gut full of this...
So if you don't mind dealing with customer service and having no emails on a regular basis and you enjoy wasting time, then siteground may be great for you...
That is NOT what I am paying for...


SITEGROUND RESPONSE

Hi Andrew,

We were sorry to hear about your experience. Please note a senior support supervisor has reviewed your case and posted an update to your recent ticket. He has addressed the issues affecting the performance of your website and provided steps on how to mitigate the processes that are generating excessive server load and thus causing disruption of service.

We would like to add some clarifications to the points you have raised on using our services.

Indeed, the issue with your email appeared to be more complicated and it took additional investigation and troubleshooting on our end. After applying some fixes our techs requested your validation and further details on the email accounts affected so they can proceed to find a permanent solution to the problem. We understand that the prolonged communication on the resolution was not a very good experience for you, but we want to assure you our goal at all times has been to restore the normal service for you.

Regarding the upgrade to the cloud plan, we can see that this was the fix you’ve chosen to pursue for the database of your website that was reaching above the allocated space on the GrowBig account you initially purchased. As in the shared hosting environment the server resources are shared among many users we have alerted you that your database was consuming excessive amount of space. One way to fix this issue was to reduce the database size so that it can be supported by your plan. The alternative solution was the upgrade to a cloud plan where there are no such limits. Please note we monitor individual shared hosting accounts as part of our fair usage policy, which aims to prevent the excessive usage of one user from negatively affecting the performance of other websites on the same server.

With the upgrade you have a fully managed server solely at your disposal, but the single cloud container has much less power in terms of RAM and CPU compared to the hardware of the server available when your account was on a shared hosting account. The website and applications you are using appear to be resource-intensive and that is why you are frequently reaching the limits of the server setup on your entry cloud plan. For this reason, our techs have given you tips on optimizing processes that consume the most server power like: enabling our caching tool, and reducing executions from Heartbeat and unused plugins. Please refer to the full instructions provided in the ticket.

Regards,
SiteGround team

100/100 — 

UNBELIEVABLE!!

After spending another 30 wasted minutes using Hostgator's live chat, I decided to move to SiteGround based on the reviews I'd read. Within seconds I was attended to by 'Ivan' who directed me seamlessly through the sign-up process (which incidentally was pain-free, quick and easy). If this is the sign of things to come, I'm elated to have moved. Should have done it years ago.

100/100 — 

Stellar Customer Service

Whenever I have contacted CS, I've not been disappointed; the support specialists are always cheerful, pleasant, knowledgeable, listen to my issue(s) and immediately jump into resolve mode. If a solution needs to be forwarded to another department, they are upfront and honest about that. Even with the few forwards, the service and resolution time have been Stellar.

99/100 — 

Excellent Servive

I needed some help with technical issues, as I learning to admin my own site, technically.
I bought a dedicated Ip, because the SEO have to be responding better this way, as I lost all when changing servers.
The person did really help to explain what I purchased, and I hope staying with them will make my business grow, I am not sure what service I was using in the past, but I hope siteground is good too!

at the end all happens for a reason...

100/100 — 

Awesome support and hosting

I've been using SiteGround for several years now and manage over 20 SiteGround sites for clients. The support continues to amaze me!

I always know that SiteGround has my back and if I have issues or need help, their support is there for me.

And sites load super fast with cache and the free cloudflare CDN.

SiteGround is the only shared hosting provider I recommend to my clients.

Thank you for making my life and job easier :)

100/100 — 

Great expertise

Siteground reacts very fast and if one cannot solve it there is a team behind them that usually can. The expertise i am very fond of and i can recommend it to everyone.

100/100 — 

Konstantin Saved the Day

I had taken a hiatus from my blog for a few years and wanted to revisit it. My old hosting company never sent a renewal form and terminated my site. All I had was an only backup from 2015 and I didn't know if anything was on it. I didn't have any of my old files/images saved. I was about to just cancel this new account, and Konstantin offered to try to restore my db for me. I'm rusty and haven't used WP in years. He helped me out and in less than 30 min my blog is up and running again. Thank you so much for helping me out - very friendly and responsive customer service. You made my day (and i've learned to back up regularly now!)

1/100 — 

Stay away!

They informed me my account will be closed because someone made a complain which states my web service might be fraudulent. I told them these accusations are entirely fake and demanded they do an investigation of their own.

They refused to investigate if the complaint is based on any real fact and also did not disclose who made the complaint. If your competitor decides to write a complaint with various accusations, this webhosting will terminate your account without any justification.

This is an abuse by the Siteground team.


SITEGROUND RESPONSE

Hi George,

Our Abuse department always reviews complaints in detail, and makes sure that the contact data of the reporter can be easily verified, and there is enough evidence for the infringement, before taking any actions. In the communication with you we shared as much information as possible about the complaint without compromising the identity of the reporter. As explained in the ticket, the type of information on your website is in direct violation of our terms and thus we cannot make any exception.

Regards,
SiteGround team

90/100 — 

Amazing customer service

I had the pleasure of chatting with Momchil about my website hosting, and ended up transferring from Dreamhost to Siteground due to the amazing customer service! He made the hosting transfer an easy process and was there every step of the way. Plus, I'm paying less for my hosting service! For a hobby blog, I didn't need much.

Looking forward to continuing my hosting relationship with Siteground!

100/100 — 

Perfect customer service

I have to say, since moving from justhost.com to siteground, I have been amazed by the customer service I have received whenever I have needed help. The support staff are amazing, very knowledge and are always keen to help - they always go above and beyond my customer service expectations. What a breath of fresh air this is! Keep up the good work Siteground.

100/100 — 

Truly awesome

The Support people are all super helpful, and really dig deep to get to the bottom of the problem. So far they've always helped me solve any problems or answer any questions pretty quickly. They're friendly and polite too!

The site has very comprehensive troubleshooting resources and a self-help process where suggestions related to your question come up before you connect to the live help. Sometimes that alone solves things.

The hosting service is the most reasonably priced one around, in my opinion. Especially for multiple site hosting all on one account. SiteGround provides loads of free add-ons that other hosting companies would charge another $29-39 a month for.

100/100 — 

Professional and helpful to the novice

I'm new to Joomla and contacted Siteground's chat help and was not disappointed.
The response was quick, first class and professional at every step.

As a novice I was guided in starting the Joomla installation in a staging area and then again guided in replacing my old website with the new version.

I cannot recommend the Siteground assistance highly enough

Thank you

100/100 — 

Best Service EVER

I have gone through so many hosting companies, and none can compare to SiteGround. Seriously. Not only are my questions answered quickly, but they are answered with knowledge and a satisfaction guarantee. I'm not the most tech-savvy person, and I Live Chat with SiteGround more than I'd like to admit. Each time, my conversations last just a few minutes...that's how fast they are at getting things done! Plus, I never have to wait for HOURS to get a hold of someone like I used to with some other hosting companies. You know what else I really love? That SiteGround is super affordable but not "cheap". Look...you can spend $50 a year by going with the other guys, but they'll also charge you for every little thing you add or update to your site. I spend less than $150/year with SiteGround, but with Live Chat, their free updates to my blog, and getting me switched over to SSL, I've saved HUNDREDS. I will never switch, no matter how much they charge. They have the best everything, and I'm so glad I found them!

99/100 — 

Best Support ever

Well.. Experience is one thing. Customer satisfaction an other. Both combined in excellence can make an ok product superb. That is Siteground for me: OK Product with tedious rules like CPU limits (I guess hardly anyone will reach those limits, but when you reach it, mayhem brakes lose, - they just disconnect your server) but hey.... their Support is REEAALLY Awesome, Outstanding From another world... almost.

100/100 — 

Great Help

Siteground have premium support!!!
No other hosting company can give the support this guys can do!!!

100/100 — 

The best around!

I sailed for many hosting services, and I can say from my experience that SiteGround is the best both from the standpoint of the efficiency of their systems that the professionalism and kindness of the support staff.
Great stability and flexibility at a truly affordable price combined with a customer support always available and ready to guide you step by step in the necessities make SiteGround the best hosts you can find in the market.
With them I have two sites, soon will come the third and I'm bringing many friends and colleagues in this platform that offers great capacity and ability to make leaps and bounds in the web.
I use it, I recommend it to friends, acquaintances and colleagues and would also recommend to you that you are reading.

99/100 — 

The Best!!!

I have had really bad (nightmarish) experiences with other web hosts during the last 3 years. SiteGround was painless. Customer Care Reps Momchil Band Gabriel P were absolutely the best. SiteGround Customer Care Reps walked me through the process to the point of the Setup Wizard. I absolutely will sing their praises. They are the best!!!

100/100 — 

Great Service

I have moved a handful of clients to SG and love it. Best thing is the service. Prompt and always willing to share as much time as needed to resolve an issue. Fantastic company and one I would recommend to anyone looking to move to a new host. Thanks SG. You all rock!

1/100 — 

What customer service?

I had just signed up with Site Ground yesterday. As I was signing up I was chatting with a customer service representative and I was explaining exactly what was going on. I had bought my domain from a different hosting site and was looking to transfer everything to them, She explained things (or so I thought) quite clearly. I filled out the transfer of the website form submitted it and today was ready to get started. Well apparently they charge to transfer the domain, then why didn't the sales rep yesterday inform me of this when I explained my situation very thoroughly to her. I was led to believe the transfer was free. No I'm not super technical so I didn't know there was a difference between website transfer and domain transfer, but I'm sure the sales rep knew and neglected to point out the difference and that one service was free and the other was more money. It's not about the money it's about the principle, Site Ground will blindside you with this things, save your money and the headache go with a different hosting site.

Lesson learned
It's not about the money it's about the principle, Site Ground will blindside you with this things, save your money and the headache go with a different hosting site.


SITEGROUND RESPONSE

Hi Johanna,

As already explained over the chat we always try to be transparent about the scope of our service - e.g. the storage space cap, email account sizes etc. If there was any misunderstanding about the price of a domain transfer, it certainly was not intentional. As a web hosting provider we specifically want to make sure that users can easily transfer their websites to us - thus we offer a free transfer of files and setup on our servers. The domain name is a separate service and clients are not obliged to host domains with us - they can either transfer them or keep them with their domain registrar and only point them to our servers. All of this is also covered in our terms of service.

During your initial chat you had various questions about our services, but a domain transfer was not discussed at all, probably due to your assumption that it is included for free. We already apologised for the inconvenience this has caused and also offered to make a one time exception for you and provide the domain transfer for free. We are sorry that you decided to cancel the service altogether. We have refunded your payment in full as per our 30-day Money Back Guarantee.

Regards,
SiteGround team

100/100 — 

4 year client still the best support!

I normally don't write many reviews. But I want people to know that if they choose a hosting company they should definitely pick siteground. I've been with 2 other big hosting companies before. But after reading a lot of good reviews about siteground (and their awesome support) I decided to give them a try. After 4 years I can say their support is still a 100 % awesome.

The thing is, if there is something you don't know, you can just ask and they always provide you with the information you need within minutes!

Best customer experience I ever had. Anywhere.

100/100 — 

Lovely hosting company

They're so helpful if you have an issues with their site. The services with the plans are great and your site naturally feels secure. I don't have to be overly worried if I have a problem. The waiting time to talk to someone over chat is low and the response time on tickets is moderately quick. Emil M., and other workers there are amazing. I would definitely suggest this to anyone looking for a stable place for your site.

100/100 — 

Goooood service!

Today I was surprised again, how helpful SiteGround customer advisors are. Plamen, I wish I was as good with my customers as you are with yours! :) And there are some other customer advisors, who also deserve a big thank you - I am just pretty bad with names....

100/100 — 

Excellent Support

Mário was very helpful, knowledgeable and fast. He went over and beyond to solve my issue, thanks!

100/100 — 

Website prob sorted

I had big tech problem - couldn't access my website or dashboard - and Dessi fixed it - she went the extra mile to search out answers to the problem so helpful

100/100 — 

Autorenew Goosebumps

I did not wish to continue with SG (nothing personal) as I no longer needed the service. As soon as I received the auto debit message from my bank I contacted SG chat support.

I thought I will have to fight for my refund but to my surprise everything went smoothly and received my refund immediately.

During my hosting period I never had to contact SG for any site or service related issues. I will definitely recommend SG to friends and colleague.

Keep the good work!!

100/100 — 

A breath of fresh air

After being so frustrated with HostGator it nearly drove me to tears (which is a hard feat) I knew I needed to get my website somewhere else and fast. The site transfer and customer support was such a ridiculously wonderful experience. Over at HG it's like pulling teeth to talk to someone for support, but on SiteGround it was nearly instantaneous and they were so nice to deal with. I don't regret my choice of switching for a minute, I'm so happy to have my website hosted on SiteGround now.

99/100 — 

Iliya Deserves a Raise

Iliya Did an INCREDIBLE job helping me via chat today. I spoke to someone earlier who basically just said it wasn't Siteground's problem. Meanwhile, I'm new here, don't know what's going on, and asking for a little help from the service I'm paying for. Iliya renewed my faith in Siteground as my hosting company. Thank you, Iliya!

100/100 — 

Excellent assistance

Every time I call for help Siteground operators are kind, competent and willing to help. This is one of the main reasons for whiche I appreciate your company.

99.9/100 — 

Professional Customer Service

Penka B is excellent. She has indeed provide great assistance to enable an IT idiot like to make an informed decision on the selection of package despite "pestering" her for a good 40mins over the live chat. Its an asset to the company to have such a committed personnel.!

Trust that we will be in good hands with SITEGROUND soon..

100/100 — 

Awesome Customer Service

I was with another hosting company and they couldn't help get my site going. It is my first ever webpage and I didn't even understand the value a hosting company was bringing. A friend suggested Site Ground and I contacted their customer service on Chat before even moving to them, they were awesome. I've had to contact them for what I'm sure they think are stupid questions and issues but they resolve each and every one of them professionally, quickly and without making me feel like an idiot! I highly recommend them! Thank you Site Ground!

100/100 — 

Fantastic as always

As a novice I, do make a lot of mistakes, but each time I have an issue the support team always points me in the right direction enabling my problem to be resolved in a timely manner and without too much stress.

100/100 — 

Great Support!

Vladislav R. offered my one of my best online support ever, and I am surfing and enjoying web from more than 20 years :-) Polite and well prepared, he resolved all my dubs and finally make me decide for your service, after exploring godaddy, wix, shopify. Thanks again for the help!

100/100 — 

SiteGround service is excellent

I messed with my files and broke my site. SiteGround had it up and running again in less than 10 minutes. Great service!

100/100 — 

Amazing

Hostgator was a HUGE mess , a terrible software and even worst support , siteground is just amazing !

