At that time, Arvixe had over 150,000 domains and 70,000 hosting accounts, with 80 full-time employees and contractors located around the world.
While initially founded in San Luis Obispo, CA, they also have data centers in North America (Dallas), Europe (Amsterdam) and Asia (Hong Kong).
Common sense is that being acquired by a huge, experienced conglomerate with deep pockets should give you greater resources to deliver better service.
Unfortunately, after reviewing many of their companies, we’ve seen the contrary to be true. Being acquired by EIG seems more like a hosting graveyard than a rebirth.
But we love being proved wrong!
We purchased the Arivxe ‘Personal Class Plan’ back in June 2015, set up a basic WordPress website to test their performance and make this review as adequate as possible.
Here’s an unbiased overview of what we have found
Pros of using Arvixe Hosting
To be honest, Arvixe’s ‘PROs’ list isn’t very long. Here’s a quick recap of their benefits:
1. Advanced Plan Features
Arivxe isn’t the cheapest host out there…
But at least they do include more advanced features on all of their basic plans that you’d normally have to pay much more with other hosts. For example, their cheapest shared hosting plan has unlimited storage and bandwidth standard. They will even allow you to use up to six domain names.
They will also include free Google, Yahoo, and Bing ad credits, which is a nice added bonus if you’re already thinking about using online ads to grow your business or readership.
2. Numerous, Proactive Security Options
Arvixe also includes a variety of proactive security measure to help you to protect your site. For example, their plans come with:
- SpamCop Checks
- Domain Keys
- SPF for email security
In addition, they also offer daily (!) backups, brute force detection, nightly security updates, a firewall, SSL support and SSH access too.
If all that won’t give you peace of mind, I’m not sure anything will.
3. Free cPanel Site Migrations
Arvixe treats new customers right. Instead of trying to make a few extra bucks by charging you extra for site transfers, they’ll happily just take care of them for you — as long as your current host provides cPanel access.
There’s no cost for multiple sites, either. So you can save hours (and potentially hundreds of dollars) by leaning on Arvixe to help you out.
4. No Renewal Price Increases
Arvixe also doesn’t nickle and dime new customers after their initial plan expires, either.
Think about it like this:
You go through all the pain and suffering to find a new web host right now. You move your site, domain, and everything over. You prepay for a few years to get the best deal.
Now, how likely are you to want to switch hosts again when your plan expires? Chances are, not very likely.
The problem is that many other hosts will take this opportunity to double the price right under your nose. You’re getting the same exact service, but paying way more, because they know you won’t want to change hosts at the end of the day.
Arvixe doesn’t do this, though. Your renewal pricing will be the exact same as the initial cost you signed up for. So it seems like Arvixe has your best interests in mind at the end of the day.
5. Lots of Included Security Features (At No Additional Cost)
The final pricing deception that most web hosts like to pull is to claim that they offer extra features like SiteLock security or daily backups.
So on the surface, it seems like you’re getting this amazing value.
Except, when you’re checking out, you’ll realize that almost all of these services are upsells that can easily double or triple the overall price before running your credit card.
Once again, Arvixe doesn’t stoop to these tricks. They include everything from DDoS attack response, to network monitoring, firewalls, brute force detection, and nightly updates all for free.
6. 45-Day Money-Back Guarantee
Last but not least, Arvixe features a no-questions-asked refund policy. That means you can prepay for a few years to get the best bang for your buck. And you can try out their service for a full six weeks with relatively little risk.
If you’re unhappy with the page loading speed or uptime or anything else, just say the word and you’ll get your money back.
Please keep in mind that these refunds are only available for shared, reseller, and VPS hosting plans. Dedicated servers are not covered under this clause. Neither are administrative fees or extra purchases, like domain names. (No other host includes these, either, for what it’s worth.)
Cons of using Arvixe Hosting
Arivxe’s security options, advanced plan features and free domain name for life make up a compelling mix of extras to help to put them over the top.
Unfortunately, it’s the primary performance areas of a web host that lets them down. Take a look:
1. Over 7 Second Load Times
In addition to poor uptime, Arvixe unfortunately also struggles with their page loading times.
Over the past ten months, they delivered over 540% slower connection than the competition on average (coming in at 7502ms compared to 890ms).
That’s not a good result, especially considering how crucially important (yet neglected) page speeds are for the success of your website.
That’s how critical site speed is. It affects usability to the point that it actually costs you in lost conversions.
Last 16-month average speed:
2. Very Slow Customer Support Response
It seems like Arvixe has qualified experts available to help with customer service.
