FastComet Review

Solid Host With One Drawback...

Brad Smith  —  · Read user reviews

FastComet hosting review

FastComet was established in 2013 and is headquartered in San Francisco. They have more than 50,000 active clients worldwide, 20,000+ cloud nodes, and a team of 70 employees.

That diverse customer base is supported by their ten server locations in major cities like Chicago, London, Amsterdam, Singapore, Mumbai, and Tokyo.

(The closer the server to people trying to reach it, the better-expected is the performance – so the theory goes.)

FastComet is also one of the few private companies in the hosting business. Being private means there are only a few dozen people in the organization, whose actual names and faces appear on their site. (We’ll get into why that matters in a second.)

So how did they fare? Can a small, scrappy upstart try to support a worldwide customer base keep up with billion-dollar hosting brands?

We signed up for an account to find out. We purchased the cheapest plan in November 2017 and set up a test WordPress site and been tracking uptime figures and site speed in Pingdom.

Let’s get into our early findings by starting with what FastComet does well.

Pros of Using FastComet Hosting

FastComet makes some pretty bold claims for a relatively young, small firm.

The good news is that they were able to back up a lot of them, posting strong uptime in the several months we’ve monitored with them.

They also go above and beyond typical hosts with transparent pricing and free additional services.

Here’s a full look:

1. Strong Uptime out of the Gate

When you visit FastComet’s homepage, one of the first things you’ll see is this awesome graphic:

FastComet uptime comparison

It quickly positions its services against many of the best-known brands in the industry. And it assures you that they’re the best overall.

Fortunately, their uptime performance started off strong. The first few months were a flawless 100%, with later months only dipping slightly.

The average comes out to an excellent 99.97%!

Here are the monthly figures to back that up:

Last 12-month average uptime:

  • January 2020 average uptime: 99.67%
  • December 2019 average uptime: 100%
  • November 2019 average uptime: 100%
  • October 2019 average uptime: 100%
  • September 2019 average uptime: 99.96%
  • August 2019 average uptime: 99.96%
  • July 2019 average uptime: 99.97%
  • June 2019 average uptime: 100%
  • May 2019 average uptime: 99.99%
  • April 2019 average uptime: 100%
  • March 2019 average uptime: 100%
  • February 2019 average uptime: 100%
FastComet Homepage
FastComet average uptime | See stats

2. Fast, Personal Support

FastComet might be small in comparison to other hosting companies, but that can also work as an advantage.

For starters – the team has been around the block a time or two.

The public cloud hosting side of the business has officially been around since only 2013. Before that, the founding team had been in the hosting business for over nine years.

They worked almost exclusively on System Admin for business clients (read: big, complex, expensive). Hence – if they were able to take care of that kind of business, scaling down shouldn’t be a problem.

True to form, they’ve run over 400,000 live chat sessions and 875,000 support tickets.

The second major benefit of a small team is that they’re able to offer fast, friendly service that most other companies can’t match.

Here’s how this support section usually reads on every other hosting company.

The company’s live chat pops up. In most cases, you have no idea who you’re dealing with. There’s usually a small chance there is a picture of the person helping you, it’s obviously a fake, stock image.

(Or worse – they don’t offer live chat and force you to send an impersonal, slow email.)

But not FastComet.

Shortly after visiting their site for the first time, Frank G. reached out for help. To our surprise, he started engaging seconds after we threw a question his way.

FastComet Live Chat support

Frank was super-friendly, answering our queries within seconds. It shows he’s a real person who’s friendly and wants to help.

So this isn’t some unprofessional call center that barely pays minimum wage. FastComet invests heavily in customer support and it shows.

3. Longer-Than-Usual Money-Back Guarantee

Let’s be honest with each other for a second:

Moving to a new hosting company sucks. Seriously – it’s super disruptive, forcing you to take down a seemingly-good site. It’s also time-consuming and technically problematic.

So the last thing you want to do is be forced to move your host again because you’re unhappy with the one you chose (but are now locked into a long-term, prepaid deal).

Fortunately, FastComet will give you a full 45 days to get your money back. That means you can try out their service, or even spin up a test site like we did, and have over a month to vet them.

This 45-day period is among the longest we’ve seen. It means that FastComet is confident in the service they provide.

