Web Hosting Pad Review

One of the lowest uptime we've yet to seen. Here's why

Brad Smith  —  · Read user reviews

I’ve been a paying customer for Web Hosting Pad for the last 37 months. During that time, I’ve monitored their performance – avg. load time and uptime.

This review relies strongly on data, such as uptime, load time (speed) and customer support experience.

 

What is Web Hosting Pad?

WebHostingPad is cheap.

Like under two bucks cheap.

Founded in 2005 by a small group of individuals, it has grown steadily now for over a decade on the back of low prices.

But is that… ALL they’re good for?!

To find out, we purchased a Web Hosting Pad “Power Plan” back in June 2015, setting up a basic WordPress website

Over the past few months, we’ve been closely watching their performance statistics like uptime & speed, in addition to doing our own background analysis to find out if WebHostingPad is a steal at their low prices, or a train wreck waiting to happen.

Read our full unbiased review below to find out which is true.

 

PROS of using Web Hosting Pad

WebHostingPad has a few things going for it besides a low price. Starting with…

 

1. Decent Customer Support

Our own personal experience with WebHostingPad was pretty good.

Their support staff connected instantly, and they got back to us within about a minute after each question. In addition, each answer was well informed (so it seems like they know what they’re doing over there).

Not the best experience we’ve had among all we reviewed, but pretty good nonetheless.

WebHostingPad Support review
Web Hosting Pad support was decent

As with most web hosts however, there are very mixed reviews about WebHostingPad’s customer service response.

  1. “My email to an address at verizon.net continues to bounce. I’ve filled out two support tickets, but no response. Why can’t I get this resolved?”
  2. “Hi can you please let us know what time the live technical support works please – as we tried it when the system said it was online – but then it decided you were offline after all – and told us to send an email message which has not yet been answered. Many thanks”
  3. “Hi, I’ve had issues with my website going down but your support team tell me that it’s fine and there are no problems. I’m really not getting the help I think I should be and I’m definitely an unhappy customer. Can someone help me please and show me that you do care about your customers?”
  4. “My website is down and I cannot reach anyone in customer service. On the phone it says leave a message but then says “sorry but the user mailbox is full”. It also suggests using live chat but when I do that it disconnects me and says no online agents are available. So, I’ve emailed a ticket. I’m just wondering what’s going on and I’d like to resolve this promptly. Thanks.”

2. Unbelievably Cheap

WebHostingPad does have one great thing going for it.

They’re cheap.

With the exception of iPage‘s not-so-secret, slimmed down Essential plan, it’s among the cheapest options available to you.

Chances are, there’s a reason it’s so cheap (which you’ll find out below under the ‘cons’ list). But if price is your only concern, look no further.

3. Strong Money Back Guarantee

WebHostingPad has a rock-solid, 30-day money back guarantee if you don’t find their services reliable.

4. Security Enhancements

Typically, the cheapest options available are also limited when it comes to the ‘extra’ stuff like security options. Fortunately, WebHostingPad isn’t, throwing in Automated Malware Scanner and Malware Quarantine for their WordPress hosting plans.

 

Cons of using Web Hosting Pad

Cheap companies are cheap for a reason. Chances are, they’re not willing (or able) to turn that slim profit margin into reinvesting back into their products and services.

WebHostingPad is no different, offering mediocre-to-bad service where it counts. Take a look.

 

1. Very LOW Uptime of 93.96% (last 8 month average)

A website is only good to you when it’s up, online for visitors or potential customers to use.

Similarly, a web host’s primary job is to ensure that happens. Here, WebHostingPad struggles.

Despite their website’s bold claims of 99% uptime, they didn’t come anywhere close.

Instead, they delivered a below average uptime of 93.96% over the last 8 months (5.89% worse than industry standards) – this IS the LOWEST we’ve seen after reviewing thirty other web hosts.

In fact, while trying to write an earlier version of this review, the test site was offline again.

2017:

  • September average uptime: 89.11%
  • October average uptime: 90.46%
  • November average uptime: 93.21%
  • December average uptime: 92.08%

2018:

  • January average uptime: 87.45%
  • February average uptime: 93.02%
  • March average uptime: 99.37%
  • April average uptime: 99.94%

Take a look at this graph below (It’s all red):

Web Hosting Pad uptime, last 8 months

WebHostingPad: Page Load Speed and Uptime (Last 12 months, full data can be found here.)

