Hosting24 Review

Good Uptime and Average Load Time

Brad Smith  —  · Read user reviews

Hosting24 review

Hosting24 was bootstrapped in 2008 and is a part of the Hostinger network. They provide service for 29 million users in 178 countries.

Similarly to many other web hosts, their website is chock-full of hyperbolic language, including 99.9% uptime guarantees and ‘automatic backups’ (which we’ll debunk in a minute).

Let’s see how they measure up.

We set up a WordPress website with their cheapest shared hosting plan back in June of 2015. Since then, we’ve been closely monitoring uptime and speed, in addition to testing their customer support and performing background checks to compile our results in an unbiased, honest review.

Let’s dig in.

Pros of Using Hosting24

Hosting24 has pretty good customer support. They also throw in a few other nice-to-have (but not essential) things. That’s about it.

Take a look:

1. Decently Good Customer Support

Hosting24 primarily offers support via live chat, which connected us immediately to one of their support agents.

Their responses were thoughtful, detailed, and clear enough. Although there was a noticeable delay in between answering questions if we’re nit-picking. A quick background check reveals other similarly mixed reviews.

Overall, the reviews are not too bad.

Hosting24 Support

2. Enhanced Security With Automated Backups

Hosting24 follows up its seemingly customer-centric approach by paying special attention to your site’s security.

Many of their hosting plans come standard with Cloudflare DDOS Protection and the ClamAV antivirus scanner to proactively protect your site.

They’ll also perform weekly backups. In an ideal world, you would have daily backups. Since they’re throwing it in for free, while many other sites force you to pay extra, it’s not a bad deal. We’ll review these backups in more detail soon.

In addition, they also offer SpamAssassin Protection for emails.

3. U.S. and European Server Locations

When signing up for a new shared or VPS hosting account, you’re given the option to choose between hosting your site on their North America (Asheville, North Carolina) or European (United Kingdom) locations (depending on your target group).

4. Numerous Promotional Sales

If you time it right, you might get an incredible deal.

At the time of writing this review (5/18/16 – Update 11/01/18 they appear to be still doing them!), they were running a 50% lifetime discount flash sale.

A quick look at their Facebook Page reveals numerous different sales, usually associated with some holiday.

5. Free Website Transfer(s)

Hosting24 will help you transfer or migrate an existing website — free of charge — if it’s hosted elsewhere. (It’s worth noting that almost every other host we’ve reviewed also offers this perk.)

6. Above Average Uptime Over Prior 24 Months

One of the first things you’ll notice when visiting the Hosting24 website is 99.9%+ uptime boasts.

After putting them to the test, we got the result they offer.

Over the last 24 months, Hosting24 was able to deliver 99.97% uptime in our test.

Our background checks revealed that many customers complain about being unable to access their website (including the dreaded ‘Service Temporarily Unavailable’ message).

  1. “The uptime has been horrible. My website gets offline almost daily. According to Pingdom, my website has been offline for over 50+ times.”
  2. “Uptime was the worst point: my websites have been down so many times because of so-called “server updates” and Hosting24 never noticed it themselves.”
  3. “The most regular error that I get is: Service Temporarily Unavailable“
  4. “I worked with Hosting24 but didn’t like their stability and support“
  5. “Now they are providing good service, just uptime is not 100%“

Last 12-month average uptime:

  • January 2020 average uptime: 99.97%
  • December 2019 average uptime: 99.99%
  • November 2019 average uptime: 100%
  • October 2019 average uptime: 100%
  • September 2019 average uptime: 100%
  • August 2019 average uptime: 99.98%
  • July 2019 average uptime: 99.95%
  • June 2019 average uptime: 100%
  • May 2019 average uptime: 99.98%
  • April 2019 average uptime: 100%
  • March 2019 average uptime: 100%
  • February 2019 average uptime: 99.98%
Hosting24 24-month average uptime and speed
Hosting24 average uptime | See stats

7. Above-Average Speed

Hosting24 performed rather well with their load times. They clocked in at 668ms over the past 24 months.