4. Free Daily Backupsfastcomet backups

Like it or not, you’re bound to run into site problems that threaten to derail all the hard work you’ve put in. Stay in the game long enough and it’s bound to happen to everyone.

No problem if you’re on FastComet, though.

  • First, they offer free daily backups. That’s almost unheard of on cheap, ‘value’ plans.
  • Second, they’ll store these backups for you, safely off-site for up to 30 full days.
  • And third – they’ll help you restore older versions of your site within just a single click if needed.

All of this is done standard, on all of their plans. Almost too good to be true.

5. Free Cloudflare CDN

FastComet will also throw in a free Cloudflare content delivery network (CDN) on their basic plans, too.

Content Delivery Networks will host your data across worldwide servers, so that it loads almost instantly for anyone, anywhere.

Most basic cloud hosting companies don’t even offer this service on their plans. And if they do, you’ll have to fork over a few extra bucks as an expensive upsell.

But not at FastComet. They’ll throw one in gratis.

This, in addition to being open-source friendly with over 150 applications, makes FastComet one of the best options for new businesses to get up-and-running ASAP.

6. Free Migrationsfastcomet migrations

But wait, there’s more!

If you already have a site on the interwebs, FastComet will help you move it over to their service for free.

Here’s how it typically works:

  1. The hosting company will say they do free migrations. When you actually need it, they’ll send you a support doc that you’ll have to figure out all by yourself.
  2. Or, they’ll use some janky ‘wizard’ tool to automatically move the info so they don’t have to lift a finger.

FastComet, on the other hand, will have their own team of experts moves the entire site for you. So you won’t have to lift a finger. It’ll be all wrapped up in less than an hour, with zero additional fees or higher plans needed.

7. Free Domain for Life!

Yes, you read that right.

Sign up for a domain name through FastComet and you’ll get it for-ev-er.

We’ve reviewed over thirty other hosts, and this is the only time we remember seeing this benefit.

Sure, most other hosting companies will happily sell you a domain name. They might even throw the first year in for free or knock off a few bucks to sweeten the deal.

But then what happens?

After that first year expires, they get you on the renewal rate. You’re obviously not going to get a new domain name after, right?

So they take advantage. The first year might have only been a few bucks, but subsequent years might cost you 4-5x the initial price.

This is just one example of FastComet’s honest, transparent pricing. Here’s another…

Cons of Using FastComet Hosting

FastComet’s uptime was excellent, support was friendly, and they offer a ton of free goodies.

Of course, no company is perfect. Neither is FastComet.

Here are a few of the issues we’ve encountered so far.

1. Concerning Speed

We have to admit, we had high hopes for FastComet – their uptime was showing great results and we hoped the same stats for speed.

We’ve signed up, paid for, and tested all of those other sites listed. So we’ve got the cold-hard data to do the actual comparisons.

We just recently reviewed GoDaddy’s hosting option, for example, and were honestly blown away by the speed results of a super-low 554ms over the last 24 months.

While our favorite, the HostGator Cloud option, is a similarly-quick 399ms.

So far, these are all pretty good speeds. They’re going to be tough to blow away.

The regular shared HostGator, however, came in at a sluggish 1191ms. So yeah – that one shouldn’t be too difficult to outperform.

But guess what?

Our FastComet site came in almost the same!

These past 24 months, we’ve enjoyed a slow average loading speed of 807ms.

You can see it for yourself. Here’s  the data of the last 12 months to back it up:

Last 12-month average speed:

FastComet last 12-month detailed statistics
FastComet average speed 2019-2020 | See stats

FastComet Pricing, Hosting Plans & Quick Facts

Here’s a quick overview of the hosting plans offered by FastComet:

FastCloud Plan FastCloud Plus Plan FastCloud Extra Plan
Pricing $3.45/month
Renews at $9.95/mo		 $5.20/month
Renews at $14.95/mo		 $6.90/month
Renews at $19.95/mo
Websites 1 Unlimited Unlimited
Bandwidth Fair Usage Fair Usage Fair Usage
Storage 15 25 35
Email Accounts Unlimited Unlimited Unlimited
Other Features – • Free Private DNS
• 3 Website Transfers
• Unlimited Addon Domains		 • 30 Daily Backups
• LiteSpeed LSAPI
• 3x More CPU and RAM

Quick Facts

  • Free domain? Yes.
  • Ease of Signup: Easy signup process.
  • Payment Methods: All standard credit cards and PayPal.
  • Hidden Fees and Clauses: According to their terms of service, “We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.”
  • Upsells: A few upsells, but not too many.
  • Account Activation: Fast account activation.
  • Control Panel and Dashboard Experience: cPanel.
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): Access to over 150 popular open-source apps.