2. 76% Slower Page Loading Times than the Competition

The next job of a web host is to make sure your website is delivered in a timely manner to said visitors or potential customers.

Beyond annoying people because pages are taking too long to load, site speed can also affect search engine rankings and even conversions.

WebHostingPad struggles again in this department, posting a page loading time of 1,568ms over the past eight months. That’s 76.18% slower than the industry average of 890ms, putting them in third only behind Host Metro and Arvixe for the slowest web host we’ve ever reviewed.

Last 8 month average load time

2017:

  • September average speed: 1,901ms
  • October average speed: 1,850ms
  • November average speed: 1,822ms
  • December average speed: 1,761ms

2018:

  • January average speed: 1,795ms
  • February average speed: 1,692ms
  • March average speed: 897ms
  • April average speed: 828ms

3. Strings-Attached ‘Free’ Domain Registration

WebHostingPad will throw in a free domain name to new account signups, similar to other web hosts.

However there are a few caveats.

First, you need to sign up with the “FREEDOMAIN” coupon to enjoy this free domain name offer.

Second, any other coupon invalidates this.

Third, you will have to pay $14.95 annually to renew your domain name. Typically you can buy domain names for less than $10 these days on other websites.

So this ‘additional’ future cost probably won’t pay for itself in a few years time.

4. VERY Restrictive Website Transfers

Like other web hosts, WebHostingPad will also help you transfer an existing site over to their services for free.

ONLY if however, it’s less than 2GB (which is tiny). That’s the maximize size of an account eligible for free transfers, and it will NOT include email addresses, FTP accounts, sub domains or addon domains. Instead, you’d have to recreate those within their control panel.

5. Very restrictive backup option.

‘Free backups’ are yet another offer that some other web hosts will throw in for new customers.

On the face of it, they sound like an amazing deal to help you backstop your site for any problems or issues.

But check out what we found in the fine print buried in their Terms of Service:

WebHostingPad, at our sole discretion, will take weekly backups of customer’s accounts, up to and including 1GB of website files only. This backup does not include email addresses, email accounts, databases, or anything other than website files. Any account that is larger than 1GB will not be included in any automated backup service provided by WebHostingPad. In the event that a customer requires a backup to be restored, WebHostingPad may charge a one-time backup restoration service fee of $39.95.

Here’s a quick translation of that legal gibberish:

  • They will only take backups at their “sole discretion” – whatever that means?!
  • Your backup cannot exceed 1GB (which again, is tiny)
  • They only back up website files. This does NOT include emails or even databases
  • They may charge a restoration fee of $39.95 to restore your backup (so… it ain’t free?!)
  • The option to manually backup via cPanel is not available. You need to pay them to have this enabled.

In short, this backup offer is not good. AND they’re restricting your ability to run simple manual backups on top of it.

 

WebHostingPad Pricing, Hosting Plans & Quick Facts

  • Power Plan: This plan starts at $1.99 per month. It comes with unlimited storage, unlimited bandwidth and support for unlimited websites. <- We’re using this plan to test WebHostingPad.
  • Power Plan Plus: This plan starts at $4.99 per month. It comes with unlimited storage, unlimited bandwidth and support for unlimited websites. It also comes with a free SSL certificate, Advanced Spam Filter and SSH access.

web hosting pad pricing

P.S. They also have WordPress hosting options, but we don’t think they would be any better than the regular shared hosting.

Though, all WordPress hosting plans come with unlimited storage and unlimited email accounts.

  • Free Domain: Yes.
  • Ease of Signup: Very easy, one-page sign up process.
  • Payment Methods: Credit Card, PayPal, Alipay, BitCoin, Check, Money Order, Western Union.
  • Hidden Fees and Clauses: They may charge a $39.95 fee to restore your backups. Users should not exceed 150,000 total files. If you reach the file limit, you can purchase an additional block of 150,000 files for $10 per month. If they notify you about reaching the file limit and you do not respond, they will automatically bill you $10 per month per extra 150,000 files. You are not allowed to use more than 10 percent CPU and memory, and your sessions must not exceed 10 minutes. There’s a limit of 300 emails per hour or 3,000 emails per day.
  • Upsells: Lots of upsells.
  • Account Activation: Quick activation.
  • Control Panel and Dashboard Experience: cPanel.
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): Quick and easy installation of popular apps and CMSs with Softaculous.