Not the best we’ve seen, but not the worst also.

Consider this:

74% of people will leave your site forever if it fails to load within just 5 seconds.

That means speed isn’t just an experience issue. In fact, it has a direct impact on your conversion rates, too, causing site visitors to leave in droves.

One of the most important factors for site speed comes down to the speed of your hosting. There are only so many things you can do if the foundation is faulty.

Last 12-month average load time:

Hosting24 12-month detailed statistics
Hosting24 average speed 2019-2020 | See stats

Cons of Using Hosting24

There are some downsides to consider before committing to Hosting24.

Take a look:

1. Limited, Marginally Beneficial Backups (Despite Claims to the Contrary)

Hosting24 advertises their backup feature as a badge of honor on their website. Unfortunately, in our experience, it doesn’t live up to the hype.

Here’s why:

Reason #1: They only do weekly backups.

Ideally, these should be done daily to make sure you always have a copy ready to restore, in case anything happens.

Reason #2. During the weekly backup, they will delete your previous ones.

That’s not ideal, because to be on the safe side, it’s always better to have multiple versions. Relying on a single backup could be a problem if there are any random problems or issues that happen.

Reason #3. To top it all off, they won’t backup accounts larger than 2GB.

2BG ain’t that big. Especially if your site is highly visual (eCommerce comes to mind). If you don’t properly scale, crop, and compress high-resolution images before uploading them, you could have a single photo take up over 20mb easily. Multiply that by 10 (or 100) and you’re quickly maxing out.

All-in-all, don’t believe the hype!

You’re probably better off backing up the site yourself.

Hosting24 Pricing, Hosting Plans & Quick Facts

Here’s a quick overview of their hosting plans.

Single Plan Premium Plan Business Plan
Pricing $0.80/month
Renews at $2.15/mo		 $2.15/month
Renews at $3.49/mo		 $3.45/month
Renews at $7.95/mo
Bandwidth 100GB Unmetered Unmetered
Storage 10GB Unmetered Unmetered
Email Accounts Unlimited Unlimited Unlimited
Other Features – • 2x WordPress Optimized Speed
• Free Domain		 • 4x WordPress Optimized Speed
• Free Domain
• Daily Backups&SSL Certificate
• Deluxe Live Support

Quick Facts

  • Free domain? Yes, starting from the Premium Plan.
  • Ease of Signup: Easy sign-up process.
  • Money-Back: 30-day money-back guarantee.
  • Payment Methods: Credit Card, PayPal.
  • Hidden Fees and Clauses: Accounts with a single file above 1GB, or with more than 250,000 files, can be terminated without notice to the account owner.
  • Upsells: SSL certificate.
  • Account Activation: Instant Activation.
  • Control Panel and Dashboard Experience: cPanel.
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): One-click installation of popular apps and CMSs through Softaculous.

Do We Recommend Hosting24?

No. We don’t.

When you sign up for web hosting, you’re paying for the performance.

Namely, (1) uptime and (2) page loading times.

Hosting24’s uptime was, well, just above average. The best website in the world, that’s consistently falling offline, won’t benefit you.

Their page loading times are about that same- just slightly better than the industry standard. That might become a problem when it comes to generating revenue from your site (as discussed earlier).

A quick look at our full web hosting list will help you find web hosts, with more stable uptime, blazing-fast loading times, and fantastic customer support – all at a decent price point.

Do you have any experience with Hosting24? Please leave a review below – good or bad – as long as it’s honest and transparent.

Submit a review

Submit a short but detailed review and help others!

[contact-form-7 id="415" title="Submit Review Single"]

We only accept user-reviews that give value to our visitors. Not all reviews will be published. If you wish your review to be approved, we recommend you to write valid, unique and helpful reviews – either positive or negative. Thanks for your support!

Important: Web host companies cannot pay to delete or change the reviews. But we provide them an opportunity to answer or comment on any review, to keep the process honest and fair for both sides.

16 user reviews for Hosting24

Ennuyer

5 — 

Thank you for being honest!

