I’ve been a paying customer for Arvixe for the last 37 months. During that time, I’ve monitored their performance – avg. load time and uptime.
This review relies strongly on data, such as uptime, load time (speed) and customer support experience.
What is Arvixe?
At that time, Arvixe had over 150,000 domains and 70,000 hosting accounts, with 80 full-time employees or contractors located around the world.
While initially founded in San Luis Obispo, CA, they also have data centers in North America (Dallas), Europe (Amsterdam) and Asia (Hong Kong).
Common sense would tell you that being acquired by a huge, experienced conglomerate with deep pockets should give you greater resources to deliver better service.
Unfortunately, we’ve seen the contrary to be true after reviewing many of their companies. It seems more like a hosting graveyard than a rebirth.
But we love being proved wrong.
We purchased the Arivxe ‘Personal Class Plan’ back in June 2015, setting up a basic WordPress website to test their performance and make this review as accurate as possible.
Here’s an unbiased account of what we found.
Pros of using Arvixe Hosting
To be honest, Arvixe’s list ‘PROs’ isn’t very long. Here’s a quick recap of their benefits.
1. Advanced Plan Features
Arivxe isn’t the cheapest host out there (compared with all of the ones we’ve reviewed).
But they do include more advanced features on all of their basic plans that you’d normally have to pay much more for with other hosts. For example, their cheapest shared hosting plan has unlimited storage and bandwidth standard. They will even allow you to use up to six domain names.
They will also include free Google, Yahoo, and Bing ad credits, which is a nice added bonus if you’re already thinking about using online ads to grow your business or readership.
2. Numerous, Proactive Security Options
Arvixe also includes a variety of proactive security measure to help protect your site. For example, their plans comes with:
- SpamCop Checks
- Domain Keys
- SPF for email security
In addition, they also offer daily (!) backups, brute force detection, nightly security updates, a firewall, SSL support and SSH access too.
If all that doesn’t give you peace of mind, I’m not sure what will.
3. Free Website Transfer
As is the case with many other hosting providers, Arivxe is happy to transfer or migrate your existing site over to their servers for free.
Cons of using Arvixe Hosting
Arivxe’s security options, advanced plan features and free domain name for life make up a compelling mix of extras to help put them over the top.
Unfortunately, it’s the primary performance areas of a web host that lets them down. Take a look.
1. Super-Slow Load Times
In addition to poor uptime, Arvixe’s unfortunately also struggled with their page loading times.
Over the past eight months, they delivered 540.67% slower than the competition (coming in at 5702ms compared with 890ms).
That’s not a good result, considering how important (yet neglected) page speeds are to the success of your website.
That’s how critical site speed is. It affects usability to the point that it actually costs you in lost conversions.
- September average speed: 5,761ms
- October average speed: 5,915ms
- November average speed: 5,695ms
- December average speed: 5,691ms
- January average speed: 5,680ms
- February average speed: 5,645ms
- March average speed: 5,657ms
- April average speed: 5,572ms
2. Very Slow Customer Support Response
It seems like Arvixe has qualified experts available to help with customer service.
The only problem is that it seems like there aren’t enough of them to go around, seeing as it took over an hour for them to get back to us initially. In addition, there were lengthy delays of around four to seven minutes for their support to get back to us between questions.
Again, speed matters.
A minute ago we looked at what happens if your site fails to load within three seconds. But what happens if your website’s down this entire time you’re trying to get a hold of customer support? Buyers could be trying to access your site this entire time, while it takes them up to ten minutes just to respond to a simple question.
3. Expensive Plans & Pricing
Arvixe’s lowest $7 per month plan doesn’t sound too bad on the face of it, until you realize that’s for two full years, paid in full upfront.
Want a shorter time period? Month-to-month even? You’re going to be paying almost double the original price at $10 each month.
It’s nice that they do throw in a few helpful extras, like the aforementioned domain name for life, daily backups and unlimited bandwidth, to offset this cost. However it’s still pretty pricey, especially considering those performance stats we just looked at.
4. Not the best uptime 99.60%
During our test period (last 8 months) our ‘test site’ on Arvixe gave a okay’ish uptime.
Arvixe’s below average uptime performance over the last eight months, coming in at 99.60% (compared with 99.94% industry standard).
- September average uptime: 99.99%
- October average uptime: 100%
- November average uptime: 99.94%
- December average uptime: 99.94%
- January average uptime: 99.87%
- February average uptime: 100%
- March average uptime: 97.90%
- April average uptime: 100%
Arvixe: Page Load Speed and Uptime (Last 12 months, full data can be found here.)
Arvixe Pricing, Hosting Plans & Quick Facts
Arvixe offers five classes of hosting, to cater to people with varying needs, and we’ll be breaking down their hosting plans for you below:
Shared Hosting: Their shared hosting plan comes with two main plans:
- PersonalClass: This plan costs $7 per month. It supports six websites.
- PersonalClass PRO: This plan costs $10 per month. It supports unlimited websites.
- PersonalClass ASP: This plan costs $8 per month. It supports six websites and six Dedicated Application Pools.
- PersonalClass ASP PRO: This plan costs $11 per month. It supports unlimited websites and unlimited Dedicated Application Pools.
All shared hosting plans come with unlimited bandwidth and unlimited storage.
- Free domain? Yes.
- Ease of Signup: Single page sign up. Easy sign up.
- Payment Methods: Credit Card, PayPal.
- Hidden Fees and Clauses: None.
- Upsells: No upsells.
- Account Activation: Instant Activation.
- Control Panel and Dashboard Experience: cPanel for Linux hosting and WebSitePanel for Windows Hosting.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): Softaculous for one-click installation of apps and CMSs.
Do We Recommend Arvixe Hosting?
No, we don’t.
Arvixe has a lot to like. We love the security options and the daily backups. The unlimited bandwidth and storage are helpful, typically only seen on more expensive plans elsewhere. And the free domain name for life is a nice touch.
However, we just couldn’t get past their poor performance in the primary three responsibilities of a web host.
Their uptime was among the lowest we’ve seen over the last six months, and that doesn’t even take into account the lengthy five-day downtime back in August.
Their page loading times were pretty slow, which can negatively affect more than just your website visitor’s experience (like your pocket book too).
Their customer service was just as slow, taking too long to connect initially and then lengthy delays between responses to our questions.
While they may have been a great host years ago, now they more closely resemble other EIG brands we’ve come across that rely on their reputations and household names (while their performance continues to get worse over time).
You’d be better off checking our top performing hosts here to find more reliable and cheaper hosts.
Any experience with Arvixe? Please leave a review below. We welcome all, good or bad, as long as they’re honest and transparent.