 

Do We Recommend WebHostingPad?

No way. Please avoid.

Their customer support is decent, but their uptime and page loading times are completely unsatisfactory.

Then when you consider how restrictive their Terms of Service and limits are, it’s really a no-brainer.

Even despite their absurdly low introductory rate, you’re better off looking for MUCH better alternatives out there like MidPhase or iPage (both under $2).

P.S. If you want to see hosting providers that ranked above WebHostingPad, check our best performing hosts here.

Any experience with Web Hosting Pad? If so, please leave a review below! We accept all honest and transparent reviews, no matter whether they’re good or bad.

 

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11 user reviews for WebHostingPad

1/100 — 

WARNING: do not use the service from this company

I have join the company a few years ago, due to the problem constantly and every ticket submitted takes a couple of days to get back for wasting of time, I didn’t actually use their service at all.

But just noticed that recently the company automatically renewed the plan by charging to my credit cards.

I have contacted to cancel the company for the refund of unauthorized auto renewal with no success, instead, I was offered to upgrade to their premium plan, but still, the service is unusable at all, same wordpress installation encounter 500 error all the time, which I didn’t have problem with any other host. (they will only accuse I will need to optimize the wordpress source code, how? ??????????) Just Full of Lie of unlimited resource and cheap price.

The company has nothing to offer to resolve the problem and didn’t provide the refund at all.

1/100 — 

STAY AWAY

This company, Webhosting Pad is very good at stealing money from customers, do yourself a favor and stay away. I signed up with them 3 years ago because the price was appealing. As soon as I pointed my domain to their email servers, there was a flood of spam coming in, I mean thousands of spam emails every day. They make you pay for additional Baracuda spam filter which has not done a good job either. Just be prepared to deal with this. Webhosting was a bad experience either, additional fees for backup, downtime, tech support that lies to the customers about fixing something while they don’t, etc etc… So after 3 years I moved my service elsewhere. My credit card was expired and I thought they would just not charge and cancel my service. I was wrong, they charged my card for additional full 3 years ($166+) . I immediately canceled the service, I was about 7 days late and my files were moved already. I told them I will not use the hosting and I’d like my money back for 3 years I will not use at all. They refused after multiple emails, basically they just take your money and run. There is no way to talk to any billing management people on the phone, email ONLY. What they do is tell you you’re late and your fault, we keep your money. Also they won’t forget to add is that you will be sent to collections if you attempt to charge money back via the credit card company.
These people are crooks, they deserve to go out of business TODAY. Don’t make the same mistake I did, find someone honest out there.

1/100 — 

Terrible

This company is absolutely terrible to do business with. I wish I had researched them before doing business with them.Reviews and ratings are all over the internet. But yes they got me too. I canceled my hosting with them but paid for my domain name & canceled their services for web hosting. Also I canceled the auto renewal of allowing them to withdraw the fees from my bank. They took it upon themselves to still charge my bank account and refuse to refund my money. Trust me , there are many great web hosting sites out there.

Go on the net and do research before, check reviews, check for fraud reports & check for scam alerts before using any web hosting service. This company fails all the previously stated

1/100 — 

constantly blacklisted

If you can put up with NOT being able to send emails, then webhostingpad.com is for you !

They are cheap and they host tons and tons of scammers and abusers and you are hosted together with those jerks, which means emails to most prominent email providers will all bounce.

Tickets – I had tons of them in the past with this issue!
Resolution – “we clean the IP” – but nothing happens or it stays clean a day if you’re lucky

Reporting-MTA: dns; server503.webhostingpad.com
Action: failed
Final-Recipient: rfc822;[email protected]
Status: 5.0.0
Remote-MTA: dns; mx1.hotmail.com
Diagnostic-Code: smtp; 550 SC-001 (SNT004-MC6F7) Unfortunately, messages from 204.93.163.106 weren’t sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

85/100 — 

What you pay for

I joined webhostingpad.com several years ago at a point where I wasn’t sure I wanted to continue my blog. It was just cheap enough to keep me in the game, and I ported my content from typepad. For what I needed, it worked fine: hone my web skills, play around with different applications, be there when I needed to host something for work.

Recently my needs increased — I’m running about 40GB right now, with about 80 database-driven subsites. I shifted to Power Plan Plus and I’m relatively satisfied. Even before the shift, they made good on their unlimited bandwidth/databases/storage promise. It’s also been a little slow and the uptime could be better. Note that you have to ask for your unlimited storage in 10GB increments. They say it is to prevent you from using the site as a download station.