Do We Recommend FastComet?

FastComet blew us away with several factors.

The uptime was among the strongest we’ve seen. The customer service was both friendly and fast.

There was only one big complaint. Unfortunately, it was a big one…

Maybe we got a dud, but our site’s speed was just too slow to recommend FastComet.

Hopefully, that performance improves dramatically over the next few months and we can change our tune.

P.S. If you want to see hosting providers that ranked above FastComet, check our best web hosts here.

Visit www.FastComet.com

Have you had experience with FastComet – either positive or negative? If so, please leave a transparent and honest review below!

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24 user reviews for FastComet

Naomi C

5 — 

SuperFast help Great Prices

I've been with them for a while and have had nothing but Excellent Super Fast service whenever I seek help as I'm not a PC whizz by any means.
Sometimes I feel a bit of a nuisance asking them all the time.

I actually doubt you will find a better deal elsewhere & uptime & loading speed is important for my business & i have both with this company.Happy to stay here.

I'm in NZ so use the Sydney servers.

Joe M

1 — 

Avoid FastComet

I have been with FastComet for about two years. Their hosting seemed to be working out for some very low traffic Wordpress sites used by some local hobby clubs I manage. Based on that experience, I decided to move some of my business assets there.

That turned out to be a disaster.

Our biggest issue is email. Several senders cannot reach us by email. It appears that email from entire domains do not get through. The sender will usually receive a "refused by server" message. We have also just learned that many outgoing emails are not delivered to the recipients. Neither we nor the intended recipient receives any error message - the email simply disappears.

Support does respond relatively quickly, but with useless answers. They confirm that we have no "filters" on our account and that email is "working" (although it is not). In the end, they told me they are a hosting service and that email is an "add-on." They tell me if I want reliable email I should seek out another provider for email. Confusingly, they suggested I use "SendInBlue" - which is an email marketing platform.

Email disappearing is not acceptable. At this point we have had to use personal gmail accounts for the clients we know are affected by the problem. What's scary is how many clients and potential clients we _don't_ know are affected by an issue that FastComet refuses to acknowledge.

I am in the process of moving my business elsewhere. Unfortunately, I am paid for a full year. Their website states you can "cancel your subscription at any time." What it doesn't tell you is that there is no pro-rated refund for the unused portion. I still pay for the months I do not use.

If you use email, stay far away from FastComet.

Trevor W

1 — 

Doubled yearly cost with vague explanations of improvements

I switched to FastComet from InMotion as they supported Let's Encrypt for free SSL certificates and InMotion wanted $100 yearly for a certificate. From the beginning I had problems setting up DNS for my website and MX records for my email. I could get either my website working or my email working. Since I hadn't put any work into my website and I needed email I left my website non-functional. I contacted them for help resolving my issue several times but was never able to get everything working.

Fast forward three years and I see that my yearly cost has more than doubled. I only received one email nine months before my renewal date about my existing plan being discontinued that didn't mention anything about massive cost increases. After receiving my invoice and seeing that the cost has doubled I contacted them for a reason why there was such a massive increase year-over-year. Here's the explanation I received from two different support reps: "we kept developing the service by adding technology, features, security features, etc. Given the improvements introduced, we had to adjust the cost. This will not only allow us to keep offering the same outstanding service but to further improve it as well."

There was no explanation of what "technology, features, and security features" were added. The only recourse given was either a 20% discount or a partial refund, minus the first month of service and domain privacy fees. Needless to say I have switched my website to DreamHost due to their transparent pricing and ease of integration with G-Suite. The switch was quick and painless, my only regret is I wished I had switched sooner.

Michael L

5 — 

Since 2019, they've been pretty great.