100/100 — 

Always Helpful

I have had nothing but great support from Siteground for the few years that I've been hosting with them. I have no reservations about recommending them wholeheartedly to my clients. Every single time I chat with one of their representatives they go above and beyond the call of duty to make sure my issue has been resolved and that I understand where I might have gone wrong. I wish they just had a general Wordpress helpdesk. I'd be here all the time. Many thanks to all your representatives for all their patience and warmth. They make my day!

100/100 — 

Perfect!

I'm so pleased with the support I received today from Adriana on customer services. Her responses were so helpful and speedy. I'm moving to siteground and I can't believe I get such a good deal, lots of things I used to have to pay extra for are included in the price. Very happy!

99/100 — 

Moving All of My Clients to Siteground

After Hostgator stopped supporting Joomla (without notice), and because emails from their servers get blocked by Spectrum, I began the long process of moving all of my client sites to Siteground. Siteground support is fast and knowledgeable, and the emails work! I was with HG for years, but their lack of concern over the email issue started me looking for another host, and their dropping support for Joomla was the final straw.

Siteground is is like a breath of fresh air. Choosing them to host my client sites is one of the best business decisions I have ever made.

99/100 — 

Best in the World

As an American, what an absolute delight to have a hosting service still up to traditional US standards for price, quality and service that have disappeared in the US as quality businesses have been swallowed up by large predatory companies in recent years.

Siteground maintains that traditional standard of tech knowledge and service that's seemingly disappeared everywhere else in the world with smart humans (old standard) rather than stupid bots (new standard).

I have to pinch myself as if in a dream to face a troubleshooting issue on a Joomla or WP site and call or chat with SG and get someone as smart, helpful and pleasant as an Ivan or Milen or Antonia. What an amazing set of humans you have on your team. A thousand thank-yous.

100/100 — 

Great Customer Service

SiteGround's customer service is outstanding. I'm hosting multiple WordPress sites and it makes me feel secure to know that I can quickly reach customer service on chat when I hit a snag. They are fast, professional, friendly and solve my problems quickly. Their commitment to great customer service makes SiteGround stand out among hosting providers.

100/100 — 

Always Super Helpful

I really appreciate the support team at SiteGround. I have 8 sites with them and from time to time stuff happens. They are always helpful and go way beyond hosting issues to support me. Site restores and some useful programming help with issues. Great team, keep up the good work.

100/100 — 

Best support ever!

I really recommend SG as web hosting, in particular I think the support guys are really helpful and professional. They always gave me the right answer!

95/100 — 

Solved my issue in minutes

Your heart always stops beating when your site goes down. However, I jumped on live chat and answered a few questions . . . and they checked it and resurrected it!

Now I can get on with my planned work for the day. Thank you for the quick fix.

100/100 — 

The Support is Amazing!

So happy with Siteground. I host all of my WordPress sites with them. The best part of the service is the live chat support. It is fantastic and the staff are so helpful. They have got me out of trouble a few times! Thank you

99/100 — 

Sweet and Simple

Moved various sites to SiteGround last year (May 2017), and loving it! The support team is amazing, honest (not trying to push up-sale), and knowledgable.

On top of that, as I'm not a coder, they keep things sweet and simple enough for me to understand.

100/100 — 

They Treat You Well

Siteground's team does everything they can to resolve a problem, even if it's a completely new one or somewhat unrelated. I've brought them a few domains to host already because of this. They have a very professional and knowledgeable team that I recommend.

95/100 — 

Very satisfied in all aspects

Competitive price, free SSL & SSH included, quick & knowledgeable support team. What more can one ask for?

100/100 — 

Pressed for Time

Sometimes I am in a crunch to get stuff done. Contacting SiteGround support is like having another tech person in my home office. I can easily get on a chat screen and ask for help and they jump in and help me set stuff up. I love the SiteGround support.

100/100 — 

Big fan

Siteground does it again today. The customer service is outstanding. I was on and off the phone in 5 minutes, and my advanced technical issues were resolved in about 20 minutes. You guys are my heroes!

100/100 — 

SiteGround is AWESOME

I've been using SiteGround now for over a year and I am totally in love with these guys. Extremely cost effective and the support is outstanding. I have the GoGeek plan and have one step backup restores for 30 days of backups. And did I mention their fantastic support? oh yeah, I did :) Great hosting and great value.

100/100 — 

Great Support Staff

I am an IT director for a medium size company in California and moved 3 of our web properties from GoDaddy and have been very happy ever since.. Bozhana T. kept on pounding at the problem with our WordPress site not upgrading to 4.9 until it was completed.. If I could send a tip I would! Thank you siteground keep hiring employees like Bozhana!

97/100 — 

Simply Brilliant

I have been using Siteground for few years now and have evolved other the time in terms of skills. My needs changed but Siteground team and services professionalism always remained as great as it was on the first day. Happy to trust them, affordable price, great quality.

100/100 — 

Can't beat the best. Siteground is top flight

Every time I need help, siteground's tech support is there for me. Not only there, but fast, accurate and they cut to the chase and address the issue in record time. Why would anyone want to host anywhere else? This is why Siteground is always on top of the lists of "Best Hosting Services and Support!!! A++++ Company for sure!

Thank you SG
JF

100/100 — 

Excellent Customer Service

SiteGround is by far the best hosting service I have ever purchased. Their customer service exceeds my expectations. I am very pleased with the customer service I have received with this company. I highly recommend using SiteGround!

100/100 — 

Migrating site

Alex is a rock star. Helped us bring our site back up in a migration that was motivated by a hack on another ISP. Love SiteGround!

100/100 — 

Great Customer Service

I have been very impressed with the ease of use and customer service in the 2 days I have used Site ground.

I used Host Gator in the past and left due to unresponsiveness when my site was in trouble.

So far I am very happy with Site Ground answering all my questions when I thought I made a mistake in setup. They got me back on track quickly so my site could be up and running again.

Thank you!

100/100 — 

So helpful!

Live chatted with Kate today as I’m thinking of moving my site over from existing hosts. She was so helpful, and didn’t bat an eyelid even when I stopped replying because I’d accidentally opened two windows and couldn’t see her responses! Great service, very impressed ?

100/100 — 

So VERY helpful

This is the 3rd site I’ve hosted through siteground. I’ve used a lot of hosts but I can honestly say that I have never had such excellent customer service. Their product is fantastic, pricing great, but the top notch friendly staff is what really ices the cake for me. Highly recommend.

100/100 — 

Great Support Service!

All the answers and the little tricks you need to get the job done. The support is incredible, and they always have the best answer or solution to your problem. They will take the time to walk you through or give you links to helpful topics for additional support. They are the best and I highly recommend SiteGround!

100/100 — 

Martin was awesome !

Martin helped me register the new domain and setup the site with ease, and absolute professional. I wish more chat support organisations could be as easy to deal with like Siteground!

100/100 — 

Competence & Courtesy

I have contacted SiteGround on several occasions over the last few months since creating an account. I have found the site straightforward to use. What impressed me was the prompt service to my requests. This evening Denitsa helped me resolve a technical issue and answered additional questions which helped me more effectively use the SiteGround platform. I found a similar competence and level of service when I contacted SiteGround on previous occasions with technical questions. Having a knowledgeable and responsive company makes using this technology enjoyable.

95/100 — 

Excellent service - Outstanding support

Have only had to use SiteGround’s support services 2-3 times in the past several years but each time was thoroughly impressed with the promptness, expertise and willingness to help.

The latest chat session was almost an hour in length (with Atanas D.) and I would hire him in a moment.

Can’t recommend SiteGround enough. I rated them at 95/100 only because no one would believe me if I gave them a perfect score!

100/100 — 

Great Hosting

I have used 3 other hosting companies over the past 15 years, and I have moved all my sites to Siteground. The up-time is phenomenal, and the tech support is the best. I waited hours on some of my other hosts for help. Since moving to Siteground about 9 years ago I have never waited more than 6 minutes for tech support, and it is usually less than a minute. No one else comes close to Siteground.

100/100 — 

Reliable and helpful

These guys are brilliant. The hosting services are solid and reliable and their customer service is outstanding. They’re fast and they don’t stop until your questions are thoroughly answered.
Absolutely recommended.

100/100 — 

Customer Service

Its probably early but I am impressed with what I am served with. Just called for support twice and once after registering the site and I can tell you guys are doing very well. Stay blessed.

95/100 — 

The world needs more customer service like this

Siteground’s support team always does such a good job; it’s the one company I can always count on to actually help out properly, fully, and in such a kind way. They never try to pass the buck to someone else or tell me they can’t help with something. Thank you, a million times for that kind of service.

99/100 — 

Impeccable Service

Super impressed with the response time and ease of starting up a customer service chat.

Dessy had me sorted in under 4 minutes with style and kindness.

I was asking newbie questions that some people would have raised their eyes at. I was greeted with patience and understanding only.

A+

Thank you

100/100 — 

Excellent customer service

I am very new to building a blog and using WordPress. I have called once and had one chat with Ivan just now, for basic questions. Both times I was treated politely and patiently as I asked newbie type questions.

I feel happy that I believe I can do this, because if I have questions I have a good place to get the answers. Thank you, SiteGround.

99/100 — 

the place to be

I have encountered many little problems during my time with siteground and not once they had let me down or where not able to help me. If one asks me for a domain-hosting or such I only reply: siteground ! Never have I had a better support in my life and I have been online for over 10 years – I have met them all. Siteground is truly a great place to be. Thank you all.

70/100 — 

Overall good but Low Resources offered

I have used Siteground for almost 5 years. Overall my experience is good, I had a forum, a WordPress blog and a PHP website hosted on the startup plan. I have never faced a server down or taking too long time to load the website problem in 5 years.

The only problem I faced was that server resources offered in the startup package are way too low. Whenever I share my website’s links on social media, resource limits forced my hosting account down due to which I can’t get more traffic. Even the GrowBig plan doesn’t have many resources.

Due to this problem, I try not to share my website on social media accounts and only I get organic traffic on my website which is almost 200 to 300 pageviews daily.

Apart from the server resources, the support team is very good and I would give 100/100 to their prompt support through live chat or even through tickets. The performance was good, speed was good, but limited resources was a big problem.

Now I have migrated to A2Hosting, will share my experience with A2Hosting after using it for at least 4 to 5 months.

99/100 — 

You can't possibly get a better hosting company

I wholeheartedly volunteered to write this review. These guys knows what they are doing. I am most impressed by the customer service, they just sort it all out for you. Left to some other companies, they will ask you to follow some instructions or watch a youtube video to fix an issue, but not with siteground. Their customer care will go to your backend and make corrections for you, they just simply tell to relax for a minute or 2, and tell you your problem has been solved. I haven’t quite seen anything like that before. It’s like the kind of concierge services you get when you buy a VERTU. I hope someday I can have a company and run it like siteground

50/100 — 

Unhappy

I’m not one to take hours out of my day to leave reviews but SiteGround has me so upset that I will search for every review site to share this story. This morning I received a notification of a $139 charge from my bank. I checked and discovered it was from SiteGround. I logged into my SiteGround account and saw the charges were from promotional services that I never used and will not use in the future. I attempted to cancel the services and request a refund through my admin. The only option available was to cancel for the following year. No refund option. (May I add that the charge was placed on the 5th and the services weren’t scheduled to cancel until the 20th) I called at 5:30 am to have the service cancelled since I couldn’t cancel online. The rep told me that he could not issue a refund. I explained that the charges were not authorized, and the services were not needed. He began to read the date and content of two emails that were sent to me regarding the renewals. (Allow me to first address this. I receive at least 100 emails a day. 99% of emails from SiteGround are about WordPress updates or some weekly promotion. When I look through my email, I scan for business related content. In addition, I do my due diligence not to save my payment details for a company to charge in the future. Therefore, Siteground saving and having access to the last card I used to upgrade my hosting was not approved by me.) Before he could continue, I stated that “the emails sent means nothing to me. My reason for calling is to cancel those services and be issued a refund. His response, “we don’t issue a refund for..”. I immediately asked to speak to a manager. He stated that a manager was unavailable. I ended the call and called back. The second rep was female. I went through the spill about the charges and refund. I held the phone as she looked through the account (probably the notes from the previous rep). She returned and stated “The refund has been processed. You will receive an email within an hour or so.” I thanked her and figured the previous rep was having a bad day and chose to be a jerk. Well, 5 hours later, I checked my emails and did not see any emails from SiteGround. I then checked my Siteground account to see if there was a ticket open for the issue or evidence of the cancelled services or a refund. NOTHING. So, I called a third time. I explained that “the previous rep refunded the charges that were drafted today but I have not yet received the email confirmation that I expected 4 hours ago”. He reviewed my account and told me that the previous rep refunded half, but the SSL wildcard is non-refundable. I explained that I use the free SSL certificate and have no use for the paid version. I explained that I never used it and will not pay $60 plus dollars for something that I have not and will not use. He then began to read aloud the two emails that were sent regarding the renewals. I asked to speak to a manager. He told me there would be no point in transferring me because a manager would tell me the same thing. I then demanded a manager. His response was, “Allow me to make this clear for you..”. At that point I was done. I said, “You know what, this is fraud, I will get it resolved with my bank.” Immediately he said he would make a special exception and refund the full amount. I asked for an email confirmation. He said he was processing the refund and I would receive the confirmation within 5 minutes. I ended the call and was relieved to finally be done with the ordeal and move on with my day. After 30 minutes and no email, I called a 4th time. I told the rep that I was expecting an email and asked for the status. She verified my account and then fell silent. After 3 minutes I asked if she was still there. She stated that she was reviewing my account and asked the name of the representative that I was expecting the email from. I told her that I didn’t recall the name, but it was the last person that I spoke to. After a few minutes, she told me that I would receive the email shortly. I told her that I would wait. She chuckled and asked if we were going to sit on the phone in silence while I waited for an email. I said, “Yes”. She asked why. I told her that I didn’t want to call back. She told me that they receive many inbound calls and unfortunately, she couldn’t wait on the phone with me to receive an email. I asked if part of her job description involved resolving the customer’s issue. She said yes. I told her that my issue was not resolved, and I refused to end the call without a resolution. She asked if I wanted to wait on the email or for her to resolve it. I told her that I wanted it resolved. She then asked me to explain the issue that I was having. I asked, “why would you tell me I will receive an email shortly when you had no idea of what I was talking about?”. Her response was “I messaged the colleague you spoke to and informed him you were waiting on an email”. I then went through the spill of the charges and refund. She began listing all of my active services. I told her that “I know what’s on my account. I just want the services/products cancelled and my funds refunded”. She asked what services I wanted cancelled. I told her “the ones that were renewed today for a total of $139 “. She then began reading everything in my account aloud. I reiterated the purpose of my call. Her response was “Do you want your issue resolved or not?” Shortly after, she stated her colleague responded to her message. She told me that my refund will be processed with their billing team (But I called 1-800-828-9231 and pressed 3 for billing). I requested an email confirmation. She typed one out about the $139 plus being refunded within 10 business days and emailed it to me. I will try to update in 10 business days. I’ve attached a screenshot of her email. Buyer Beware!! I’ve never experienced a product or service that was non-refundable within a certain time frame. Also, I’ve never experienced service that was as unprofessional and unconcerned. Overall, I haven’t had any major issues with my sites. I have 4 small, very low traffic websites. Any hosting provider will suffice. I prefer providers that aren’t fraudulent. I would tell any undecided consumer to stay away from SiteGround, greedy, the service sucks, and the service is nothing special.