When I joined they made it plain there was limited support. They won’t hold your hand; the really stupid questions are ignored but the ones related to their side of the bargain — keeping the servers running and your space in the cloud open — get handled quickly.

Telling anecdote: Their phpMyAdmin install glitched when I needed to export some databases. I contacted customer service, and they are downloading them for me.

That said, there has been some fall-off — the customer service phone number is gone, for one, and live chat recently started defaulting to email.

I haven’t tried the automated website options (like wordpress installation or wix).

When all I needed was a place to hang my site, webhostingpad.com did the job.

20/100 — 

Warning: Do not use this company

This company has no morals. They will shut your website if you are so much as a few hours overdue your subscrition. If you are looking for a company that cares about their clients, then look elsewhere. I stayed with this company because in the early days they were good. Now they have autimated just about as much as anything they can and they are just interested in grabbing anyones money.

1/100 — 

STAY AWAY FROM WEBHOSTING PAD! SAVE YOUR MONEY!

Webhosting Pad is the most terrible hosting company. I signed up a 3-year hosting plan (with a free 1 year domain) with Webhosting Pad on Aug 05, 2016. It’s a unlimited plan, but I only got 10G web space. They promised 30 day refund guarantee , but they only let my website SLOWLY work for the first month, after the first month I was unable to login to my cPanel and website was down.

After my cPanel and website completely stopped working on Sept 09, 2016, I contacted Webhosting Pad to request account cancellation with refund , but Web Hosting Pad refused to refund me and suspended my account! I paid $71.64USD for a 3 year hosting plan, but the server only SLOWLY worked for the first month, then completely stopped working. They suspended my account but took my money. Now, I lost $71.64USD, and got nothing from Webhosting Pad.

Webhosting Pad is the most terrible company! STAY AWAY FROM THIS COMPANY! SAVE YOUR MONEY!

40/100 — 

Leaving Webhostingpad.com after several years.

Have hosted several sites with WebHostingPad for a good few years. Until recently, the server response was satisfactory, the uptime acceptable and overall I was satisfied with service.

Their support is very fast to respond and sort out problems but, recently, I have had too many reasons to contact them. Requests timing out (including inability to load cPanel to see what was going on), DNS resolution problems and “500” (internal server error) responses were all becoming an everyday occurence (in fact almost everytime I attempted to connect).
Three days ago I moved all but one of my domains to a new host with a “cloud” based solution and the difference in speed and reliability is astonishing (my forum users have been commenting on the difference).

Regarding the plan I am on with WebHostingPad, it is “Power Plan” and my last invoice (April 2015) for service until April 2017 was 119.76 USD. I work that out to be 4.99USD per month …. more than the cost mentioned in review above.

My new host (based in London) charges 49.99GBP per year (that’s about 65USD at current exchange rate) but it is well worth the price….and, as they say, “you get what you pay for”….also they migrated all my sites , including a SMF forum, for free !

50/100 — 

We Cant Recommned This

I had an account with them for sometime. It’s not very good but it’s cheap. I just want publish something on web. So I live with it. But recently they suspend my account very often for reasons I don’t know. So I have transfer out. When I transfer out they don’t release my domain name. It’s a nightmare. Don’t event think about.

10/100 — 

Web Hosting Pad is rubbish.

I was using Web Hosting Pad for 6 months until I started to get “server not found” messages. Several times I got in touch with their customer support, but no help. They said that they will investigate and fix it, but this never happened.

Eventually I wanted to move out, but realized that they had locked my domain. I managed to transfer out my website files, but no domain. They literally hijacked it… After reading their TOS, I understood that I actually agreed for that. Nevertheless, it’s very bad practice from their site.

I’d avoid it.

80/100 — 

Expectations met

I hired Web Hosting Pad services to get a cheap easy-to-manage hosting service. Took advantage of a great deal for a 3 years plan and I feel lucky for betting on that.

Their cheapest plan covers all the needs of any modern website that doesn’t get millions of hits. Their support is technically very good and always replied my tickets in the same day.

Only drawback is that the few times they go through some hiccups (all providers do) I don’t see any option to get informed about it and have to rely on up-time monitors’ alerts where I usually get a 99.9% up-time.