WestHost Review

26th out 33 hosts (based on uptime, speed and customer support - last 37 months)

Brad Smith  —  · Read user reviews

I’ve been a paying customer for WestHost for the last 37 months. During that time, I’ve monitored their performance – avg. load time and uptime.

This review relies strongly on data, such as uptime, load time (speed) and customer support experience.

 

What is WestHost?

WestHost was founded in 1998 by Chris Russell, and they merged with UK2 Group in 2008. WestHost is one of the oldest web hosts out there. It’s also worth mentioning that UK2 Group also owns MidPhase which is a very strong top 5 host on HostingFacts.com.

With a data center in Salt Lake City, Utah, WestHost boasts of hosting over 1 million websites worldwide, and they claim to offer reliable web hosting that is affordable. We carefully investigated them by using their hosting and doing a background check to find out what other users think. Our unbiased review lets you know whether WestHost is worth it or not:

WestHost Review
A bit too “pushy” homepage?

 

In order to make our review accurate, we bought WestHost “Personal Plan” back in June 2015 and set up a basic WordPress website. Our test site can be seen here and for in-depth performance stats (uptime & speed) can be found here. Click “History” to dig deeper.

 

Pros of using WestHost Hosting

WestHost offers a free domain name for life, along with a few other helpful ‘extras’.

Take a look.

 

1. Free domain name for life

You heard it right. If you stick with WestHost, they’ll not charge you for domain name renewal (which is usually around $10 to $15 /year). They’ll ensure you enjoy a free domain name for as long as you are hosted with them. (Free domain only on Preffered and Business level plans)

2. Free migration and 30 days money back guarantee

WestHost will help you transfer your files and website from your current web host to their server. They also offer a full refund backed by their 30 days money back policy. If, for any reason, you decide that their service is not for you within 30 days of registration, they will refund you in full. This only applies to their shared hosting plans.

3. Instant activation (!)

Unlike with most web hosts (especially inMotion hosting & Web Hosting Hub), you don’t have to wait for hours or days for your account to be activated. With WestHost, your account will be activated instantly.

4. Enhanced security with nightly backups

With regular nightly backups for most of their web hosting plans, support for CloudFlare CDN and Automatic Malware Removal for their plans, WestHost seems to be a very secure host.

 

Cons of using WestHost Hosting

Unfortunately, WestHost posts average (or slightly below average) where it counts.

 

1. Uptime Right Below Industry Average

Over the past eight months and they had an average uptime of 99.83 percent (.11 below the industry average of 99.94%). They’ve been OK over the past few months to be honest, but a couple of slow months led to bad statistics – January, September, October and November been pretty poor.

However, since May 2016 — their uptime has been great. Hitting nearly 100% for the last 4 months. This pretty phenomenal.

2017:

  • September average uptime: 99.42%
  • October average uptime: 99.15%
  • November average uptime: 99.55%
  • December average uptime: 99.94%

2018:

  • January average uptime: 99.86%
  • February average uptime: 99.69%
  • March average uptime: 99.99%
  • April average uptime: 99.90%

WestHost speed last 6 monthsWestHost: Page Load Speed and Uptime (Last 12 months, full data can be found here.)

2. Slower Than Ideal Load Time

Our test revealed their average page load time to be 922ms over the past 8 months, which is 3.6% worse than the industry average of 890ms (still slower than the top rated hosts)

Last 8 month average load time

2017:

  • September average speed: 995ms
  • October average speed: 1,001ms
  • November average speed: 930ms
  • December average speed: 897ms

2018:

  • January average speed: 919ms
  • February average speed: 903ms
  • March average speed: 912ms
  • April average speed: 821ms

 

3. 40+ minutes to get in touch with their support

Not sure if it’s a con, but it took 40 minutes to get in touch with their customer support. Having said that, the support assistant was friendly and helpful. We’re also impressed by the fact that they offer a toll-free number for people who want to contact them from the U.S.

We also did a background check to find out what other customers think about WestHost and found that their customers had mixed reviews about their support.

WestHost support reviewed

Scott was helpful, but it took a lot of time to get in touch

4. Not “truly” unlimited

While some WestHost shared hosting plans promise unlimited files, bandwidth, and databases, it is important to note that their fine print says otherwise. Here’s a direct quote from their Terms and Conditions page:

“Our unlimited shared hosting is designed to meet the needs of most small businesses and personal websites; it is not designed to meet the needs of large businesses or client services that fall outside the average usage pattern for shared hosting and may be better suited for hosting plans that provide expanded features. Accounts with a large number of files (inode counts in excess of 200,000), databases exceeding 5GB in size or a cumulative size of all databases in excess of 10GB can have a significant impact on server performance. We reserve the right to request that the number of inodes (files and directories) and/or database sizes be reduced to help ensure server performance. Failure to comply with these requests may result in termination of your account.”