SITEGROUND RESPONSE

Hi Ashlee,

We were sorry to hear about your experience. We would like to confirm that the refund in the full amount of $139 for all services you no longer wish to use has been issued and the money will be returned to your bank account. 
Regarding the refund you can also find a credit memo in your client area, which contains a reference number you can use to track the money with your bank. Our team remains available to assist you further if needed.

We understand you were not happy with the prolonged communication for sorting out your refund request, and we have forwarded the handling of the case to our phone team Supervisors for review. They acknowledge that our agents could have presented the information about our renewal policy more accurately and avoid confusing details. Indeed, 2 of the services you wanted to cancel were fully refundable, and only the third one was not eligible for a refund, as it has been pre-paid to a third party provider. Please note they will talk to the operators involved to improve the process for similar situations. 
As you have placed all 4 calls about the refund within a short period of time of several hours, the request had been answered by different operators which did not contribute for a faster resolution. We are always willing to work with our clients to find a resolution to their issue and we appreciate their patience while the process is completed.

Regards,
SiteGround Team

1/100 — 

They blocked my account, and the only option to reactivate is upgrading to a dedicated server.

I have a GoGeek account since 3 years. In te last month It went under ddos attack, and they blocked it. (so first problem the server is absolutely not safe enough, they are very bad against ddos) and my websites went down.

According to them they cannot restore my account due to DDOS. My only option is to upgrade to a dedicated server.
So basically my account can’t be restored unless i upgrade to a Dedicated server, paying over 3000$ difference wich i can’t afford.

Now I still have 9 months contract but i can’t use my hosting because i can’t afford to buy a dedicated server, and they don’t reactivate mine with i paid untill september 2018.

So if your website is important to you, my suggestion is to avoid siteground.

Customer support is really badly prepared. They are just programmed to reply, they are not allowed to think. And you can easily see this from the replies they give you.

They always apologise and blame some others some unforseen circumstances, they never take respondibility and admit a mistake. Whenevere there is a problem, they will always say that is not their fault.

So basically since is “nobody’s fault”, they decided to close my account for good, despite i have still 9 months contract.

After 3 years during which i experienced really a lot of problems and really many times my site was Down because of reason that “they can’t forseen” i decided to quit.


SITEGROUND RESPONSE

Hi Danil,

We were sorry to hear about your experience and checked on your case. 

As you have expressed dissatisfaction with the support you have received from us in resolving a recurring issue with DDoS attacks targeting your account, the case was escalated to our Support Supervisors. Via the HelpDesk system they have explained that for security reasons we are not able to restore service to your GoGeek shared hosting account with your current setup as it is posing a threat to the other customers sharing resources on the same server. Since your domain resides on a shared IP address, on a shared server to protect our clients we need to be proactive and prevent any negative impact on our server by blocking access to the websites under attack.

Our Supervisors have acknowledged that the communication on this issue could have been handled better by our team in the part presenting the reasons for the solution we suggested and the answers to your refund request. They have already addressed the points have raised with the agents who processed the initial responses on your case. Please note we have issued a partial refund for the remaining time on your account and the money will be back to your bank account within 7-10 business days. 

Regards, 

SiteGround Team

100/100 — 

Quick and knowledgable

Nikol S. was a great help today, very patient, very thorough and offered alternatives to resolve my issues. So far so great with SiteGround. I have also called SiteGround several times, each time the support was great. Thank You!

100/100 — 

SiteGround is the place to host

I’m moving www.*****.com to SiteGround because they support Joomla in all flavors and have the most responsive support crew I’ve ever worked with. Penka B. was instantly available to help with the transfer, explained the whole process and got me started in just 10 minutes. I’m looking forward to many years of happy hosting with SiteGround.

100/100 — 

Fantastic Service!

Petromir was very helpful, knowledgeable and-most importantly-patient! ? I appreciate the time he took to help get me back on track with transferring my website/changing servers. I am already so thankful I switched to SiteGround-thanks again!

50/100 — 

My great experience with Siteground hosting

Hosting providers and everything else more or less can be measured on time off trouble.

And Siteground rocks.

The patient, the manners, the explanations, the professionalization, the short response time and short solving time (crucial).

My over all feeling is they want to help as much as they can the faster and better it can be done.

Awesome hosting provider, keep it that way.

Guy

100/100 — 

Switched from Bluehost

I’ve worked for Oracle and companies with 6000 websites I manage! I know a lot about hosting and tech.

I was using bluehost for my hosting, my sites were slow and support was american but wouldn’t help me really solve my problems, and the tools for wordpress were limited. And bluehost wouldn’t talk to me if I said the word wordpress.

Yes bluehost had americans on the phone and yes my account had unlimited traffic and space.

But I was wrong!

Site ground is 20 times better!! screw bluehost.

Site ground teaches me how to do anything I need myself, or does it for me if I want them to.
Support has never given me a hard time because I ask a lot of them.
Support is fluent and knows exactly what I need, English has been great and next to perfect, barely even could tell a difference.

*****MY SITE IS EXTREMELY FAST*****
And they have a billion awesome tools, I can’t believe I didnt use them sooner. I DID MY RESEARCH – I’m a technical analyst, so I researched who to use for 60+_ hours!

SITE GROUND IS THE BEST!!! I MADE THE RIGHT CHOICE!

100/100 — 

Very pleasant and helpful support chat

The chat host was very helpful and patient. I needed assistance with something that turned out to be very simple and they were able to let me know what I was doing wrong, immediately. They waited, while I took their advice, to make certain I got it right. Excellent service. I have always had great service, when I have needed it from Siteground.
I highly recommend Siteground for quality and service!

99/100 — 

AWESOME Support - Peace of Mind

Changing to SiteGround was scary … and the best thing ever! I needed upgraded features and learned about SiteGround from other, more experienced developers. I feared SiteGround would be too sophisticated for my skill level. In fact, the support and documentation have made me a better developer – thank you! I never worry I’ll be left hanging when I need support – and peace of mind.

90/100 — 

They deserve medals for patience!

They have been so helpful dealing with a technophobe like me (although it’s strange how I manage to navigate shopping sites!).

I deal with their European helpdesk and on the whole, their agents have been incredibly helpful and patient.

My latest agent was Nikol S, she couldn’t have been more helpful even if she was sitting next to me.

I love that they have a sitebuilder in the form of Weebly which has a drop and drag format for its sites. I can’t get my head round WordPress. The only thing that minimises the SiteGround/Weebly set up is the lack of support and tools to enhance it, but I’m sure that is something they will work on.

99/100 — 

Fast and efficient

As usual, the Siteground support team made it simple to solve another of our technical assistance requests. Such a friendly and helpful customer service is a major plus and contributes to my rating of Siteground as my favourite hosting company ever!

100/100 — 

I could not be happier!

I’ve been building websites for myself and my clients since the mid-nineties and have dealt with quite a number of hosting companies. I can say without hesitation that I have never had the pleasure of working with a hosting firm the likes of SiteGround.

This is obviously a very competitive field. SG excels above all other providers I’ve worked with, especially in terms of their caliber of support and technology. To have a support chat or call picked up in a matter of seconds is quite a unique and pleasant experience. And these qualities would not be in place without superb management and ownership, so my hat’s off there as well.

I just upgraded to to the GrowBig plan and am really looking forward to finally moving everything to SiteGround.

I am a totally satisfied customer. Keep up the great work!

100/100 — 

So much better than competitors

My site had crashed under my old host and all their customer service could do was read from a script. I’ve talked with SiteGround support several times as I’ve prepared to migrate and not only have they been friendly and personal, but they show a clear understanding of my needs and have gone above and beyond to help me understand what’s going on.

100/100 — 

Great suport

I am on SiteGround more than a year, and allI can say that is a mutch more than I expected!!!
I change a few hosting providers because it didn have a good suport, and that is at SG excelent!
Fast, kindly and excelent Customer Support!

100/100 — 

Great Experience Hosting Inquiry

As my other hosting accounts are coming up for renewal, I reached out to SiteGround Chat and spoke with Svetoslav G..He spent an entire hour explaining my various options for WordPress hosting. Due to his knowledge and help, I will be signing up this evening after Thanksgiving dinner for the 3 year (wish I could do 5 years ? ) GOGEEK hosting plan.

1/100 — 

wasted time

At my first chat team made a mistake and my account was cancelled while i was inquiring how does one cancel the subscription. After 6 phone conversations and 4 chats it’s been back and forth suspended for days after payment has been processed no access to the site was granted. Good customer service, but totally different outcome from what is outlined in the conversation and next team rep is explaining new story why account is suspended again. the main part that is not professional now after 4 chats, 3 phone calls and about 2.5 hours in total spend on trying to resolve this no one take responsibility of what initially happened and just try to mend the latest with no result so far. Sadly I am very disappointed with the technical service that is not congruent with the words, explanations and promises from the chat person that it will be working smoothly now, next thing I know site is suspended again.


SITEGROUND RESPONSE

Hi Beata,

 

We were sorry to hear about your experience and checked your case. Indeed, there has been a misunderstanding regarding your inquiry on cancellation and refund eligibility for your account, which resulted in the account cancellation from a member of our team. As the cancellation was processed immediately and included a full refund of the money for your hosting, there had to be a new payment submitted to re-activate your account. Our team has assisted you promptly with that and followed up shortly after the chat by sending custom payment link, and even extended the account suspensions for a few extra days.

We understand that the prolonged communication on restoring the active status of the account was not a good customer experience for you and we have forwarded your case to our Customer Care Supervisors. They will review the handling of your case and address your points with the agents involved to prevent such situations form happening again.

Once again we apologize for the inconvenience caused.

 

Regards,

SiteGround team

100/100 — 

Excellent Customer Service!

I had a chat with senior customer agent Emanuil K, not only he was very patient, but while helping me solve a technical issue, he also gave me some valuable tips with step explanations that I saved on my records for future reference.

Very satisfied with Siteground service!!

100/100 — 

Best performance for the money

I’ve been with Bluehost for 4 years on a VPS and was always disappointed with the speed, both load times and back end/cpanel. I’ve asked repeatedly why and never get an answer. (now they don’t even do tickets!) When I tried SiteGround I was blown away that their shared servers are ‘much’ faster than Bluehost VPS. The tech support is fast and competent, the SSL is free and load times are stupendous. I’m paying less than half the cost for double the value.

I’m now in the process of moving all my 40+ sites off of Bluehost to SG. Their knowledgeable technicians, cost and modern hardware (fast microprocessors and memory do matter) make them one of the top choices for hosting.

100/100 — 

Great customer service

I have used Sitegrounds support a number of times. Usually they can help me right away. If they can´t, they make a ticket for the tech team and they have always been able to help. The whole support team has been great and professional doing their job.

Lots of kudos to each and everyone

Jörgen @ Kreativ Fotografi

100/100 — 

The best support service

No matter your knowledge about hosting a website, rest assured that Siteground support team will help you get your site running smoothly. The best part is their process of handling issues.
1. Find the problem
2. Try and fix it for you
3. Or direct you to resources that can either help you avoid the problem in the future, solve it yourself, or how they did the solving for you.
4. Give free advice on the best practices on the topic.

I do not think there is a better way to handle technical problems than this. They are simply the most reliable team to host your websites with.

99/100 — 

Excellent support and service

Siteground are excellent in their knowledge, support and service. There is hardly any waiting times and the response to any queries is instant. the technical staff are very knowledgeable and eager to help and advise on any issues. I have tried different hosting companies but siteground in terms of service, backup and support are number ONE

100/100 — 

Patient, professional support

Somewhere along the way, my novice web building knowledge got me into a bad situation where I somehow inadvertently deleted my website files. An easy fix if you know that this occurred, but terrifying if you do it to a seldom monitored site and a couple of months go by. Fortunately, I had several staging versions saved up. Thought they were not recent and I’m sure many updates and changes were missing, Nevelina K was able to get me back on track. She was very professional and extremely patient as she worked through my questions and offered advice as she worked to get me back up an running. I truly appreciate every interaction that I have had with SiteGround in the several years that they have been my host. Highly recommended based on the service I have received.

99/100 — 

all i needed for the moment...

brilliant site ground, I took to long to get back, & the session was terminated but my fault, mislaid the card to pay, but the questions were answered that I needed to know, new adventures need reliable support & backup, so far so good thank you for your help site ground, toni is an asset, I need excellent people to guide me through this start up period…once again many thanks toni regards andy

100/100 — 

You can never go wrong!

By far the best support out there! Highly recommended!
I wasn’t expecting a fast response, and now we are decided to go with Siteground as our hosting provider! All thanks to GREAT Customer Support!

99/100 — 

My Honest Opinion Of Site Ground

Site Ground is a BRILLIANT hosting company. I have been with them around 5 years now.
I have Never had any problems, Live Chat is superb, Putting in a ticket problem is answered within 30 Minutes. The staff are so pleasant and helpful. Plus they have taught me so much themselves with the video tutorials. I even use them to Register my new domains and host them within my Grow Big account. Laurence Edgar

100/100 — 

Blink and it's done

SiteGround support is like the old Timex ad it just keeps on ticking. I’ve used SG support a few times and each time the service was quick, friendly, and unlike some supports the problem was fixed. I took a chance and gave it 100 thinking they can’t keep up this record, but, they do. Great support great host.

100/100 — 

Best Support Available

Best support! Best hosting! Everyone on chat is knowledgeable and willing to help in any way. I will not need to shop again, assuming Siteground never changes!!! Thank You all at SiteGround!!!

100/100 — 

Helpfull even when closing account

Very helpfull, even when I tried (and failed) to close my account. Turns out when you cancel all services, the account will terminate automatically 30 days after expiration date. Happy user for over a year and will now open a new account with you guys, hopefully to last longer this time!

99/100 — 

So good!

Siteground is by far the most reliable hosting service I’ve used (and I’ve tried many over the years with various client sites). The support is just amazing!