I've been a customer of FastComet on and off for over 5 years. I sometimes hopped around to SiteGround and a few others looking for a good deal on decent servers. The only top two in my book still are FastComet and SiteGround, I'd never use anyone else. Seems most other services are owned by EIG now, and housed in the same slow-ass American data center.

As opposed to the slew of recent 1 star reviews, I understand people get upset about pricing and such, but personally - I've not had a problem since I re-signed up in mid-2019. The site is always available. I have websites that are visited internationally and nobody has ever mentioned on our FB pages that the sites were unreachable. My target audience is global through these various websites. (nevermore-horror.com, frisco.com.tw, lasotamusic.com, etc...)

The speed is great - I use Singapore and Japan, as I'm in Taiwan. And despite being in Asia data centers, my Canadian friend said the site loads super fast in Ontario (jdtdesign.ca).

Additionally, their support has been fast. It's not lighting speed, but it's quite fast. They have tickets, which are great as you can go back and reference past conversations. I mean, most web hosting providers have this system nowadays anyway, so it's not really unique to FastComet. It just works.

Now, all that said - I did leave them in ~2014 or so because I had a website that was working properly, but one day when I went to load it - wasn't. I didn't have any auto-upgrades set in WordPress, so there wasn't any reason for this. Then, support went to fix it, and made it even worse to the point they couldn't recover it. So, I naturally left. This was after about 1.5 years of being with them at the time.

Years later, I was looking for a new deal again, and figured I'd give them a second chance. I'm 6 months in to my 1 year of service and with about 10 sites on my account, everything's been running smoothly. Mind you, I also make backups more frequently these days which you should do on ANY provider (say, you get hacked, the service disappears, goes out of business, crashes, you make a mistake, etc). But I've not had to use them.

Support top notch, server speed freakin' amazing. I'm not paid to write this (as claimed by the 1 star reviewers below...)... but they sure could give me a discount on my next year if they wanted lol.

So again: FastComet or SiteGround are great options. FastComet is a bit cheaper, but equally speedy and good. They are two completely different companies (you can google that I'm sure.) so it's not biased toward this or that. Just my experience.

Kevin M

1 — 

Failed to provide security

These guys buy fake reviews and as they are paying TrustPilot the fake reviews stays. The FACT is I have been paying $250 to their hosting service and every week my website is down at least 2-3 times. I have lost thousands of dollars in sales with these people. Also be aware, there is no customer service phone and it's only from opening tickets. There is no one to reply. We have opened a lot of tickets and they never resolved our problem. All they do is to say "sorry we couldn't reproduce the issue" on our end. I am sure you will find better services somewhere else.

Thom

1 — 

More than doubled the pricing

After 5 decent years they jacked the price from $83 per year to $179. Outrageous. Insane. Then they tell me about all the features I get for them more than doubling the price, including a bunch of stuff I already had.
I'm gone, along with 5 clients.

Sophia F

1 — 

Slow Hosting, Even Slower Customer Support

I've been with FastComet for over a year and am leaving, and having a terrible time of it. I came to FastComet because I wanted a fast site. When I ran my site with a larger than average client load it immediately crashed. When I called to have them fix it, they were condescending to me, telling me that it couldn't possibly not be working.

Fast forward a few months later, I try to leave the platform. When I do, I explain why and Fast Comet again tells me that I must be wrong, they don't see any support tickets. I tell them that this kind of nonsense is the reason I'm leaving. I do want to keep my domain registration.

Fine, they say. Fastforward, I submit a ticket asking for them to remove hosting from my bill so I can just pay for the domain.

I leave for my honeymoon. I never hear back. My domain EXPIRES, the invoice remains un updated. I send another ticket, and another email. Fingers crossed this one finally works.

Pros:
- Affordable

Cons:
- Customer support that will treat you like an idiot, doubt you at every turn, and seems to actively hate their customers
- Nearly impossible to leave.

Michael

1 — 

Were the underdog now just lame

They had simple trustworthy service and pricing. Now they have become just like big companies that are the worst in the industry - very rude, pricing is shady, they increased pricing 3X for my hosting and site has become slower! This is the last time using Fastcomet. Bye!