The only problem is that it seems that there aren’t enough of them to go around. It took over an hour for them to get back to us initially. In addition, there were lengthy delays of around four to seven minutes for their support to get back to us between questions.
Again, speed matters!
Earlier we looked at what happens if your site fails to load within three seconds. But what happens if your website’s down the entire time you’re trying to get a hold of customer support? Buyers could be and most likely are trying to access your site even while it’s down. In the meantime, it takes the support up to ten minutes just to respond to a simple question.
3. Expensive Plans & Pricing
Arvixe’s lowest $7 per month plan doesn’t sound too bad on the face of it, until you realize that’s for two years, paid in full upfront.
Want a shorter time period? Month-to-month even? You’re going to be paying almost double the original price at $10 each month.
It’s nice that they throw in a few helpful extras, like the aforementioned domain name for life, daily backups and unlimited bandwidth, to offset this cost. However, it’s still steep, especially considering the performance issues we discussed above.
4. Unacceptably-Low Uptime — 89.46%
During our test period (throughout 2018 and more) our ‘test site’ on Arvixe gave a horrible uptime.
Arvixe has a way below average uptime performance over the last year, coming in at 89.46% (compared with 99.94% industry standard).
Last 16-month average uptime:
- March 2019 average uptime: 94.61%
- February 2019 average uptime: 80.18%
- January 2019 average uptime: 57.98%
- December 2018 average uptime: 62.45%
- November 2018 average uptime: 75.96%
- October 2018 average uptime: 63.96%
- September 2018 average uptime: 96.51%
- August 2018 average uptime: 100%
- July 2018 average uptime: 99.99%
- June 2018 average uptime: 99.99%
- May 2018 average uptime: 100%
- April 2018 average uptime: 100%
- March 2018 average uptime: 97.90%
- February 2018 average uptime: 100%
- January 2018 average uptime: 99.87%
- December 2017 average uptime: 99.94%
5. SSL Certificate Costs Extra ($25/year)
Websites today are practically required to use SSL certificates. Google Chrome, the most popular browser online today, actively warns people from using certain sites that don’t have them.
Overall, that’s a good thing for everybody. It helps keep your information safe and sound while you browse around.
That’s why lots of web hosts will include free SSL certificates in all of their plans now. Anyone can get a free one through Let’s Encrypt, too.
But unfortunately, you can’t get a free one through Arvixe. They’re charging another $25/year for each one.
Arvixe Pricing, Hosting Plans & Quick Facts
Arvixe offers five classes of hosting, to cater to people with varying needs.
We’ll be breaking down their hosting plans for you:
Shared Hosting: Their shared hosting comes with two main plans:
- PersonalClass: This plan costs $7 per month. It supports up to six websites.
- PersonalClass PRO: This plan costs $10 per month. It supports unlimited websites.
- PersonalClass ASP: This plan costs $8 per month. It supports six websites and six Dedicated Application Pools.
- PersonalClass ASP PRO: This plan costs $11 per month. It supports unlimited websites and unlimited Dedicated Application Pools.
All shared hosting plans come with unlimited bandwidth and unlimited storage.
- Free domain? Yes.
- Ease of Signup: Single page sign-up. Easy sign-up.
- Payment Methods: Credit Card, PayPal.
- Hidden Fees and Clauses: None.
- Upsells: No upsells.
- Account Activation: Instant Activation.
- Control Panel and Dashboard Experience: cPanel for Linux hosting and WebSitePanel for Windows Hosting.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): Softaculous for one-click installation of apps and CMSs.
Do We Recommend Arvixe Hosting?
No, we don’t!
Arvixe has little to like. We like the security options and daily backups. The unlimited bandwidth and storage are helpful, typically only seen on more expensive plans elsewhere. A free domain name for life is a very nice touch.
However, we just couldn’t get past their poor performance in the primary three responsibilities of a web host.
Their uptime was the lowest we’ve seen over the last sixteen months, and that doesn’t even take into account the lengthy five-day downtime back in August 2017.
Their page loading times were very slow, which can negatively affect more than just your website visitor’s experience (your pocketbook too).
Their customer service was just as slow, taking too long to connect initially and then lengthy delays between responses to our questions.
While they may have been a great host years ago, they now closely resemble other EIG brands we’ve come across that rely on their reputation and household names (while their performance continues to get worse over time).
You’d be better off checking our top performing hosts here to find more reliable and cheaper hosts.
Any experience with Arvixe? Please leave a comment below. We welcome all – good or bad reviews – as long as they’re honest and transparent.