100/100 — 

Awesome Web Hosting Company

Man, what can I say about Siteground hosting! This is by far the best hosting company I have come across in my 10+ years working online. Security, speed, support, they have it all and offer it at very friendly prices. Moving all of my websites over and recommending Siteground to all of my clients.

100/100 — 

Just great!

Excellent support! The staffs are very polite and knowledgeable. As a new customer, I find that my website is much faster. Thank you for all that you do to keep a top-notch customer service and innovative/responsive servers!

20/100 — 

Horrible Customer Service

I have hosted and registered a few websites with Siteground and moved 1 of the sites not long ago. There was an issue that turned into a dispute over the registration rights of the website. After several phone calls and at least 1/2 a work day spent on my part, they refused to let common sense prevail, or defer to me as the customer. Instead they towed their party line and said if I wanted to escalate the concern, I had to hang up and start over by emailing a supervisor. Which was the last straw for me–I had to initiate an email to a supervisor vs customer service forwarding my concerns. So, instead of keeping my business with my remaining sites, or earning more business from me in the future, I pulled all of my sites and moved them elsewhere. The hosting was fine, but at the end of the day customer service matters and they don’t have it.


SITEGROUND RESPONSE

Hi S.J.

 

We were sorry to hear you have not been satisfied with our customer service and decided to move your websites to another host. We checked on your case and we would like to add some clarifications regarding the communication with our team and availability of supervisors on the phone.

 

Receiving feedback from our customers is important and we have channels where you can address an issue to a supervisor’s attention. One way is via the HelpDesk system and the other one is by sending a message via email. The second option has been suggested by our representative over the phone, as there are no managers available on the phone to which you can get transferred at the time of the call.

We understand that you have been disappointed with the handling of the case, yet we would like to mention that our team has assisted you with the cancellation process and getting a full refund for the hosting account you no longer needed. 

For the convenience of our clients with the purchase of a hosting account we also offer registering a domain. And it is easy to get the impression that the two services are bundled together. However they are different services and have to be managed separately. Over the phone our agent has simply tried to explain what options you have for managing the domain associated with the website you are transferring away after it has been renewed with us. Indeed, given the complexity of the rules governing domain renewals and transfer, it would have been more helpful if our representative presented the information in a way that will be easier to understand so that you can make a decision on how to proceed. Please note we will forward the case for our Supervisors for review and check if we can improve the way we address such requests in the future.

 

Regards,

SiteGround Team

100/100 — 

Support is superb

I’m a beginner with site hosting and the support is always superb. Support staff have great patience and always explain things clearly.

100/100 — 

Awesome customer service

I moved my website to SiteGround because my website was running too slowly with my previous hosting provider, and the support team took days to resolve issues.

Siteground could not be more different – the site is much quicker and the support team are always available 24/7 within minutes, and they really know what they are talking about. Can’t recommend them enough.

100/100 — 

Above and beyond

I’d foolishly got sucked in by another company and immediately regretted it, only to find their “money back guarantee” was anything but! I decided to listen to others when they recommended siteground, and after the bad experience with the other company siteground was a breath of fresh air. They answered in under a minute and worked a solution with me that got me pretty much what I wanted! The rep was very polite and very helpful!

Add to this the site is pretty easy to navigate and really does take a load off when starting a new business

100/100 — 

Very Happy!

Very happy customer.
I have tried a number of hosting companies over the years and never found one as good as this one.
Thanks.

100/100 — 

Amazing support - unlike others!

Every single time I contact support, I get fast, competent help. That’s enough to keep me on board with Site Ground ongoing. My uptime is great, my support is awesome, and the service all around is exceptional.

50/100 — 

Fast effective and short

Very professional approach.Krystiana from her side she was very sweet,kind and quick with helping solving the issue.You Are Awesome

100/100 — 

Aww-Some

Wow. Pre sales chat with a rep. What an experience. Hope it stays the same after signing up. Amazing. 6 stars out of 5.

50/100 — 

Fast and Easy

I’m creating my first membership site and the whole process is quite complicated. Toni made it easy and fast! I thought it would take longer to get set up than it did. I’m so impressed and can’t wait to start creating my site! Thanks Toni!

100/100 — 

Great support for newbies

Everyone I’ve chatted with has been just great answering basic questions! I never feel disrespected or like I’m annoying anyone. And they are friendly too. First rate help!

100/100 — 

excellent

An excellent service, and I fully agree with the above review.

The thing that stands out for me is the support. Its the fastest Ive ever encountered (at least half a dozen calls over the last few months all answered within 60 seconds), and the knowledge of the staff. For me these things are the biggest burner of time when they are not done right.

Put bluntly, Siteground has answered all of my last half dozen calls in under the time Ive been on hold and/or battling with ignorance for a single call with my previous hosts. Yes, really.

100/100 — 

The best support

The best support I’ve ever seen, very fast response.

100/100 — 

Insanely amazing !

Support team was just amazing ! They assisted me for 1h30 to choose the right plan, move my website, and transfert my domain. They even managed to accept my payment via paypal even though it wasnt there… I mean, what else ?

99/100 — 

Killer

Probably the best web hosting around. The one thing that stands out of all is their support. Staff ready to provide assistance on the go and try their best to rectify any issues arising be it on ticket or live chat. I have not had any issues at all. They helped me moved from my old host to them over 2 years ago and never even looked into other hosts. I don’t mean to compare but I have used Mediatemple too and MT lacks a lot of basic features for their prices and features are overly complicated. SG packs a lot of stuff. I highly recommend these guys.

100/100 — 

GREAT SUPPORT

Whan we need support Siteground is the N. 1. So Fast, professional, relaxed and friendly. They are an inspiration for us in the support for our customers too!

100/100 — 

Superb

Stephan was cheerful and knowledgeable. Great job, low stress.

90/100 — 

4th year now with Geek - what else can I say?

I’m an amateur user and I need support and simplicity from my Host. I have used two other well known premium hosts for Joomla, WordPress, Drupal and some hand-built sites. Neither came close to SiteGround.

Sure, they all get the basics correct. But it’s the details that matter and this is where SiteGround has your back. For example, any host will allow you to make a beta version of your site where you can design and test your latest creation. But SiteGrounds version, “Staging”, is absurdly easy to use and protect – it just works.

Everything just works! And if you fox your self, the instant Chat (with a real person, not an AI-Bot) will soon sort you out – I’ve never needed to raise a formal support ticket.

100/100 — 

Amazing Support

Amazingly helpful staff! Could not recommend a better company. Very knowledgeable and efficient staff, prompt service and very friendly. I would recommend SiteGround to anyone looking for a domain hosting site. 10/10 for customer support! Thanks Marin P!

100/100 — 

Support with email

Amazingly helpful staff. Prompt service and very knowledgeable staff, could not recommend more highly through the support I have been given.

99/100 — 

Service is excellent

SiteGround’s support is second to none. I’ve used numerous website hosting companies in the past and none have come close to SiteGround’s support and capability.

15/100 — 

Defenseless Against Bots

The introduction of strict account execution limits will have you worrying about bots hammering your site especially when you consider that the IP blocks you put in place to block the bots don’t function (as I discovered and proved to tech support). The amount of traffic SiteGround claims your account can handle is far from reality, literally just a fraction of what they claim. A single abusive bot can overwhelm your entire grant of executions particularly if you have a lot of URLs. The bots often ignore robots.txt leaving you actively blocking IP addresses only to discover that SiteGround’s tool to block them doesn’t even work. While the service is fast and dependable it comes with a lot of grief. I’ve been a customer of SiteGround for at least three years and this situation just started recently. I’d like to say my account has more web traffic but it doesn’t. SiteGround has one solution: upgrade your account just to handle the same traffic as you did the year before. I’ll be considering moving it to HostGator and not worry when the next bot visits my site. Take warning.


RESPONSE ADDED BY SITEGROUND

Hi Michael,
 Thank you for being our client for the past 3 years. We checked on your case and we would like to add some clarifications about your comment on monitoring of account resource usage for our shared hosting plans.
Please note that when you are using a shared hosting plan you share the server resources with other users. For this reason we have allocated an amount of resources dedicated to your account. To ensure equal performance for all users sharing the same server resources we have an automated system that monitors resource consumption at all time. It alerts you when you reach close to the allocated amount so that we can prevent the excessive usage of one user to affect negatively the performance of other websites hosted on the same server. We would like to clarify that the fair usage policy is not a new feature and we inform our clients about it in the terms of service for our hosting.
Regarding your comment about bots, it is correct that if your site is heavily crawled by bots this can cause a sudden surge of resources being used from your hosting account, even if there is no increase in the visitor traffic to your website. There are different tactics you can apply to mitigate their effect including blocking IP addresses from which they are accessing your site.
We want to assure you that our tool for blocking them is working properly. Our techs have explained via the HelpDesk system that bots actually use different IP address ranges, which are changed from time to time, and blocking only some of them will not prevent the bot form crawling your website completely. They have investigated the specific bot causing the issue for your site and added custom code that will filter out only the abusive bot activity, while leaving the good bots, like those from Google, to crawl your site as you have requested.
According to our system since the changes to your site have been made in the past week your account has been running normally without getting close to the allocated resources amount upper limit.
Regards,
SiteGround Team

50/100 — 

website

Vesela, was so nice and understanding. I hope I would be able to write blogs and create a website (an old dream of mine) many thanks to all of you for your help.

50/100 — 

Excellent Customer Service

Site Ground’s Tech Support is phenomenal! Moving my web and e-mail hosting for greater tech support and service.

100/100 — 

The BEST

Always the best. Quick and to the point. These men and women on the chat are friendly and extremely knowledgeable. Never had an issue with any one of them.
Such a breath of fresh air amongst their peers.
Best support in the industry. Period.

95/100 — 

Fantastic company

Fantastic company, very helpful. Site transfer was done promptly, although setting up did have its bumps (perhaps not all SiteGround’s fault). Very reliable and great support staff.

95/100 — 

Thanks for the help Evgeni

We are using site ground for more than 2 years now. And your customer support guys always rock!

Thank You Mr.Evgeni … He answer all my queries though the network connection was not so good .

100/100 — 

Happy After Switching HG to SG

I didn’t know about the SiteGround hosting before and was using Hostgator since 2 years.

But with HG I have many problems such as 501, 502, and lots of error that because I have lost ranking on Google Search Engine.

I have just switched from HostGator to SiteGround and feeling so much happy.

The team of Siteground always replied me within 3-4 minutes and solved easily my dangerous query.

The server is also amazingly fast!

Thanks SiteGround for building High Server for GoGeek users.

100/100 — 

Very patient Customer Service

I am very new to this technical stuff and Nevelina and Rosen and Vladimir helped me a lot. Especially when I had no clue of what they were talking about let alone my issue I had with domain transfer etc. Very patient and kind to take the time to break it down for me! Thanks a lot!!!

50/100 — 

I have said this before, but it needs to be said again

Siteground support is absolutely outstanding. I will never go back to the days of waiting for support to respond. If anyone knows of a faster and more knowledgeable support for a similar service, Im all ears. To me getting an answer fast from someone who knows what they are talking about is the very top of my list.

Absolutely excellent in my opinion (and yes I have tried many other providers, all sadly well below what these guys offer).

50/100 — 

Great Support

Petromir was patient, responsive, and very informative. Much appreciated! Great service and feature to your product ?

50/100 — 

Deleted Emails

So I screwed up by trying to watch a baseball game AND delete emails from my son’s account. Instead of Basic Maintenance, I deleted ALL of his emails. SiteGround saved me with a FAST and EASY Restore in 10 minutes. Thank you SiteGround!

70/100 — 

almost perfect

The service works well but I had a problem with the email (I couldn’t receive) and it takes near a week to solve the problem. So the only disappointing thing is the support service. Of course, it’s a personal experience it doesn’t mean that you are going to have this problem with the email service. Overall they offer a good service at a competitive price.

100/100 — 

Amazing service

I have never dealt with a company who has just a great service. Whenever you call or chat, they offer to help before you even ask them on a specific issue. Amazing – keep up the great work.

100/100 — 

Quick and Helpful as Usual

The rep quickly discovered what the problem was and started searching for a solution. It turned out being some sort of security issue and the siteground crew quickly got to work on finding why it happened and how to correct it. Turned out they are protecting my sites from threats coming from me. Guess I can’t argue with that kind of problem…

50/100 — 

Very quick and courteous

Pavel was very quick and courteous and attentive to my needs. The problem seemed difficult for me to figure out but he fixed it within minutes. Thanks again

50/100 — 

Excellent service from excellent people

SiteGround support go that extra that makes all the difference. Tech Support who know that the user needs calm guidance and excellent delivery.

90/100 — 

Best Customer Service Around

I just wanted to say how much I appreciate the customer service staff of Site Ground. Although I have a blog, I am not very tech savvy, and I have had a couple of issues, that were of my own making.

The people at Siteground helped me out right away and didn’t make me feel silly or stupid for not understanding everything.

I have spoken to different people at different times through their chat option and I have never been disappointed or made to feel that I am a nuisance at any time by any of the staff that I have talked to.

I just want everyone to know you could not ask for more than the help you get with Siteground.

Also, their hosting is superb, I have never had any problems using my site. Not with loading times nor with the site being unavailable.

First rate at everything.

100/100 — 

If Done Matters...

If done matters…I recommend SiteGround. We began the engagement process after midnight and by morning the data transfer of our entire site was complete. Again, if Done matters consider SiteGround!

95/100 — 

The. Best. Hosting. Company. Period.

I made the switch to SiteGround a few years back, and I’ve never been happier or more pleased with a hosting company — and I’ve tried most of the “big names” and spent far more than I’m spending now. In other words, I’m getting better service, support and results for a lot less than some of the other guys. What could be better?

Just today, I had a tech problem that was, as they say, “beyond my pay grade.” Chat had me squared away in 10 minutes! How’s that for instant gratification?

That’s one of the many things I really love about SG: you can rest easy knowing that somebody is always there to help if something goes wrong or you’re stuck. Everyone is friendly, respectful and very, very helpful. And unlike a lot of other companies, SG keeps enough staff on duty at all hours that you’re not going to have to wait 2 hours to reach a live person!

That’s a fantastic benefit you don’t realize is HUGE until you’ve dealt with other hosting companies. Even some of the big names don’t offer live support, and you may wait 24 hours or more to get a response to a ticket! But you’ll NEVER run into this kind of problem with SG. Not in my experience, anyway.

For the first time in my life, I’m not always wondering if some other hosting company wouldn’t be better than the one I’m with. So long as SG continues with the excellence they’ve become known for, I will NEVER switch hosting companies again. That’s no BS.