Josh

5 — 

Can't complain at all

I have 5 sites with FastComet. Love them. They have spent countless hours on tech support getting them to help me migrate sites and make changes to the server side. When the site slows down I put in a ticket to have it looked at. They install some "scripts" and it seems to work much better. They have always done right by me and I would recommend them to anyone! I've talked with a lot of techs and what I have noticed is that they have 2 types of staff that answers the chat sessions, sales and tech support. If you get a sales guy they don't seem to know how to do everything but they point you to tutorials that do. After struggling, I hopped back on the chat lines and got a tech support guy who did it for me without any hassle.

Anyway, I can't imagine that all the other hosting companies would spend hours making changes to the server for you to help you out. If they do then that's just crazy! I am in the service industry (excavation and such as you can tell from my site) and I bill out hourly on services that are not included. These guys go way above and beyond and don't charge for what they actually give you.

Good luck and God bless!

Helmi

1 — 

Struggling with speed, uptime, email, support

Im a 2 year customer really struggling with Fastcomet. They have shut down our email to our entire business on a number of times and most recently when contacted they sent us a sales message to upgrade to services we don't need and told us it was a technical glitch on their side.. it took 2 whole days my and office team is out of email and fastcomet customer service didn't even apologize or offer any refunds for 20 email accounts being out of commission and an entire business being down. Good luck trying to call someone.. you can't. I called their office in California.. somebody picked up.. "Ehh Hello". When I asked to speak to a manager or someone in customer service to file a complaint they just said send us an email to [email protected] as there is no manager there. When I sent an email telling them my issue and how shutting down our entire business for over a day was inconvenient, they just said oh it should be ok for now.. thanks for your email. Really? They looped me in with a cheap hosting plan of around $10 with promise of blazing ssd speeds and showed lots of (affiliate paid) reviews compared to what I was getting before. The speeds we actually got were terrible. then they told us we should upgrade. that didn't help. please upgrade again.. and it's pretty much the same. They shutdown our email and web traffic one day because we exceeded a number of nodes. What are nodes? There was no mention of that in the marketing page and when they sold us the packages? They say unlimited traffic, but it isn't.. you exceed nodes and they shut you down. You don't get a message or a warning, your email or website just goes down. and you're constantly logging in checking if you are under their node count. So they forced us to upgrade twice to a near $100 a month plan.. oh the website will be so much faster.. it isn't. and now our email is crashing and instead of working with customers im spending my day trying to get email going. Really a horrible experience. The tech guys do what they can to help via an email ticket system and the chat system works sometimes and not others.. but I have to believe there are hosts who will just work and not need constant troubleshooting and babysitting, and be faster without all the pain of my business shutting down because of an unreliable web host. Needless to say, I'll be moving services unless something dramatic changes soon. Any recommendations for a better host (if you're earning affiliate commissions please I don't want your paid recommendations)?

Erika

1 — 

HORRIBLE Customer Service

Fast Comet has got to be the worst hosting company I have worked with to date. As stated above, the customer service is SO RUDE and not empathetic at all. A week or two ago they emailed stating starting next month they were charging me double my current rate the next month unless I subscribed to a yearly premium(I pay monthly) and I prefer to not be locked into a company that has such awful customer service and dropped the ball a few times before(My site still doesn’t have SSL even after setting up multiple tickets to address the issue). Well, these “customer service” reps said I have two options, downgrade and get a smaller hosting package paying the same rate I do now, or pay the upfront yearly and get 20% off. They stated that what I pay (12.95 a month) can’t even buy a good meal so why should I expect to keep paying that rate? WOW. Is that the way to treat your existing clientele? Stay away from these guys. They are a waste of money and time and now I have to transfer my site to a new host. #SayNotoFastComet #FastComet #SayNO

Peter

1 — 

Doubled the prices with no question/acceptance

We're leaving FastComet after 2 years of membership with 25 clients, since they just sent us an email they have changed my subscriptions to a new package which has the SAME tech-spec but the price is DOUBLE. They didn't ask me if they can change, they just did. I have a lot of ongoing subscriptions for the old packages until 2020 but those have disappeared and the new double priced packages are appeared. I think this is illegal, and unfair business behavior.

Never again FastComet, keep distance from these guys!

Guy

1 — 

Do not use FastComet

I have been with FastComet for 3.5 years. I will be leaving them this week.