Essentially, even though they promised unlimited hosting, your account should generally not have databases that exceed a cumulative 10GB. If they deem your files too many and your databases to big, they can request that you reduce your files or upgrade to a better plan. Failure to do this can lead to your account being terminated.

With that said, we believe that there’s nothing called “unlimited hosting” and that WestHost is generous enough for the prices they offer. However, we’re not happy that they hid what their “unlimited” hosting really allows on their Terms and Conditions page.

5. Cheaper plans comes with a 3-year commitment

With most of their plans, especially their shared hosting plans, the prices are too expensive and are not properly communicated: for example, the Personal plan is advertised as $2.67 monthly but you can only get that price if you pay for 3 years at once. The actual price is $8 per month, and the minimum term you can pay for is 3 months.

6. Some stupid restrictions…

Some of their plans are too restrictive. For example, their WordPress hosting plans only allow 1 domain name per server. We believe that they can do better than this.

 

WestHost Pricing, Hosting Plans & Quick Facts

Here’s a quick overview of the various hosting plans offered by WestHost:

Shared Hosting: Their shared hosting – they refer to it as “Small Business Web Hosting” – comes with three main plans:

  • Personal plan: This plan costs $4.00 per month. It comes with 50GB disk space, 1,000GB bandwidth, 1 database, 1 website, 100 email accounts and 10 sub domains.
  • Preferred plan: This plan costs $6.50 per month. It comes with 200GB disk space, 2,500GB bandwidth, unlimited databases, unlimited websites, unlimited sub domains and unlimited email accounts. It also comes with a free domain name.
  • Business plan: This plan costs $8.00 per month. It comes with unlimited disk space, unlimited bandwidth, unlimited databases, unlimited email accounts, unlimited websites and unlimited sub domains. It also comes with a free domain name and dedicated IP.

WestHost pricing plans

 

  • Free Domain: Only on Business + Preffered Plans
  • Ease of Signup: Quick signup process.
  • Payment Methods: Credit Card, Paypal.
  • Hidden Fees and Clauses: Shared hosting accounts must not exceed 200,000 inodes or 10GB total database size.
  • Upsells: No upsells.
  • Account Activation: Instant activation.
  • Control Panel and Dashboard Experience: cPanel.
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): Quick installation of popular apps and CMSs via Softaculous.

 

Do we recommend WestHost? No, we don’t…

WestHost is an average host. They have average uptime and average support.

You’d be better of finding a different host on our site.

P.S. If you want to see hosting providers that ranked above WestHost, check our best web hosts here.

If you’ve used WestHost, please leave a review below. Good or bad – doesn’t really matter as we’re trying to keep our reviews transparent and honest.

 

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2 user reviews for WestHost

25/100 — 

Established Host, But Doesn't Keep Up

I have been with Westhost for many years, maybe 10 or more. When I first selected Westhost they were right on top of everything. But, they keep slipping. At one point between me and my clients I was managing 6 accounts there, but I’ve been moving them all away because of poor service.

Tech support is awesome when you call in — for as long as they are on the call. However, the follow-up is pitiful. If the problem is bigger than the front line tech can handle, it does not get escalated, and I rarely get a follow-up email or call as promised. You have to hound them.

The kicker for me is the slowness. We built a WordPress site which ran OK. We had several slowness issues, so I hired another developer (specialist) to assist. He concluded it was issues with Westhost, but when we called them, the tech treated us like kids and emphatically insisted that their system was fine. We moved the site to another host and it was noticeably faster — like 3X. On another website, one page took 40+ seconds to load on Westhost. We talked with them about the problems repeatedly and they couldn’t / wouldn’t fix anything. Yes, it is a heavy page, but not that heavy. We moved it to another host and without any optimization it loaded in about 4 seconds. 10 times faster! We worked with that host a little and now it loads in 2-3 seconds. Westhost has fallen behind the curve, and they don’t know why.

Keep looking if you’re considering Westhost.

75/100 — 

Performance is OK, customer support is great

I use WestHost for my small e-commerce site that gets approx. 1000 visits/month. I know it’s not much, that’s why I opted in for WestHost shared hosting (according to my research it’s pretty cheap).

I’ve seen some temporary glitches – a bit slow loading times or site being offline, but that has never been very long (probably 5 minutes max).

However, I must give a big thumbs up to their customer support as whenever I have issues, it never took more than 5 minutes to get in touch with them (using live chat) and in ALL cases they’ve answered my questions very professionally. If you ask me to rate WestHost, I’d give it 7,5/10.