1/100 — 

From Awesome to Terrible

I’ve been a customer since more than 5 years. Siteground was a very good premium hosting before. Even though they had a higher price tag than competitors, their support was simply amazing, it was by far the best support I was in contact with. This is why I loved them, and this is why I’m starting to hate them now.

Because this is something from the past. In the recent years, everything has changed, slower replies, less quality in the replies. And right now, I feel they don’t even want people to ask for support. To create a ticket, you must find the link at the very bottom of the support page. Then you will need to describe your issue and a sort of AI will read it and choose for you the channel to contact the support. You prefer to send an email because you don’t have the time to chat with them right now? The AI said no sorry.

Today I got an issue that I know is way too technical for their live chat, but their AI said no to the ticket option, I could only choose a livechat or call. So I needed to lie on my first message, so the AI will let me choose a ticket. Then I can make a request.

Hilarious, when you knew how good they were before. But I guess with affiliate marketing, review website will still tell that you are “perfect for those who care deeply about customer support”. But that’s a joke.


RESPONSE ADDED BY SITEGROUND
Hi Ludovic
Thank you for being our customer for 5 years. We were sorry to hear you have not been satisfied with the support process on reporting your issue via the client area recently. As the new AI system is still new and learning, we appreciate your comment and we will consider your feedback in our work on improving the experience for our clients. 
Please allow us to explain how we have redesigned the support area as we aim to provide assistance to our clients more quickly and effectively.
From our experience a good majority of the requests for help from our clients ask for information that is readily available in our extensive knowledge base and tutorials. So as a first step we invite you to describe the issue you want to resolve and the AI system suggests a list of articles related to that topic within seconds. 
If you are not satisfied with the results to your inquiry you can proceed to the link in the next section “request assistance from our team”. There you are prompted to select a category for your request. The categories list has been complied from the most common requests reported from our clients and we have tried to capture the topics based on their needs. To be able to guide you the channel where you will get a fast resolution to your request we ask you to select a category as well.
We were able to check your initial inquiry and we can confirm that you were offered chat and phone as the level of support we provide in these channels can address your issue. Both of them connect you to a representative immediately and the agents who service them are capable of resolving your question. We can see the ticket you have submitted to report your issue was solved in our initial reply and there have been no advanced problems that needed further investigation. Please note that our goal is to refer clients to tickets about complicated issues that require technical expertise and access to server information and logs for resolution.

100/100 — 

More than hosting: trusted partners & friends

The enabled Rocket Cache option (still in BETA) in Cloudflare was braking our site in many areas. We were unable to identify the cause after 3 days. Disabling and purging cache from Cloudflare was not enough. It drove us crazy. Even SG gurus had trouble in identifying the heart of the issue but from the start identified where we were supposed to search. The guys (and girls) demonstrated extreme understanding and patience to our numerous calls. Special thanks to Florin who demonstrated extreme professionalism and persistence in assisting and providing with a final solution. I know I can rely on SG even for the most complex problems. No one is perfect but SG is definitely going close to perfect.

100/100 — 

Service with extra effort

Very good support, there was a error with the creditcard payment check as my foreign bank was adding a small percentage on the checking amount. So it didn`t add up!

Support went through a lot of effort to make it work.

50/100 — 

A nightmare with site ground

Site ground support: 95 out of 100
Product: though cheap but very limited to number of files that can be stored, cpu usage limits. So score will be 30/100.

Site was put down without prior notice sure to daily limit of cou seconds been exausted. I am here to do business than to keep the awstats ON and monitor the traffic. Despite having low traffic, the cpu usage reached its limit. At the time of writing, not sure what caused. But the gesture from site ground was not expected. Can’t imagine a down site at the back of you without any fault. Will think twice recommending.

If you have no traffic, then hire site ground shared hosting. But take care of bots and spammers.


RESPONSE ADDED BY SITEGROUND

Hi Rajiv,
We were pleased with the high rating you gave to our support in your review, and we can see our team has promptly assisted you with high cpu usage on your website. It has been successfully resolved from our reps via chat and the HelpDesk system who restored quickly service for you. It turned out that a Googlebot had crawled your website at a very high rate consuming a lot of server resources even though your website did not get a lot of visitor traffic.
As you have expressed dissatisfaction with the our fair usage policy, we would like to add some clarifications about it.
Our goal to deliver equal performance to our shared hosting clients and that is why have allocated a dedicated amount of resources in terms of CPU and RAM for each user account on our servers. As you are currently using the StartUp, our entry hosting solution, your account shares server resources with other users. 
To prevent the excessive use of one user from affecting negatively the performance of the websites of other clients, there is an automatic system monitors the resources consumption on all accounts on the server. The system sends notification when you reach 80% of the resources on your account, and if no action is taken suspends the account temporarily. Our team is available to help investigate the causes of such incidents and suggest fixes that can address them permanently.

50/100 — 

Meta Tag issue

I want to say thank you for helping me in making sure that I put the meta Tag and HTML file in the correct place to ensure site verification was complete. They will help you out in a areas, and go above and beyond to provided quality customer service.

100/100 — 

They Go Above and Beyond Their Duties

By far, they offer the best service on the market and I have two hosting accounts with them and adding a third one soon. Support is always on immediate and they go above and beyond their duties to ensure my site is up at all times. Thanks so much guys!

95/100 — 

A snall commercial

This is my “review”. It is located on my website and will remain on the site. I call it “A Small Commercial”
I am citing data about the service that supplies hosting for Shyrl’s Place, and is my support haven. I can only thank them for their rapidity, the courtesy, and the respect with which they try to cope with this old woman’s fears, uncertainties, and just plain stupidity. THEY ARE AWESOME!

100/100 — 

Quick and efficient

Damian helped me with SSL issues some weeks ago. Now Antonia was very kind to help us when our website was attacked by robots and spam bots, she also made some suggetions for improvement which we will do. For almost 3 years we are very satisfied with Siteground. Keep up the good work and value your excellent specialists.

50/100 — 

Amazing Help

I’m sorry I can’t remember his name – he got my site back on track in seconds – I can’t tell you how happy I am with Siteground, that is why I have continued to use their service for 3 years and counting . . .

80/100 — 

Tervel K And other awesome staff

Ive had a few issues during my time with siteground, however their technical support team is brilliant at what they do. Today one of the sales representatives Tervel spent an hour with me this morning working on new site builders and he shows me step by step how to get new installations working.

I value the time spent from the team over this year and would highly recommend this service to all who come here!

100/100 — 

Incredible service

I used SiteGround previously for a client and was impressed with their service. Decided to move over from HostGator and the support to get transferred was really incredible. Easy with no hassle. Such great service.

Thank you very much!

60/100 — 

Tasos Great help

Just had live chat with Tatsos and he was ace. For once he went just the step further than the others and dared to venture outside Siteground issues. A lot of them will stop just as you’re getting the answer and can be very frustrating. The internet does not stop at the siteground boudary.

97/100 — 

Great Support

One I like most about Siteground is the great customer support they offer. It is good to know that there is always someone there to not just answer you, but to help solve any hosting problem you may be having.

50/100 — 

Short, very short experience

I feel uneasy and wondering if I am not doing too much fuss abut nothing but I feel they don’t tell you everything: you find out once you have ordered and paid. I don’t know how it is abroad but here in Italy, when you buy a hosting service, you don’t have to go after the DNS and change them according to your requirements, it’s the hosting company that does this. I don’t know what it is about and it would take me hours just to find out what I should do, where and why while it is certainly a matter of minutes for them.
What a pity, they seemed so nice …


RESPONSE ADDED BY SITEGROUND

Hi Valeria,

We wanted to briefly address your comment about managing DNS settings after you transfer your website to our servers. When you purchase a hosting account with us you can keep your domain with your existing register and still use our services. In case you choose this setup when we transfer your website to our servers we inform you that you need to point your domain to our servers and provide you with the nameserver data you need to add in the DNS zone for your domain. As your domain was not registered with us we do not have access to the area to update the details so that your website is pointed to our server instead of the old host after the migration.You also have the option to transfer the domain to us but this is a paid service. Domain registration is separate from the hosting service and you can choose how you want to manage them based on your needs.We were sorry to see that you have decided to cancel your plan and you no longer use our services.

100/100 — 

Amazing

It’s really great, the customer service is fantastic

95/100 — 

Support for the tech challenged

As a tech illiterate it is such a relief to get support from people who never make me feel like an idiot. I have had some major mail issues the last week (not siteground’s fault) and have been on tickets and chat everyday. The support people have been absolutely wonderful and understanding with limitless patience. I can not speak highly enough of them. There has been a lot of record tweaking and changes and it has been difficult when I don’t understand any of it. If they hadn’t been willing to take me through it step by step I think I would have given up by now. Thanks Heaps.

100/100 — 

Assisting with Dev

I moved to siteground more than 5 years ago after recommendations from people I trusted to give good advice.
Whenever I had issues in whatever service, site, development or question – I received quick and to the point response which either solved the problem, or was told EXACTLY what I had to do on my end to solve the problem.
The same happened today with no exception.
I have just read complaints about specific use cases (Neil Buchan) and I hope SiteGround will find a way to allow the flexibility (for peak usages like pantheon does) and time to assist also in those cases as people will only move to another site if it’s painful enough.
Like Neil, I once had a issues with a certain service causing hangs and peak CPU and after extensive reading found out the issue might be due to server configuration, when asking support from SiteGround I consulted them with the reference regarding those issues and they fixed it on their end. I assume SiteGround expect resellers (which I am not) to be technical expert as to do the research themselves and hand it over to siteground. I don’t know, and I hope I won’t have to find out..
for now and for me – they score 100

100/100 — 

Best Hosting Company

I have over 30 websites with siteground and they are always fast, punctual and polite when dealing with any questions or concerns.

100/100 — 

All goes well

Well, i using Siteground services since 3-months and never face any issue.
The only time I needed technical assistance, I chatted with them and the answer was very well explained in no time.
I do recommend Siteground to any one who is looking for satisfactory service

1/100 — 

Their renewal process is a scam

The service itself is fine, but their renewal process is incredibly shady. They auto-renew all services automatically at a price they set, and provide no option in their system to turn auto-renew off.

The only way to avoid the charges to to manually contact customer support for every single service. On top of that, they refuse to refund charges that auto-renew (unless you escalate, in which case their tune changes).

It’s essentially a scam to make extra money off people who aren’t paying attention when renewal comes up. This doesn’t reflect well at all on the underlying philosophy of the company — SiteGround clearly cares much more about a little extra revenue than about its customers.


RESPONSE ADDED BY SITEGROUND

Hi Ayaz, 

We were pleased to hear you have been satisfied with our services. Regarding your comment about the renewal system, we would like to add some clarifications on the process.

We have created the automatic system to prevent downtime for the sites of our customers. For our clients’ convenience, the auto-renew option is enabled by default on their account. You can change this setting at any time via your client area billing section—> billing settings. Each service you have purchased with us is listed there and with a simple slide button, you can select to turn off the auto-renew. You can also request assistance about that from our team. 

We are sorry about the confusion on managing the auto-renewal option, which our chat operator did not address very well in your recent conversation on this topic.

At the same time, we can see she has correctly pointed out in your session that we sent multiple notifications via email prior to charging you for the renewal. When there is no action on your part the system processes the payments automatically. The price of each service and the renewal rate are clearly displayed in your client area and you can view them. In addition, when you get close to the expiration date of a service you are using upon logging into your client area we also alert you that you have services due for renewal, and we prompt you to take action about them. We are transparent about our prices, but in case you are not sure about the amount you need to pay you can always check with our team.

We would like to report that we are working on a big project for improving the customer experience for managing your account and it will be easier to adjust and make changes to your settings. 

Regards, 
SiteGround Team

98/100 — 

Excellent and Secure Services

We’ve hosted our website with Siteground for several years now and the services have remained consistent and keeps getting better. Customer service is excellent, prompt and very fit for purpose. Renewals are stress free. We’ve not had any single issue with the security of our website, hence we’ve renewed our hosting 3 years upfront because we are confident that Siteground will deliver top notch services.

100/100 — 

Just moved my second blog to SiteGround!

Just moved my second blog from Hostgator to Siteground.
SG staff Penka has been super helpful and patient with me for the past more than 30 minutes for sure!
AND It’s 2.34am here in the UK!
Siteground’s superstar customer service is the number 1 reason I decided to migrate my second blog as well.

If anything ever goes wrong, I know someone from the SG team will come to my rescue within a minute!
Oh and I cannot wait to take advantage of the SuperCacher advanced features.

No exaggerations, their customer service always feels like a breath of fresh air.
Here to stay and grow with Siteground!
Cheers!

100/100 — 

PERFECT

Really awesome hosting, very helpful and fast reps. I’ll stay loyal with this hosting.

1/100 — 

Do they even respond?

I run a website large enough to necessitate an enterprise plan, and I filled out the online form with them and was told they’d contact me within 24 hours with a quote. 24 hours later I reach out and they say to be patient. Another day later I call them and they say they’re working on it. A week later and nothing. I would never go to a hosting company that won’t even respond to me during the sales process – I can’t imagine what it would be when I needed support help!


RESPONSE ADDED BY SITEGROUND

Hi Andrew,
We apologize once again for the delayed response on your inquiry about getting information and a quote for using our enterprise hosting. 
We checked on your case and we can see that a member of our enterprise team has been in touch with you regarding this inquiry a couple of days after it was submitted. You have received our full cooperation and to make sure we have all the details about your website and budget we have followed up with you over the phone before responding with a suitable solution that can accommodate your needs. 
Please note our enterprise hosting solutions are custom-built and for this reason when you contacted us via chat our rep has explained that we are working on processing the request as we do not have ready-made plans we can suggest. For enterprise clients we design and build the infrastructure for the website based on the specifications provided by the client and need to calculate the cost for each individual quote.

90/100 — 

Great Hosting Provider

I am using SiteGround from one year now. So far I didn’t had any issues. Great customer service whenever you need help.

100/100 — 

Site Ground Business Hosting

We find that Site Ground is super cost effective and the customer service is excellent. The customer support is top notch and they are great with following up and are very timely. We even caused a problem ourselves once with plugins and they fixed that for us rather than directing us to articles for self help. We used the shared hosting which was awesome and now we use the Business plan and we have no complaints over either. Speed with woocommerce/wordpress is fantastic.

75/100 — 

I recommend

Maybe used Siteground since 2010, but I think longer actually. I could never speak ill of them until last year or two. The CPU penalty is a real pain. I can have 10 sites in my reseller package doing nothing with no hits and just because some bot picks on one of hem (and not ridiculously – Doesn’t take much), it gets threatened with a shut down.