The reasons are as follows:-

*I frequently don't receive e-mails people send to my domains hosted with FastComet. Upon reaching out to support, they claim my e-mails are working fine. This has been an ongoing problem since I have been with them.
*My websites are INCREDIBLY SLOW to load.
*They advertised that the price would never change, yet here I am with the price of my plan being doubled.
*Along with the price of my hosting plan doubling, they are removing features - unlimited storage, unlimited transfers, free GlobalSign SSL for life, and the price is not changing.
*Upon requesting a refund for my remaining months with them, FastComet declined to refund me, claiming nothing has changed (when it quite clearly has), and that PayPal can only refund for up to 6 months (so... refund me directly?).

Anil P

5 — 

Solid Platform

Been using FastComet for a few years and a very solid hosting. They recently announced a price update but will stick with them because of the solid support, help with several site migrations and not nickel and diming every feature. Some hosts charge for backups, restoring backups, and even something necessary such as SSL. I can confidently say, from experience that FastComet is better than GoDaddy, LunarPages, HostGator and SiteGround.

Denise

5 — 

Thumbs up from Ireland

I have always had a really great experience with Fast comet and have set up a second website with them today after being on my first plan for about six months . The upgrade was simple and the customer service is always excellent .Over the past few months there have been zero problems with the company . The complete opposite in fact I'm delighted with my service and intend to keep it. When I uploaded a large amount of video one month by using an incorrect method by which affected my usage I was notified immediately and there was no further issues. I couldn't have asked for a nicer and more helpful person to assist me and guide me through the process than Linda today who has patient and cheery approach whilst at the same time ensuring a super professional service and answering all my questions of which I had many ,without rushing me or confusing me. I haven't had any problems with speed. One of the reasons I went with them was I couldn't afford to dole out pretty steep annual fees with other companies and they let you pay monthly unlike most of the other large companies who advertise a really cheap fee like a dollar to start but then when you go to pay in the smallprint you need to pay a year up front. As someone who literally set up a non profit website on a shoestring Fastcomet are the best and only company who have really flexible and fair options and not just tailored for wealthy privileged people.They have something for everyone and I absolutely have nothing to gain by giving them this review or don't have any reason to do so other than being happy with my service I've received over a number of months. If you're an ordinary person who's not a tech expert and is looking for a good deal without being ripped off or bamboozled and without being stressed out by the process I recommend Fastcomet.

Heather

1 — 

I'm still waiting for my website

I bought my account with FastComet 6 months ago. The just got my account and domain transferred today. But not all of it, stuff is missing, since I had to make updates to my site in the meantime. Every single step of the support journey was frustrating. I won't go into the details, they are myriad. But I have one important warning: when they say they will transfer your site and domain, they just mean the site. you have to do the domain yourself. This was not clear, and i ended up having to pay two hosts for this year in order to keep my site open while the transfer process happened. I absolutely cannot recommend. No stars.

Sri R

1 — 

Terrible customer support

Fast Comet shut down our service without warning claiming that our app was consuming too many resources. Rather than offer feedback or a warning or a time to correct their objection, they simply terminated our service.

FastComet's action DAMAGED us in the eyes of our clients. It was incredibly disrespectful. Rather than suggest we upgrade our service or redesign our applications, they simply pulled the plug without warning.

We were on an unlimited hosting plan - but obviously that was misleading. They do not want serious customers.

Anna

1 — 

Incompetent

AVOID
The worst hosting service I have ever seen - didn't migrate my site properly. Site is blank - white letters on white background as background photos not migrated correctly. The team can't see a problem and thinks this is how the site looks like. The 24/7 support consists of getting messages which explain to the user why there is nothing the staff can do. I migrated the website on Monday, it's Saturday and nothing works. Don't even try to call their support number cause people there can't understand anything you say. Seriously, avoid. It's makes more sense to pay a bit more for a decent service. Decided to go back to my previous provider - switched away cause i thought they were expensive but having tried fastcomet I can see they are worth the money. Never had any issues with the previous provider. Nothing but issues with this one. Really surprised that there are professional websites recommending these guys and believe these are paid reviews.