Thank you for being honest in your review, i'm using the service of 24 for almost 7-8 years (plan gold) by now and lately I can confirm that its not been the best at all. I'm searching for a new hosting. It's true that the price is very accessible and before in terms of quality and price it was ok, but now that I need something more professionnel in my work (i'm a digital visual artist - a lot of pictures uploaded) I need a website that charges nicely my portfolio, even is that cost a little bit, I'm searching for new hostings. Maybe 24 hosting could work for really small businesses that are starting with very little budget or first time to try hosting but then I don't recommend it.

(the support service its very very good though)

Paul C

2 — 

Not Very Happy

I could not just simply upload my own webpage onto the hosting site. I was forced to use a template I didn't want. Also, when I tried to upload files to its file manager, it gave me an error message and when I looked it up on Google, it referred to information that only a computer guru could understand.

It is not easy to use, and I wanted a straight forward hosting site where I could easily upload my own website and files, easily edit it on my own computer and then replace the index file through its file manager.

I basically gave up after spending three hours doing what I should have been able to do in 10 minutes.

I think it could be made a lot more user friendly.

Rich

5 — 

Hosting 24 is impressive & deserves more than 17th....

I am very impressed by Hosting24, they have a genuine awesome staff that is quick & knowledgeable. When i switched my server they transferred the data to the new server within 12 hours, they told me 24 hours which was surprising! When i was with Hostgator it took them 2 weeks to do the same thing..... Why are they #2? Who knows lol

Hosting24 provides Cloudflare DDOS protection for $10 Lifetime deal!!!! All im saying is when a company impresses me this much i do the right thing & post a honest review. I do the same on YELP when i go to restaurants. I hope Hosting24 rises in the ranks because they deserve it big time!

Chris S

1 — 

Unreliable

Hosting24 has betrayed their customers and now extort them to pay again for their domain-name renewals, which were included in their agreements. Rather than inform their customers of this, they invited them to renew their plans with a special discount to celebrate their server renewals (still with no information on the impending demand for extra money).

On this occasion of server renewal, they also messed something up and started serving my PHP-scripts in an uninterpreted clear text to the client browsers.

Their Bitninja "security feature" has always been a pest to developers and TOR browser users.

Their support does not receive many e-mails because they use Gmail. They are also too outrageously incompetent to provide any real help with technical issues, such as the defect in their cPanels feature to edit php.ini (a dummy file is overriding it).

Their level of reliability is comparable to that of the common Pattaya prostitute.

MUMBERE A

5 — 

Simple and cheap best hosting provider

I have been using this web hosting provider for over a year now and I have really liked it so much, because their uptime is really good as promised, because I hardly see any down times on my site - something which I like.

The chat support of hosting providers is also the main factor for me to choose a web hosting provider and I must say that they got a great support team, who are available 24/7. Just click live support and you will instantly be connected to a person.

Overall I like it.

Pirkka M

5 — 

Why not use Hosting24

At first I was very skeptical about Hosting24 services, because of the negative comments on the internet, but then I went a little deeper and explored their services. I was very surprised that they're actually quite good at what they're doing. Can't tell that they're perfect, but still very good, especially for a price like that! Uptime is good, response times are also good, everything is very simple and easy to use. So why not choose Hosting24?

Andris

5 — 

WOW!

Wow! I really love Hosting24 platform. It's so much cheaper than anything else on the market. Also, user interface is really simple, intuitive and easy to use. Waso waso waso waso!

david k

4 — 

Great For the Price

Hosting24 is much better than your review indicates. For one, the coupon price is always available at approx $24 a year, including a free domain. That’s ideal for small sites, especially personal ones. I moved a WordPress site there from a big-name host, because Hosting24 gave PHP 7.2, where the other was still at 5.6. Hosting24 also provided encrypted URL and weekly backup (which is a good alternative, although I do my own backups). I have three sites there and all three routinely get straight A’s at webpagetest.org. The sites have never been down and are always fast. Customer support is always friendly and helpful, although sometimes slow.