Also let me speak about the database size. I had a site which routinely breached Siteground’s 500Mb Database limit (There seem to be a lot of limits nowadays at Siteground which seem to be arbitrarily set). It was a Drupal site which tended to grow it’s caches, so I had to flush them out every two weeks lest I get threatened with something mandatory). Then I thought I would get rid of a bout 400 menu items and a few hundred old articles (which I regret now) to try and put a stop to this problem. Made no difference. I still got the notices.. I therefore moved it to another provider and guess what? The cache doesn’t grow?? I can only be led to believe that it is some implementation and config. of Siteground’s server that caused my site to break their limits.

Thirdly and worst of all. Siteground decided to change their domain registrar in April 2016. Now I know that mistakes can and always do occur. The first I heard of it was my customers complaining that their websites were down. I had to raise a ticket!! They didn’t tell me the ostrich headed goofballs that they had mucked up. The cover up is always worse than the crime. Took two days to resolve and apart from some smiling into their hand apologies and empty platitudes I was left holding the baby and lost one of my customers.

I have been shipping my websites out of Siteground over the last 4 months as I am done with them. They seem not to like (and even have smiling contempt for) reseller customers and so if I am not welcome, then I am off.

I have ticked not to recommend this hosting company, but they are still better than many and offer excellent features and good support much of the time. If you have a nice little site that doesn’t use many resources, then I DO actually recommend them.

30/100 — 

Site ground was great 3 years ago, it's terrible now

Site ground was great 3 years ago, its terrible now. I switched to FastComet – awesome service and speedy host. The same website that was down half of the time with SiteGround on FastComet works and its just amazing.

The CPU calculation on Siteground is very bad, if you have a lot of traffic they are unable to cope with it, keep in mind I paid £80 per month. With my new host it is down to £60 with literally no problems.

I can’t believe I put up with that poor quality for that long. Used to be great, now it is very bad.


RESPONSE ADDED BY SITEGROUND

Hi Darius,

We appreciate that you have been our client for 3 years and we can see that as your website needs have grown you have upgraded your shared hosting to a cloud plan. We checked your case and we would like to add some clarifications regarding your comment about CPU resources on your plan. 

Please note that with our cloud plan you get your own server that we set based on the specifications you choose for RAM and CPU. Even though you are not sharing resources with other users if your website is generating a lot of load to the server this may cause service interruptions when your website consumes more resources than the amount allocated for your account. 

Our techs have analyzed in detail the performance of your site and verified in server logs that excessive resource usage is caused by the website backend and internal processes, and not an increased visitor traffic. Upon your reports for site downtime, our team discovered there is peak usage of resources that is coming from slow MySQL database queries and PHP processes. As they were taking too long to be executed and were happening simultaneously a lot of server resources were dedicated to them. Our support agents explained how you can manage better the process executions consuming the most server resources and keep your usage within allocated amount. Via the HelpDesk system, they provided you with the steps you can take to improve CPU usage like enabling our caching tool, optimizing WordPress cron job and WordPress Heartbeat. They also offered an alternative solution to the problem to add more resources to your server that will prevent any service interruptions for your site. As you have not applied the steps we have suggested the problem reappeared when the resources on your server were not sufficient to handle all requests generated by your website. We were sorry to hear you discontinued using our service and switched to another provider, yet we respect your decision to pursue a solution that better fits your needs.

Regards,

SiteGround Team

85/100 — 

Very Fast

I have been using site ground for my site www.comparethehosts.com and I am been impressed with the fast WordPress page speed and excellent support. The live chat response is amazing (under 1 min).

The only issue has been the CPU limits. For some reason my WordPress site keeps hitting the cpu limit on the sHared plans. We could not work where all the extra cpu cycle were coming from and I had to upgrade.

90/100 — 

AMAZING PERFORMANCES AND CUSTOMER SERVICE

Great experienced customer support, always available 24/7 Very satisfied

90/100 — 

Great Hosting Provider

I have used siteground to host my website for over a year now. I am super happy with their service. I used bluehost before switching ( which is also very good) but what I like about SiteGround is their awesome customer support system. You can chat to someone about any problems you are having and they have been able to solve every problem I have had so far.

100/100 — 

Amazing support

I tested both A2hosting and Siteground hosting. But the kind of support siteground provides, no one can beat them.

A2hosting has very poor and un-supportive Technical support. No doubt there response is quick but of no use because they mostly believe in providing tutorials. Most of their cache plugins are in Beta phase, which disturb the smooth functioning of wordpress. I asked them to kindly configure those for me as I was getting error while configuring them. But their amazing and super fast support told me to hire a developer to fix the errors. They have limitation in raising number of tickets/chat session/phone calls. I have a lot more stories to share about their Guru support. But I think this is not the right platform to do that.

Then I moved to siteground. They people are so AMAZING, that they fixed all my issues happily. I raised almost 20-30 tickets within 2-3 days, but still their support never said no to me for anything. I would rate them 110 out 100. Guys believe me no body can beat siteground in terms of speed and customer support.

90/100 — 

Happy customer

I’ve been using SiteGround on 3 of my WordPress websites and so far I’m very satisfied. I previously used Bluehost, but SiteGround is much faster – you can feel it when you browse in their admin panel or WordPress dashboard.

1/100 — 

Will not give you a refund

The reason for this poor review has to do with trying to migrate a client from another company. I’ve had poor experiences with hosts that promise allot until you buy the service – then you are stuck. So I called Siteground to ask them – if i migrate to your $160/month business pro cloud service, and something does not work – however unlikely – email, site, security, speed what ever, can I get a refund if I cancel the first week – and their answer – No — What? So essentially pay us, and if we can’t help you, pay us. Wow – nice, I was looking forward to their “great” customer service, but this was a major put off. It is a precursor to their customer support, god help you if you have a real technical question.


RESPONSE ADDED BY SITEGROUND

Hi K Geiger,

We were sorry to hear you have not been satisfied with the refund policy for our cloud services. We would like to clarify that our cloud plans have custom-built server software for maximum performance, scalability and speed. We aim to deliver high quality service and provide value for our customers. You get a fully managed server for which we configure and manage the infrastructure. In addition, we preinstall and maintain all the software you need on your server,  and you can rely on our VIP support 24/7 to help with all hosting-related questions..

Please note that upon receiving a completed order for a cloud account we create it with the specific parameters for CPU, memory and storage and we reserve resources for it. It is uniquely setup for each client and for this reason the money back policy is not available for this service. The payment cycle for the cloud plans is on a monthly basis and does not require long commitment.

85/100 — 

Very Amazing & Affordable So FAR

I was using our local hosting provider because of some payment transferring issues but later the company started cheating & didn’t provide me any support So I was compelled back in 2016 to migrate all of my sites from our local hosting provider to SiteGround which is I think one of the powerful Hosting Solution ever.

Thank you so much SiteGround for your amazing support!
Yasar,

50/100 — 

Siteground support poor

I received feedback from the siteground support team that I can describe as “fast to respond” albeit not the kind of advice or service I wanted. I came to the hosting site with expectations that they would look at the big picture of my website wishlist, I was rather disappointed to find that they view the support as kind of compartmentalized, perhaps not fully understanding who I am as a customer and what I’d like to purchase in terms of plans and services or specialized support. Overall, I think they could drastically improve their technical supports to include a model that recognized an unfamiliar user. My impression is that they provide quick feedback on steps, with pretty big assumptions that the new user is familiar with the technical vernacular and their screens, buttons etc. I would liken that to providing a compass to someone in the wilderness, who had no familiarity with a compass. True enough, they could probably really use the compass . . . if they had a good working knowledge of its functional purpose and usability. A lesson in “prompt hierarchies” is certainly needed to address to poor technical services. I think Siteground knows a lot about technical expertise, but nothing about education and behaviour and therefore offers little to a novice person coming to build a website. A greater understanding of the learning process would benefit the siteground support time. You need to know where people fall into the spectrum of expertise right away, then provide them different services based upon their needs. It’s my view that they currently purport great expertise and knowledge and fast service (which is true), but it’s frankly useless to anyone new to website development. Offering someone a video and instruction, isn’t how you teach a child to use a spoon or how to read or write. On the prompt hierarchy, if you can identify yourself as a novice with minimal website construction experience – I would avoid Siteground.

The crew on cancelling services was helpful, because they have an understanding of the fluidity of the process. It’s hand over hand – “they do it”, recognizing you can’t do it yourself. Somewhere in the continuum of gaining customers, losing customers and wasting time – I think their is probably profitability in the model. They may be a cool option to someone with expertise, but it’s a deal breaker if you are looking for start-up support as someone without web development experience. Let’s be clear too. . . it’s not because they don’t have the expertise, it’s because they don’t see much value in taking the time to teach you anything. This is the BAD TEACHER who can’t be bothered, and throws in a video and calls that educational and helpful. It’s not that you can’t learn from a video – you can. The issue is that it’s not gold standard as an approach in any discipline, and whats concerning to me, is that it demonstrates a lack of knowledge about scaffolding from novice to layperson to expert. Siteground is approaching new customers as having an expertise that may be unrealistic, and also ignoring the potential expert in every novice. There is a critical point in every business, despite its profitability and popularity that exposes something it’s not doing well, creating opportunity for others to do it better. Since I took a considerable amount of time to choose Siteground, I can say “everything I read” seemed absolutely stellar, but that was not my experience when going to Siteground. They didn’t live up to the advertising campaign they’ve put out there, so as a consumer, representing a lot of other people very similar to myself, I can say they did poorly. They look good onscreen. It’s like a bad internet date, when the rubber hits the road and virtuality meets actuality, the actual Siteground experience pales in comparison to the bells and whistles.

Overall, I would say it’s currently a balloon with a slow leak, which means on the upside it’s holding some air (and looking good). How you appear matters, but I guess in terms of performance you do have to consider the leak.

99/100 — 

SiteGround Has Excellent Performance

I am currently hosting one of my websites on SiteGround and I did monitor and record the uptime performance of SiteGround. Overall, as an end user, I am satisfied with their performance from all aspects.

Customer support – Excellent. Their customer support is the most helpful support service I ever see. Normally they will get me entertained within seconds or the worst case under minutes.

Uptime – I recorded their uptime stats and it is always performed at the average of 99.99%. Sometimes, SiteGround uptime performance even recorded at 100%. This is amazing and I hope they can keep this record.

Server Response Speed – I conducted a server response test on my website that hosted on SiteGround. Overall it is good and recorded A+ using Bitcatcha speed testing tool.

CPU resource limit – Might be the only downside as you will receive their warning message if your website consumes too much CPU resource. I believe this is also the case for other hosting.

95/100 — 

Awesome Value and Service

I have used a number of hosts over the years and none are perfect, but Siteground has by far, come the closest (to perfection). Currently I used the to host three eCommerce sites running on Prestashop, and three WordPress blogs. Here’s what I like about them;

1) Value for Money – you can go cheaper, but what you get more bang for your buck with Siteground. And they have entry level options, right up to enterprise solutions

2) Great Service – a lot of companies tout this, but from all the interactions I have had with Siteground, I can say they mean what they say. It’s easy to contact them via a number of channels (chat, message, phone) – and I’ve never waited more than a 30 seconds for a chat, or 30 minutes for a reply on messenger. Their staff are friendly and knowledgeable. I’ve had a few technical issues to sort out with my sites over the years (eg: move to HTTPs, server location) and it’s all been seemless – and easy.

3) Great performance – never had any serious issue or down time. And they’re fast – much faster than the previous host I was using. The only issue I had once was from a Abandonded Cart Reminder App on my eCommerce site which was sucking up my data resource quota, and shut down my site. But this was the fault of the App, not hosting, and each time it happened they quickly restored the site.

4) Security – never had an issue, unlike a previous host I used, where an eCommerce site I had was hacked.

5) Options – heaps of options, such as SSL, CDN, Hack Alert. But my favourite is the option to choose your server location. My business is based in Asia, so I have chosen Singapore as the data centre, which improves load time and has SEO advantages as well

Honestly, struggling to think of a negative – highly recommended, and I hope they manage to keep up their quality and service as they grow.

1/100 — 

Bad support - Bad CPU usage - Does NOT integrate with CF Railgun IF you were with another provider with CF already - overall Not Happy

I was VERY, VERY excited to switch some of my more important sites over to SiteGround, though ended up switching back to my previous hosting provider in less than 24 hours! I went with the GoGeek level.

Cons:
1.) If you had those domains on CloudFlare already, SiteGrounds support wants you to DELETE your domains in your CloudFlare account, then re-add them via their platform, even though CloudFlare says you do NOT need to do this to have the Railgun switched to theirs.

2.) Was having an issue activating the Let’s Encrypt SSL cert on 2 of the sites, so I installed some temporary ones so the sites would work. Had to have tech support try and fix it… and they did on one of the sites, BUT then the site they couldn’t fix, they had removed the temp SSL I was using, didn’t put it back, and left my site offline (and told me to try it again in an hour)!!!!!!!!!

3.) I’m not a fan of how they do the CPU thing. With my other provider, you get let’s say 20% of the CPU dedicated to you, and you can use that 20% all day long, etc. With Siteground, you can only use 4000 seconds/hr – and counts EACH script/site visit, etc, and a max of 40,000/day. While these numbers seem reasonable — somehow my sites (3 sites – which get about an average of 50 human visitors a day to each site) according to their things was at over 8,500 in a 2 hour period… and I just didn’t want to risk them shutting my sites off. Now yes, I was getting a lot of bogus traffic hitting one of my sites from China IP addresses, but still.

4.) One of my sites was giving me a 403 error after switching over to their servers. This was because I mistyped the directory that site was in (oooops). Personally, I like putting the add-on domains into a directory outside of the public_html. When I contacted tech support about the 403 error (because I didn’t catch the mistype), they told me that I had to have ALL of my addon domains under the public_html. This was the first experience with their chat tech support people… and each experience that I had with their chat tech support people showed me that the support techs were *very* limited in their knowledge.

Pros:
1.) Overall site load time for each site was about 0.1 to 0.2 seconds faster overall. TTFB though was twice as long (went from about 0.17/0.19 on average to 0.3/0.4 on average). The TTFB I attribute to the Railgun not being activated.

2.) Liked being able to set which PHP version/directory, though the versions of PHP that were available were out of date. PHP 7 was 7.0.17 (and 7.1.3), though PHP 7.0.18 (7.1.4) has been out now for 9 days. PHP 7.1.4 fixed an issue with opCache that was causing an issue for some sites that used certain aspects of JetPack within WordPress. My previous host had this updated within about 5 days after it was available.