Arthur K

2 — 

Not very good service

I tried Fastcomet for a few days. There's no phone support, only via a ticket system. I was setting up a WordPress multisite migration, and the virtual subdomains didn't work. Tech support took 20 minutes to respond, recommending I manually add the subdomains to my account, which isn't how WP multisite works. They had created one which worked, but the others didn't and couldn't be deleted either. I cancelled my service. Slightly better response than Dreamhost, which took 24 hours to respond via a ticket. Still searching for another hosting option. They've responded that my payment will be refunded, but it hasn't shown up yet. (a day later) Hopefully they'll honor that promise.

Trev P

2 — 

Incompetent support

I tried to move a client to fastcomet but had several issues that their support was unable to resolve. Even their level 2 support seems to not have a clue how to administer a server. My main issues were:

1. Server was unreachable for 2.5 minute periods at least 5 times/day (ssh sessions dropped, 404 page serves, etc). I provided exact times of the outages of the monitoring I setup but even after 4 days they could not even confirm the issue. Initially they denied it existed then after escalating to level 2 support said they were "working on it" without ever confirming the issue. I provided exact times of the outages and suggested searching the syslogs for events at those times but after 4 days they had no new info, only that they "were working on it", never updated the ticket with any details or information on ANY progress.

2. They were unable to redirect webmail, cpanel, etc to https so users do not accidentally use insecure login methods. All this even after I provided the exact apache rewrite statements (that only affect our domain name) and a link to cpanel's docs on where to make this change. They basically don't understand apache rewrite statements or simply don't care about security at all. They repeatedly provided incorrect information (such as they can't install our ssl certs for those shared locations, even as they were already installed and working, default for autossl in cpanel).

3. Roundcube tables was corrupt on install. The error did give the exact problem (database table corrupted) and they were able to fix it within 1 day but no ticket updates before the fix was implemented.

Overall I did not find their support very good. Communication was terrible (just "we're working on it" until it was fixed or they said no fix was possible.) They were unable to fix most issues for days, if at all. In the end I'm migrating away because they cannot provide reliable service (several 2.5 minute outages a day).

Erik

2 — 

FastComet - "Your Speed is Acceptable"

I've been on FastComet for about 1.5 years. I picked them for several reasons. First, they have servers in Dallas, TX, Cloudflare does too (which I use), GTmetrix and Dot Com Tools speed tests also have Dallas servers, my business is a martial arts school, Mann's Martial Arts, and everyone wanting to take martial arts from me has to live in the Dallas area. My thoughts were to align all the pieces of that, for website speed and speed tests, hoping that doing so would give me incredible speed. I went with FastComet's $5.95/mo plan, one notch above what I'm guessing HostingFacts might be using here.

I've always tried to keep my landing page size small, to deliver an extremely fast user experience. I use a flat file CMS, it currently only has 6 images on my landing page, all optimized, and my total page size with images is around 380KB, and the total loading requests are around 32. I use Cloudflare, and when I do GTmetrix tests off of Dallas servers, complete page loading is around 600ms-700ms about 50% of the time. About 20% of the time I'll see full loads around 400ms-500ms. There are even some rare instances 1%-5% of the day, that I'll see full page loading in the 300ms range. My beef with FastComet is speed inconsistentcy, about 30% of the time I'll see speed tests that are 900ms or greater, specifically, 1.2secs, 1.4-1.6secs, and sometimes even over 2-2.5secs. Whenever these happen, I'll look at the GTmetrix waterfall report. There's times that FastComet's server has lengthy hangs, mostly when accessing CSS and JS files in my directories, meaning localized files due to using a flat file CMS.

FastComet's tech support rarely admits to seeing anything getting hung, so I have to run GTmetrix reports and send them screen shots of it. Then you have to do lots of back-and-forths with their tech support. Sometimes they'll claim to make some sort of server tweak, other times they've relocated me to a different server, which I think they've done at least 3 times now in the past 1.5 years.