For $100 a year, I could move to a host with phone support and daily backups, but I don’t need that level of support. If I had a commercial site, those would be mandatory, and Hosting24 may even offer that with their VPS, but I don’t know. Overall, for small sites, you could pay four times as much and receive little, if anything, more.

Paul M

1 — 

Even worse than your review

They’re far worse than your review.
Uploading a website, it’s always hit and miss whether it’ll work.
I’ve purchased another domain and the domain according to them is purchased, but if you try and go to the URL it just doesn’t work.
I have a bi-monthly issue, where I have to reset my email, password and have had to re-upload my website a couple of times.
Their customer service is non-existent, claiming to be 24/7/365. You’re incredibly lucky if you actually get in touch with anyone at all. Through chat, messages and emails I don’t get any kind of response.
Frankly, I’ve never had this poor a service from anyone with anything and would not recommend them to anyone.

Tanner C

3 — 

Insecure password storage

I’ve been a Hosting24 client since January 2017. The load times are abysmal, but I haven’t noticed much downtime – but that may be due to my use of their hosting services for a professional portfolio rather than a client-facing website.

My biggest concern is that I forgot my password early on. I reset my password, and they sent me a password reset email. Cool. But either their random password generator is on point, or they’re storing passwords in a way that can be easily decrpyted because my “new password” was one I frequently use.

Evan

4 — 

Not that bad!

I’m using Hosting24 since 2009. I host more websites and finally I change to a reseller account due the large number of websites I’m hosting on there servers.

I got some problems, like my sites were down, a couple of times, I contact the support, and I got very fast my problem solved! I have some experience also with other hosting sites, but the proportional between price and quality is much more better with Hosting24! I consider for those prices, services are very good. Maybe when my sites arrive over 1 million visitors per day (!) I’m going to move to another server!

The only con - I will add, is about domain transfer, not all domains are supported, so I need maybe to move some of my .de domains.

Alan W

5 — 

Better than Hostgator

I switched to Hosting24 from Hostgator and to tell you the truth this small company has been better than the big well-known Hostgator. My sites loads faster, support is 100 times better and it’s half prize. I read the review about Hosting24 being slow and down alot - I haven’t experienced this at all, I guess it depends on what server you are on.

Matt

1 — 

Conniving Company?

I have a hosting account with 000webhost.com which is ran by Hosting24... (its their free hosting site), they intentionally suspend your free hosting account essentially locking it and telling you to upgrade to the paid hosting (Hosting24) to un-suspend your account.

They claim I violated the 20% CPU limit over 1000 times... That is bullsh*t, I don’t have the traffic nor anything continuous running that would use up CPU, it appears they wait until you establish a website, then suspend you to get you to upgrade... Oh and that 20% CPU limit IS NOT IN THERE TOS... So I believe I’m in my legal rights and am going to attempt to retrieve my website content and if they do not allow me to, I’ll get a lawyer.

Andreas

4 — 

Only one experience with Hosting24

I was using free host before I moved to Hosting24. I’m pretty satisifed with them, but to be honest – I don’t have much experience with other hosting providers, nor do I track my website uptime and speed.

Perhaps it’s time for change.

Ismael J

4 — 

Decent host, could be much better, though

Hosting24 was offering a good deal that included a domain name and the hosting for about $10/month. It took quite some time for it to process around 24-48 hours. They claimed that if you did not enjoy their service, you can cancel within 30 days and receive your money back, no questions asked. I tried to cancel and they asked for a reason. I told them that I found a better service and they didn’t refund me.

Dennis P

2 — 

Too slow

I know that Hosting24 also offer free hosting via 00webhost.com which is VERY bad, but hey – it’s FREE!

Since they heavily suggest Hosting24 – I decided to give it a go. After all, they made my transfer for free which was great as I’m not very computer savvy.

However, after using them for nearly 6 months I’m thinking of leaving. Page load times is a BIG issue for me and lot of my friends and colleagues who want to access to my blog are often saying that it’s loading way to slowly.