 

RESPONSE ADDED BY SITEGROUND

Hi SchaOn,

We were sorry to hear you have decided to cancel your GoGeek hosting with us. At the same time we were glad that even in the short period when you used our services you have experienced the benefits of faster performance of your website and the flexibility of using multiple PHP versions on your account. We are in the process of adding the newest available releases for PHP 7 and PHP 7.1, as they are currently in the QA stage. To be able to offer our quality fast hosting we need to ensure the custom patch solutions we have for PHP are working properly before making the latest versions available to our clients. 

Regarding CloudFlare we would like to clarify our support agent explained that since the CloudFlare activation on our end creates a new account, in case there is an existing one with the same email on their servers you get an error. The text of the error message says that you have to deactivate the existing account first in order to open a new one. We have acknowledged via chat that if your domain is entirely managed by CloudFlare, there may be a workaround for transferring an existing service to a new hosting provider and you have agreed to reach out them for further help.

We understand that the support you have received on the issue with Let’s Encrypt was not a very good client experience for you. Our agent has made a wrong assumption regarding your request to help with Let’s Encrypt installations for 2 domains. He installed a Let’s Encrypt certificate on the first one, and disabled the existing certificate on the other one because he thought in this way he will enable you to install Let’s Encrypt shortly after that. His reasoning was that your goal is to use Lets’ Encrypt for both domains and he disabled the Cloudflare SSL because for the Let’s Encrypt certificate to work there should be no other SSL on that domain. Our support technician has apologized for the caused downtime and acknowledged his mistake. We’re sorry for the inconvenience again.

Please note it’s important for hosts to monitor accounts performance on shared servers and each provider has a different approach to setting limits for fair usage. From our experience over the years measuring processes and CPU activity has turned out to be optimal and we use this method to ensure no single account usage affects negatively the performance of other accounts on the server. In addition, our GoGeek plan, you had signed up for, is our most powerful shared hosting solution and it offers features like dynamic caching that can help with optimizing your site processes.

Regarding your chat reporting a 403 error, indeed our representative seems to have misunderstood the cause of the issue and did not give you correct instructions to solve the problem. As you have pointed out the reason for the problem was that when you updated IP address for one of your domains you have not entered “www”. We have forwarded the chat session to a chat supervisor so he can address the case with the operator. We are sorry for the inconvenience again.

100/100 — 

Siteground's shared hosting puts others to shame

In my experience Siteground are in a different league if you are looking for a low-cost and low-to-medium traffic hosting option. Especially for WordPress. The service I have received has been outstanding, from assistance with transfer of your existing site, fast response times, plenty of resource for wordpress plugin updates/cron jobs, good cPanel interface with lots of handy tools and best of all the speed and expertise of their support, in both chat and email mode. Several people have followed my recommendation to use Siteground and have also been delighted. While I can’t comment on issues other reviewers seem to have had with relatively large traffic sites, if your needs are more modest – don’t hesitate.

20/100 — 

Really Good Until Your Site Goes Viral - They Couldn't Manage it

Like all of the people who gave good reviews, I enjoyed years of great service from Siteground, until it REALLY mattered. On March 28th, our web site went viral… A business owners dream come true, right? In one day we had over 100k views to our site that sells tours online. We have a viral post on Facebook, and everyone was interested. Sales were skyrocketing, phone was ringing!

Then, everything went terribly wrong. Siteground shut down our site because they insisted it must be under attack from “malware.” I was on the chat for hours, literally begging for them to get our site back online as we were losing sales by the minute, and the techs kept insisting I had malware, and needed to buy a security package (from a different company) called Scururi. I tried every way I could to explain the it was NOT malware, and we were going viral, and I would pay whatever it took to upgrade. They refused to work on my site until I bought the $200 Scururi package. Then, the Scururi technicians, had to work with Siteground, I guess. The site was down for 8 hours at a time when our we were getting over 1000 views in Real Time (which user got a 503 Error message). The next morning, the views were down to about half of the day before, but 50k is still great, and again… around 11am, the site got shut down due to CPU usage, eventhough each time I went on chat or phoned SG support, I was very clear to say, “just tell me what server package I need to buy to handle 100k views per day,” and the tech assured me that if I just upgraded again, I would be fine. So, that day, again, the site was down off/on for about 7 hours during the middle of the day. Finally, at around 6pm, the next evening, and after I emailed the CEO of SG personally, a tech was able to understand that we were NOT under attack from Malware, and he recommended a server package that seemed to be able to handle the usage (which of course, I paid for again). He also recommended a caching plug-in.

I finally got the site up and running. At which time, our pageviews had dwindle from 100k views per day, to 20k views. Of course, so did the sales decrease.

When I emailed Tenko Nikolov, Sitegrounds CEO to address these egregious errors, and the fact that they had wrongfully shutdown my site when they could (as hosting experts) given me the exact specifications as to what I needed to handle a viral site (as mentioned I must have said 10 times, how much can I pay to get this server problem corrected immediately), the CEO said his techs had given me all of the instructions and it was my fault because I did not have the right “caching” plug-in!!

At which point I emailed him back, and said, “I would have gladly done anything to get our site back online. Please ask your techs how we can add a plug-in or upgrade anything ourselves when we get a 503 error which blocks everyone, including us, out of the site.”

In the end, they refused to do a “mea culpa” and admit that as a hosting company, they had the power to shut down my site, or keep it up, and increase my server usage. It was their mistake to assume we had malware, and when I repeatedly told them we were gloriously going viral, I guess the just could not believe me… Not sure. They had a chance to be a champ, but turned out to be a chump.

The CEO closed his last email to me with a statement saying he was truly sorry for what had happened and would understand if we did not want to use them, and they would help us move to another hosting company if we wished. ???? How’s that for valuing your customer! Of course, he knows that to move our hosting would mean more down time, so unless we want to lose more sales, we can acquiesce.

I used to absolutely love this company, but they let us down just when we needed them most.

100/100 — 

Best service in the world

They just do everything for you! Best service I have ever seen.

100/100 — 

Good Shared Hosting

I moved my website to siteground.com short time ago. I purchased GrowBig package. They gave me 1 year free SSL. Everything is fine by now. Their support really awesome. When I post ticket, I receive answer right away. Even at night at 03:00am. (This is not because of timezone. I also posted ticket at 13:00pm and received answer 10 min. later. So afternoon or midnight they provide support anytime). And they are knowledgeable.

My reason to move my website is that because I lost all my index in yandex search. I asked this to Yandex authorities and they answered me that my hosting company block something. I forwarded their mail to my old hosting company and explained what happened. Their answer was like this: Your website running on shared hosting and noone on this hosting has a problem like this. So we cannot do anything.

This is not something that I can accept. None of my pages were available in the search result. My visitors come from mostly from Yandex. If do not have visitor, what is good having a website?

Anyway website is available now. I do some speed test and I can compare with old hosting: Faster now. I am not going to say what was my old hosting provider but I paid more then what I pay to siteground.com.

Before purchased I read a lot of reviews. Especially in this page. I was worry about some negative review here, even though they are not too many. Fortunately I do not regret. I am happy sor far with them. I do not know, I might have some problem in the future but I see they are responsible, answer your question and try to solve that problem.

I do recommend them.

5/100 — 

Account Limits, Rude staff, lots of downtime!

Firstly it needs to be said that Siteground’s reviews are completely biased.

When on a support chat, if you rate them highly it offers you to redirect you to a third party reviewing platform, like this one. If you rate the chat negatively – it doesn’t!

So no wonder there aren’t many negative reviews here. I feel it just reflects the company as a whole.

My siteground experience has been horrible and has lost me business due to the account limitations on their accounts with some months having 3+ down days.

They limit ‘cpu time usage’ and ‘account executions’ which isn’t ever mentioned pre-sale – and my site, at only 30k visits a month has too a high stats in those, even on the gogeek plan which should handle “100k vistors a month”. When pressed they simply try to up-sell you to an $80 per month account with no limits.

If you have any amount of traffic, you’re going to be struggling to cope on their shared servers.

In regards to their support, I do appreciate how easily it is to get hold of someone (which can sometimes be hard with other hosts), but English is their second language and it’s often so frustrating being on calls or chats for over a hour just to convey what’s going wrong. Often the staff are unhelpful or rude as well.

Most of the time however, their staff simply tell me to “hire a developer” – it’s the go to response whenever something is wrong.

I would AVOID at all costs unless you have an extremely tiny site. But why bother with the premium cost here if any host will do.


RESPONSE ADDED BY SITEGROUND

Hello Matt,

We understand that this is a big concern for you, since you posted similar comments during the last months. As mentioned on these previous occasions, on the shared hosting plan your website uses, the resources available are limited, since they are shared between all accounts on the server. To ensure fair usage, there are specific CPU and process executions allocated to each account, and in order to be transparent we list these in detail on our full feature list page. Unfortunately we cannot remove these, they apply to all customers who pay the same amount as you do.

For websites that need higher resourced, we offer higher plans. We are surprised to see that although you were not happy with this limitations, you recently renewed your service for the same plan. We are of course happy to see this, but if your website is not optimized properly, it will keep hitting the account limits. We strongly encourage you to review your tickets where our technical team has listed possible solutions for your case, and discuss your further steps with them.

70/100 — 

Good Service - but we aware of the CPU allowance!

We used to use siteground and for the most part their service was fantastic (uptime, support and features)
excellent.

But many times we got hit by the CPU allowance limit. (if u go over your limit the site is no longer accessible)

So please be aware of this if you plan to use siteground its a huge limitation of their service IMHO and the reason why we switched to a different provider.

1/100 — 

30 day refund is a JOKE!

Forget the 30 day refund. Its a joke, They say they will refund the money, but they dont. They auto-renewed my account at 1:52 in the AM, so I would not have a chance to stop the charge. I went online and since there is NO BILLING PHONE NUMBER to call, they said they would send my request for the refund over to billing. So I receive a 30% refund back, with a line item “Service Cancellation”, nothing else. Probably lucky I could get that back from them.

So I had to go back and ask them the status. The “excellent customer service people” (what a joke) said they would have to send my request to billing to review. So we all know that means they will do nothing, again. So I initiated a FRAUD case with my credit card company. I hope they remove Siteground from their approved list. This company is a joke and is nothing but a fraud.


RESPONSE ADDED BY SITEGROUND

Hello Jack,

We are sorry for the inconvenience! There was indeed some delay in the processing of the refund, yet the entire amount has been refunded, and we would be glad to clarify the situation for you.

Our renewal system works automatically and renews purchased services for the convenience of our clients and to prevent downtime for their websites, unless the customers have specified otherwise in their accounts. In addition to that we send 4 notifications prior to charging the amount, and there is also a notice in the client area about upcoming expiration date. Since we did not receive a response or cancellation request from you, your accounts were renewed as scheduled.

Please note that once we collect the renewal payment, we send the fees for domain and other extra services to the respective providers, we only keep the amount for the web hosting account. This means that we are not able to refund fees paid for domain name registration or other extra services, which we prepay to 3rd-party providers, and which are non-refundable for us as well.

We can see that you have actually performed the cancellation via the client area and not via phone. It seems that during this manual cancellation, you managed to cancel both of your accounts, but initiated refund only for one of them. We will have to recreate the situation on our end to find out that caused this glitch. The amount that was refunded consisted of the fee for one of your web hosting accounts less the amount for your domain name, which was no longer included for free with your account. The hackalert and ID protect could not be refunded since they were already prepaid by us, as explained. In the follow up chat session with our rep you didn’t actually request information about the refund amount, but only confirmation that your accounts has been successfully cancelled, which you did receive. Once our Billing department reviewed the case, they initiated the refund for the seconds account too. We apologize for the inconvenience caused in the process. Since you had to reach out to us again to sort out the case, we decided to reimburse you for the domain and additional services as well. A refund for the remainder amount has been issued immediately and the money will be credited back to your bank within 7 business days. Please note that this period is processing time by the banks and it’s not related to our operations.

100/100 — 

Best Cloud Hosting I Have Ever Used

I have used a number of hosting providers in my career. However, none are as professional and helpful as SiteGround.

Now the speed was what sold me on SiteGround (I typically get 1 second load times on sites that I have optimized). However, I have found that there is nothing slow about SiteGround. For instance their ticket response is nearly instant. And they do not just respond they provide a solution when they respond, or they have already fixed it. It does not get better than that!

It may cost more, but it is well worth the extra money.

100/100 — 

Siteground is the best so far

I’ve been using SG for 4 years now.

Their services are great and the unlimited bandwidth works well for me. I’m using them as a host for my websites. very little php using so not worried about CPU seconds.

Customer service is top notch, too.

85/100 — 

Siteground is by far the best web hosting company

I have been looking for a good host for ages and finally found SiteGround. They are not only efficient in their service delivery but also courteous. Their site speed is excellent and quite frankly, of all the services I have used before, none matches siteground. I experienced issues on at least two occasions and thought I was gonna wait for about an hour before it was resolved, but true to their fast response claim, they fixed my issues in a record five minutes.
Their support system is amazing.

85/100 — 

Overall Good

There is a daily CPU allowance on the shared hosting plans, which I don’t like, because despite of on Grow Big Plan and traffic around daily is 150-200 I face the problem.

Now I am going to Update my Plan on christmas to GoGeek, so I don’t have to face Exceeding daily CPU.

I am using SG for almost one year. I like the layout of SG, it is very neat and clean. I like their service, on Chat, as well as Ticket, it is very quick. Chat response is within two minutes and Ticket Response in my opinion is around 10 minutes.

So in my opinion overall in all areas of their service include Product prices they are okay.

So I want to Stay with them for long time and afterall my site Ease Bedding is really growing, so I am very happy!!

Thanks.

85/100 — 

Limited CPU Usage on Shared Hosting Plans

We’ve experienced SiteGround customer service to be excellent. Their support team are super friendly and go above and beyond to help with any problems.

The following wasn’t covered in your article, so we felt it worth mentioning:

Cons: There is a daily CPU allowance on the shared hosting plans, which is not advertised upfront.

Solution: Upgrade to GoGeek or higher. The higher plans without a daily CPU usage allowance start £48 per month. Upgrades also involve nameserver changes.

For us the two downsides have been limited space and limited CPU usage. Other than that, we love SiteGround.

30/100 — 

Don't use monthly billing.

SiteGround makes you call in every month if you have monthly billing. If you don’t CALL them, they will automatically bill you for a year. This is designed to make you forget one month so that you’re automatically charged. It is unlike literally every other service provider in the world.

Also don’t be fooled by their introductory rate. The real rates are much higher and .

50/100 — 

Started good, but continuos upsells..

When I first moved to basic hosting with SiteGround I was floored by the quick way they responded in online chats and how easy they made it to resolve issues. Then I got hit by a bot and they took advantage of that to upsell me…I finally agreed after paying a developer to rid me of the bot.