When I run nationwide speed tests from cities other than Dallas, I use both GTmetrix and Dot Com Tools, and I do it for most U.S. cities. The overall average full page loading seems to be in the 700ms-900ms range. I find it rather interesting that my little 380KB landing page, that only makes 32 server requests, and is on Cloudflare, can only run nationwide at 700ms-900ms, which seems somewhat inline with speed tests done by this website. I would think a 380KB page could see better speeds, especially since I went with FastComet's mid-price plan, ScaleRight, but they don't seem to think so, and they outright say my page speed is within what they consider to be an acceptable range. I don't agree, my page use to be much bigger, and I made it as small as I could, hoping it would load faster. Look at this, here's a 900ms speed test I just did, off of GTmetrix Dallas server to the FastComet Dallas server I'm using.

My plan is coming up for renewal in a few months, and I'm considering other services, hoping to find fastest-and-cheapest, maybe Hostinger or A2. I want speed and FastComet keeps saying "upgrade to a more expensive plan", wanting me to move from the $6 ScaleRight plan to their $10/mo SpeedRight plan, or business class plans. I have a funny feeling if I did that and didn't like the speed, they'd want me to keep upgrading my plan. That seems to be their M.O., instead of taking on any responsibility for speed issues. I suspect overloaded servers that are doing too much traffic/bandwidth. I'm strongly considering other options.

Ernest

3 — 

Uptime isn't true

I hosted my website in their server, i agree they got good customer support and one of the best and their price is cool. The uptime isn't true, my website keeps going off and on and when i complained they said it's DDOS attack, but this has happened for nearly a month plus. They need to improve on that.

Olivier

2 — 

Performers who don't care

Well... We definitely aren't happy using fastcomet services. As a digital agency, hosting is a must and finding a good partner is definitely extremely important. Let's start with the pro's by saying that they look to be indeed nice performers and the SAV is reactive.

We don't know what happened for us but we send to them 44 tickets in one year. Mainly optimizations asks obviously but last months only problems.

In my opinion they gave us a blacked IP on our DS2, a dedicated server. We faced a amount of problems with our customers identified as spam sender so they weren't able to send / recieve a simple mail.

The optimization they have done on our eshops working on prestashop is simply a joke. They forced a "cache" which makes actualisation of the content purely and simply impossible.

The thing I hated in their reaction is that they always put the blame on us, saying it's not our fault, you're using prestashop which is a huge system and that's it. Well.... when the backoffice takes 8 sec to load by touching nothing in the core of presta. We can send them a ticket...

Anyway, after the last mess we faced with the blacked IP, they told us we had to buy an extra addon as spam expert ( +-30$ / month) juste to be able to send mail what we did to save the face for our customers. But I'm really sceptic about keeping our collaboration with fast come.

Too bad because I thought this started well.

Attach just a short view of the tickets, hopefully for them, I'm running on a 13 inches!

Zach

4 — 

Off to a slow start

First off I would like to correct a couple falsehoods within hostingfacts.com overview of Fastcomet.

1. The price plan

What is in the picture posted here and on Fastcomet is inaccurate. When you go to register on Fastcomet, you will find those prices only apply if you buy 3 years hosting paid in full. And if you do not, that 9.95 plan goes up. I could only afford to pay for one year in full up front and for the rocket premium plan and I paid 11.95 a month. Should you choose to pay monthly, it keeps going up. Also migration might be 'free', but Fastcomet charges an install fee of 19.95 unless you pay in full a minimum of 1 year of hosting.

2. Free domain name for life

If this is true I was never offered it. I have my domain through someone else already, but still would have been nice if they had offered.

3. Migration in a hour?

I do not think so. As I am wrighting this, it has been over 30 hours and still not complete. I have no ETA either, just support saying: "We are still working on it, please be patient." This is very disappointing. No one wants to have their site to be down that long. I sent out a mass email to my network users (about 6K) informing them the site would be down for a few hours, giving some extra padding for unexpected issues. 30+ hours is a joke. I migrated the same network before in under 5 hours. And I ran into issues. Also, Fastcomet has access to my host and a full backup of my network hosted in the cloud. So I cannot see how in the world 30+ hours is acceptable. If support were to give me a solid reason I might be able to help, but when I asked what the hold up was, I did not get a straight answer.

Regarding all the other pros and cons pointed out in this article by hostingfacts.com, I could not tell you. If my site ever finishes migrating (Oxwall software), maybe I can run my own test and post a more thorough review.

One of the plus sides dealing directly with Fastcomet support/tech services is that they are very fast to reply and friendly. I wish I could say the same for their migration process.