However as soon as i upgraded, my site kept going down repeatedly and their only solution was for me to upgrade again though my traffic was now 1/2 of when I started on the cheapest plan. They eventually agreed it was their problem with a bad server, but continued to ping me to upgrade non-stop.

100/100 — 

Best hosting (in my opinion)

From last 8 months, I have been using SiteGround to host my big coupon sites as well as my amazon micro niche sites and i have been very much impressed with their service.

Specially their support, as they have very good staff with good technical knowledge.

A few months ago, I got some technical issues with my WordPress website, so iI had to contact SiteGround Support staff for the help and within few hours of opening a support ticket, my problem was solved.

So, after 8 months, I can say, SiteGround is one of the best when it comes to Reliable Web Hosting. I also written a review on my website to tell more people about this hosting company so that they can leave all those ugly hosting companies and migrate to SiteGround for better service.

And I must say, you have written your points very clearly in this review. Great Work Done.

85/100 — 

No complaints at all, very good

For uptime I would give them a 8, they have recently raised their prices on the larger packages, I would give them a 6 on price. For the security of their servers I would give them a 10.

90/100 — 

no complaints

I’ve been with siteground since they launched.

Can’t say i’ve ever had any problems. Their uptime is great, the unlimited bandwidth works well for me – i’m using them as a host for my mixes and artworks (more for other places to reference, rather than as a user facing host), very little php so not worried about CPU seconds.

Customer service is excellent. I haven’t had to use it much, though.

100/100 — 

Good..

Tired of contacting the support from my previous hosting company to solve problems, I decided to search for the best web hosting companies and almost all sites that I spent SiteGround was always among the best. When visiting the host me soon impressed with the clean look of the company and the amount of links to tutorials, passing me the impression that they were more concerned with instructing the user to sell your hosting service. I also impressed the amount of resources available to optimize the website (SSL, Google Pagespeed, Super Cash).

I decided to try hosting services SiteGround.

I used a plugin that clones the site to transfer to another host in exactly the same way it was before.

Oh … My problems are over !!! My sites not redirected to www naked, they began to redirect automatically without me configure anything. My sites carrying on average 6/2 now press 3 (still much but is great).

In short SiteGround doing my hair stay in my head for longer.

95/100 — 

All the features you expect from a top (expensive) host at a fraction of the price

Having used a wide range of hosting companies over the last decade or so, I gave Siteground a go on a bit of a whim, due to their excellent reviews and half price intro rate!
It was a excellent choice! I’m really pleased with them so far, the features such as staging areas, automatic backups etc – basically everything you’d expect from a top dedicated server host but at a fraction of the cost (particularly if you take full advantage of the intro offer!)

Support has been quick and detailed, and from my first day with Siteground knew I’d made the right choice!

I’m currently in the process of moving all my WordPress sites over to Siteground, and for anybody with a WordPress site (or like me lots of WordPress sites).

100/100 — 

Best host I've ever used

We host a local newspaper on Joomla with Siteground after changing to them from Hostgator. It is a night and day difference. Siteground knows everything about Joomla and how to make the server SING with joy. We run over 100,000 page views per month which is pretty hefty for Joomla. The site always responds quickly, even during peak times and the cost is MUCH less than the solution I had to have with Hostgator.

They have an array of tools that update everything I want automatically. Their tech support is always fast AND they give you meaningful answers and assistance.

I simply cannot say enough good things about this company and the service they provide.

50/100 — 

Bad service and support

Just to tell, Siteground have a really bad support, and I feel like this is really a thing to notice !

I have a client who have chosen siteground to host their site, and strange things is happen from time to time, which I haven’t seen before at other hosting companies.

When we are contacting the live support, I have to write our problem first, which can take a long time to clear out, and then they answer it very shortly and we are 8 out of 10 times “disconnected” after that answer. Leaving us still unclear of what to do.

We have used hours and hours of trying to get support, and the best way is to open a support ticket, which will then be answered by up to 6 different “supporters”.

So the conclusion from my side is that, I will never recommend siteground to anybody because of the bad service. They might be good on something, But I feel that I have to sort everything out myself.

85/100 — 

Happy to host my WordPress site with Siteground :)

I am a new customer to SiteGround and has recently hosted my site with them. Believe me they are the best hosting provider for WordPress hosting. After hosting with them my website Pagespeed & Gtmetrix Score has improved. They servers my site from multiple datacentres and also provide free ssl means of need of purchasing cdn & ssl.

Recommended.

50/100 — 

New to web design.

OK so I am a novice having only recently started with my site and that of my fiancée. I know my way around computers and bits on websites but SiteGround were amazingly helpful and I have had to contact them a few times with niggly newbie stuff.

Just taken on my friends website to update and Valentin at SiteGround talked me through the domain pointing process with name servers etc…..all still new to me but the guys at SiteGround will go the extra mile to help.

Many thanks and I would highly recommend them.

1/100 — 

AVOID SITEGROUND SCAM ALERT

AVOID THIS COMPANY. Their products and custom features they provide may look amazing, it may seem like you are going to be using a great host YOU ARE NOT. during a sales call we were mis-sold our VPS contract and provided false information. Upon the realisation I called them to try resolve this. Only to be told they cant help, a manager would need to look into this. However they seem to not have any managers as you cannot speak to them on the phone and the only address they will provide is a [email protected] address which they do not reply to you on anyway. Upon speaking to a girl supposedly called Elvisa she was rude and completely unhelpful, she refused to go directly to a manager, provide me a managers email address, phone number or anything in order to contact management or even their legal team about the problem. We have been with them less than 24 hours and this is THE WORST SERVER I HAVE EVER USED. Their customer support is terrible and do not care and they are the most unhelpful people ever. They claim they have no contact with the companies management or directors and refused to escalate my call to someone more senior as I try to resolve the fact that we were mis-sold our VPS contract from them
Further to this when I decided I was unhappy with Elvisa and her total lack of care or support she refused to provide me anything more than this name Elvisa (Which I doubt is her real name) as they do not provide a surname, ID number, reference number nothing at all aside from 1 name. For about 10 minutes she tried to tell me that she only had a 1st name and no other names.

The company has no complaints procedure does not escalate complaints either and thinks its ok to tell you to wait 24 hours after they have committed fraud and have provided false information which lead to the purchase of services.

WORST SERVICE PROVIDER EVER

80/100 — 

One year with SiteGround's GoGeek Plan

I have been with SiteGround for just over an year now and I have found them to be reliable, fast, efficient and most importantly, customer focussed. The prices are competitive and the customer support is definitely a big plus with SiteGround.

Obviously no hosting is perfect and SiteGround can improve in some areas but if you compare them with other competitors, they easily beat others on many fronts. I especially enjoy and use their cache plugin (SGPress) and staging options which are available in GoGeek plan. Additionally, they offer free complete backup on a daily basis which is another big plus.

At the end of my first year with SiteGround, I can only recommend it thoroughly for new bloggers and WordPress blog owners. A solid foundation is important for any website or brand and SiteGround offers you this opportunity in an easy and cost-effective manner.

95/100 — 

Quality hosting with a cheap price tag

SiteGround is the best hosting service I have ever seen. First, the price: $3.95 per month, with more than adequate resources to small companies. In addition, they run occasional promotions where you can get this even cheaper…

The support side, I have nothing negative to say. Fast and effective. Something that the distinguished? Their ability to respond to all, including questions on the CMS itself. I’ve never seen this, and my ca amazed, and less than 10 minutes response temp, is a plus!

Finally, the quality. I have had no problems with my website from the start of accommodation. Bad PHP version? No problem, we have the choice.

I recommend this hosting service if you want quality at an affordable price, with the incredible support.

99/100 — 

Highly recommended. Great uptime & service.

I’ve had great experience with their hosting. I’ve used a lot of different hosting providers in the past, but this one is exceptional.

They have given such a good service, by helping me a lot (removing site errors, resolving plugins issues from back-end). They’ve also helped me to transfer email inbox, configurate my email in no time etc…

For Siteground customers: Purchase, sit back and relax ?

90/100 — 

One of the best shared hosting providers

Working with client WordPress sites since 2007, we have seen the good, the bad and the ugly of hosts. Based on our experience, the best host in the shared space is definitely SiteGround.

Their customer service is second to none. Not only is it one of the fastest responses I have ever seen on live chat, but they are almost always able to solve your question on the first contact – even if it is a WordPress issue and not actually a hosting issue. Compare that with most other hosts who either don’t understand WordPress, or, worse still, blame WordPress when it is actually a problem with their servers.
They also do a lot behind the scenes to provide one of the most stable and secure platforms, including proactive security patching at a sever level and updating WordPress installations for you. Dedicated caching (to speed up your site) is provided on most plans, and the top plan also includes staging site capability (so you can test changes without affecting your live site). These are features that are normally only found on managed hosting platforms that cost 10 times as much.

SiteGround is not the cheapest host in the market, but it is certainly the best value for money.

90/100 — 

Good hosting for me

I have had no issues with SiteGround and have had a website with them since December 2015. I haven’t experienced downtime or errors and my site loads quickly. My WordPress installation was easy. Their customer service also seems to be pretty good. I have had a lot of websites in the last ten years, and I wouldn’t hesitate to host with SiteGround again in the future.

100/100 — 

Pleasantly surprised

I have a number of WordPress based websites and up till now I had not really considered WordPress hosting. I had noticed a number of other developers online talking about WordPress hosting and a few names kept coming up as those that provided a good deal and more importantly support.

I looked at my current hosting provider as a starting point and then looked at the others. In comparison (upon price) I found Siteground to be competitively priced and I took the jump into a 2 year contract. Its very easy to get sucked into a sales pitch, so I was pleasantly surprised to find that I got a call from customer care after 6 hours asking if I needed help transferring my current websites over. Via email I gave them the details they needed and they took care of the rest. So far, great customer support and easy to use. I couldn’t be happier.

90/100 — 

Very good service

I am impressed by the quality of their support: they responded almost immediately (within minutes) to all my support requests and the support personnel was always helpful and knowledgeable. I think in certain they could be more clear in communicating the terms/prices of their different types of services.

A minor thing: They are also quite “aggressive” (e.g. promotional messages when logging in and to your email) in promoting offers and trying to do upselling and also encouraging you to renew the services you have bought way before the renewal deadline. Otherwise, a very good service.

100/100 — 

Easy & Fast hosting services

About a month ago I was looking for a web hosting company that wouldn’t break the bank but offered decent service and I have to say, I’ve found a company that provides more than “decent” service!

I’ve worked with hosting companies such as Bluehost and GoDaddy in the past, but ever since I found Siteground, I’ll never be going back. Siteground offers fast hosting at a VERY affordable cost. Their customer support is outstanding – I have not found a better hosting company yet. Registration and setup is quick and simple and is by far the easiest hosting experience I’ve had yet.

I’d recommend them to anyone and if I had to decide again, hands down I would go with Siteground!

80/100 — 

It's great...

I just joined site ground for my site and I’m really excited! They offer free SSL with lets encrypt which is something most hosting companies are not offering! It was very easy to switch over and the people there really know their stuff… I chatted them up a bit. The support is great and my site is running smoothly.

My only gripe is that on shared hosting they offer 20GB as opposed to others that offer unlimited.

Otherwise they are solid and I’m really happy so far.

100/100 — 

Siteground - Great Hosting for Web Professionals

I am a professional web developer and designer that uses WordPress on a daily basis to build personal and client websites.

I have been using Siteground hosting for over 2 years. I have never been more happy with a hosting company. They have extremely fast customer service. The service reps understand wordpress and are always more than happy to help and make suggestions. They often go above and beyond what I expect of them. The servers have been great with speed and uptime. For 2 years I have had an average of 99% uptime. This was not the case with my last hosting company before switching to siteground which was the big reason for my move.

I always recommend siteground to my clients building new sites or needing to move (or should move) to siteground. I have yet to have any security issues or technical issues that could not be fixed quickly. It’s has a hosting control panel that is easy for clients to understand and maintain themselves and siteground has lots of rich documentation for both newbs and technical users. Siteground hosting has affordable pricing which is awesome. They are worth more than what they charge in my opinion. I’m an extremely happy customer.

90/100 — 

Budget friendly host!

I’ve tried all of the alternatives including all of the drag and drop as well as free blogger type hosting services and even though I hate to admit it as I wish there was an alternative, WordPress on a self hosted website is still the best solution out there.

The problems I have with non-wordpress sites are the lack of flexibility and plugins either not being available or just not working correctly such as: Disqus or another custom Comment Box Url Redirects such as wanting JohnnyFD.com/Something to go to a custom link. Having a lack of custom themes and little support for the ones out there.

Now you just need to choose a host and the reason why I recommend and personally use Siteground is because it’s the most budget friendly managed WordPress host out there. What that means is they automatically update and keep your site secure, which is ultra important.

86/100 — 

Here's my experience...

As a long-time web developer and web hosting reseller I have experience with a lot of webhosts. I have been with Siteground for about 10 years now and 2 years ago purchased one of their cloud hosting packages. I checked into many other hosting companies before choosing Siteground. Based on my years of great experience with Siteground I decided to buy the bigger hosting package from them.

At the same time they had just completed one of their year-end customer surveys. Shortly after that they increased the wait time on help tickets. Their support staff are great at simple questions. So if you need an individual website they would be good. For cloud hosting or their managed server packages they are sorely lacking. The support staff at Siteground are usually uninformed on the more difficult, server related questions. While their response times are usually now within 10 minutes the first response is usually not a complete answer or not the right one.

I have been impressed with their lower-end shared server packages. The StartUp and GoGeek packages are both good. They take much better care of those servers than they do the Cloud ones. Plus the features on their low end, shared server packages are much better than their high-end packages. For the shared server packages they have the best support I have seen from any webhost, I would give them a 10 as long as the questions are not hard ones and you are very clear in your description of the problem. For their support on their larger managed servers I would give them a 6. Trying to get them to answer questions can be quite difficult sometimes.

For uptime I would give them a 8, they have recently raised their prices on the larger packages, I would give them a 6 on price. For the security of their servers I would give them a 10.

100/100 — 

SiteGround for bloggers

SiteGround is one of the top hosting companies in the world today. What makes their hosting and customer support stand out from the crowd is that they will go the extra mile. They also attend many of the top web hosting, site owner and blogger conferences around the world as well. This helps make their brand visible and allows their customers to know that they are working with a reliable company that will be in the game for a while.

Lastly, the price, uptime and support is also top notch as well — especially for bloggers, as it’s just a few simple clicks to setup your own WordPress based site after ordering your hosting and domain name.